Avochato Reviews: 4.4/5 — Solid Choice

I love that I can communicate with customers and stakeholders through phone calls and texts, and my entire team can see the interactions with each person. Assigning technicians to each conversation, setting statuses, and being able to send mass communications has been a huge help for us.

I would love to see a GIF plugin, sometimes communicating with images keeps interactions light-hearted and fun. The mobile apps could be more robust, right now they are very basic. I should at least be able to copy/paste text in the mobile app and send MMSs.

We're using Avochato to provide a technical helpline so our customers can send a text when they need help, or call if the situation requires it. We're able to provide faster service and keep all of our techs up to date on each issue as it occurs.

We like that we can integrate with our CRM and that we can include the widget on our website and double as a chat service. We have yet to implement either, but will be doing so very soon!

It would be great if the mobile app included more features that the desktop version does. When you are on the contacts page (on the desktop site) you can't view the slider at the bottom to see columns that are off to the right... you have to scroll through every single contact to get to the very bottom. It would be great if that slider was shown at all times regardless of where you were at in the list... you can still look at all the columns.

We are seeing a higher rate of response with Avochato than traditional emails/phone calls.

How user friendly everything is and how overall it makes communication with field staff and guests quick and easy!

There is not any features that I have disliked.

Quick, convenient communication with field staff, when time is important and we need quick answers.

Automation, sending out mass texts tomany different customers.

Limit for texts 160 charaters is not much, Can send pictures but it cost 1 text.

Contacting customers for appointments. You can mass-send appointment reminders.

Simple API with simple pricing. Other vendors have more complex tiered pricing and almost always a more difficult API to work with. The sales team does not have a drip of dishonesty in them. They were willing to recommend other vendors when it looked like they were not the ideal vendor to help with our business needs (after further conversation we realized that Avochato is still the best vendor, but that honesty earned a lot of trust with me). In addition, the sales team is actually engaging. I've been put to sleep in far too many demos of far too many technology solutions. They have a quick response time on questions and issues. They also put me into contact with whoever is the best person to answer my question (the sales consultant did not try to flaunt his knowledge when I asked him a question about the API, he directed me to one of their main engineers who built the API).

Slightly more expensive than Twilio before volume pricing takes effect.

We work in an industry that uses a lot of texts

The ability for an entire team to work within one medium to engage and interact with their customers / clients / audience. Not to mention also being able to assign & claim certain messages so the team doesn't mix up conversations.

Wish vanity shortcodes (or just shortcodes in general) could have a faster turn-around!

Solving the issue of it not being physically possible to share one company phone where the team can manage and respond to messages like you could a ticket queue. Benefits definitely come with the customer service team.

I love how you can set templates. It makes it very fast and simple when it comes time to send out the times.

I dislike how sometimes when I go to delete conversations it seems like it doesn't update consistently and i have to delete twice.

We are able to notify our customers of their delivery window so they can have guys at the job site at proper times to receive the material.

The sales team is knowledgeable about the product and supports customers end-to-end. Features make texting customers seamless.

There's a lot of features so figuring them out (and the associated business use-case) takes a little bit of time. Understanding features would help a ton

Communicating with customers responsively was a big concern. Avochato integrated into our existing workflow (Slack) and allowed us to respond to issues as a team.

I love that you can have canned responses so it makes responding to text messages a lot easier. It's very easy to tell what messages are new vs. ones that have already been replied too. They also have a customer service survey at the end for customers to respond to.

I think I dislike the UI the most. It seems a bit disorganized. The color scheme makes all the messages kinda blend together until you get used to what you are looking for and how to use the interface.

More forms of communication for customers have been greatly improved from using Avochato.

It's an easy app to use, CG can text back while we can use the app from your own phone.

Sometimes we get the same message a few times.

Being able to communicate with employees all in one app.

Avochato was easy to setup and allowed me to blast my entire database within minutes of signing up. The real ease is in managing the replies after my sms blast. Avochato would classify responses by sms, call back and voicemail. I could even update my conversations and client tracking right in the system.

My only complaint I can't delete entire contact lists at the same time.

Being able to contact my more tech savvy database or users that prefer text over email or an old fashioned phone call.

Responses from customers using text messages is much faster than email or voice mail responses.

Integration capabilities into CRM systems (in our case HelpScout) would be the coup des gras

customer information exchange in a rapid fashion. Guests are telling us they love the text messaging inquisition, follow up, and gratitude from our customer service team.

The ability to reach to clients as quickly as possible.

There has been nothing in specific that I have come to dislike about the app.

Cutting down turn around time. Closing sales, delivering information faster.

It's super easy to get up and running. In about half an hour you can start texting!

There aren't a ton of smart features and isn't super friendly for large teams.

We were using Avochato to send SMS to our customers.

I love that we have the ability to text patients individually as well as send out blasts in order to reach multiple patients at once.

I wish that I was able to press enter to space out my text message without accidentally sending like I have from time to time.

We are able to have better patient retention due to our communication abilities provided by Avochato. We have had less no shows and cancellations since adding Avochato to our scheduling routine.

Texts look like basic chats! Also love new update that you can see if someone else is viewing or typing a response. We use it as a group text box, so it's nice to see if someone else is responding so you are not duplicating efforts and responses.

There is no character countdown (like this box has) to show how many characters you have left for 1 text vs. 2 texts vs 3, etc.

Quick communication! It's much faster than email and phone calls. Guests get info quickly and don't have to be attached to the phone waiting for a call with information. Vendors enjoy it because they can get us updates on the fly and quickly without having to call. Also they can get back to us when they can instead of having to listen to a voicemail and then call back.

That we are able to use another form of communication to get the info we need. Email is the new snail mail.

We use Avochato to text outside vendors. It would be great it after you sent a text the message was automatically assigned to you so that we get notification of the reply.

We are able to get updates on work orders from our vendors faster. Since email is the new snail mail we are getting info we need to inform our owners and guests.

One of the remarkable characteristics of Avochato is that it’s business-friendly. It’s easy to use and gets you in contact with the opposite party more quickly which attracts the customers and gains their trust. Customers don’t have to wait long hours to get a response from the company; rather Avochato’s routing rules also help them get incoming messages assigned to available agents which saves both parties’ time so people don’t have to wait for one specific individual to respond.

There is no record of a previous chat which might be a user error. Software lags sometimes which makes it hard for producers and consumers to contact each other. There should be a video chatting feature. The product should be user-friendly and provide ease of work.

Avochato lets companies interact with their customers more effectively and so this software is high in demand. It plays a major role in increasing sales and marketing as customers can easily and quickly get in touch with the company and don’t have to wait for one specific individual to respond.

I really like how simple Avochato's interface is, it's pretty easy to navigate and is aesthetically pleasing to navigate through. I've used other chat services that have way too much going on as far as buttons, links, and search bars, Avochato keeps it simple.

There were a few glitches with notifications not being 100% accurate, for instance it would sometimes tell me there were more unread messages than there actually were in my inbox, but Avochato's customer service is great about taking feedback and making improvements.

Avochato makes it easy to quickly communicate with our customers in a human way and also allows me to organize my work by using the tags feature. I also like how we can filter which members of my team receive chats and how we can separate what queues each of us are in.

Avochato makes it super easy to manage and market to specific groups of people. Avochato has truly changed how our organization develops and maintains relationships with our clients and users. Our team would truly be lost without Avochato's easy-to-use software!

Any glitch, bug, or product improvement our organization has had is usually addressed quickly. We've had some issues int he past with missing notifications, glitchy buttons, screenshots, etc. However Avochato is quick to respond and make changes.

SMS college student outreach marketing. Tag make using Avochato easy to broadcast specific messages to specific groups at various universities nationwide to foster new relationships with our users. Additionally, having the option for quick and seamless support from the Avochato technical team makes it easy for us to focus on our core work goals.

Very easy to use and intuitive, fair pricing that scales with your growth. Support is excellent, integrates well with a variety of 3rd party products via Zapier.

Sometimes text messages are slow to come through. Contacts organization and filtering could be better.

Easy way to set up promotions and contests and able to capture leads accurately and effectively.

It's great to communicate with clients through SMS and phone calls, so you can follow each particular case even if is assigned to a different operator. It's excellent to organize big teams, prioritize actions and is effective in managing a big amoung of clients.

This isn't something that I dislike but can be a trouble for some people. We require a team with a good skill set to fully implement this tool because isn't easy to use for beginners.

The biggest benefit we got using this tool was the capability to create from zero effective Customer Support teams and being able to organize them in a matter of hours to properly give attention to our customers.

Una de las mejores opciones al utilizar Avochato es la facilidad para comunicarse con los clientes a través de SMS y llamadas telefónicas y hacerle seguimiento a cada caso en particular incluso si es asignado a un operador diferente. Es excelente para organizar al equipo, priorizar la acción y atender de manera efectiva una gran cantidad de clientes a través de estas vías.

No es exactamente algo que me disgusta mucho pero para implementarlo efectivamente requiere un equipo con conocimientos sólidos en el área de marketing y tecnología, por lo tanto de manera inicial no es fácil de usar para usuarios principiantes sin entrenamiento previo.

El mayor beneficio que aporta esta herramienta es la capacidad de crear incluso desde cero equipos altamente efectivos en el ámbito de atención al cliente vía SMS/llamadas y organizarlos automáticamente en cuestión de horas para una óptima atención.

I like that it is very easy to use and it has alot of features on it that make it very useful in the workplace

I dislike the fact that you cannot put the contacts into separate groups and that you have to physically go and click close to close the chat it does not automatically close on its own.

I work for a a staffing comapny and we use avochato to communicate with our clients and customers

having one number customers can contact to reach the branch with any questions, and having a list of people in one place as contacts and easily able to add to the list as needed

at first glance, it seemed like there was a lot to know and would be difficult to navigate the site.

New and existing customers now have a way of getting in contact with anyone from our branch easily.

Can text without people knowing my personal cell phone number. More privacy.

Can't include contact's name when starting conversation from mobile device.

Texting multiple clients and employees. It makes it more efficient

The interface is easy to use. It is easy to set up and train employees on its use.

There could be more sort options, such as sorting by date. It is obvious that Avochato is working on the analytics/reporting, but it's not all working yet. There needs to be more ability to let team members do some things (such as adding canned responses themselves) without going through the admin. Right now, the only way to give them the ability to do this is by giving them access to everything, which would allow them to change company information and settings.

Providing text support for our customers. We've noticed that most of the questions come in after hours.

Ease of access and being able to answer from iphone or laptop.

Too many emails/notifications that go unanswered, without being assigned first, because we are a large group.

No problems yet and reaching our customers immediately through broadcasts have been a great benefit.

Multiple people having access to one conversation

some of the functionality of the app on iphone is clunky

More communication within the store. Has helped send out mass texts to inform customers of events or specials

Gives customers another convenient way to contact us as their IT support. We always want to provide mainstream ways of communication to our customers and texting was the main need.

Nothing really, we integrate with Slack so not much interaction with the actual program. When customers send images it can get clunky sometimes, specially with our Slack.

Customer Communication. Receiving images from customers can speed up troubleshooting time for us.