Avochato Pricing Overview

The avochato platform works consistently, as designed, with (in two years) zero downtime. The API is simple to use but has methods for all the functionality I need. The team is responsive from sales to development. Everyone is appreciative of my business (and keep in mind I'm a small business with 15 employees) and treats me like an important client. Ultimately, avochato fills a fantastic space as more and more business conversations move away from e-mail to SMS.

There were one or two small issues during our setup with the avochato integration with Slack. Some of our frontline staff use avochato only through slack and do not touch the avochato dashboard. The slack /avo command wasn't working as expected. I brought this to the attention of the development team. They promised me a timeline for a fix (one week I think), then provided me an update when the issue was fixed faster than previously expected. This kind of communication and pro activeness is what makes me excited to work with the avochato team

Our customers (and potential customers) want to interact with us through text more than through e-mail and it's reaching a point where interacting with us through text exceeds other channels. Avochato allows each customer to feel like they are interacting with someone on a cellphone in a very personal fashion, when in fact, they are interacting with a team. This happens so seamlessly with avochato. This is what really adds value in the sales process. Also, the webchat feature is a huge plus—basically it moves webchat onto the customer's phone and into a SMS thread instead of having to keep your browser open—plus that's a simultaneously seamless way to capture a potential lead's cell phone number right off the bat.

We were looking at different SMS services to help with recruiting and contacting job candidates. Niche services charge a premium for being candidate-friendly, but honestly Avochato gets everything done at a fraction of the price.

One thing we don't like is their web widget which isn't very helpful. It isn't very noticeable on the page; all you see is a picture of an Avochato which doesn't tell anyone that is actually a chat icon. Would be cool if Avochato did more than SMS and could integrate web chat and FB Messenger

We use Avochato to communicate with job applicants.

The instant value! It took hardly any time at all for our team to get used to the platform and start communicating with our customers which has allowed us to provide next-level service. It has been a real game changer.

Honestly, we feel as though we have gotten exactly what we signed up for and more, no complaints. Love working with Ryan too!

Connecting with our customers. We have never had more ways to get in touch wiht one another so it is important to stay on the cutting edge of technology and communicate in the way customers want to be communicated with.

The team is responsive to all inquiries and the product is easy to use.

The pricing of the product is costly although understand that this is industry practice.

Direct access to consumers via sms

We use Avochato heavily and the API works great. Customer support is very responsive via text (obviously) and the tool is priced well for our needs. The best feature is a continuous history of texts with a user that allows us to provide great customer support.

The UI needs to look a bit more modern and the mobile apps have a lot more work to be done. Desktop experience is much better than mobile and would be great to see a UI facelift soon.

We support 100% of our customer orders through Avochato and do not have to hire a call center. Instead text-based support is more personable and cost efficient. API is robust and allows us to automatically send the majority of texts through the platform.

Simple API with simple pricing. Other vendors have more complex tiered pricing and almost always a more difficult API to work with. The sales team does not have a drip of dishonesty in them. They were willing to recommend other vendors when it looked like they were not the ideal vendor to help with our business needs (after further conversation we realized that Avochato is still the best vendor, but that honesty earned a lot of trust with me). In addition, the sales team is actually engaging. I've been put to sleep in far too many demos of far too many technology solutions. They have a quick response time on questions and issues. They also put me into contact with whoever is the best person to answer my question (the sales consultant did not try to flaunt his knowledge when I asked him a question about the API, he directed me to one of their main engineers who built the API).

Slightly more expensive than Twilio before volume pricing takes effect.

We work in an industry that uses a lot of texts

Broadcoast messages. It allows me to send multiple msgs to our costumers.

Contact organization. It would be great to organize them in another way.

I an always keep in touch with our costumers in an easy and fast way.

The design of Avochato was simplistic and easy to pick up quickly. The interface was intuitive and allowed for easy navigation between communication with clients and administrative support. The ability to host live text conversations via a website through an application that the platform builds out for you was an excellent feature rather than being required to have a cell phone text-based conversation.

Apart from having a simplistic and intuitive design, many issues arose. You don't only pay for the number of messages sent; you also pay for the number of users, which creates a costly amount if you plan on texting a lot and having several users added to the platform. The service is also somewhat misleading; there is a difference between porting a number vs. hosting a number. If you are looking to keep your primary voice line with the company you currently have but enable it to be textable, this is not the program for you. Avochato "ports" your number over numbers away from current carriers and assigns them to their system. Doing this takes the line away from whichever company the number currently belongs to. This can be misleading for some. The last thing you want to ensure is that you don't enter into a contract with this company until you know full well that this is the platform for which you wish to provide service as they do not offer refunds. Doing so can be a costly mistake.

Avochato enables a company to have an all-inclusive system using a single platform. By porting a number, the company takes over the voice line duties of a number and also enables it to allow texting capabilities for landline service.