Freshchat Reviews & Product Details

I like being able to keep track of my conversations.

Freshchat can have a delay in response making it harder to keep communication going with the customer in a timely manner.

Allow us to communicate with customers no matter what language they speak.

Features like creating tickets directly from clientelle chats, and the canned response tool saves time on typing up an answer.

There's no other software like Freshchat, and so far I haven't run in to anything that I dislike.

It helps with chatting with customers directly with the help of your tools that make conversations a fast and productive process.

The support I got post and pre onboarding.

Nothing. It was a smooth transaction working with the onboarding team.

Data reporting. Our old solution has a complicated interface-building dashboard. Freshdesk have simplified that for us and the templates are relevant to Customer Service.

I like Freddy, and I enjoy being able to have canned messages.

Sometimes it lags and kicks you out of the system.

It helps translate which is really useful.

Its easy to use the analytics are easy to navigate and its very user friendly

Sometimes it glitches and you need to refresh or it doesnt create tickets properly

Freshchat helps us to communicate with our clients and help them to resolve any problems they may be having quickly and effeciently

Freshchat offers a seamless and intuitive chat experience for businesses. Its user-friendly interface, automated responses, and robust customization options make it a valuable tool for customer engagement. The platform's real-time analytics provide valuable insights, empowering businesses to enhance customer support. However, occasional glitches in the system may disrupt the flow. Overall, Freshchat is a reliable choice for companies seeking efficient communication solutions.

Freshchat, like any software, has its imperfections. Users may encounter occasional glitches or technical issues that disrupt the smooth flow of communication.

Freshchat addresses communication challenges for businesses by providing a unified platform for customer interactions. It streamlines conversations, reducing response times and enhancing customer support efficiency. Automation features help manage high volumes of queries, improving overall team productivity. Real-time analytics provide valuable insights, aiding in better decision-making. The ability to customize and scale the platform allows businesses to tailor their communication strategy. In essence, Freshchat's solutions contribute to a more streamlined and effective customer engagement process.

Very good for chat process, Quick response to customer, Easy to Used

So many tabs, Take time to understand the functions

There are not any problems but benefits are Easy to Used, Build reputation, Customer personalisation, Live conversation with customer, Easy to Audit the chats

The best thing about Freshchat is that you can use shortcuts to use sentences that are repeated occasionally. The user details are easily accessible and creating tickets is easy.

There are some issues like the names are not visible sometimes, but were eventually solved later. This had caused some problems while working.

The bots solve most of the concern before landing to our bucket to help the customers.

I loved the service and I would really recommend my friends & family.

nothing, all good. So far I have not got any issues.

It solves issues such as record keeping and that benefits us because we are able to go back and assist a customer who came in a while ago and needs feedback on a query.

From live chat to automated messages, the platform offers a comprehensive suite of tools that cater to various communication needs. The ability to seamlessly switch between conversations, view customer history, and collaborate internally has streamlined our customer interactions like never before

Offering more customization options for the appearance of the chat widget and expanding the library of chatbot templates would provide even more flexibility and efficiency in tailoring the platform to our brand's unique needs.

Its user-friendly interface, advanced automation, and AI capabilities, along with comprehensive analytics, have elevated our ability to provide top-notch support

The pace your time goes by extreemly fast

Some things can be misunderstood when your not on the phone

A break from phones

My favourite part about Freshchat is the quick option to use canned templates. As a Chat Support, I always have to be fast when answering customer inquiries and this feature helps a lot. It's very easy to edit out the templates if needed and we can add as many as we want!

Not really a downside but I think one opportunity Freshchat can work on is the option to merge chats. Some customers would sometimes use a new tab and that would open a new chat even they are already speaking with an agent. I hope there's a way to merge multiple chats from one customer just like in Freshdesk.

We do use Freshchat to almost all of our website pages. Some customer inquiry requires immediate response and Freshchat helps us do this. Instead of asking customers to email us and make them wait for hours for a response, with Freshchat, we can assist them right away.

I like how I can have jot forms automatically save for easy access to send to customers.

There is nothing that I dislike about Freshchat so far.

Freshchat has helped us communicate with our customers in a way that is more comvenient for them. The customer does not have to wait in line in a queue and they can always walk away from their chat and message back for their chat to re-open at their convenience. This helps the customer multitask, as they get assistance on the go and can also do other things.

There is a feature to add attachment to the live chats for a easy communication. You can sync it with grammar correcting tools to avoid any spelling mistakes.

There is not anything such which I do not like about the product as it is very much easy to use.

When ever there is any issue that the customer is facing or not able to do it from the app he contacts us. And we answer to this over chat and solve it. This is how we provide the resolution.

Being smooth and helpful- easy to use and the most perfect thing is the customer service live chat that helps me with any questions I have

Sometimeset with some difficulty to creat an matrics to check my view or creat an analysis

It solves many difficulties that how can i cotact with our customers and make me able to check all the customer history compering to other platforms

is to hendal, monitor agents, chat issue storage, pocket frindly in cost

vey slow chat is very high, auto assigntement is not that geat

day to day issues of customer, reay time assistance to the customer, undarsatding nacure the problem customer is facing

Provides easiness and user friendly experince

Difficult to schedule timelines and long appointments

Helping to handle customer experience and problems on real time.

Awesome services user friendly cost effective.

Long appointment time GB Consumption ..

Freshchat has great user base and we can identitfy the problem state with the help fresh chat report.

The way they support in real-time. They are customer-centric and provide spot resolution.

The only thing is sometimes it will get slow.

They will provide almost all the resolutions for all the concerns we have.

Intelliassign is one of the most useful section.

Reports section in the app need to improve a bit.

Handling customer concerns/queires