HostPapa is a one-stop shop for businesses that want to bring their business online with an online store builder. The platform is affordable which makes it very popular among smaller businesses. HostPapa servers are notably fast and reliable, with data centers located in very strategic locations. As expected, the entire platform is user-friendly with access to 24/7 support.
Segment |
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Deployment | Cloud / SaaS / Web-Based |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
Professional technical support. Courteous, timely responses. Competent support.
An occasional blooper. However, I never make misteaks especially with spelling :)
Hosted Exchange, but wish they would offer Office 365
ease with which the representative resolved my issue
I am absolutely sold on Lunarpages and they've been my host exchange for a very long time
I've been migrating from old iMac to new one and they resolved an issue with one of my mail accounts
I love the reliability of LunarPages. I've been with them sent we started making websites in about 2009. When I call for a question, I am connected immediately to a technician - they all have impeccable knowledge & customer service. If by chance all are helping others, they call me right back.
I don't have anything I can say that I dislike about them.
See above. They are always ready to assist.
The Personal Touch used when troubleshooting issues
I really don't have any issues with the service.
Virtually now issues
hosting services is the best service compared to another hosting very cheap and reliable service 100% uptime
they said unlimited but there were some hidden limitations
previously I have purchased some other hosting service I am facing a lot of issues whenever I hosted my website it's very fast and without downtime, I have run successfully
Email problem was fixed quickly with a smile
Nothing that I can think of at this time
email servers for private and business email
I don't need anything fancy, but we've had no reliability nor uptime problems in 15 years of hosting with Lunarpages, and they have proven to be a stable company that you can count on to be around for the long haul - not a poorly-run business that might disappear after a few years.
nothing that we've found so far - toolset is robust, communications are appropriate and not too frequent, etc. Overall just what we need.
again, nothing complex for us. LP provides a stable solution that allows us to communicate to event participants and present a reliable front end for the business.
Flexible, reasonably priced, helpful tools, strong tech support. I have been with Lunarpages for 15+ years and could not be convinced to change to another hosting service.
I can think of absolutely nothing to criticize.
Lunarpages hosts my several music and author-related endeavors. With their tools, I have no need to use any other website-related services. I can build and manage my various websites myself.
Reliable service, excellent customer service. Responsiveness.
I am fully satisfied with LunarPages, so nothing
Up to date in all aspects of of internet services
super knowledgeable staff EVERY TIME I've called for help. That is a rare thing to find these days. I do not Appreciate an out of country call center and don't get the impression Lunar Pages uses that type of customer interaction.... SO Appreciate that....
I have nothing to input here never had a bad experience....maybe a cost reduction LOL
mail hosting and web page hosting.....Like the title of my survey NOT So save`... I operate a handyman services. I don't have time to deal with mail or web hosting issues, Lunar Pages always has a solution if I have a problem
Very quick service on the rare occasion that I needed some tech support.
Nothing that I can think of. If something works out of the box then why complain.
We simply need a stable provider with as close to 100% online service as is possible
They have been very receptive to all of my questions and have quick and easy to understand instructions.
delay in response time during problem solving
Email syncing and restoration
As a Lunarpages customer for well over a decade I can state without reservation that their service is second to none in terms of quality, reliability and responsiveness, and all at a fair and affordable price. And equally important, their technical support is first-rate.
There is really nothing to dislike. In the time that I used the service it has been almost flawless. Down time is virtually nil and technical support is timely and fully capable.
Lunarpages has provided me with an ideal platform for reaching and interacting with my client base. Everything works smoothly and efficiently and I can run my site without worry or concern.
Flexible plans, great customer service. Have been working with them for almost 10 years, and am very happy with their service.
No complaints, they have always been very helpful and courteous.
Webhosting.
Customer Service Representatives are really knowledgeable and helpful
The lunarpages account page is a bit cluttered. Hard to navigate at times.
We have used lunarpages for all types of services. But we recently created an entirely new website using the weebly service provided. After attempted numerous times to figure it out myself, I finally called lunarpages customer service and they easily walked me through step by step. Now that I have the knowledge, I can easily access everything I need!
I like that whenever I have any issues with Lunar pages, it is easy to either talk to a tech to help or access solutions online.
I have nothing to dislike about lunar pages!
This website definitely brings me new students & sales.
I've been a long-time customer because of the price. However, their customer & technical service has improved considerably (reduced hold times, motivated and efficient personnel over the past 9 months.
My dislikes appear to have been addressed. They were: long hold times for support and getting blacklisted because of some bad actors sharing the IP address of the shared hosting email servers. (not blacklisted in over 9 months now).
They host our email, FTP, and previously our website.
Great customer service, great prices, and reliable hosting.
There is nothing that I can say I dislike.
Server Hosting service. Very reliable with dedicated support when needed (rarely).
I always get personal and professional service every time I call. Even with a minor problem, the Lunar Pages people are courteous and knowledgeable. Whatever my situation, they've had the solution.
occasionally, the wait times are a bit long.
Lunar Pages is the secure and stable host for my web site, domain and email. I don't run into downtime or outages with Lunar Pages. They are reliable and there when I need them.
Excellent customer service on the rare occasions there are issues.
There is nothing I dislike about the service.
Web hosting, hassle free.