Avochato Reviews & Product Details

Avochato has filled an important niche for us in providing support for our professional services team. Avochato has had very fast customer support and have been very flexible in getting our needs met

A direct zendesk integration would be helpful for us

We have a webhook connecting with Slack - when our professional services team of presenters need assistance, they can text us, and we can respond from Slack (or talk amongst ourselves in Slack and then respond). The broadcast feature is also very helpful.

The ease of use, functionality and additional features

Haven't found any issues yet with the service at this time

communicating and contacting clients, sending prompts

The instant value! It took hardly any time at all for our team to get used to the platform and start communicating with our customers which has allowed us to provide next-level service. It has been a real game changer.

Honestly, we feel as though we have gotten exactly what we signed up for and more, no complaints. Love working with Ryan too!

Connecting with our customers. We have never had more ways to get in touch wiht one another so it is important to stay on the cutting edge of technology and communicate in the way customers want to be communicated with.

The experience and customer service. The team was very responsive and made sure that we had everything that we needed.

Nothing yet, it’s a great platform with an awesome team.

Improved support and customer access.

The variety of different items being offered and the customer service follow up

Nothing at this moment. Everything is great so far

Automation texts

The fact that consumers can text us directly from our paid Google ads without even visiting out site. I assumed we'd get a few texts here and there from this, but many more people have used this as an initial contact point than I would have expected.

There isn't anything specific I don't like. I would love if a service like this could incorporate all like communication methods into its platform, chat, messenger, etc.

We are using Avochato to communicate with people who may not have contacted is normally. They can begin a conversation directly from our ppc ad without even having to visit our website. The more points we can create to initiate or invite contact, the better.

Allows us to provide a personalized experience for our customers. Really allowed us to take our customer experience to the next level

Nothing really. We have had a couple suggestions but they’re been promptly improved, like having the ability to see if someone else is viewing a text

Rather than taking the time to make a phone call, a quick text does the job more efficiently. It’s been beneficial in many ways including increased income, more personalized service

Avochato is easy to use and took little use to understand how to use it. I also liked that it integrated with Slack.

I still had to create tickets in Zendesk.

We were able to provide instant support for our people in the field. They would text and I could answer immediately.

Very easy to use. It is also very easy for our patients to use. We have noticed a decline in no show and failed appointments.

I really can't think of anything that I dislike.

Less appointment no shows.

Company is very responsive, and super helpful in responding to end user concerns and questions.

Any issues I had were remedied quickly by the support team

Overcoming bottleneck in sales process

My team and I are seeing tremendous results using Avochato for recruitment advertising and direct recruiting efforts. it is by far the best platform we have used.

the notifications need to be by user and not by phone number alone.

recruiting

Ease of use and also working with that team

Reporting this far, but the team is feedback hungry and looking to make change

Increase conversion in salss

The ease of the program. the use of tagging is amazing. The ease to upload contacts. I couldn't ask for an easier program to use.

I wish i could send broadcasts from the mobile app. Besides that no complaints.

WE are using avochato for weather updates to our field staff, open shifts, information they need asap. Being 500 of our staff are out int eh field this the best way to communicate with them

I like that the Avochato team is very responsive. If there was ever an issue they handled it quickly and added features that we needed.

We've been with them as they've grown. In the beginning there were some issues. Occasionally something still goes wrong, but they are very responsive and quick to fix issues. Also you can't do everything on the app that you can do on your computer.

We use the app to stay connected to our employees. If there is an issues multiple people are on it at once. The broadcast feature is helpful to reach out to large groups at once.

I enjoy all of the options I have in using Avachado. I am able to modify the program to best fit what my company needs to use it for. It it also very easy to navigate. Even people who do not have the most experience with computers or technology in general can figure out how to use this system quickly.

I do not dislike much. I would say that the notifications were a bit of a struggle for my company. The way we are utilizing this program requires us to have different notifications for each user. We were able to figure it out, but it took some time with trial and error.

Communication with orders can always be a bit tricky. My customers have specific salesman and they are not always available to talk when my customer needs them. The text option is great so my customer can get their order in right away and get it off their plate and my salesman can see the order and get it filled when they have a chance to look at it.

The Avochato support team has been amazing. They usually reply within 1-2 hours and have been exceptionally helpful with any and all questions.

The service is not inexpensive, but you're really paying for a level of quality that you can't find in less expensive or "freemium" services.

Easy access for customers to connect and ask questions as well as support for sharing out information about events and new products.

The team is responsive to all inquiries and the product is easy to use.

The pricing of the product is costly although understand that this is industry practice.

Direct access to consumers via sms

It was easy to use out of box. As we learned more about its' functionality we found it was even more powerful than we originally thought. At this point we're just scratching the surface but I'm excited about the potential for Avochato within our organization.

We're using it for a political campaign that has a known good list of cell phone numbers. This makes it highly efficient (few bad numbers / bouncebacks). If you don't have a good list it may not be as effective, but the pricing model isn't overly punitive so it may not be as big an issue.

We're a political campaign, so job #1 (all the way through to job #1,0001) is get elected! We're using Avochato to build relationships with our voters through direct contact. Avochato's ability to allow us to use real people to engage in conversations with voters is very valuable.

Easy to set up and manage the account. Customer service is responsive and helpful

Avochato has building room for more advanced features and leaves some things to be desired in flexibility of platform

Customer service communication

How user friendly everything is and how overall it makes communication with field staff and guests quick and easy!

There is not any features that I have disliked.

Quick, convenient communication with field staff, when time is important and we need quick answers.