20i Reviews & Product Details

I have been with 20i for well over 5 years now, and as a freelance website developer, I have never encountered a better hosting company. I have worked with many hosting companies, and none were on a par of 20i. I highly recommend them.

Nothing. It would be good to have phone support if possible, but the ticket system is more than adequate.

I have many clients all over the world and I love the fact that I can give each of my clients their own hosting control panel

Ease of use / centralised domain and package management. Great support as well.

None :). If bein greally picky, the admin area can sometimes seem a little slow but not a massive issue.

Centralised management for domains and hosting packages. Easy DNS management with the auto-entries for Microsoft 365 etc. Great file manager for hosting packages.

I've always found 20i support to be very friendly and willing to help even for things which aren't really their issue.

There's very little to dislike... Finding where things are on the control panel can be a little challenging but the whole reseller is excellent.

20i gives me the solution I need to fulfil my day-to-day job and help me earn a living.

Price is excellent. I'm on a reseller plan and the costs are perfect. Also, customer service has yet to let me down. I'm probably the typical person in only using 20% of the features, but I get 80% of the benefit. Very happy!

I sometimes seem to hit a problem setting up email accounts, even though i've been doing it for years. Especially with apple products, but generally, things work well enough.

The tech support gives me that extra level of help for my clients, so I never feel I'm alone in dealing with issues.

Choosing the best thing about 20i is hard, but if pushed: I'd say the Support. Regardless of your technical knowledge, nothing is too much trouble for their team.

I'm nitpicking, but It is possible to be charged twice for the same domain, once manually and once automatically. The support team was good enough to credit me (as a goodwill gesture) after the error.

I have had issues with third-party IT companies in the past. 20i has allowed me to take care of my own Web Hosting / Emails etc, even though my background is in design, not IT.

Their systems and service levels are the best I have encountered in over 20 years of being in this business.

Windows hosting is limited more limited, with caps on the size of available SQL Server databases.

We used to run our own servers, which took time and effort. Now we have a knowledgeable technical team just a few keystrokes away that quickly get their heads around any issues that arise and solve them - usually in double-quick time.

The support offered by 20i is absolutely second to none. Through live chat and support tickets, agents are always super fast, efficinet and helpful.

My only tiny gripe would be the clone a package doesn't always work.

No reliance on cPanel is a plus - no need to pay excessive prices for software that 20i have been able to basically replace with their own, in some ways, better solution.

The hosting is very stable and fast. The customer service is great!

I can't say nothing wrong about their services.

They offer great hosting for any business and the custoer support is there 24 hours to help you.

Great support! Always fast response to any queries

The download speeds of hosted files can sometimes drop

Supplying our customers with easy hosting

The support team at 20i are one of the best I've come across, really helpful and happy to speak at your technical level. The ability to grow and scale your online business is a breeze with great support and easy-to-use tools at a reasonable price.

I think the pricing of their cloud services could be clearer, although this is a fairly new service and they do continue to improve and respond to feedback well.

Delivering our customer's websites at reliabily fast, handling traffic spikes with ease and resolving server-level issues quickly compared to competitor services.

Unlike many other hosting service providers, 20i does not have any hidden limits which you get to know after signing up. The hosting control panel is feature rich and easy to use.

They do not allow XMLRPC connection which is sometimes useful for creating automation with platforms like IFTTT.

With a reseller hosting plan, It allows me to easily manage may clients account and access. It has reduced my server and site setup time by over 50%. Their features like free SSL and business emails have allowed me to offer a lot more to my client at a budget.

Positioned to remain independent, (hopefully until after I retire!). Proprietory hosting control panel software, which avoids CPanel price increases, but more importantly regularly receives updates and new features. I also appreciated the constant focus on UX improvement. Customer support operatives are quick to respond to support tickets. Various time-saving tools, e.g. one-click DNS entries for MS365, GSuite etc., migration tools, particularly email migrations.

Support does seem to have dropped in terms of quality of response within last 6 months to a year. Feels like support staff are rushing to respond to more tickets, and not really reading the tickets properly. There have been a number of occasions where I have had to pick up on their mistakes, and re-send the same information from the initial ticket, or suggest the correct resolution. Have noticed a gradual speed decrease while navigating around my reseller account. I realise many pages are bringing in dynamic data, however I would like to see some improvements in this area.

I don't see the requirements of my business as a 'problem'. The business requires a reseller hosting facility, and 20i provides one. If I had to specify one area, I think the most useful tool is the email migration facility. This is a massive time-saver. However, email migration is not a problem, it's just a thing we have to do - and 20i makes it significantly easier.

Continued innovation in their services and the 24/7 support which actually always go the extra mile.

Despite the fact they continue to invest in their features and services, some of their features are very limited compared to a few in the reseller hosting space.

20i allows me to offer powerful and reliable hosting services to my own customers under my own brand.

20i have a very professional and patient support team. They are extremely willing to help solve issues that may arise in the day to day operations of a website.

One limitation of 20i is that the technology can have limits. For example, the ability to use NodeJS in the standard reseller packages is quite a limitation as Node is becoming very popular.

20i provide 90% of our websites and allows us to get local businesses online and into the webspace. This allows them to remain more competitive and improve the local economy.

20i have amazing customer support, If I have an issue and complete a support request I normally hear back within the hour! The hosting is reliable and the user inteface is fanastic.

Slightly pricy but you get what you pay for. For me the customer service support is worth every penny and I can rest assured that 20i are always happy to help.

20i offer reliable reseller hosting and that is very important to me. Having tried other reseller hosting companies, 20i is by far streets ahead and the customer service is first class!