Freshchat Reviews & Product Details

The best tool for customer interactions. They also have a 24/7 support. You can also share new feature requirements with them to customize or ease your experience.

Nothing. So far - the best CRM I've used.

It helps us connect with customers directly. Customer chat through our app which is directly linked with Freshchat.

Freshchat allows businesses to engage with their customers across various channels, including website chat, mobile app, social media, and email. This enables businesses to provide a seamless customer experience and respond to inquiries from different platforms.

Some users have found Freshchat to be a bit complex, especially for smaller businesses with limited resources or technical expertise. The extensive features and customization options available in Freshchat may require a learning curve or dedicated resources to set up and manage effectively.

Freshchat helps businesses effectively manage customer communication across multiple channels. It provides a centralized platform to handle inquiries, support requests, and conversations from various sources, such as website chat, social media, email, and mobile apps. This streamlines the communication process, prevents messages from falling through the cracks, and ensures a consistent customer experience.

ace of use and granular configurations and filtering the tickets

Initial user education and one-time setup is as usual a big challenge for any product.

Seamless customer service management across all channels

Easy navigation, wherein we can search for options on implementation and round the clock availability of support team

Restrictions, have to rely on Meta for proactive reach out

Blocking Spam user, template approval form Meta instead of Freshchat

That messages from various channels can all come into one place and be responded fromcentral place

nothing really just that same client can send multiple messages at the same time

Urgent requests from clients are addressed in an instant, and this helps in service delivery and customer experience

Convenience of reports BOT feasibility Communication whatsapp messages

Integrations are difficult For different logs need to reach to admin team everytime

Chat with the customer Live experience

Interface is excellent, support is very helpful.

The same WhatsApp number cannot be shared between Freshdesk Omnichannel and Freshsales. This is a major issue that needs to be resolved. We CANNOT have a separate number for sales and notifications.

It gives us an integrated system to manage support queries from various sources - WhatsApp, Instagram, email, et cetera.

Simplicity, ease of use, 100% uptime, quick customer resolution

Their Bots onboarding team has to improve their technical skills and problem-understanding.

Freshchat has helped us improve Jumkey.com conversion rate by 0.5% Worth mentioning more than 50% of our website conversions are happening in Freshchat with live agents. Our agents love Freshchat system.

Easy interface and setup. Great way to communicate with your customers in a timely manner or use it as a second or third source for support. The API is also a great way to have additional benefits if you want to create your own dashboard across all the Freshworks systems.

Support has been great, but it does take some time to fix an issue if it is a complex case. The support should start with an email, and if the communication keeps going back and forth, I think a call is warranted so we can fix the issue and close the case. I do not have many things to say negatively about FreshChat.

Faster responses to our clients via the chat. If the issue can not be resolved by chat, then we will reach out.

Beneficial support desk that is very knowledgeable and can fully assist with any queries raised.

Raising tickets and getting different responses depending on the agent dealing with the query.

How to build the chat bots and how to to test changed within Code pen