LiveChat Reviews: 4.5/5 — Highly Rated

I loved the very fast and helpful support team, I liked the way they introduced me and my colleagues to the product and how they showing you step by step on how to use it! its an easy and user-friendly Live chat. Big Up for the Polish Team there !!!! honestly one of the best support I worked with even im a support agent :)

The only thing that I was missing in the Live chat as a client support agent was that I wish they had a translation inside of the chat window.

Client issues in general, anything related with our services

Chat iO is super easy to implement and has a really beautiful interface. The real-time monitoring is really helpful with shopify and the canned responses make it easy to deal with large influx of visitors. Having canned responses made it really easy for our available agents to help more customers and save us from responding later with an email. Having chat history was really helpful with training new team members and creating handbooks for clients.

A little expensive if you have a smaller team but not unaffordable. A lot of the features aren't available in the basic package. It would be nice if some of the reports were available.

Interacting with customers immediately rather than them having to search for a way to contact us. Especially for Shopify customers, easily remedying shipping concerns has saved us from abandon carts. These chats also helped us improve our websites and user experiences. Interacting with customers helped us retain to their business as well.

Its interface is easy to use and can be customized adapting to your needs as well as intuitive. The tool gives us advice on its use regularly. Online 24/7 Simple, value for money product which meets requirements for Small Medium Business - if you need easy to use but still powerful tool - it is for you.

No Linux desktop app yet. But this is first product which allows me to fix it myself by using their API!

As a developer I love it's flexibility and real time feel. The API is very clear and well documented. It is great engineering work.

It's best app for chating it's very good

No thing is bad every thing is very good

No problems

Sound, clarity and using methods are imcredible

I have nothing to dislike about it. Everything is ok

I am saving lots of money that I needed to recharge my telecom sim in order to call.

chat.io is basic and easy to use for both clients and customers. It's a complete solution recommended for any startup organization. Chat.io is also affordable.

I'm that of a tech person but I from usage, I have not been able to pinpoint and downside to using chat.io

customer communication

I like that it has ever chat right there that was had and it keeps the history

I do not like that the agents have to review every conversation every time they are closing the window.

being able to have multiple different people log into the chat for the website and having the chats go to the correct departments rather then one person that pushes the conversations.

Its convenience of use and support team is the best to admire about.

Chat backup is not available. Chat archives are not available.

Live customer support is the main solution i got.

Live chat is an amazing product. It helps to customers to contact the companies with questions and inquiries and get their doubts old I use this product in a university to talk to potential students their concerns and provide them help needed in that application. Mostly to my customers are international students who had questions about universities application and their exam scores a d this product really helped Solving all the concerns. I like how multiple agents can chat with multiple customers and solve their problems.

I don’t like how if you forget logging out of the app people still can post questions and you get keep getting notifications. And sometimes customer wait for hours hoping for some response and this gives a really bad reputation about the companies because they don’t have any agent controlling the app.

Where is a sewing time zone difference between customers and the company providing service. And lotta people cancel all the questions over the live chat rather than calling the customer service.

First, the installation of LiveChat on our site was very simple. Because we use Wordpress for our customer support website, it was as simple as downloading the LiveChat plugin and signing in with our account information. Also, LiveChat customer support is very good. For the questions that we have had, they are very helpful and responsive and we were able to solve our questions quickly. The app interface is also very easy to use, with clearly labeled options and a sample or test view of the chat as you make changes so that you can see what customers will see. Also, you can see in realtime what a customer is typing, so it is easy to prepare an answer and give quicker responses. Overall, our experience with LiveChat has been excellent.

I cannot think of much to dislike about LiveChat. The internal ticketing system is a bit lacking, so we send our finished conversations into Jira.

We are also trying to find better and faster ways to provide customer support. Because most of our support is related to computers and technology, the chat feature is great because we can send screenshots or links back and forth. Also with LiveChat, you get information about the user such as their location, their operating system, and their browser. This can make troubleshooting fast.