Avochato Reviews & Product Details

The avochato platform works consistently, as designed, with (in two years) zero downtime. The API is simple to use but has methods for all the functionality I need. The team is responsive from sales to development. Everyone is appreciative of my business (and keep in mind I'm a small business with 15 employees) and treats me like an important client. Ultimately, avochato fills a fantastic space as more and more business conversations move away from e-mail to SMS.

There were one or two small issues during our setup with the avochato integration with Slack. Some of our frontline staff use avochato only through slack and do not touch the avochato dashboard. The slack /avo command wasn't working as expected. I brought this to the attention of the development team. They promised me a timeline for a fix (one week I think), then provided me an update when the issue was fixed faster than previously expected. This kind of communication and pro activeness is what makes me excited to work with the avochato team

Our customers (and potential customers) want to interact with us through text more than through e-mail and it's reaching a point where interacting with us through text exceeds other channels. Avochato allows each customer to feel like they are interacting with someone on a cellphone in a very personal fashion, when in fact, they are interacting with a team. This happens so seamlessly with avochato. This is what really adds value in the sales process. Also, the webchat feature is a huge plus—basically it moves webchat onto the customer's phone and into a SMS thread instead of having to keep your browser open—plus that's a simultaneously seamless way to capture a potential lead's cell phone number right off the bat.

The broadcast feature is by far the best feature. It's super easy to send texts to a specific group of people.

Anything that I had an issue with has been resolved since we started with Avochato. I was even a beta tester for the new version of the app...which was one of my issues before this new version was released...I didn't like that it was not the full version. Now, it's all fixed!

People respond to texts way more often than an email.

Organization of conversations and talking to multiple people at once just got so much easier!

Lag time can vary based on how many conversations are currently going. If multiple people are typing sometimes it will not notify you.

Avochato is a wonderful platform, Our team uses on a daily basis on a large scale! Making sure everyone we need to reach out to daily is now doable!

Easily integrates with Salesforce and slack as well as almost all CRM’s. Clear and easy way to track texting conversation.

Honestly with this product there are not a lot of complaints. The only one I might have is that they don’t advertise enough for all those people who don’t know they need it yet.

Never been able to schedule our text messages from my phone or set up keyword responses or auto replies.

Fits our needs very well. Our organization has multiple retail locations selling luxury goods. Avochato provides a great easy to use platform for our sales team to keep in touch with clients and ensure replies are never missed.

I do wish Avochato provided analytics on the entire organization instead of single accounts.

Avochato provides a single point of contact via text messaging, which many clients prefer.

Very user-friendly! LLove the graphics as well!

I would love to see Avochator have a read feature for texts!

I love scheduling text messages ahead of time!

Service from their sales team is amazing, the automation is awesome, the app and browser apps are super quick and easy to use, and the price is great as it saves our staff a ton of time.

Limitations on extensions for the voice service (were actually using a separate service for voice and were only using avochato for sms)

Saving a ton of time and tracking our potential customers has never been easier. We can send out last minute reminders and offers quickly and its easy to remove people from communication as needed

It's much easier to get my clients to respond to a text vs. an email

not enough features and capabilities but i have heard that more are coming

Emails weren't getting opened. I have a much better response rate using texts

Avochato is extremely intuitive, requires minimum training and produces excellent results. Compared to the various texting platforms we have tested, it is by far the only one that has the most organizational features.

We would love to see a further organization in text threads such as folders.

Guests are just not too keen to pick up phone calls, especially during the daytime. Using Avochato has increased our response ratios and decreased our time to close.

the speed and accuracy of the support team. easy to use interface

it might be better to have some auto replies to choose from so that you dont need to retype something for every single response

incredibly easy segmenting tools. our fans like the open communication

I love how easy it is to communicate with people in the app! It is also very easy to communicate with people on the website. Makes communication very easy when you’re trying to communicate with a lot of people.

Nothing it’s honestly great. Nothing really to change. The only thing That would be good for changing is having a way to copy and paste more efficiently.

More efficient comminication! Easier to text a massive amount of people in a short amount of time.

This really helps businesses improve communications with their Customer

The UI could be better. Everything else is good

Communications with customers is much faster and easier now.

Automated responses, voicemail option, tagging

Could be a more detailed walk-through, but otherwise good

Mass text messaging is very helpful.

We can contact our guests easily with information, without imposing on their vacation!

At first I got an email after mass texts went out (as soon as they went out). I do believe that is fixed now.

Imagine being on vacation on the OBX of NC! The last thing you want to do is be in an office or have your phone attached to your ear. With a simple text through Avachato we are able to answer questions and communicate with guests while they are sitting on the beach!

Texting with ease instead of calling and getting a voicemail. The contacts are easy to find and you can broadcast a message like a BCC to numerous people at once.

Needs an automatic response with key characters

Sending balance due texts instead of leaving a voicemail no one checks or sending an e-mail that is only checked once a week.

Easy website to navigate. The android app is just as simple.

no mobile site available... yet I hope. Would like to see this feature in the future for even easier access

we use it to send out updates during after hours calls to our clients as needed. it's a great way to communicate without the need for email or a strong data connection when you're on mobile

Ease of use. Super easy platform with many features. It is really self teaching, as there is not a ton of capabilities. The ease of use is great for recruiters who are swampped with other tasks.

Wish it did more. Hard to have an ATS, CRM< and this tool. It would be great if it was easily implemented with another tool. It is hard to manage numerous recruiters in different tools. For example you could have one recruiter texting the same people from numerous tools which makes it a bit complex.

Quick texting to candidates. We like that it is easy to text them and organize them based on events. Also, it is great to be able to give candidates at fairs a text code to stay in touch with us and follow up with the candidates. When there is a long line at a fair, it helps to have a text code to them.

Quick Setup, Ease of use. Incoming 'tag' capability

Integration with other platforms. Critical to be able to manage the entire customer management process

Communication with customers who do not check emails or answer phone calls

Broadcoast messages. It allows me to send multiple msgs to our costumers.

Contact organization. It would be great to organize them in another way.

I an always keep in touch with our costumers in an easy and fast way.

Being able to make call to US numbers even if I'm not in the US

Sometimes it's slow and it doesn't load well

Having remote team