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LiveChat
4.5
(747)
1 deal available  | Redeemed by 27 software buyers
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LiveChat Reviews & Product Details

LiveChat Overview
What is LiveChat?

LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satisfaction and boost online sales results. 

Company LiveChat Software S.A.
Year founded 2002
Company size 201-500 employees
Headquarters Wroclaw, Lower Silesian District, Poland
Social Media
LiveChat Categories on Findstack
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Crevio
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LiveChat Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
LiveChat Pricing

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LiveChat Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
LiveChat Media
LiveChat video thumbnail
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LiveChat Screenshots
LiveChat screenshot 1
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LiveChat screenshot 6
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: August 25, 2025
LiveChat Logo
747 LiveChat Reviews
4.5 out of 5
Mid Market (51-1000 emp.)
Mar 16, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"One of the best app to communicate with clients"
What do you like best about LiveChat?

there are several things which I found more interesting and useful like it has the mobile versions which I found more useful when I am not connected via my laptop. Custom tagging helps to sort the chats in your own way.

What do you dislike about LiveChat?

I am using it over a year but didn't come across any issue yet

What problems is LiveChat solving and how is that benefiting you?

As a support agent, I need to communicate with our clients to resolve the queries and LiveChat is helping to get communicate with our clients in a more professional and efficient way.

Enterprise (> 1000 emp.)
Dec 14, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very good for chatting with Different customers at a single time"
What do you like best about LiveChat?

Its very helpful to track high number of customers coming from high session. We can chat with different customers from different countries in a single platform which helps to keep the track of agents and their numbers.

What do you dislike about LiveChat?

When high number of customers visits it shows them the ticket not the chat option which hamper the lead generation part as those customers will not able to get their quries solved.

What problems is LiveChat solving and how is that benefiting you?

Lead generation becomes very easy with this platform as we can easily chat with them .Agents numbers can be tracked very easily which helps us to judge how a agent is performing.

Small Business (50 or fewer emp.)
Nov 24, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Livechat Review"
What do you like best about LiveChat?

LiveChat is great because it integrates seamlessly with WordPress websites in just a few clicks. It is intuitive and easy to use, as well as a great tool to have on your website.

What do you dislike about LiveChat?

The only "con" side of LiveChat is the pricing. This tool is usually more expensive than other live chat features from different companies and other chat bots as well, but when it comes to functionality, it beats them all.

What problems is LiveChat solving and how is that benefiting you?

We are helping clients do better business online and be more reachable to their customers. Often we try to contact services provides but need to deal with the frustration of not being able to. LiveChat solves that problem.

Small Business (50 or fewer emp.)
Nov 23, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"very nice tool"
What do you like best about LiveChat?

easy to use, for me and my visitors, top!

What do you dislike about LiveChat?

i'd like to customize more the design maybe

What problems is LiveChat solving and how is that benefiting you?

i can connect with my visitors without make them wait for an answer via email

Small Business (50 or fewer emp.)
Aug 16, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great service for businesses"
What do you like best about LiveChat?

Very helpful feature to add to a website, especially for a business that is patient-based or client--based.

What do you dislike about LiveChat?

I wouldn't say there is anything I dislike about Live Chat.

What problems is LiveChat solving and how is that benefiting you?

Having questions outside of regular business hours that can be answered through this, rather than hire round the clock customer service.

Enterprise (> 1000 emp.)
Jun 21, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Good product"
What do you like best about LiveChat?

It provides fast and friendly support for clients

What do you dislike about LiveChat?

Sometimes there are intermittent issues with the product

What problems is LiveChat solving and how is that benefiting you?

We are providing quick and easy customer support with a user-friendly support channel.

Small Business (50 or fewer emp.)
Dec 17, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Using for virtual legislation for a non profit organization."
What do you like best about LiveChat?

Easy to navigate and use this chat feature.

What do you dislike about LiveChat?

Nothing so far. The chat meets my standards.

What problems is LiveChat solving and how is that benefiting you?

Communucation/support for 600+ members during a virtual legislative session over zoom.

Small Business (50 or fewer emp.)
Oct 06, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best Live Chat Application Available"
What do you like best about LiveChat?

I love everything about livechat.com. The interface, the app and support.

What do you dislike about LiveChat?

It's too expensive for small businesses and a constant barrier to entry especially if you live in a country that has a weak currency against the $. They should allow more users per account. Paying for every user is just not affordable for countries that don't' fall in the USA, Canada, Europe and the UK.

What problems is LiveChat solving and how is that benefiting you?

It's great to be able to get my clients to communicate with their customers live on their websites. There is a lot of good to be said to have an actual person to talk to instead of an email or form that might fall through the cracks. Clients are making bookings, selling products and getting leads plus a database for retargeting.

Small Business (50 or fewer emp.)
Jul 30, 2020
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"LiveChat Review"
What do you like best about LiveChat?

The ability to quickly and easily communicate online with customer service representatives.

What do you dislike about LiveChat?

Love everything about LiveChat! Beats having to call and chat with a customer service rep!

What problems is LiveChat solving and how is that benefiting you?

The ability to chat online as opposed to calling and talking to an agent on the phone.

Small Business (50 or fewer emp.)
Nov 20, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Beautiful live chat app"
What do you like best about LiveChat?

Chat iO is super easy to implement and has a really beautiful interface. The real-time monitoring is really helpful with shopify and the canned responses make it easy to deal with large influx of visitors. Having canned responses made it really easy for our available agents to help more customers and save us from responding later with an email. Having chat history was really helpful with training new team members and creating handbooks for clients.

What do you dislike about LiveChat?

A little expensive if you have a smaller team but not unaffordable. A lot of the features aren't available in the basic package. It would be nice if some of the reports were available.

What problems is LiveChat solving and how is that benefiting you?

Interacting with customers immediately rather than them having to search for a way to contact us. Especially for Shopify customers, easily remedying shipping concerns has saved us from abandon carts. These chats also helped us improve our websites and user experiences. Interacting with customers helped us retain to their business as well.

Mid Market (51-1000 emp.)
Nov 03, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very good"
What do you like best about LiveChat?

It's best app for chating it's very good

What do you dislike about LiveChat?

No thing is bad every thing is very good

What problems is LiveChat solving and how is that benefiting you?

No problems

Enterprise (> 1000 emp.)
Nov 01, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Livechat is one of the best application to be nearer to the loved ones."
What do you like best about LiveChat?

Sound, clarity and using methods are imcredible

What do you dislike about LiveChat?

I have nothing to dislike about it. Everything is ok

What problems is LiveChat solving and how is that benefiting you?

I am saving lots of money that I needed to recharge my telecom sim in order to call.

Small Business (50 or fewer emp.)
Oct 23, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to use and affordable"
What do you like best about LiveChat?

chat.io is basic and easy to use for both clients and customers. It's a complete solution recommended for any startup organization. Chat.io is also affordable.

What do you dislike about LiveChat?

I'm that of a tech person but I from usage, I have not been able to pinpoint and downside to using chat.io

What problems is LiveChat solving and how is that benefiting you?

customer communication

Mid Market (51-1000 emp.)
Oct 22, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"It is a great method of communication for a website"
What do you like best about LiveChat?

I like that it has ever chat right there that was had and it keeps the history

What do you dislike about LiveChat?

I do not like that the agents have to review every conversation every time they are closing the window.

What problems is LiveChat solving and how is that benefiting you?

being able to have multiple different people log into the chat for the website and having the chats go to the correct departments rather then one person that pushes the conversations.

Small Business (50 or fewer emp.)
Oct 14, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Live chat"
What do you like best about LiveChat?

Live chat is an amazing product. It helps to customers to contact the companies with questions and inquiries and get their doubts old I use this product in a university to talk to potential students their concerns and provide them help needed in that application. Mostly to my customers are international students who had questions about universities application and their exam scores a d this product really helped Solving all the concerns. I like how multiple agents can chat with multiple customers and solve their problems.

What do you dislike about LiveChat?

I don’t like how if you forget logging out of the app people still can post questions and you get keep getting notifications. And sometimes customer wait for hours hoping for some response and this gives a really bad reputation about the companies because they don’t have any agent controlling the app.

What problems is LiveChat solving and how is that benefiting you?

Where is a sewing time zone difference between customers and the company providing service. And lotta people cancel all the questions over the live chat rather than calling the customer service.

Enterprise (> 1000 emp.)
Aug 30, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy setup, great support, and very good options. Best customer chat service! "
What do you like best about LiveChat?

First, the installation of LiveChat on our site was very simple. Because we use Wordpress for our customer support website, it was as simple as downloading the LiveChat plugin and signing in with our account information. Also, LiveChat customer support is very good. For the questions that we have had, they are very helpful and responsive and we were able to solve our questions quickly. The app interface is also very easy to use, with clearly labeled options and a sample or test view of the chat as you make changes so that you can see what customers will see. Also, you can see in realtime what a customer is typing, so it is easy to prepare an answer and give quicker responses. Overall, our experience with LiveChat has been excellent.

What do you dislike about LiveChat?

I cannot think of much to dislike about LiveChat. The internal ticketing system is a bit lacking, so we send our finished conversations into Jira.

What problems is LiveChat solving and how is that benefiting you?

We are also trying to find better and faster ways to provide customer support. Because most of our support is related to computers and technology, the chat feature is great because we can send screenshots or links back and forth. Also with LiveChat, you get information about the user such as their location, their operating system, and their browser. This can make troubleshooting fast.

Enterprise (> 1000 emp.)
Jul 09, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Live chat is one of the best softwares I have used for customer support."
What do you like best about LiveChat?

I like that the user interface is very computer literate friendly. The menu items and options are easily and readily accessible.

What do you dislike about LiveChat?

Sometimes the program lags a little bit but that could be because of my operating system. Other than that no real complaint.

What problems is LiveChat solving and how is that benefiting you?

I am able to trouble shoot issues a lot quicker by being able to send detailed instructions even to people in languages I don’t speak.

Enterprise (> 1000 emp.)
May 25, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Wonderful product for live support"
What do you like best about LiveChat?

Easy to navigate and simple to use. Great product for online customer service software with live support, help desk software, and web analytics capabilities

What do you dislike about LiveChat?

I honestly don’t dislike nothing about the product

What problems is LiveChat solving and how is that benefiting you?

The company used it as a single point of contact to manage from one software all customer service and online sales activities that normally are provided using different channels (chat, email and social media) and multiple tools.

Small Business (50 or fewer emp.)
May 20, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"The best customer service live chat service."
What do you like best about LiveChat?

Connect instantly with knowledgeable agents. We are able to assist customers with many different needs without having to come into an office.

What do you dislike about LiveChat?

Not having an answer and having to forward the customer or return a call.

What problems is LiveChat solving and how is that benefiting you?

Helping customers decide which product they will be purchasing. And help set up any service they may need.

Mid Market (51-1000 emp.)
May 15, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"chatting is fun"
What do you like best about LiveChat?

Live chat is easy to use and is a fast service. Questions are answered quickly and in a timely manner.

What do you dislike about LiveChat?

Sometimes my questions are not sent to the right category. If it is not a live chat then and just help desk then I have to do a little more research, which is'nt always a bad thing.

What problems is LiveChat solving and how is that benefiting you?

It gives me more time to focus on other things because my questions are answered more fast.

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