HostPapa Reviews & Product Details

Both online customer service folks were very patient and effective to solve my problem

Nothing that occurred with the interaction

email wouldn't work on my new laptop and then after fixing that mail didn't work on my desk top. Through using host connect both customer shrive reps were able to fix my problem.

We have no complaints. I am not an IT person, so cannot answer in detail.

Customer support is not 24/7. We have needed help after office hours.

It provides the services we need at a good price.

JD did a great job of articulating the problem and cutting to the chase of fixing it. Very savvy. On point!

Wait time (but doesn't everybody)? But I really like everything.

Resolving attempts to hack into my website and updating info to prevent it. Excellent job!

They're very simple to use, the few issues I've had their support has been great to walk me through, they also have multiple tutorial videos to walk you through setting up your website.

There really is nothing to dislike, they really make it easy to use.

They're great for running your own website, they make it easy for a beginner and are open to expand.

He took the time to analyze my problem and explained what to do.

Nothing. There was nothing to dislike. The tech was very helpeful.

Lunarpages provides a complete hosting solution.

The VPS tech, RV, exceeded my expectations--he was extremely knowledgeable and helped me identify my issues. He answered all of my questions and taught me how to implement the changes myself if I wanted to. He was creative in his approach to understanding the disk problem and easily fixed it. As usual with LunarPages Customer Support, you can expect to speak to an expert US-based tech who will spend as much time as needed help you and fixing any issues.

Not a thing to dislike about LunarPages. I'm still extremely pleased with them. My VPS has virtually a 100% uptime every single month. They stay on top of my server and issue me notices when needed. The tech line is always available. Very very happy.

They notified me that my diskspace was running low, and so the LunarPages tech helped me identify files on the server that could be cleaned up to improve diskspace. Had this been an issue with another company, I'm not confident I would have received such good customer service. LunarPages is still the best hosting company out there. Their tech service is beyond any other you can find. You are in safe hands with them.

Professional technical support. Courteous, timely responses. Competent support.

An occasional blooper. However, I never make misteaks especially with spelling :)

Hosted Exchange, but wish they would offer Office 365

ease with which the representative resolved my issue

I am absolutely sold on Lunarpages and they've been my host exchange for a very long time

I've been migrating from old iMac to new one and they resolved an issue with one of my mail accounts

I love the reliability of LunarPages. I've been with them sent we started making websites in about 2009. When I call for a question, I am connected immediately to a technician - they all have impeccable knowledge & customer service. If by chance all are helping others, they call me right back.

I don't have anything I can say that I dislike about them.

See above. They are always ready to assist.

The Personal Touch used when troubleshooting issues

I really don't have any issues with the service.

Virtually now issues

hosting services is the best service compared to another hosting very cheap and reliable service 100% uptime

they said unlimited but there were some hidden limitations

previously I have purchased some other hosting service I am facing a lot of issues whenever I hosted my website it's very fast and without downtime, I have run successfully

Email problem was fixed quickly with a smile

Nothing that I can think of at this time

email servers for private and business email

I don't need anything fancy, but we've had no reliability nor uptime problems in 15 years of hosting with Lunarpages, and they have proven to be a stable company that you can count on to be around for the long haul - not a poorly-run business that might disappear after a few years.

nothing that we've found so far - toolset is robust, communications are appropriate and not too frequent, etc. Overall just what we need.

again, nothing complex for us. LP provides a stable solution that allows us to communicate to event participants and present a reliable front end for the business.

Flexible, reasonably priced, helpful tools, strong tech support. I have been with Lunarpages for 15+ years and could not be convinced to change to another hosting service.

I can think of absolutely nothing to criticize.

Lunarpages hosts my several music and author-related endeavors. With their tools, I have no need to use any other website-related services. I can build and manage my various websites myself.

Reliable service, excellent customer service. Responsiveness.

I am fully satisfied with LunarPages, so nothing

Up to date in all aspects of of internet services

They have been very receptive to all of my questions and have quick and easy to understand instructions.

delay in response time during problem solving

Email syncing and restoration

super knowledgeable staff EVERY TIME I've called for help. That is a rare thing to find these days. I do not Appreciate an out of country call center and don't get the impression Lunar Pages uses that type of customer interaction.... SO Appreciate that....

I have nothing to input here never had a bad experience....maybe a cost reduction LOL

mail hosting and web page hosting.....Like the title of my survey NOT So save`... I operate a handyman services. I don't have time to deal with mail or web hosting issues, Lunar Pages always has a solution if I have a problem

Very quick service on the rare occasion that I needed some tech support.

Nothing that I can think of. If something works out of the box then why complain.

We simply need a stable provider with as close to 100% online service as is possible

I've been a long-time customer because of the price. However, their customer & technical service has improved considerably (reduced hold times, motivated and efficient personnel over the past 9 months.

My dislikes appear to have been addressed. They were: long hold times for support and getting blacklisted because of some bad actors sharing the IP address of the shared hosting email servers. (not blacklisted in over 9 months now).

They host our email, FTP, and previously our website.

Customer Service Representatives are really knowledgeable and helpful

The lunarpages account page is a bit cluttered. Hard to navigate at times.

We have used lunarpages for all types of services. But we recently created an entirely new website using the weebly service provided. After attempted numerous times to figure it out myself, I finally called lunarpages customer service and they easily walked me through step by step. Now that I have the knowledge, I can easily access everything I need!