WPEngine provides the best 24/7 technical support I have ever seen. Their plugin updating add on saves me at least 8-10 hours of work a month. The DNS settings are easy to use and they integrate with many domain providers. The ease of implenetation with different URLs was such a great experience. I created one site and then easily pointed our different domains to the main site. It was seamless and the one issue I had, the 24/7 support walked me through it. As for frequency of use, I'm on WP Engine at least 4-5 times a week making updates.
Honestly, I don't have anything I've found in over 3 years of use that I dislike. WPEngine takes on your advice as a user and is always finding ways to make the site easier to use.
The ease of backups, the SSL having no cost, and the integration with WordPress and PHP are seamless.
Support chat is quick to access and if they can't solve your problem they help you to determine appropriate next steps.
Although I don't deal with it, I believe the pricing is a factor that clients consider when deciding on a dedicated server.
We are able to host a vast amount of client sites with ease. We can instantly backup, rollback, update, stage and troubleshoot within the WP Engine dashboard. This means that we can easily maintain existing sites for our clients.
I've used WPEngine as both a direct customer and an agency partner. Speed and uptime are always top notch and the 1-click staging feature is clutch.
Pricing can be expensive for multiple websites.
Staging + working with partners
The WP Engine support team is top-notch. They are quick and very responsive. In my experience they answer support chats in under a minute. Everything with WP Engine is top-notch.
The cost is more than what you pay for other services. But you have to keep reminding yourself. "You get what you pay for." What you pay for WP Engine is well worth it.
They do a great job of managing WordPress sites. We don't have to worry about WordPress configuration issues. Everything just works.
The easy-to-use staging environment and very fast copy from live to stage and vice-versa, and the excellent customer support.
The price is a bit steep for me to use with my own websites, as I have many of them, and it would be too expensive to host them all with WP Engine. I wish it were cheaper – I would move all my sites over.
Fast websites, monitoring of out of date plugins and Wordpress, multiple development sites that can easily and quickly be copied to and from live. Excellent, fast customer support whenever I need it.
I love the reliability of customer service. A live tech support person is available whenever I need them and always willing to go the extra mile to resolve issues.
There's nothing I dislike about WPEngine. The service is top notch.
Clients previously wanted their sites built with discount hosting providers. That regularly became a headache. I made it a requirement to use my hosting or be on their own for post launch support. This eliminated a ton of headaches. I also love the user interface, the automatic daily backups, and the ability to create staging sites.
The consistent performance from WPengine is true for their uptime, speed, support team, and work they put into innovation and improving their platform. WP engine is always on top of it.
The cost would be my number one concern if I were a smaller client. At the agency level, it's a lesser concern. The same rings true for a brochure site vs. an e-commerce site that brings in revenue. But the benefits still outweigh the downside by far.
The ease of use that WPengine provides is fantastic. It has the same tools as a cpanel, but it's much easier to understand and use. Also, anytime something pops up; support is ready to help.
One of the standout features of WP Engine is their excellent technical support. Whenever we have had a question or issue, the WP Engine support team has been quick to respond and provide helpful solutions. The platform is also very user-friendly and offers a variety of tools and resources to make managing a WordPress site easier. In addition to their technical support and user-friendly platform, WP Engine is highly optimized for speed and performance. Our clients' WordPress sites have experienced a noticeable improvement in load times and overall performance since switching to WP Engine.
I really don't have any dislikes. One of the things I can think of is the cost of the hosting packages. But then again, if you want premium service, you need to pay for it, so all good on that. I really don't have a problem paying a little more to get such a great and reliable service.
BB Agency highly recommends WP Engine for WordPress hosting. WP Engine offers fast, reliable, and secure hosting for WordPress websites. Their platform is specifically designed for WordPress, which allows for seamless integration and optimization of the website.