WP Engine Reviews & Product Details

I think it's very easy to use and simple to setup for most WordPress sites. It's also affordable and has good support.

It's not the best or most heavyweight hosting platform for larger sites, so sites with a lot of traffic may want to consider upgrading to a new host.

The only real problem is bandwidth with larger sites. For a smaller site it's an excellent tool. If you're getting under 100,000 page views a month you shouldn't have any problems with WP Engine.

Support & Environment Options (Staging, Development, Prodiuction)

WP Engine appears to have some internal caching that doesn't always clear easily and causing a delay in being able to see updates to the site's live.

Management of some customer websites, with an easy dashboard, that makes it easy to switch between clients and their websites.

I like that we can try out different versions of our websites and share them via URL before publishing them to our consumers

Nothing that I can think of! Some things are hard to format but it may just be my user error

Currently, we are working on implementing an ecommerce platform on our WP website

Customizability in features and offerings.

- All views expressed in this review is my own and not represented of the company -- Well, where to start. We've taken over a WPEngine plan that was in the responsibility of our DevOps team and in our initial contract, we were overcharged in our plan based on our actual consumption by 300% and had a poorly-designed hosting architecture, which WPEngine failed to tell us about due to it being "competitive." We've been having issues that cause outages on our production sites, and this is due to WPEngine's implementation of different WordPress tools and functions such as updates - something essential for moving to a WP MSP. To top it all off, our account manager doesn't know how to help us and is recommending that we go to advanced support plan (more money) to fix architectural issues of there implementation of Wordpress hosting for us - not ideal. It just doesn't seem like the account manager cares that they might potentially lose our business and it really is a bad experience all around. I came from a WordPress hosting company and SaaS agency so this review might be biased, but boy oh boy this is horrible.

Hosting, that's about it. Managed services are poorly architected.

Not much at all unfortunately - they charge like a wounded bull for what?

Terrible customer service. Broken promises to refund me the $100 credit after I left for Kinsta. "Divya" specifically promised it over the phone and then denied she promised it.

Not much at all really. I guess thats why I'm writing this review.

WP-Engine support responds quickly and I like that there are automatic backups nightly.

Their web servers are unreliable. We use StatusCake to monitor uptime and our site goes down periodically. The worst-case was on April 21st when our website went offline and support was able to get it working again for a short time, but it went offline again. If your public website is an important aspect of your business, this may not be the hosting company for you.

We were looking for a reliable and cost-effective solution. At this point, we are seeing more problems than benefits.

I originally liked the idea of shared hosting designed for wordpress, and was comparing WPEngine with MediaTemple vs self-hosting for a simple WP website with not that much traffic. Decided to go with WPengine considering all the praise. Now regretting it.

The offering is horrible. I started having issues on day 1 (just while signing up) with their authentication provider (auth0), and I couldn't sign up. When I finally was able to sign up, we started building our website from scratch (no migration). After about a month, whilst we are ready to move to production, the "Copy Environment" doesn't work, meaning we can't go from prod to staging or staging to prod. * THE DOWNTIME Today (Aug 26th 2020), we've been having 502 gateway error problems. When I called their customer support, their response is (verbatim) “it looks like the server restarted itself a while ago, and the load is a little too high right now”, “you have a noisy neighbor and they are taking care of this right now”. It looks like I bought a $2 shared host from lowendtalk.

Trying to get away from self-hosting

I thought that WP Engines would be an ideal hosting company. But this is yet to be determined.

I was chatting with a support person from WP Engines to get some help to reset my PW to a staging site. Being a newbie to WP Engine, I was not successful at resetting this. When I asked the WP Engines support guy to walk me through it, he said he would not and said to read the instructions he sent, which I already did. Obviously, I'm doing something wrong. How hard would it be to simply stay on line (via zen desk chat) with me while I tried to do it? They would not. So I'm totally stuck here.

nothing yet

The only thing they have going for them is they offer somewhat performant servers if you're willing to pay for an enterprise type account. Their one click staging and backup is pretty useful.

everything! Their support staff are terribly unhelpful. In the past years every time that I have had to log in to talk to their support for some reason they are about as helpful as a spoon with no handle. They constantly tell me that simple things like running a wp-cli command are outside of their scope. The restrictions they place on their customers is beyond painful. They don't let you do anything. You can only deploy with SFTP and git, which is a joke. On top of all that, it is difficult to test your code in staging because they actually have a different configuration in staging than in production.

none. The only thing WP Engine has helped me profit from is migrating their existing customers onto better platforms.

The support is ideal for a hosting company but having 3 enviornments fresh out the box is awesome.

We wish it had Cpanel for file mgmt. Its the only reason we dont use it on 100% of all of our client projects. We would use it 100% of the time if it did have that option.

The accelartion of 0 to 60. The start of a project is super fun because we can get it going asap with WPE. No BS just hit the ground running. Love that!!

1) The account dashboard is super easy to use (tasks like backing up, restoring, copying to Staging, etc) 2) You can reach Customer Support by phone 3) CSRs actually have technical skills (or can get you in touch with tech support) 4) Integration with Local development is seamless

It is pricier than budget, web-hosting options

WP Engine provides us an easy, secure, reliable web hosting option for us to provide our WP clients.

Seamless. intuitive, rewarding, and the learning curve took me 10 minutes.

It took me too long to find them. Should have had them years ago.

Redundancy, updates. It's just a no brainer. Support is excellent.

The 24 hour support is essential. Support is the number one reason I chose WP Engine.

Any time the inteface changes, it's difficult to find tools. The tools are not always in a logical place.

Having all the websites I create on one platform is super helpful. The interface allows me to transfer sites from my development space into client spaces.

WP Engine provides very helpful support for a number of issues.

n/a I like most everything about WP Engine.

WP Engine has helped me with formatting issues with articles, CDN issues

I like that WPEngine backs up everyting for you every day, that you can back it up manually at any time, the fact that you can restore and feel safe about having it restored to any point. The support is amazing as well, as good as the Apple Support. The research as well. I participated in two research video calls and I was more than happy to give my input and experience.

There is not much to dislike about it. The design is good but it is not as responsive as you might think. The confusion between Flywheel and WpEngine. I know they merged, but that is still going on.

It solves everything. Hosting, backing up, restoring. It's all handled by WpEngine so you don't have to worry about it. Buying from random host and trying to mix the hosts would be a nightmare, but WpEngine makes it easy.

Their team is incredibly responsive and always goes above and beyond to meet our needs. We have been delighted with our experience and highly recommend WP Engine to any business looking for a reliable and supportive web hosting partner. Ease of use and excellent service, and great migration tools.

They need to offer email services. It's an expensive hosting, and you need to pay for additional email service with another email vendor.

The Managed Hosting service it's super convenient as they are very knowledgeable. They are always able to solve any issues with your site. They have monitoring tools that alert you if a plugin has a vulnerability to upgrade it or even remove it.

Automatic updates and backups, Content delivery networks, Security Features, 24/7 customer support and technical support and migration

Nothing. Really. I have yet to find something I haven't liked. Kudos!

Backups for websites. Also keeping websites secure. All very important for my business.

One of my favorite things is the ability to clone staging and dev environments to test new ideas.

The thing I dislike most is that I can't access the file manager unless I use Sftp client. I'm sure it's for a reason but it just adds another step in my workflow that I don't use naturally

In my past hosting we would have crashing issues on big launch days with lots of traffic. I don't have that experience anymore

They have one of the cleanest UIs, are loaded with many features, and the best thing about them is their customer support.

Nothing much to dislike in WP Engine. They take customer feedback seriously and frequently update their product to eliminate loose ends.

We are a company hosting multiple websites (all on WordPress), and WP Engine provides a single portal to create, manage and access all our sites. Not just that, they provide additional staging and development environments for each site that can be used to test new features/content on the site before they are made live. WP Engine also provides various other capabilities like seamless switching of PHP environments, domain mapping, CDN, SSL, caching, etc. It's a one-stop solution for all your managed WordPress hosting needs.

Fast servers and easy to manage backend. The backups are automatic and straightforward, plus extremely easy to create a staging environment to test changes before they go live.

It's expensive, but you get what you pay for. Having hosted my own WordPress instances on my own before, I would much rather have everything managed like this than have to deal with the Apache server UI.

The amount of time we save from not having to self-manage our WordPress installs more than pays for itself. It's much easier to deal with the WPEngine backend than the alternative.