Avochato Reviews & Product Details

Having the ability to stay connected multiple ways with stakeholders, with tool and support to grow our network.

That there are not more references to help with decision to purchase the services, but that's because the company is still small.

The ability for us to stay connected and network under one platform.

That it allows me and my management team to communicate with our technicians in the field from one platform, so everyone is on the same page and real time.

No current dislikes of this product. So far everything has worked well and no complaints

Communication, in real time.

Our team is using this to have quick and efficient communication with our students about technical and facilities related issues on campus. The best part of this tool is that we are able to resolve their issues faster than ever and have better visibility of IT and Facilities problems around our campus.

The convobots are not as intuitive as I would like, and they only work one time per new contact. There should be a reset time on those auto-responders so that they continue to reply on subsequent contacts.

We have gained visibility of problems our over 2000 students have around campus and have been able to respond to those problems on a much faster level. This has resulted in students being more satisfied with the services provided by IT and the physical space provided by Facilities.

I love how it allows me to break down by different states and communicate with multiple customer at once. It saves and filters all of my conversations. I can tag text threads and search it by that tag so they are all organized and stays together. If I do have any technical difficulties all I have to do is send a email to headquarters and they response/fix the problem swiftly.

I wouldn't say I dislike anything. However I do wish when making phone calls through the system, it could record the phone call. I like to listen to my conversation so I can go back and critique my work and for references. We also do quality assurance and call calibrations.

A lot of customers aren't available during the day to answer the phone. With Avochato system we are allow to reach more potential customers. Also helps with accuracy for our qualification process.

The best part of Avochato is their flexibility in providing top-notch customer service tools for non-conventional usage. We've utilized Avochato's services to provide an anonymous tip hotline to festival attendees and we're expanding a taxi service for festival use.

There's not much to dislike here. The minds behind Avochato are innovative, focused, and professional.

We are trying to provide real-time feedback to thousands of attendees in real-time, focusing on safety but also providing real-time answers to common questions. We service up to 25k people at one time and the tools that Avochato provides allow one or two people to appropriately manage all needs.

I like the easy to use interface, which makes the process very simple to get started. I also like that the team is very responsive and listen's to their customers feedback.

When we first signed up with Avochato, the out of office auto-reply feature was limited. I sent the team an email and asked if they would consider making the out of office scheduling more dynamic. The Avochato team added the feature within a few months, which was fantastic.

We use Avochato to better communicate with our customers regarding their travel quotes, which substantially speeds up the travel booking process.

Our team needed a quick turnaround of services for last minute get out the vote efforts for a client. Avochato was able to get us up and running same day and answered our questions within minutes of texting.

We haven't had an experience with Avochato's team where we have come away un-satisfied.

We are solving our political client's GOTV efforts at a reduced cost and with better effect.

How easy it is to get in touch with our guests

There is nothing I dislike about this product

We are solving issues by letting guests know in advance of issues and also in-house guests getting their problems completed faster. This benefits us by the guests experience is better because of response time.

The ease of the program. the use of tagging is amazing. The ease to upload contacts. I couldn't ask for an easier program to use.

I wish i could send broadcasts from the mobile app. Besides that no complaints.

WE are using avochato for weather updates to our field staff, open shifts, information they need asap. Being 500 of our staff are out int eh field this the best way to communicate with them

I use the slack integration and it is incredible. We have a text-support line for clients and having it built into Slack makes life so much simpler.

I have no qualms so far. It's been a smooth setup and operation is a breeze.

Although Avachato has an app, they also integrate well with Slack so I don't need to have yet another app on my laptop and phone to communicate the way I need/want to.