Freshchat Reviews: 4.5/5 — Highly Rated

Quick Response and excellent customer service experience.

Some of the issues take too long to be solved sometimes.

It has helped a lot to gain new customers for our business with easy and quick chatbox.

It's easy to set up and they have a free version to use for your organization.

The free version doesn't let you connect to your helpdesk. You would need to duplicate your articles in the Freshdesk and in Freshchat.

We use Grasshopper for phone calls. Grasshopper charges extra for texting capability. With Freshchat, customers can text message us without incurring an additional cost.

It's super simple and super easy to use. Their customer support is always available for help for any queries.

Some additional features may come difficult to set up, however it doesn't take much effor once you contact their support for help!

We are using Freshchat for a live time conversations with our clients. It is beneficial for us to keep in touch with our clients since without this they will not receive the assistance needed.

Easy integration, can add social media messages and also whatsapp

Instagram cannot be added and multiple shopify stores as well

It helps companies deal with their customers through Omni channel solutions

flow of work is good , and handling chats and calls are very easy

Sever issue minor but rest of all is amazing

handling chats and calling system is amazing

One of the best software I have never used it before and also it work very perfect and amazing I think it shud be for all

Many updates of fc so please stop it that henece

some time it won,t get calls from Fresh chat

Unified inbox experience to manage conversations across digital channels.

none so far. i have not experience any negative

Users can automate conversation routing in Freshchat, where you can assign conversations to individual team members or groups based on rules that you need to define.

It's so useful for me as an agent cause I can solve the issues that face my customers and make it easier and more beneficial for them to be satisfied with the service I provide.

Sometimes in rush hours, as I have to solve all kinds of cases, I deal with so many chats at the same time, and it gets stacked on the queue, which appears to the customer that we are intentionally avoiding them, but it's not a big deal as we handle them.

All kinds of problems, I really mean it cause customer can contact with us so quickly and that exposing the main issues that face our clients which help us improve our way of service.

The chat is amazingly simple to integrate with your application. I also loved the customization feature to match users' branding guidelines. Also features like bot, campaign, topics, faqs, etc are too good.

The only downside I notice is that there are no tutorials available for most of the features. I had to contact support for Demo which took quite a long. I suggest a separate tutorial on every feature like bots, campaign, setup, etc.

We use Freshdesk message to give support ability to our platform via chat. We also use it to inform our visitors about new deals, features,etc via campaign feature

Their simple and easy to use User interface, app integration functionality, chat bot service

At times the account manager is not available over the call or email

Helping with multiple channels to assist the customers via live chat, whatsapp chats.