LiveChat Reviews & Product Details

Very easy to use, reliable to the core and drives significant revenue and customer satisfaction results. Easy to customize the greetings, and measure results. Can't imagine doing business without it.

Very hard to think of anything, it does exactly what we need, and want it to do

Customer success, sales and education about our product.

I like the user friendliness on both ends of the product.

Limtations of speed between the wait times for the response between the user and customer base.

Wait times for customers and clients to get answers to their questions, problems or answers.

We found the Live Chat software easy to setup and straightforward to use.

So far in the time I have used this software I have not found any issues.

Gives immediate dialogue with customers and an easy communication route.

I like that someone can talk back and forth with you and you aren't waiting

lag time, there was some and at times they think you aren't there and hang up on you

questions about flooring and vendors

keyboard shortcuts that make it easy to type large sections of text or concise statements with nothing more than a # and phrase. It also is fast and easy to access. I love how it allows you to see archives and create tickets. You also can use routing to have different queues for guests such as for sales vs support. The app is helpful for when on the move. They also have their own support team that can help out whenever an issue happens

I dont like the desktop app as it can sometime be buggy. The app has some issues with signing off properly which could cause some chats to be queued up when you are supposed to be offline.

Potential clients get an instant contact with a certified account manager and current clients get near instantaneous support.

It's very clean and straightforward. Easy to integrate with other programs.

Connection issues. Drops chats like crazy.

Chat and support efficiency overall. Switched from phone support to chat support and now can take far more contacts at once.

We have a lot going on. If a customer emails, it takes awhile before he gets an answer we may lose a sale

I don't like that I should have to pay for a seat even though I rarely use the product.

I believe sales increase when customers can get immediate answers to their questions.

LiveChat is a critical tool for customer engagement at my company. Since implementing LiveChat, our volume of incoming customer phone calls has gone down 80%. The majority of our customer engagement now occurs on this platform. Customers love having immediate access to someone when they need it. And LiveChat includes great tools that provide metrics and data to improve our scheduling, track where our web traffic is coming from, and improve the overall customer service we provide.

To be honest, there haven't been many deal breakers yet. I wish there was an option to immediately email the conversation to yourself at the end of the chat (as the internal client) vs. the current method where you need to close the chat, open the archived chats, and then email the conversation to yourself (for any additional follow-up that is required).

It has improved our scheduling, helped us identify where our web traffic is coming from, and provide better (and quicker) customer service.

Ease and usability of managing and accepting chats.

The limitation of how the live chat looks on our website.

Customers and prospects can ask us questions while browsing our website. It makes it easier for us to Solve their problems without them having to email or phone us.

Informative and precise. Best part about the articles is that they are easy to understand and implement. Kudos to all those who are making it happen and well I guess I'll be eternally grateful to you if you could publish articles more on the support end of things as well.

I do not dislike anything! I'm perfectly happy with livechat and their services.

Customer support.

It isn't fast moving and easy to use, no delays!

Takes a few minutes to open and get started. But once it is open, it's great

Easy to connect with clients and associates.

Live Chat is very easy to use. Visitors start a chat rather than to pick up the phone. Our business is a website where consumers can compare complex products with subscriptions. When I am talking to someone at the Live Chat I can search through the website and assist them quickly with their request for help. Thanks through live chat we know the way people think, we understand their needs and we learn to know them better. And also very nice: we can see what the visitor is typing, so we can reply quickly. So people get the feeling that we really understand what they are dealing with and know that they can rely on us for help.

We would be quite happy when voice can be added on Live Chat. At this moment we are using other programs for call options and WhatsApp. As everything can be assembled that would be nice.

Our business is a website and we compare complex products with subscriptions, we don't sell products ourselves. We don't meet our visitors in real live, and we don't have a database with information about the visitors. In fact, we don't have any information about them but what they tell us in the chat and on the phone. We learn to know our visitors better thanks to Live Chat.

Communication power contact be effectively and accurately.

Sometimes it takes a while to answer and complicated.

Problems when buying page has the facility for you to solve them as soon as possible.

Our company has used this application for about a year now. It is really intuitive, simple and requires very little attention. Comparing to other apps on the market, this is the biggest bang for the money, really good value.

It is hard to find negatives, but perhaps a translation module could be helpful. Other than that, the rest is a one positive experience.

Needed to chat with clients and users visiting our corporate webpage. We used it daily, it gives you an immediate location of the person typing. Like this app a lot.

User friendly and strong tool to get new business... I'm using the app as well and this gives you a lot of info.

When booting up my system I get an error message, I have worked with live chat tech people to solve this but no result.

We are expanding our webshop to different countries and this is helping us to get interaction. There is a low barrier for potential customers to reach out to us.

canned response flexibilty, and inter-device operation

not being able to force a vistior to re-engage with a closed chat, to re-start the chat, as a user leaving a page seems to shut it down. People are invariably rude or impolite, and shut down chats while I'm typiing answers, which is ineffective.

we use it to articulate special offers, and it works very well for this

I can see what part of my website that they are on. By using that I can invite to a chat and personalize it to what they may need.

Its not that easy to use on a phone. A lot of customers use phone these days or tablets.

We are pulling in people that are just window shopping. They are curious and then our Livechat agents are very personable and a delight to chat with. This leads to sales.

✔ Simple and few-steps registration ✔ Wide options of customization including eye-catchers ✔ Settings of tickets, pre- and post-chat surveys ✔ Visitors on the web and option to proactively contact them

✗ Little bit confusing dashboard Interface wasn't very intuitive for me but after some hours of exploring it, I got used to it and now I know where to look for certain things. It is a bit confusing that all settings is accessible via icon in top right corner as well as personal settings, notification and status of an agent, and then all chat-related things are in top left bar and it took me some time to get familiar with it. ✗ No files library ✗ Evaluation only good vs. bad ✗ Expensive

Communicating with website's visitors, Live chat testing

The ease of use, it's pretty intuitive to use and I love being able to send/receive files through it.

Sometimes we do miss chats or chat requests and haven't figured out how or why

We have increased our sales by being able to help more clients at a faster rate, answer questions very quickly, guide clients in the right direction without having to take up their time with a phone call.

its simple to use, installation was extremely easy. The fact that i can see what my clients are typing:D

there is nothing much that i can write here. The product is pretty much flawless.

Direct Communications with clients, this has helped us in solving simple live support issues without overwhelming our phones with small issues that are easily solvable through chat. It has helped greatly in generating leads and making sales.