LiveChat Reviews & Product Details

It shows what the chatter is typing before they send. This can be very useful

The queues for chat arent perfect if you dont see a high volume of chats coming in.

Making it easier for leads to interact with us. We have closed multiple large deals from leads originating in LiveChat

Live chat gives us the opportunity to have a conversation with Ann agent when we are not able to call.

Sometimes how long it treasures an agent to join the room

Better feedback and more visits to the site

It’s very user friendly. Very simple design within the chat box. Makes a "pop" sound when someone has answered you.

I do experience some lag sometimes, but not very often. I feel like there could be more personalization added such as being able to change the colors, etc.

Chatting with customers and resolving their issues are basically the benefits and how we are using LiveChat to solve problems. It's much easier than trying to speak with someone over the phone if they are somewhere noisy or just unable to talk. Runs a lot smoother.

Many helpful features, good price, mobile platforms

I need more languages be supported because i have some customers from many countries

I want to support my customers thoroughly

I love that I can chat with customers in real time

Sometimes I don’t get the alerts that someone wants to chat

Typically customers have to call in, so it’s helpful to be able to chat online if that’s easier for people

I like that the program provides a hands-on platform for communication from two parties.

It can appear to be fraudlent in some cases because it is not a common program (not very well known)

Better interaction between two parties in a through manner.

With Live Chat, it is like you are right there with your clients and so much more personal than email.

I wish that instead of having to print a hard copy of the chat, you could automatically receive one to your email once chat ends.

Questions and answers are realtime. No email lagtime.

Ease of use, particularly it's integration with Magento.

Customer support wasn't as fast as desirable

Integrating live chat with Magento, wich is our company's ecommece platform.

I love the user friendly capabilities of this chat service.

Sometimes it can be slow to upload the message or send a response.

Accuracy and ability to notate conversation with clients.

I dont need to stress myself when i spot livechat in the site am browsing because you get intouch with the admin instantly and all your problems are solved

To be hold for long waiting for a reply is quite hectic

When whant to clarify the product i want to purchase online i get clarification online than going for calls which is hectic to talk to the person concerned

the ease of use of the product. message just pops up, and i am ready to answer.

Sometimes the program logs me out automatically.

We are able to provide out customers with real time answers of their questions. without this program, our customers would have to send emails and wait for answers.

This service is simple and inexpensive and easy to train.

Since this service is so simplified, it has many limitations.

We can now be available 24/7 to our customers via the internet thank to LiveChat

I like that they themselves have a live chat and the Salesforce integration

The tickets sometimes don't go into the archives. They won't go into Salesforce that way.

Communicating with our customers and providing quick support

Ease of use for customer service agent. The service's ease allows you to focus directly on the customer and not really with you as the agent fussing on your end.

Sometimes there would be a lag in time, causing minor communication issues with a live customer interaction.

Offering customers another avenue for communicating their issues, commendations, questions, etc.

I like that when I have it issues or computer issues I can just log into live chat and have someone help me with my computer when I have trouble

I dislike that sometimes when you using live chat it cuts off or you need to actually have somebody come down from it and help you with the computer instead of doing it over the chat

Problems resolved with live chat is login issues if you need to password reset or you forget your password live chat it can reset the password for you so that you can get ready to do your work without having to wait for someone to come and fix the computer for you

I like that LiveChat is simple to use and does not confuse customers with unneeded features. The option for customers to send themselves chat transcripts after their conversation with a CS agent is particularly helpful!

Customers sometimes had trouble uploading files (such as images of damaged products) in LiveChat - it could be made more obvious how to upload files.

Livechat was one of the 3 main interaction options our customers use to reach out about questions, concerns, problems, or account issues. It is super quick and easy for them, particularly in a company who's main customer base is the tech-saavy under-30 cohort. Our young customers who live on their smartphones LOVE this option!

Livechat is functional, it allows me to communicate with customers, I really like being able to see what they're typing as they're typing it, that's pretty awesome!

Livechat doesn't allow me to track chat volume conveniently, I'd love the ability to pull up more dynamic and in-depth reports on chat volume across multiple queues, contrast agents handling the volume, compare two time frames, etc

LIvechat allows my company to effectively serve a chat population, which is fantastic! Offering service over chat as well as phones really helps our company to provide world-class support.

I do love the ability to "speak" directly with our clients. To provide the next level of customer support needed to assist them with resolutions. I like being able to send screen shots and content immediately.

At times it has not been reliable with regard to our own accessibility.

As mentioned, having instant accessibility to options for resolution for our clients.

Very simple and easy for new agent to do thier jobs

no automatically assigned for tickets to agents

Supply

I like the ability to see what the user is typing so that I'm able to respond promptly.

There's been a handful of times where the connection has gone done.

We provide live software support and having the chat available 24/7 has been a great success for our business.