LiveChat Reviews & Product Details

LiveChat allows you to share links, images, and videos. It can be integrated on your website easily You can choose your own template which matches your website theme as well. You can add your logo or even the photo of your agent if you wish which appears to be extemely professional. You can set a time after which the chatbox goes offline. So, there are a lot features that you can benefit from. On the top of everything, it does analysis for you basis demography and pages visited.

There is nothing that I don't like about LiveChat.

The best thing is that it provides ticket support for your chats. A ticket will be generated and you can track it anytime.

The possibility to see what person is typing, prior to sending. Omnichannel support for 2 languages. Realtime support in their livechat)

It was hard to setup at first, some things are not intuitive. (Like groups for different languages)

This livechat allows us to help people with psychological problems online, doing free consulting and offering help for people in real time.

Best app for chatting. This app was used by our organisation. This is a user friendly software to communicate with probable customer. This app helped us contact customer.

The app is laggs a lot. Sometimes there are lot of glitches which takes alot of time to update.

Communication gap as this one of the best app to handle thousands of customer all at once. The livechat app has helped to handle all the customer during our work from home period through chat.

Livechat has truly excelled in integrating with third-party software tools, making it an exceptional chat-based customer engagement software. For instance, our current integrations with Whatsapp Business and Mailchimp are notable examples. With our Mailchimp integration, users of our applications can easily add their email to our email marketing list while chatting with our customer service agents, helping us continuously grow our email marketing reach. Additionally, our integration with Whatsapp Business allows our customer service agents to initiate conversations and interact with users, customers, and sales prospects on their respective Whatsapp accounts, all within the Livechat interface, making it a seamless and convenient communication channel for effective customer engagement. Overall, Livechat's integration capabilities with third-party software tools have greatly enhanced our customer communication and marketing efforts. So, I can confidently say that this is the area where Livechat has most impressed me.

Among the various software tools I've used, Whatsapp is one of the few that has left a lasting impression on me. In fact, Livechat goes above and beyond in providing my team with everything we need for chat-based customer service engagement and more. It has truly exceeded our expectations and impressed us in every aspect

Livechat empowers us to seamlessly interact with our customers across various communication channels. The ability to engage with customers across multiple messaging and social media platforms directly from the Livechat application interface has significantly accelerated the resolution of any issues they encounter while using our services. This streamlined approach has greatly improved the speed and efficiency of our customer support process.

Automation and asynchronous communication. easy to use for small business owners

Learning curve is kind of tricky, but at least the support is good, and they help you.

I no longer have to pay someone to answer the chats. I can work and the chat answers for me. I can turn it off and have customers leave an email address too.

I like that livechat integrates with the most popular mainstream messaging apps. This enables our customers to interact with our support team via their favorite messaging app. We are even able to move conversations with our customers beyond chat messaging via their app, into video calls or screensharing sessions.

As far as I am concerned, Livechat happens to be one of those few software solutions , with which my team is currently unable to exhausts its use-case scenarios. I have no complaint about this software , based on my experience.

A major benefit of Livechat is its integration with our Customer relationship management system (CRM) . Specifically, at my company, we have utilized this integration to create personalized chat triggers and interactions with our sales prospects by leveraging the data we have saved about them on our CRM. This level of integration has been a game-changer for our sales team and has greatly improved our ability to provide customized and effective support to our customers.

I hold Livechat's ticketing system in high regard. This system allows me to work with multiple colleagues on a customer support query, while keeping all collaboration and communication efforts within the Livechat platform. With the ability to assign tags to tickets, I can easily identify them later and group resolved tickets together , making it easier to track trends and identify common customer service problems.

Livechat is one of the few software products that I use that has consistently exceeded my expectations. Over the years, this helpdesk software has only improved, giving me no reason to be dissatisfied.

Livechat bridges the gap between us and our customers , enabling them to reach our support team on their favorite social media channel or platform. With the aforementioned , we are always a click away from our customers and sales prospects.

Livechat has some of the best integration capabilities of any software I have used. With Livechat integrations , we have successfully introduced newer experiences into our overall Livechat use . For example , we have recently relied on Livechats integrations with Twilio and Calendly , to send messages to the mobile phones of customers and schedule them for appointments with a sales representative respectively. All of the aforementioned is done from within Livechats interface.

Livechat is an integral part of our engagement strategy with our customers. It is a perfect platform for me.

We simply have always used Livechat to communicate with our customers. Livechat has enabled us take real-time engagement with our customers , away from our website and mobile application , into their Twitter dm, Facebook messenger inbox , mobile phone SMS inbox etc

Livechat vast integration with critical social media platforms where my company has a presence, has made it possible for customers to reach out directly to our customer service team , without first needing to use our website or even our mobile application. This obviously has led to higher customer engagement with our customer service team and quicker resolution of customer complaints.

Livechat is everything that I would want from an helpdesk solution and this is because it does more than the job of an helpdesk software solution for my team.

I will think the need for a seamless helpdesk experience for our customers , drove our switch to Livechat. Livechat has improved resolution time for customer queries.

The interface, great performance, and extra details about the visitor, such as their location, what they are typing, and how they are navigating our website, are all things I appreciate.

There are no drawbacks to this; it serves our purposes perfectly.

There are numerous integrations available: almost any CRM can be integrated, and it can also be integrated with Office 365, making it available across tools. This is one of their best features.