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LiveChat
4.5
(747)
1 deal available  | Redeemed by 27 software buyers
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LiveChat Reviews & Product Details

LiveChat Overview
What is LiveChat?

LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satisfaction and boost online sales results. 

Company LiveChat Software S.A.
Year founded 2002
Company size 201-500 employees
Headquarters Wroclaw, Lower Silesian District, Poland
Social Media
LiveChat Categories on Findstack
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LiveChat Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
LiveChat Pricing

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LiveChat Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
LiveChat Media
LiveChat video thumbnail
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LiveChat Screenshots
LiveChat screenshot 1
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 25, 2025
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747 LiveChat Reviews
4.5 out of 5
Mid Market (51-1000 emp.)
Jan 31, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Quick and easy to use"
What do you like best about LiveChat?

It shows what the chatter is typing before they send. This can be very useful

What do you dislike about LiveChat?

The queues for chat arent perfect if you dont see a high volume of chats coming in.

What problems is LiveChat solving and how is that benefiting you?

Making it easier for leads to interact with us. We have closed multiple large deals from leads originating in LiveChat

Mid Market (51-1000 emp.)
Jan 15, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Live chat is very efficient "
What do you like best about LiveChat?

Live chat gives us the opportunity to have a conversation with Ann agent when we are not able to call.

What do you dislike about LiveChat?

Sometimes how long it treasures an agent to join the room

What problems is LiveChat solving and how is that benefiting you?

Better feedback and more visits to the site

Enterprise (> 1000 emp.)
Jan 12, 2018
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"User friendly "
What do you like best about LiveChat?

It’s very user friendly. Very simple design within the chat box. Makes a "pop" sound when someone has answered you.

What do you dislike about LiveChat?

I do experience some lag sometimes, but not very often. I feel like there could be more personalization added such as being able to change the colors, etc.

What problems is LiveChat solving and how is that benefiting you?

Chatting with customers and resolving their issues are basically the benefits and how we are using LiveChat to solve problems. It's much easier than trying to speak with someone over the phone if they are somewhere noisy or just unable to talk. Runs a lot smoother.

Mid Market (51-1000 emp.)
Dec 30, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Almost be the best tool"
What do you like best about LiveChat?

Many helpful features, good price, mobile platforms

What do you dislike about LiveChat?

I need more languages be supported because i have some customers from many countries

What problems is LiveChat solving and how is that benefiting you?

I want to support my customers thoroughly

Mid Market (51-1000 emp.)
Dec 29, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Super easy!"
What do you like best about LiveChat?

I love that I can chat with customers in real time

What do you dislike about LiveChat?

Sometimes I don’t get the alerts that someone wants to chat

What problems is LiveChat solving and how is that benefiting you?

Typically customers have to call in, so it’s helpful to be able to chat online if that’s easier for people

Small Business (50 or fewer emp.)
Dec 28, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great Program"
What do you like best about LiveChat?

I like that the program provides a hands-on platform for communication from two parties.

What do you dislike about LiveChat?

It can appear to be fraudlent in some cases because it is not a common program (not very well known)

What problems is LiveChat solving and how is that benefiting you?

Better interaction between two parties in a through manner.

Mid Market (51-1000 emp.)
Dec 19, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"It's like you are there"
What do you like best about LiveChat?

With Live Chat, it is like you are right there with your clients and so much more personal than email.

What do you dislike about LiveChat?

I wish that instead of having to print a hard copy of the chat, you could automatically receive one to your email once chat ends.

What problems is LiveChat solving and how is that benefiting you?

Questions and answers are realtime. No email lagtime.

Enterprise (> 1000 emp.)
Dec 14, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Live chat for ecommerce - telecom"
What do you like best about LiveChat?

Ease of use, particularly it's integration with Magento.

What do you dislike about LiveChat?

Customer support wasn't as fast as desirable

What problems is LiveChat solving and how is that benefiting you?

Integrating live chat with Magento, wich is our company's ecommece platform.

Mid Market (51-1000 emp.)
Nov 07, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Accurate but sometimes slow"
What do you like best about LiveChat?

I love the user friendly capabilities of this chat service.

What do you dislike about LiveChat?

Sometimes it can be slow to upload the message or send a response.

What problems is LiveChat solving and how is that benefiting you?

Accuracy and ability to notate conversation with clients.

Mid Market (51-1000 emp.)
Oct 22, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Livechat best site to get answers instantly"
What do you like best about LiveChat?

I dont need to stress myself when i spot livechat in the site am browsing because you get intouch with the admin instantly and all your problems are solved

What do you dislike about LiveChat?

To be hold for long waiting for a reply is quite hectic

What problems is LiveChat solving and how is that benefiting you?

When whant to clarify the product i want to purchase online i get clarification online than going for calls which is hectic to talk to the person concerned

Mid Market (51-1000 emp.)
Oct 20, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Great way to keep my customers informed."
What do you like best about LiveChat?

the ease of use of the product. message just pops up, and i am ready to answer.

What do you dislike about LiveChat?

Sometimes the program logs me out automatically.

What problems is LiveChat solving and how is that benefiting you?

We are able to provide out customers with real time answers of their questions. without this program, our customers would have to send emails and wait for answers.

Mid Market (51-1000 emp.)
Oct 05, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Simple service to engage with potential clients"
What do you like best about LiveChat?

This service is simple and inexpensive and easy to train.

What do you dislike about LiveChat?

Since this service is so simplified, it has many limitations.

What problems is LiveChat solving and how is that benefiting you?

We can now be available 24/7 to our customers via the internet thank to LiveChat

Small Business (50 or fewer emp.)
Sep 19, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Live Chat"
What do you like best about LiveChat?

I like that they themselves have a live chat and the Salesforce integration

What do you dislike about LiveChat?

The tickets sometimes don't go into the archives. They won't go into Salesforce that way.

What problems is LiveChat solving and how is that benefiting you?

Communicating with our customers and providing quick support

Enterprise (> 1000 emp.)
Sep 19, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"LiveChat"
What do you like best about LiveChat?

Ease of use for customer service agent. The service's ease allows you to focus directly on the customer and not really with you as the agent fussing on your end.

What do you dislike about LiveChat?

Sometimes there would be a lag in time, causing minor communication issues with a live customer interaction.

What problems is LiveChat solving and how is that benefiting you?

Offering customers another avenue for communicating their issues, commendations, questions, etc.

Enterprise (> 1000 emp.)
Sep 05, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Livechat for IT needs"
What do you like best about LiveChat?

I like that when I have it issues or computer issues I can just log into live chat and have someone help me with my computer when I have trouble

What do you dislike about LiveChat?

I dislike that sometimes when you using live chat it cuts off or you need to actually have somebody come down from it and help you with the computer instead of doing it over the chat

What problems is LiveChat solving and how is that benefiting you?

Problems resolved with live chat is login issues if you need to password reset or you forget your password live chat it can reset the password for you so that you can get ready to do your work without having to wait for someone to come and fix the computer for you

Mid Market (51-1000 emp.)
Aug 15, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Customer Service agent experience with LiveChat "
What do you like best about LiveChat?

I like that LiveChat is simple to use and does not confuse customers with unneeded features. The option for customers to send themselves chat transcripts after their conversation with a CS agent is particularly helpful!

What do you dislike about LiveChat?

Customers sometimes had trouble uploading files (such as images of damaged products) in LiveChat - it could be made more obvious how to upload files.

What problems is LiveChat solving and how is that benefiting you?

Livechat was one of the 3 main interaction options our customers use to reach out about questions, concerns, problems, or account issues. It is super quick and easy for them, particularly in a company who's main customer base is the tech-saavy under-30 cohort. Our young customers who live on their smartphones LOVE this option!

Small Business (50 or fewer emp.)
Jul 12, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"LiveChat - it works"
What do you like best about LiveChat?

Livechat is functional, it allows me to communicate with customers, I really like being able to see what they're typing as they're typing it, that's pretty awesome!

What do you dislike about LiveChat?

Livechat doesn't allow me to track chat volume conveniently, I'd love the ability to pull up more dynamic and in-depth reports on chat volume across multiple queues, contrast agents handling the volume, compare two time frames, etc

What problems is LiveChat solving and how is that benefiting you?

LIvechat allows my company to effectively serve a chat population, which is fantastic! Offering service over chat as well as phones really helps our company to provide world-class support.

Mid Market (51-1000 emp.)
May 02, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"LiveChat helps with customer connection"
What do you like best about LiveChat?

I do love the ability to "speak" directly with our clients. To provide the next level of customer support needed to assist them with resolutions. I like being able to send screen shots and content immediately.

What do you dislike about LiveChat?

At times it has not been reliable with regard to our own accessibility.

What problems is LiveChat solving and how is that benefiting you?

As mentioned, having instant accessibility to options for resolution for our clients.

Mid Market (51-1000 emp.)
Apr 27, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Make your life easy "
What do you like best about LiveChat?

Very simple and easy for new agent to do thier jobs

What do you dislike about LiveChat?

no automatically assigned for tickets to agents

What problems is LiveChat solving and how is that benefiting you?

Supply

Mid Market (51-1000 emp.)
Mar 29, 2017
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"A Great Tool for Helping Our Customers"
What do you like best about LiveChat?

I like the ability to see what the user is typing so that I'm able to respond promptly.

What do you dislike about LiveChat?

There's been a handful of times where the connection has gone done.

What problems is LiveChat solving and how is that benefiting you?

We provide live software support and having the chat available 24/7 has been a great success for our business.

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