HostPapa Reviews: 4.3/5 — Solid Choice

HostPapa's service up-time is very much good. Although, less down time of the website as we been using the hosting for our clients. Pricing are good and customer support are also quite good. Provides money back guaranty. Support latest cPanel. One click installer with e-commerce supports. Knowledgebase, Video Tutorials etc available. Websites are quite faster then other hosting providers. Although, WordPress pages also load faster. Included Solid State Drives (SSD) for Accelerated Performance.

Bandwidth says Unlimited but it is limited to 200 GB per month for accounts. Customer supports needed time to solve the issues. Technical supports are not quite instant, it needs time to solve the issues.

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Overall Lunar pages provides good quality and little downtime

Occasional issues with email blacklisting which gets a quick response from technical support

Good presence on web for clients to find my company

Good selection of reliable products. The customer service is pretty good and responsive. They provide lots of details when instructing on how to fix problems.

Not the best products and service. They're a reputable company though and trustworthy.

Web hosting and email. Good customer support with fast response times.

The flexibility of plan to set up sub-domains. System is up most of the time.

Support is sometimes not consistently knowledgeable about issues , especially those pertaining to wordpress sites. My site was hacked several times and sometimes it took weeks for LP to help me get it back up.

I now only host html sites on LP as other options are better for wordpress hosting.

I think the tech support is top notch. They know when someone is a complete novice and need some hand holding or when a cutomer know what their talking about and they don't have to dumb it down or be condecending. I always get right through to a real person, no call backs or long wait times.

I think some of the prices for registering domains and hosting are too high.

I have had all my web based needs under one roof.It's very easy to control and even troubleshoot from the control panel. I can set up my email system anyway I like it. I can set up auto response when I'm away.

Everything that you need to see in a menu is one place.

A new window opens up from each different application.

We use it for our organizations website. It helps keep all of our members up to date and information all in one place.

Price, flexibility, ease of use through WHM control panel

There have been too many ups and downs over the years with Lunarpages hosting. As a reseller, I have had concerns regarding their network security, their ability to recover from attacks quickly and efficiently.

I am reselling hosting space through LunarPages

The product of lunarpages hosting I find is Reliable. I feel that the lunarpages hosting solution is easy to use for my company's needs at this time.

Handling updates, sending passwords through unsecure email, asking for personal information through unsecure email. security concerns, not keeping servers up to date.

Many sites for promotion.

Gentleman was knowledgeable and helpful and support was effective

Waiting 20 minutes on hold for a paid support service is absurd.

Website and email hosting

Good service, with a very accessible support team. Super easy to speak to a human.

The sales team tries to sell expensive plans very aggressively. They offer plans worth 100$ for new WordPress websites!

The VPS service is very reasonable. Most of the hostings have the same service / technology these days. For novice users, HostPapa hasn't the best user interface, but they balance it by keeping the human touch.

No Comment. Only had one experience that I was involved in and it was not a good one.

It was very disappointing to have our account cancelled over $110 after being such a loyal customer. Trying to get it up and running again was frustrating and extremely lengthy - this impacted our business for multiple days which is really unacceptable. One would think an internet company would be able to get the web page and email working within minutes instead of days. Multiple people from our company had to make numerous calls in order to get our company up and working again. That is extremely frustrating and disappointing.

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The site was fairly static but seemed to always be available.

It took me a couple years to cancel the service. I wasn't able to successfully stop the service until the credit card they had on file expired and Lunarpages cancelled me.

It provided an internet presence for our small company.

They had a decent Control Panel, but that's it.

The lack of service, lack of support, and even to the point that their support personnel try to tell you the issue you're having is with YOU, not them. The issue was definitely with Lunarpages and their servers, but they refused to investigate, until I finally decided to move my websites to a new host. Then they all of a sudden discovered the problem, and admitted it was their issue, not mine or anything I had done.

None - they're terrible. I spent MONTHS working on an issue, to no avail, and was told repeatedly by their support department that I was the problem, when I wasn't; very upsetting.

There is really nothing to like about this company.

Very poor customer service. Chat feature was very slow and could not answer questions. they told me to call customer service so I called. They didn't answer. I left a message and they didn't call me back.

Hosting for a client. I would not use this company ever again.

The support staff (like James Carr) who are helpful and dedicated to solving the problem immediately.

OMG my email form keeps on quitting for NO REASON AT ALL. This is the LIFEBLOOD of our business and suddenly our simple email form completely quits sending us leads with NO WARNING. Our business will FAIL if this happens and this is the second time it has happened within a month. Completely and totally unacceptable.

Your company is creating the greatest threat and problems to our business and not helping by allowing the problem to re-occur.

There is very little to like. After they changed or updated server, website started going down 3-4 times a day. They blamed this on "excessive CPU". After 5 years of this exact website without "excessive CPU".

They talked me into purchasing Managed Hosting for $40 a month. I did. Now the site is down. 24 hours ago and on 3 phone calls I asked that the site be restored. I am still waiting, site is still non-functional.

I am trying to have a simple website hosted. That is all. But LunarPages does not seem capable of hosting reliably.

I only used it for email. They have good support, they answer the phone right away.

When stuff goes wrong, it takes forever to fix it and they don't seem to care.

None

Current service is quick response time and no issues. Sufficient memory, disk space, email hosting.

I recently migrated from Basic service to Business service. At almost every step along the way, the technicians implementing the transition caused unnecessary outages and I had to spend a lot of time trying to guess what had happened and alert Lunar Pages support to it.

I have a WooCommerce store with both a retail and wholesale websites.

The best thing about Lunarpages is that I no longer use them

Their dismissive technical support. They came up with every excuse in the book about why an issue that I was having was not their problem even though it was fairly easy to prove that it was happening on hardware under their control, not mine.

None anymore

I have been a Lunarpages customer for over 10 years. I am a website designer and have recommended Lunarpages to many clients. The customer support is generally very good and the uptime is excellent.

Basic Hosting is now a waste of money for content management systems (e.g. Wordpress). I moved two clients to a different hosts after trying to work with Lunarpages to resolve so-called "high resouce management" usage for both Wordpress sites. The sites are now operating incredibly well and loading very fast on another website hosting server. I will never use Lunarpages for WordPress sites again.

Used to be good value for basic webhosting for small businesses and non-profits. It's still okay for static sites but that's about it.

It still offers a good price and disk and bandwidth capacities.

Over the year or so, without my changing my sites, Lunarpages has started throttling my sites so they often go offline for several minutes at a time. Pingdom reports 20 outages for a total of 20 minutes for my personal website over the last 30 days.

It used to be great for me to host three or four different websites, none of which have a lot of traffic.

Not much that I like about them at this point. I think they were better a few years ago, when my webmaster recommended them.

I had Lunarpages for my site, but when I went to upload new images, I found I could no longer upload basic images. The tech said that shouldn't be an issue, but he couldn't fix it. So he bumped it up to their admins. What a disaster! They just sent generic emails that made my (very experienced) webmaster laugh... and advise me to ditch Lunarpages asap!

none!

Cheap solution, however you can find equal or cheaper solutions elsewhere.

Everything. I've been using them for over 10 years and: 1) Terrible service 2) The move you around to new servers and downgrade you without reducing price 3) Super slow servers 4) Highly unprofessional. I get threatening emails (we will shut you down) because my WordPress site went over 2% CPU. Yes, 2%. I checked that timeframe and that was 3 concurrent users according to GA. 5) They store your account password in a reversible encryption, not an irreversible hash.

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