LiveChat Reviews & Product Details

Informative and precise. Best part about the articles is that they are easy to understand and implement. Kudos to all those who are making it happen and well I guess I'll be eternally grateful to you if you could publish articles more on the support end of things as well.

I do not dislike anything! I'm perfectly happy with livechat and their services.

Customer support.

Ease and usability of managing and accepting chats.

The limitation of how the live chat looks on our website.

Customers and prospects can ask us questions while browsing our website. It makes it easier for us to Solve their problems without them having to email or phone us.

It isn't fast moving and easy to use, no delays!

Takes a few minutes to open and get started. But once it is open, it's great

Easy to connect with clients and associates.

Live Chat is very easy to use. Visitors start a chat rather than to pick up the phone. Our business is a website where consumers can compare complex products with subscriptions. When I am talking to someone at the Live Chat I can search through the website and assist them quickly with their request for help. Thanks through live chat we know the way people think, we understand their needs and we learn to know them better. And also very nice: we can see what the visitor is typing, so we can reply quickly. So people get the feeling that we really understand what they are dealing with and know that they can rely on us for help.

We would be quite happy when voice can be added on Live Chat. At this moment we are using other programs for call options and WhatsApp. As everything can be assembled that would be nice.

Our business is a website and we compare complex products with subscriptions, we don't sell products ourselves. We don't meet our visitors in real live, and we don't have a database with information about the visitors. In fact, we don't have any information about them but what they tell us in the chat and on the phone. We learn to know our visitors better thanks to Live Chat.

Communication power contact be effectively and accurately.

Sometimes it takes a while to answer and complicated.

Problems when buying page has the facility for you to solve them as soon as possible.

User friendly and strong tool to get new business... I'm using the app as well and this gives you a lot of info.

When booting up my system I get an error message, I have worked with live chat tech people to solve this but no result.

We are expanding our webshop to different countries and this is helping us to get interaction. There is a low barrier for potential customers to reach out to us.

Our company has used this application for about a year now. It is really intuitive, simple and requires very little attention. Comparing to other apps on the market, this is the biggest bang for the money, really good value.

It is hard to find negatives, but perhaps a translation module could be helpful. Other than that, the rest is a one positive experience.

Needed to chat with clients and users visiting our corporate webpage. We used it daily, it gives you an immediate location of the person typing. Like this app a lot.

canned response flexibilty, and inter-device operation

not being able to force a vistior to re-engage with a closed chat, to re-start the chat, as a user leaving a page seems to shut it down. People are invariably rude or impolite, and shut down chats while I'm typiing answers, which is ineffective.

we use it to articulate special offers, and it works very well for this

I can see what part of my website that they are on. By using that I can invite to a chat and personalize it to what they may need.

Its not that easy to use on a phone. A lot of customers use phone these days or tablets.

We are pulling in people that are just window shopping. They are curious and then our Livechat agents are very personable and a delight to chat with. This leads to sales.

✔ Simple and few-steps registration ✔ Wide options of customization including eye-catchers ✔ Settings of tickets, pre- and post-chat surveys ✔ Visitors on the web and option to proactively contact them

✗ Little bit confusing dashboard Interface wasn't very intuitive for me but after some hours of exploring it, I got used to it and now I know where to look for certain things. It is a bit confusing that all settings is accessible via icon in top right corner as well as personal settings, notification and status of an agent, and then all chat-related things are in top left bar and it took me some time to get familiar with it. ✗ No files library ✗ Evaluation only good vs. bad ✗ Expensive

Communicating with website's visitors, Live chat testing

The ease of use, it's pretty intuitive to use and I love being able to send/receive files through it.

Sometimes we do miss chats or chat requests and haven't figured out how or why

We have increased our sales by being able to help more clients at a faster rate, answer questions very quickly, guide clients in the right direction without having to take up their time with a phone call.

its simple to use, installation was extremely easy. The fact that i can see what my clients are typing:D

there is nothing much that i can write here. The product is pretty much flawless.

Direct Communications with clients, this has helped us in solving simple live support issues without overwhelming our phones with small issues that are easily solvable through chat. It has helped greatly in generating leads and making sales.

Configuration options -- we were able to completely customise the colours / style of the popup to suit our product. Ease of inclusion in our website -- very simple to get up and running.

Nothing, really. It does a great job during the day and also after hours by keeping messages. I seem to recall some minor issues with JavaScript in an update but I'm fairly sure that was rectified quickly.

We are a software company so utilising the most modern methods of communication are essential -- we moved from telephone / email only to also include live chat and it has paid dividends.

The predictive text, the real time communication and engagement it allows with my customers and community.

Sometimes there are log in problems which stop my team from being able to log in for hours at a time. This makes the tool frustrating to use at times.

Customer communication, real time chat archiving and logging, team communication, and zendesk ticket migration and syncing.

I like being able to connect with parents and students while they are investigating our web site. Being able to answer their questions right when they have the question is phenomenal. The ability to add a new contact to our CRM is exactly why we decided to connect with use Live Chat. Now instead of wondering how many "stealth applicants" we may have this year we are working on excluding this idea of a "stealth applicant" by connecting students and parents with us as early in the college planning process as we can.

N/A - there is nothing that I dislike about this product

N/A - listed above

The accessibility and variety are two things I enjoy the most. It can be accessed anywhere with internet. It can also be logged on by multiple users simultaneously. By variety, I mean there are many customization options available in the software. I have yet to explore a lot of them, but I know they're there just by my few navigational trips around the software to explore.

I don't particularly dislike anything. I think the minor things that I could say that I dislike, I actually couldn't. Because if I really wanted to I could customize the software to change those small features. I just haven't yet as nothing is that big of a deal.

We use the software as a way for our customers to chat in with customer service reps in order to ask questions, pay bills, place orders, etc.

Very clean, easy to read interface. Simple to use. Easy to manage multiple chats.

It's a bit clunky and large. Not very customizable.

Helping customers with issues. Easy access for customers all over the world.

The features are user friendly and self explanatory. Though sometimes there can be a language barrier.

Nothing to dislike. In the year I have used the program, it's been ok so far. The experience was not bad. To some extent, it was just an issue because I had to utilize all the available features. The elements within the software are ideal and work with small or large organizations.

Faster response, improved customer support satisfaction

Live chat provides a rapid and personalized communication with your clients which helps you grab your clients attention and get business from them. Live chat has very customer focused approach and it provides the right tools to help your business.

It is relatively expensive than its competitors. Sometimes there is a lag in receiving chat messages which can cause unnecessary problems. Support takes time to respond and resolve the problem which we notify.

Live chat helps us connecting with our customers in very efficient way. We optimize our work by creating several agent accounts and dividing employees into groups with a more focused approach.

I like it's ability to save and categorize transcripts. Also I like how it pops up when new chat's come in. Also I like how it allows customer care specialists to tag chat's. It's really simple to use with good interface.

Cannot change appearance of chats. Also sometimes it's hard to set outo replies.

I like how it provides real time data. Also it responds to queries and complaints.