Freshchat Reviews: 4.5/5 — Highly Rated

Freshchat’s free plan covers up to ten agents. That is not a typo and it is not the category norm — most live chat tools cap their free tier at one or two seats and charge from the third. A ten-person support team can run a chat widget, a shared inbox, connected email, and roles and permissions without paying anything, which makes Freshchat the cheapest credible entry point in this category by a wide margin.

• What it is: Freshworks’ conversational support product — chat widget, shared inbox, messaging channels, and AI agents.
• Best for: Small and mid-sized support teams, especially anyone already inside the Freshworks suite.
• Pricing: Free for up to 10 agents, then Growth €19, Pro €49, Enterprise €79 per agent monthly on annual billing. Verified July 2026.
• The honest catch: AI is metered separately — the Freddy AI Agent costs €45 per 100 sessions on top of your subscription.

What Is Freshchat?

Freshchat is the messaging half of Freshworks’ customer service suite: a chat widget for web and mobile apps, a shared inbox where agents work conversations, and — on paid tiers — social messengers, SMS, routing, and SLAs. Freshworks reports more than 74,000 businesses across its products.

Its commercial design is unusual in two ways. The free tier is genuinely staffed rather than symbolic, and the paid tiers surround the per-agent price with a set of separately metered add-ons — AI sessions, day passes, and connector tasks — that do more to shape your bill than the tier you pick.

The 14-day trial gives you Enterprise access rather than the plan you intend to buy, which is worth remembering when you evaluate.

How Freshchat Works

• Priced per agent, per month, with a free tier for up to ten.
• Freddy AI Agent is metered by session — €45 per 100 sessions, so €0.45 each.
• Freddy AI Copilot is a per-agent add-on — €29 on annual billing, €35 on monthly.
• Day passes cover occasional agents at €2, €7, or €12 depending on tier.
• Connector app tasks are metered at €80 per 5,000 across every paid tier.
• The trial runs on Enterprise, not on the plan you are considering.

Freshchat Pricing

Captured from Freshchat’s pricing page in July 2026 in euros, reading both billing toggles.

What actually decides your cost:

• Ten free agents is the headline and it is real. Chat widget on web and mobile, shared inbox, connected email, and roles and permissions, for a team of ten, at no cost. What you do not get is any messaging channel beyond chat, any AI, or any reporting — so it is a complete product for a narrow job rather than a crippled version of a larger one.
• AI is a second bill, not a feature. The Freddy AI Agent on Growth costs €45 per 100 sessions — €0.45 a conversation — on top of €19 per agent. A thousand AI-handled conversations a month is €450, which will exceed the seat cost for most small teams. Model the session volume before treating AI as included.
• Day passes are excellent, briefly. €2 a day on Growth is a genuinely useful way to cover a seasonal peak or an occasional colleague. But passes get more expensive as tiers rise — €7 on Pro, €12 on Enterprise — so the break-even against a full seat falls from 9.5 days a month to about 6.6. Past roughly a week of use, buy the seat.
• The annual saving is well short of the badge. The toggle says “SAVE 20%”. By our arithmetic from Freshchat’s own figures it is 9.5% on Growth (€21 against €19), 16.9% on Pro, and 16.8% on Enterprise. Annual billing is still worth taking on the upper tiers; on Growth the discount is small enough that monthly flexibility may be worth more.
• Routing and SLAs are Pro features. Intelligent routing, multiple SLA policies, multilingual conversations, and custom dashboards all sit at €49 — a 2.6× step from Growth.
• One add-on price is inconsistent on the page. With annual billing selected, the Pro card lists Freddy AI Copilot at “€29/agent/month” while the Enterprise card lists the same add-on at “€29/agent/annually”. On monthly billing both read €35. Worth confirming which applies before budgeting.

Who Should Use Freshchat

• Small support teams starting from nothing. The clearest case — ten agents, no cost, no trial clock.
• Existing Freshworks customers. Freshdesk, Freshsales, and Freshservice share data and billing.
• Teams with seasonal or occasional cover. Day passes at €2 on Growth are genuinely well designed.
• Businesses wanting messaging channels in one inbox. Social messengers and SMS arrive together at €19.

It fits poorly for high AI-session volumes, where the €0.45-per-session meter dominates; for teams wanting deep chatbot flow building, where Landbot’s visual builder is stronger; and for complex helpdesk ticketing, where Zoho Desk or HubSpot Service Hub do more.

Honest Pros and Cons

Strengths

• A free plan for ten agents, far beyond the category norm.
• Day passes for occasional agents, which few competitors offer at all.
• All messaging channels at €19 — social, SMS, and chat together.
• Part of a full suite if you already run Freshworks.
• Transparent add-on pricing, published rather than quoted.
• A 14-day trial on Enterprise, so you see the top tier before choosing.

Limitations

• AI is billed by session at €0.45, separate from seats.
• The 20% annual claim overstates it — 9.5% on Growth.
• Routing and SLAs require Pro at €49, a 2.6× step.
• Day passes get costly on higher tiers — €12 on Enterprise.
• The free plan has no reporting, no AI, and chat only.
• An inconsistent add-on price on the annual view, month versus annually.

Freshchat Alternatives and How It Compares

• Tidio combines live chat with chatbots and a free tier, generally cheaper for small sites.
• LiveChat is the human-first specialist with strong agent tooling and no free plan.
• Landbot is the better choice if conversational flow building rather than agent chat is the goal.
• Zoho Desk and HubSpot Service Hub bundle chat into full helpdesk platforms.
• Intercom and Zendesk are the enterprise incumbents, with correspondingly higher costs.

For a broader survey, browse our live chat directory.

The Verdict

Freshchat’s free tier is the most generous in this category by some distance, and it is the reason to start here. Ten agents, no time limit, with a chat widget on web and mobile, a shared inbox, connected email, and roles and permissions. Competitors typically cap free plans at one or two seats. If you are a small support team who has been managing customer conversations out of a shared mailbox, this replaces that at no cost, and the upgrade decision can wait until you actually need messaging channels or reporting.

Where the pricing needs care is the add-ons, because they are where the money is. The Freddy AI Agent costs €45 per 100 sessions — €0.45 per conversation — on top of €19 per agent. A team handling a thousand AI conversations a month is paying €450 for AI against perhaps €95 for five seats, so “AI included from Growth” is a description of availability rather than cost. Model your session volume first; it will determine your bill far more than the tier will.

Two smaller things. Day passes at €2 on Growth are genuinely well designed for seasonal cover, but they rise to €7 on Pro and €12 on Enterprise, which pulls the break-even against a full seat down from 9.5 days a month to under seven — past about a week of use, just buy the seat. And the advertised 20% annual saving does not hold: it is 9.5% on Growth and around 17% on the upper tiers. Take annual billing on Pro or Enterprise; on Growth, the discount is small enough that paying monthly for the flexibility is a reasonable choice.

FAQ

How much does Freshchat cost?

Captured in euros in July 2026: Free for up to 10 agents, then Growth €19 per agent per month billed annually, Pro €49, and Enterprise €79. Paid monthly those become €21, €59, and €95. Add-ons are priced separately — the Freddy AI Agent at €45 per 100 sessions, day passes at €2 to €12 depending on tier, and connector app tasks at €80 per 5,000.

How many agents does Freshchat’s free plan support?

Up to ten, with no time limit. The free tier includes a chat widget for web and mobile apps, a shared inbox, connected email, and roles and permissions. It excludes social messengers, text messaging, AI, and reporting, all of which start on the €19 Growth plan. For a small team that simply needs to handle chat conversations properly, ten free agents is exceptional in this category.

How much does Freshchat’s AI cost?

The Freddy AI Agent is metered at €45 per 100 sessions, which works out at €0.45 per AI-handled conversation, and is billed on top of your per-agent subscription from the Growth plan upward. Freddy AI Copilot is a separate per-agent add-on at €29 on annual billing or €35 on monthly. Because AI is session-metered rather than included, its cost scales with conversation volume rather than headcount.

Are Freshchat’s day passes worth it?

For genuinely occasional agents, yes. A day pass costs €2 on Growth, €7 on Pro, and €12 on Enterprise, against monthly seat prices of €19, €49, and €79. That puts the break-even at roughly 9.5 days a month on Growth, 7 on Pro, and 6.6 on Enterprise — so passes are good value for seasonal peaks or someone who helps out a few days a month, and poor value for anyone working most weeks.

Does Freshchat’s annual billing save 20%?

Not by our arithmetic. The toggle advertises 20%, but the published figures are €21 monthly against €19 annually on Growth — a 9.5% saving — €59 against €49 on Pro at 16.9%, and €95 against €79 on Enterprise at 16.8%. Annual billing remains worthwhile on the two upper tiers; on Growth the saving is modest enough that monthly flexibility may be worth more than €2 an agent.