Freshchat Reviews & Product Details

The Freshchat support team. Hands down. They have worked for two+ weeks to help me with a situation that has been a major thorn in our side. I'm wholeheartedly thankful for the two individuals I have been working with over the past weeks. On top of that, the integration with our website went seamlessly and we were up within minutes once we had the chance to add the code. In just under an hour, we had a chat system added to our site, custom trigger messages, and a system that matched the theme and colors of our website. We are constantly on the go or busy with business tasks that require us to be away from the computer. With the FreshChat app, we can now respond to any questions while we are away. This was one of the biggest selling points for us. It's an added bonus that the system looks amazing. It's the clean and fresh style that you want in 2019 and beyond. We tried many free plugins for our website, but they all looked disgusting.

The comments below that are hating on FreshChat. haha kidding. But really, I have no complaints at the moment. I'm still amazed by the support that I have received from FreshChat and the individuals I have been working with. I have never worked with a crew like this that actually cared. They are right up there with the awesome support teams like WooCommerce, Amazon, and Stripe.

We are solving the problem of being tied to a computer-based support system that needs to be attended to daily. Using the FreshChat app, our chains are broken. I have also learned from the support team that I was working with that triggered messages are a great way to increase sales by being proactive. I have not really messed around with this yet, but my next task is to figure out the best way to use this feature. As a small startup, a huge factor for us is free cash flow, and with the fairly priced plan we have, this worry is gone.

The ease and speed of using FreshChat on a daily base.

Unable to link location of chat person with customer

Direct contact with customer to solve problems immediately

I like how the interface and tools are laid out, everything is where it should be.

No complaints there. I would have loved to add FAQ for the basic plan into the chat window.

Chatting with customers directly from within the app interface is a great way to understand and attend to customers' feedback, appending a chat response to being a ticket is a nice addition.

Freshchat enables me to instantly connect with my customers, quickly and easily, like I was the sales person in a store. I can see what the customer is looking at on my website and respond instantly. The customer seems to gain more trust by this instant connection and I have found I can turn most connections into sales.

I have not found anything on Freshchat that I am unhappy with.

Freshchat solves the problem of the 'half-decided' customer, the customer that cannot be bothered to actually write to you or phone you directly. The initial prompt enables them to make a comment or ask a question without them feeling you are being intrusive. I have found that many conversations with my customers are quite long and the customer proceeds to make a purchase.

I can send all my chats to my Freshdesk.

Unable to rename those who begin chats easily.

I wanted to gain some experience with live chat. I looked at several providers but it only made sense that I chose Freshdesk as it integrates with my Freshdesk account to track help tickets.

simplicity is very nice, the app for android is so good.

nothing, I dont dislike nothing, for me its a good tool for my website

the problems resolved are: help customers to access to my services, email set up, hosting set up, and many others

most convenient tool for supporting customers

there is nothing I dislike about the product

Freshchat saved our time by more than 50%

Freshchat is great for small businesses who want to stay connected to their clients.

The mobile app could use some work it is a little slow at times.

Quicker response times to clients

Holly and the team are fantastic to work with

have not used it much yet. at this point no dislikes

connects us to our customers. allows me to do reporting on our chats

Freshchat is incredibly easy to implement and customize. Our support tickets have gone from 10-16 hours to close... to 1-3 hours. And we haven't waited longer than 2 hours to follow up on inbound sales interest.

Honestly nothing. It's a great system. Maybe the pricing plans can be consolidated a bit more.

Maximizing lead gen from company website visits and engaging current clients for support issues while they are ACTUALLY using our product.

How easy the admin portal is to use and integrate into our business

Cant really say anything here as i haven't found anything i dislike at the moment.

we have a new means of contact for our users, as well as providing a better service.

I like these mentioned features of freshchat 1) Intelligent chat routing 2) Priority inbox 3) Co-browsing 4) Tailored bots

Sometimes I face some issue like: 1)Limited number of integrations 2)Bugs and ongoing client issues 3) Hard to transfer chats 4) Poor timely notifications

Freshchat solving problems many problems like : 1) Faster turnaround times: Chats can be resolved quickly. 2) Personalized customer experiences: Agents can provide personalized experiences. 3) Faster resolutions: Chatbots can detect intent and provide faster resolutions.

Freshchat has been one of the best chat support systems I have used till now. I have worked with multiple other chat support systems and I can confidently say that Freshchat is one of the best performed among them. The unparalleled amount of features provided and the best-in-class customization features are a couple of things that make Freshchat stand at the top. The number of integration available for Freshchat has helped me and my organization achieve faster resolution of a lot of customer queries and assist our userbase in a more effective and efficient method.

The pricing is something that I would like Freshchat to work on as there are multiple other platforms also available at a lower cost. Also,a better support system when issues occur can also be done so that there will not be any delays in handling any critical issues.

Freshchat mainly assists in connecting the live customers to our live agents where we can directly interact with users and try resolving queries on chat or if it is necessary, convert the chat to a ticket where a higher level team will be able to resolve the concern. This is the primary focus of my organization with the help of Freshchat. The integration with freshchat and the labeling systems which is place is helping us identity the buckets where the customer has pain points and solve them.

Chats have spell check and grammatical corrections, like the private note feature. Easy to add files for transfer to client. Easy flow of chat back and forth, canned remarks and message read notifications.

Sound notifications can be lost though that could be a connection issue with windows. More sound options would be good. More Font options - Ability to mark a chat to come back to later for any follow up. Initiate a new chat with a client rather than continue a current one.

Not sure of what enhancements are being made at this time. Currently the product works fine for it's purposes

What is like the best about Freshchat is the design of the app that makes it easy to use and you may add a lot of templates which is important in answering chats.

Everything is good in Freshchat. I just hope that it offers more features like you can access the emails as well on the same website but in different tab so you can easily manage your chats and emails.

Freshchat can provide real-time support and we seldom experience any delay in chat so we can answer each and every customer on time. We also appreciate the different tabs on which chats are open and resolved so we can easily track each conversation.

Deliversgood value for the price. Happy with the feature set.

The assignment feature could be better. Sometimes the executives dont receive the chat, even if its closed.

This is one of the best platform for chat process. Its pricing and the support team works best.

The food is always fresh and delicious, recommendation is very helpful

Sometimes, the recommendation is not very useful.

I know what are the best food for me, what are the healthy food to me

The automatisation app in Freshdesk is my most favourite option as it allows us to configure flows that will save me and my team time

Some settings are not always clear and unfortunately API is a bit of a hassle to use

Easy communication with both customers and partners that are possible to follow up by other colleagues as well in one general tool

It has such an easy and dynamic interface.

Its active, available, and unavailable options need improvement.

We are using it to communicate with riders of foodpanda.

How easy it is to manage. Has several nice features and team keeps improving them.

Bot need some improvement (but I know this is recent)

Helping out clients who need to have some questions solved before they book. If we answer asap, clients turn into happy guests. I feel that when questions are answered live, guests feel very supported and will more likely book with us cause we are always there to help.