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Freshchat Reviews & Product Details
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger, and more. It also has smarter self-service powered by AI chatbots, and smarter operations, that help lower the cost of support.
| Company | Freshworks |
|---|---|
| Year founded | 2010 |
| Company size | 5001-10,000 employees |
| Headquarters | San Mateo, California |
| Social Media |
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| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Freshchat with other popular tools in the same category.
The design and simplicity of using it, very straight forward, no complicated steps.
Needs to refresh my chats, I find myself having to refresh because my chats don't update, but other than that its good.
It is helping us converse with customers and solve their issues and concerns that they may have with our company. Without customers, our company is nothing. Customer chat plays a big part in the life of our business.
Its easy to use the analytics are easy to navigate and its very user friendly
Sometimes it glitches and you need to refresh or it doesnt create tickets properly
Freshchat helps us to communicate with our clients and help them to resolve any problems they may be having quickly and effeciently
Live and instant response, easy to use, whr I'm able to get answers
There is not such issues which I faced, it's good n easy to manage
Proactive customer service, with many topic like produ, pricing , delivery etc.
Very good for chat process, Quick response to customer, Easy to Used
So many tabs, Take time to understand the functions
There are not any problems but benefits are Easy to Used, Build reputation, Customer personalisation, Live conversation with customer, Easy to Audit the chats
Provides best context driven messaging experience
I love almost everything about it I wished I would have know about it sooner
Very simple and easy to use
It's easy to use and is bug free. Customer support is great
Nothing honestly. It's been seemless so far
It helps us reach out to our prospects timely. Our old vendor had issues with bugs and ztuff
The best thing about Freshchat is that you can use shortcuts to use sentences that are repeated occasionally. The user details are easily accessible and creating tickets is easy.
There are some issues like the names are not visible sometimes, but were eventually solved later. This had caused some problems while working.
The bots solve most of the concern before landing to our bucket to help the customers.
-Direcly integrated with CRM -Easy to use -Works with WhatsApp
A bit of bugs and glitches while using Chrome. Takes time to load
Customers find it handy and helpful to connect with an agent via WhatsApp
I loved the service and I would really recommend my friends & family.
nothing, all good. So far I have not got any issues.
It solves issues such as record keeping and that benefits us because we are able to go back and assist a customer who came in a while ago and needs feedback on a query.
I really appreciate the canned response feature of freshchat. It helps to communicate with customers faster and much effective. It keeps a history of chats thus able to check later on.
A timely update is necessary as the platforms like WhatsApp and all brings new new features in it for chats. Else communication with customers won't be that effective. I found that 90 percentage of customer support also can be done job st using the freshchat. Only in some rare cases a call becomes an urgent need.
Customer queries are addressed through freshchat faster. As it is effective in communicating with multiple customers at the same time it helps save time.