Freshchat vs LiveChat

Take a look at how Freshchat and LiveChat stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshchat scores 4.5 out of 5 from 306 reviews, while LiveChat has been rated 4.5 out of 5 from 747 reviews.
Freshchat logo

Freshchat

4.5
(306)
LiveChat logo

LiveChat

4.5
(747)
At a Glance
Freshchat logo
Freshchat
Starting at:
$0.00/month
LiveChat logo
LiveChat
Starting at:
$24.00/month
Overview
Freshchat logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
LiveChat logo
LiveChat
LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satis... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
LiveChat
View 6 images
LiveChat Screenshots
Pricing
Freshchat logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
LiveChat logo
LiveChat
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$24.00
/ month
Team
$49.00
/ month
Busniess
$69.00
/ month
Enterprise
Contact Us
See all pricing
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Reviewer's Segments
Freshchat logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
LiveChat logo
LiveChat
Small Business
44.98%
Mid Market
36.41%
Enterprise
18.61%
Deployment
Freshchat logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
LiveChat logo
LiveChat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshchat logo
Freshchat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
LiveChat logo
LiveChat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshchat logo
Freshchat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
LiveChat logo
LiveChat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Freshchat logo
Freshchat
See all alternatives
LiveChat logo
LiveChat
See all alternatives
Company Details
Freshchat logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
LiveChat logo
LiveChat
  • By LiveChat Software S.A.
  • Located in Wroclaw, Lower Silesian District, Poland
  • Founded in 2002