Avochato Reviews: 4.4/5 — Solid Choice

Everything works great. I like that you can assign people to their phone number once they have submitted an issue.

It’s a little laggy when a lot of chats are present. Also the mobile app leaves out a lot of essential features

Text-based customer support

The ability to broadcast messages to a group and track messages.

No ability to group/sort messages by groups

Ability to communicate with consumers through messaging. Better contact rates with messaging

The ability to reach out to my customers via text.

Can't organize or filter responses in order to manage pipeline.

Alternative method to reach out to prospects.

The ease of use.. I will miss spread sheet though after June.

Getting rid of spreadsheet. Like the old style. Am sure new will be fine

Recruiting

The design of Avochato was simplistic and easy to pick up quickly. The interface was intuitive and allowed for easy navigation between communication with clients and administrative support. The ability to host live text conversations via a website through an application that the platform builds out for you was an excellent feature rather than being required to have a cell phone text-based conversation.

Apart from having a simplistic and intuitive design, many issues arose. You don't only pay for the number of messages sent; you also pay for the number of users, which creates a costly amount if you plan on texting a lot and having several users added to the platform. The service is also somewhat misleading; there is a difference between porting a number vs. hosting a number. If you are looking to keep your primary voice line with the company you currently have but enable it to be textable, this is not the program for you. Avochato "ports" your number over numbers away from current carriers and assigns them to their system. Doing this takes the line away from whichever company the number currently belongs to. This can be misleading for some. The last thing you want to ensure is that you don't enter into a contract with this company until you know full well that this is the platform for which you wish to provide service as they do not offer refunds. Doing so can be a costly mistake.

Avochato enables a company to have an all-inclusive system using a single platform. By porting a number, the company takes over the voice line duties of a number and also enables it to allow texting capabilities for landline service.

The SMS blast feature. unlike other platforms, Avacado reach more candidates more than any other w

The options are too many on the interface. May need categorizing

Recruiting. we are able to get a higher success rate on delivered messages

Avochato is a great, simple texting platform. I wouldn't look for any flashy, exciting features from it, it's moreso you get what you expect

There were quite a few bugs that popped up on many occasions. There were instances where numbers wouldn't paste correctly, texts wouldn't go through, the site wouldn't load, etc.

It definitely gets the job done as a texting/calling website.

Ability to blast and have a nice user interface.

Lots of small things that don't work how they should, started using other platforms such as digits as well

Texting musician's fans is 10x more effective than other social medias

I love that Avochato allows users to send broadcast text. This feature is very helpful and speeds up the process of sending multiple texts at once. I also like that Avochato allows you to schedule texts for later dates and times as sometimes things need to be sent to our employees at a later scheduled, but specific time.

I do not like how Avochato does not allow group texts. It also glitches a lot and can cause issues with sending texts, sending photos, and loading. Getting photos of Avochato proves to be an issue as well. Sometimes they will not load and send, and you have to drag them off a desktop versus copying and pasting with services like iMessage.

We use Avochato to communicate with all of our part time employees. We use it to send and receive photos of uniforms, ask if our employees are on site, and answer any other outlier questions.

The call forwarding is very useful for our location allowing our office phones to call some of our employees if everyone is either already on a call or unable to answer.

The inability to setup conditions for special actions, if we had the possibility to setup if statements for conditional triggers it could greatly improve the usability.

Online ordering, quotations, call forwarding. Some benefits to adding this is reducing the amount of errors that come from writing down a list of material a customer wants and possibly mistaking it.

I like the ability to text my clients from cell phone that came my business number. Also, when we are closed for certain hours clients would still be able to reach us via text that is huge for business these days.

I didnt like the fact that we could not send out mass messages without incurring an enormous fee.

I was able to get in touch with clients at odd hours without calling them. That is a huge benefit.

I liked it that when my clients called the studio avochato would send them a text asking if they needed any assistance. The Ability to always connect to my clients is very important. Avovhato gave me that opportunity

It could be too complicated to work. I didnt like how it tied up a phone line

Better customer service, more easily able to connect with current and potential clients

I love the Broadcast feature! It makes it easier to send to multiple people all at once.

I do not like most everything else. It's very annoying that Avochato fails to make a sound on the phone. Texts will come in but I won't see it until the next day because the notification sound didn't ring.

Pictures with Avochato can be difficult - sending and saving. Impossible to save to phone without crashing.

Avochato works well for our company because all of the conversations are synced with Salesforce and allow everyone to see conversations.

I do not like that you can't send pictures via the app. You also cannot put someone on speaker phone when you call from the app. Sometimes it takes a long time to receive voicemails. I know that I have one waiting, but it won't let me listen to it.

I really only use Avochato to text and make calls, but the Bungalow sales team uses it more frequently to communicate with leads. The benefits that I see is that everyone can see the conversations I am having so that we can all stay on the same page.

Avochato is great for delegating conversations to team members. The blast feature is also extremely handy for immediate needs on a multiple-recipient list. I also love being able to schedule texts to send at a later time, very similar to the boomerang add-on in Google Office Suite.

The app crashes very frequently, many calls are dropped, and generally, the lag time for delivery of texts is a huge obstacle when an office is looking to streamline communications.

My staffing company uses this to communicate with our Brand Ambassadors. Hopefully, we will be integrating into our sales force soon, so that we can tap into a streamlined platform

I like that I can use this platform as an alternate to speaking to clients with my actual phone number.

I do not like that the Do Not Disturb Hours don;t actually work! No matter how many times I set them, I still receive calls at all hours, outside of my shifts. There must be a way to fix this!!

Preventing employees from using their person numbers while interacting with clients.

easy to use, nice and organized. help keeps the

hard to manage between many people. . hard for lead

selling, helps easy to connect

Nothing, it did not do what we were told it would do. Avochato is not an SMS/Text based platform. E-mail or Avachato app notifications

Contacted support and our account rep several times with our concerns. They responded, but never resolved the fact that we are not getting any text communication from our customers. Notifications were not persistent, leading to poor customer service response by our team. We will be switching back to Olark, which had 100 times more engagement by our customers and worked well for us. Overall, extremely dissatisfied in Avochato.

None, Avochato led to a significant drop in our customer service performance.