LiveChat Reviews & Product Details

I like how convenient Livechat is. I can always get my questions answered as soon as possible. This is great for times when I am in a rush and need to figure something out right away and don't feel like picking up the phone and speaking to a robot

Sometimes there is a short delay but nothing too long.

Talking to our operations team and management

Ease of interface and user interaction seems helpful

Not nearly as effective as native apps to devices

Hard to say...poorly integrated

Our company tried this and found it not useful. Not user friendly at all.

All the features are not very user friendly.

None

I like to place around with the triggers and this is good in their system.

They offer many features, like tracking sales post chat and Google event but none of them can be configured easily, The tech team takes ever to attempt to solve. They lack innovation in rule engine

Answer incoming chats, tickets

Streamlined, However developers are no longer keeping the clients best interest in mind.

No ticket delete function, Ineffective spam system (sent all work orders to spam cost us thousands)

Great customer support when it used to work

there are several things which I found more interesting and useful like it has the mobile versions which I found more useful when I am not connected via my laptop. Custom tagging helps to sort the chats in your own way.

I am using it over a year but didn't come across any issue yet

As a support agent, I need to communicate with our clients to resolve the queries and LiveChat is helping to get communicate with our clients in a more professional and efficient way.

Its very helpful to track high number of customers coming from high session. We can chat with different customers from different countries in a single platform which helps to keep the track of agents and their numbers.

When high number of customers visits it shows them the ticket not the chat option which hamper the lead generation part as those customers will not able to get their quries solved.

Lead generation becomes very easy with this platform as we can easily chat with them .Agents numbers can be tracked very easily which helps us to judge how a agent is performing.

LiveChat is great because it integrates seamlessly with WordPress websites in just a few clicks. It is intuitive and easy to use, as well as a great tool to have on your website.

The only "con" side of LiveChat is the pricing. This tool is usually more expensive than other live chat features from different companies and other chat bots as well, but when it comes to functionality, it beats them all.

We are helping clients do better business online and be more reachable to their customers. Often we try to contact services provides but need to deal with the frustration of not being able to. LiveChat solves that problem.

easy to use, for me and my visitors, top!

i'd like to customize more the design maybe

i can connect with my visitors without make them wait for an answer via email

Very helpful feature to add to a website, especially for a business that is patient-based or client--based.

I wouldn't say there is anything I dislike about Live Chat.

Having questions outside of regular business hours that can be answered through this, rather than hire round the clock customer service.

It provides fast and friendly support for clients

Sometimes there are intermittent issues with the product

We are providing quick and easy customer support with a user-friendly support channel.

Easy to navigate and use this chat feature.

Nothing so far. The chat meets my standards.

Communucation/support for 600+ members during a virtual legislative session over zoom.

I love everything about livechat.com. The interface, the app and support.

It's too expensive for small businesses and a constant barrier to entry especially if you live in a country that has a weak currency against the $. They should allow more users per account. Paying for every user is just not affordable for countries that don't' fall in the USA, Canada, Europe and the UK.

It's great to be able to get my clients to communicate with their customers live on their websites. There is a lot of good to be said to have an actual person to talk to instead of an email or form that might fall through the cracks. Clients are making bookings, selling products and getting leads plus a database for retargeting.

The ability to quickly and easily communicate online with customer service representatives.

Love everything about LiveChat! Beats having to call and chat with a customer service rep!

The ability to chat online as opposed to calling and talking to an agent on the phone.

Chat iO is super easy to implement and has a really beautiful interface. The real-time monitoring is really helpful with shopify and the canned responses make it easy to deal with large influx of visitors. Having canned responses made it really easy for our available agents to help more customers and save us from responding later with an email. Having chat history was really helpful with training new team members and creating handbooks for clients.

A little expensive if you have a smaller team but not unaffordable. A lot of the features aren't available in the basic package. It would be nice if some of the reports were available.

Interacting with customers immediately rather than them having to search for a way to contact us. Especially for Shopify customers, easily remedying shipping concerns has saved us from abandon carts. These chats also helped us improve our websites and user experiences. Interacting with customers helped us retain to their business as well.