Avochato Reviews: 4.4/5 — Solid Choice

I love the direct communication with my customer/consumer. It allows me to communicate with them quickly and promptly. I’ve gone from waiting for customers to call me back or respond to hearing from them the same day and or seeing them in my store. Foot traffic has increased. I love that I am able to login in anywhere and use the software.

I do not like the mobile app. It is not very workable in the sense that I am not able to use it 90% of the time I would like to. And since I am not always at the store I would like this to be useable so I continue my customer service from anywhere. I would also like the sms marketing to be a little bit more user friendly or to have had some training on that so that we could get the full benefits of the software.

Before Avochato we were waiting for customers to contact us back but now we have direct communication with them and they love it and we love it. Very smooth transactions.

The communication between representatives and customers is great, also the ability to sort/file all of my broadcasts makes things very helpful. Driving customers towards my business through the power of text messaging is something that opens up a whole new door in the world of marketing, especially with the amount of people constantly looking at their phone screens!

The text messages do not roll over on your next billing cycle... so you either have to use exactly the amount you purchase or buy more...

My company is reaching more previous customers than before. Nobody is really putting down emails anymore... Its all phone numbers, which makes funneling sales extremely efficient.

The team is responsive to all inquiries and the product is easy to use.

The pricing of the product is costly although understand that this is industry practice.

Direct access to consumers via sms

The Avochato SMS system was easy to learn, quick to set up, and effective to communicate with both customers and prospects.

Really the only downside is the costly short-code option which is well beyond the budget of a small firm like mine.

How to quickly and effectively follow-up with prospective customers. The open rates on these SMS messages are phenomenal.

It was easy to use out of box. As we learned more about its' functionality we found it was even more powerful than we originally thought. At this point we're just scratching the surface but I'm excited about the potential for Avochato within our organization.

We're using it for a political campaign that has a known good list of cell phone numbers. This makes it highly efficient (few bad numbers / bouncebacks). If you don't have a good list it may not be as effective, but the pricing model isn't overly punitive so it may not be as big an issue.

We're a political campaign, so job #1 (all the way through to job #1,0001) is get elected! We're using Avochato to build relationships with our voters through direct contact. Avochato's ability to allow us to use real people to engage in conversations with voters is very valuable.

I like that I can text to customers through my keyboard. I don't like having to text over the phone. I find it difficult to enter the correct letters on my phone.

I don't like that I see other groups texts. We have Customer Support and tech support that we tag our chats with. It would be nice to only see the texts for our own group.

Ability for customers to contact us via chat

I like the fact that you are reaching clients all at once and in a way that is most convenient and likely the easiest way for clients to respond.

Frankly I haven't really come across anything I didn't like.

I enjoy being able to reach out to a mass of people at the same time. This method also seems convenient and I seem to get a better response because everyone is texting.

Excellent customer support. Relatively simple interface that does everything we need it to do. Great price point.

Still an early-stage product, and has some features missing. (For instance, have to record a voicemail greeting on your own software, then upload as .mp3 file.) Not the best phone functionality (but works well enough for our purposes).

We're using Avochato as a stand-in for Zendesk (too expensive), for customer support and lead capture.

Able to schedule bulk broadcasts. Does not require opt-in of contacts to send to.

Nothing. So far all features have worked as expected.

Able to reach out directly to clients and keep them updated on new offerings.

Easy to set up and manage the account. Customer service is responsive and helpful

Avochato has building room for more advanced features and leaves some things to be desired in flexibility of platform

Customer service communication