Freshchat Reviews: 4.5/5 — Highly Rated

The real time chat assistance given by freshchat is simply superb and the interface is very simple to understand which makes it very dependable.

There is nothing I dislike in freshchat however I feel freshchat needs to implement the option to delete the test sent to customer by error. It can be taken as feedback.

Freshchat helps us to communicate with multiple users at a time and thus saving time and increases the productivity.

I like being able to keep track of my conversations.

Freshchat can have a delay in response making it harder to keep communication going with the customer in a timely manner.

Allow us to communicate with customers no matter what language they speak.

Features like creating tickets directly from clientelle chats, and the canned response tool saves time on typing up an answer.

There's no other software like Freshchat, and so far I haven't run in to anything that I dislike.

It helps with chatting with customers directly with the help of your tools that make conversations a fast and productive process.

Real-Time Omnichannel Suppport for digital customer channels. Easy to onboard, Familiar to their other offerings & works well with freshworks products. WhatsApp Integration works as intended. Bot builder makes the repeated data collection easier.

Over scale the pricing can be hefty. Various features are limited to pricing tiers.

Real-Time User Support & Other Conversational Marketing via WhatsApp Api.

The support I got post and pre onboarding.

Nothing. It was a smooth transaction working with the onboarding team.

Data reporting. Our old solution has a complicated interface-building dashboard. Freshdesk have simplified that for us and the templates are relevant to Customer Service.

Easy to use, convenient because of the mobile apps! Absolutely recommended!

Everything is great! Noting disturbing here! :)

Everything is in one place. Very convenient, saves time and energy.

Freshchat boasts an incredibly user-friendly interface, making it easy for both agents and customers to navigate. The dashboard is well-organized, and setting up automated workflows is a breeze. One of its strongest suits is its ability to seamlessly integrate multiple communication channels. Whether it's live chat, email, WhatsApp, or social media, Freshchat consolidates all conversations into one platform, streamlining responses and enhancing customer experience.

Creating a bot is still very tedious and technical. Team should really focus on easing the bot creation journey

Freshchat helps us to manage incoming queries, streamline responses, and analyze performance metrics to enhance our overall support strategy.

I like Freddy, and I enjoy being able to have canned messages.

Sometimes it lags and kicks you out of the system.

It helps translate which is really useful.

Freshchat offers a seamless and intuitive chat experience for businesses. Its user-friendly interface, automated responses, and robust customization options make it a valuable tool for customer engagement. The platform's real-time analytics provide valuable insights, empowering businesses to enhance customer support. However, occasional glitches in the system may disrupt the flow. Overall, Freshchat is a reliable choice for companies seeking efficient communication solutions.

Freshchat, like any software, has its imperfections. Users may encounter occasional glitches or technical issues that disrupt the smooth flow of communication.

Freshchat addresses communication challenges for businesses by providing a unified platform for customer interactions. It streamlines conversations, reducing response times and enhancing customer support efficiency. Automation features help manage high volumes of queries, improving overall team productivity. Real-time analytics provide valuable insights, aiding in better decision-making. The ability to customize and scale the platform allows businesses to tailor their communication strategy. In essence, Freshchat's solutions contribute to a more streamlined and effective customer engagement process.

I like Freshchat because I can easily see customers with their concern and I can easily navigate it to answer those concerns. I can easily tag those concerns properly without having a hard time.

None so far. I have not experiencing difficulty so far when it comes to tagging appropriately on a particular concern. I can easily find it.

It helps me solve my customers complaint as I was able to communicate with them using Freshchat. I was able to reach them through their social media with the help of Freshchat. Also, I was able to look for appropriate tagging easily and it is convenient to use. User friendly I must say.

The design and simplicity of using it, very straight forward, no complicated steps.

Needs to refresh my chats, I find myself having to refresh because my chats don't update, but other than that its good.

It is helping us converse with customers and solve their issues and concerns that they may have with our company. Without customers, our company is nothing. Customer chat plays a big part in the life of our business.

Its easy to use the analytics are easy to navigate and its very user friendly

Sometimes it glitches and you need to refresh or it doesnt create tickets properly

Freshchat helps us to communicate with our clients and help them to resolve any problems they may be having quickly and effeciently

Live and instant response, easy to use, whr I'm able to get answers

There is not such issues which I faced, it's good n easy to manage

Proactive customer service, with many topic like produ, pricing , delivery etc.

Very good for chat process, Quick response to customer, Easy to Used

So many tabs, Take time to understand the functions

There are not any problems but benefits are Easy to Used, Build reputation, Customer personalisation, Live conversation with customer, Easy to Audit the chats

Provides best context driven messaging experience

I love almost everything about it I wished I would have know about it sooner

Very simple and easy to use

It's easy to use and is bug free. Customer support is great

Nothing honestly. It's been seemless so far

It helps us reach out to our prospects timely. Our old vendor had issues with bugs and ztuff

The best thing about Freshchat is that you can use shortcuts to use sentences that are repeated occasionally. The user details are easily accessible and creating tickets is easy.

There are some issues like the names are not visible sometimes, but were eventually solved later. This had caused some problems while working.

The bots solve most of the concern before landing to our bucket to help the customers.

-Direcly integrated with CRM -Easy to use -Works with WhatsApp

A bit of bugs and glitches while using Chrome. Takes time to load

Customers find it handy and helpful to connect with an agent via WhatsApp

I loved the service and I would really recommend my friends & family.

nothing, all good. So far I have not got any issues.

It solves issues such as record keeping and that benefits us because we are able to go back and assist a customer who came in a while ago and needs feedback on a query.

I really appreciate the canned response feature of freshchat. It helps to communicate with customers faster and much effective. It keeps a history of chats thus able to check later on.

A timely update is necessary as the platforms like WhatsApp and all brings new new features in it for chats. Else communication with customers won't be that effective. I found that 90 percentage of customer support also can be done job st using the freshchat. Only in some rare cases a call becomes an urgent need.

Customer queries are addressed through freshchat faster. As it is effective in communicating with multiple customers at the same time it helps save time.

Pulling data for each day and dashboard appearance

Dont have option to pull the data on Excel

It helps to check customer past conversation and history

I find very easy as the chats reopen after an incoming message .

It is getting difficult some time to review

Live chats are easy

Freshchat is a great platform for the start ups as it provide great connectivity with the customers. The best thing is that we can review years old chat for the work purpose. The efficiency is great as it helps us to proactively response to our customers.

As it is so efficient it takes huge number of cx's at one time.

Interacting with the customers become really easy and it provides an opportunity to stay connected to the consumers and help them proactively which enhances the customer experience.

From live chat to automated messages, the platform offers a comprehensive suite of tools that cater to various communication needs. The ability to seamlessly switch between conversations, view customer history, and collaborate internally has streamlined our customer interactions like never before

Offering more customization options for the appearance of the chat widget and expanding the library of chatbot templates would provide even more flexibility and efficiency in tailoring the platform to our brand's unique needs.

Its user-friendly interface, advanced automation, and AI capabilities, along with comprehensive analytics, have elevated our ability to provide top-notch support

It is the most beautiful work place to work for me as I use it daily for my work where it is very easy to use and compatible, It is very easy to connect with different type of peoples across the world.

Sometimes in times of good network it slightly takes more time to load

To connect with our customers on live chat and help them for the banking service

The pace your time goes by extreemly fast

Some things can be misunderstood when your not on the phone

A break from phones

Freshchat instant push notification to mobile app which allow us to reply our customers in timely manner and chat support executive and answer to customer quries even from mobile app. Freshchat is easy to mange and cost efficient, campign and social messaging integration without any extra add-on cost makes this product affodable.

Freshchat should not ask customer for push notification permission when any new customer is starting their first conversation with any businesses on thie website, it create hassle. It should ask for push notiication permission when the same customer / user is visiting chat support regularly.

It helps us to manage a large sets of our customer's query such as pricing and working hours of our resources, Freshchat helps our to scale our services in affodable cost.

I like Freschat because of its efficient service, Easy to access to all tabs, Very convenient to use especially when it comes to chatting with a customer, I become more productive and my Quality of work is now achievable.

To be honest, I have less complaints in regards to performance of freshchat. However, I just notice that the privacy of a user like me is easy to access by the customer which is treated to our private concern, and also the message was getting transferred to another user very quick.

Freshchat helping us solving a customer service problem, we need more time to solve case that our customer has raised, but because of Freshchat our capability of helping our customer has become more easy and quick, it has easy access to customer profile and the message coming from customer has now easy to read and understand.

The Customer profiling feature helps alot and different integration with e-commerce application shows deatils of customer alltogether in dashboard. Freshchat makes available customer's data while solving customer quries help a lot. other features like omnichannel integration are very useful.

Sometimes customer's doesn't get merged, it creates new conversation, if there is seperate chat campign then for the same customer it will create new conversation.

We have huge customer quries which needs to be addressed in real-time, Freshchat features like quick-snippet and conversational chatbot helps to manage our customer support efficiently.

Freshchat is a best tool to solve various

There is nothing to dislike in freshchat.

It is helping me to solve various types of the queries of the students studying in my organization l.