HostPapa Reviews & Product Details

I like the support. It is fine most of the time.

I need to wait for several hours (at least 24 hours) for each email reply.

Hosting

It's a reliable and solid provider. Never had any issues since the beginning.

Nothing worth saying. Had a great experience so far.

I am looking for an unlimited space and zero downtime server solution.

I like that the servers are quick, and the rare times that I have needed support, they have been all over it!

I don't really have a bad thing to say about Lunarpages!

I was looking to have a decently priced hosting company that would provide 99.9% uptime!

Reliable up-time web hosting at a reasonable price.

I had a brief problem with PHP pages working, but Lunarpages help support was excellent in providing a quick fix.

It gives my web site up-time reliability.

Actually, it says two things: One, that LunarPages has been doing this successfully for a while (avoiding the option of selling out to large conglomerates with a reputation for bad customer service). And, two, that they offer a product that is fairly-priced, nicely-featured, and well-supported.

Being a shared environment host, sometimes performance dips before they step in and fix it. But generally performance for my sites has not been a problem.

LunarPages offers my businesses a wide variety of options -- the number of email accounts I need in one domain, with the option of spam filtering; the number of subdomains and the throughput I need; etc. And it's done at a good price. Most small businesses don't make Web hosting the reason they exist, so they shop for hosting as they would for office supplies and raw materials. LunarPages has been a solid choice in that regard.

Standard tools for working with hosting. Staff are technically astute and respond rapidly and thoroughly.

Some challenges with instrumentation and external security challenges.

Being able to manage a wide swath of webpages for myself and others.

I really appreciate the callback feature when the support phone line is busy. I feel like I rarely have to wait too long for a callback

Not much I dislike, except the current ticket/problem I'm experiencing. They are unable to give an ETA on how long the fix will take. Also, the temporary fix I had to do was a little challenging.

None at the moment, mostly just use them for email and website hosting.

Overall Lunar pages provides good quality and little downtime

Occasional issues with email blacklisting which gets a quick response from technical support

Good presence on web for clients to find my company

Good selection of reliable products. The customer service is pretty good and responsive. They provide lots of details when instructing on how to fix problems.

Not the best products and service. They're a reputable company though and trustworthy.

Web hosting and email. Good customer support with fast response times.

The flexibility of plan to set up sub-domains. System is up most of the time.

Support is sometimes not consistently knowledgeable about issues , especially those pertaining to wordpress sites. My site was hacked several times and sometimes it took weeks for LP to help me get it back up.

I now only host html sites on LP as other options are better for wordpress hosting.

I think the tech support is top notch. They know when someone is a complete novice and need some hand holding or when a cutomer know what their talking about and they don't have to dumb it down or be condecending. I always get right through to a real person, no call backs or long wait times.

I think some of the prices for registering domains and hosting are too high.

I have had all my web based needs under one roof.It's very easy to control and even troubleshoot from the control panel. I can set up my email system anyway I like it. I can set up auto response when I'm away.

Everything that you need to see in a menu is one place.

A new window opens up from each different application.

We use it for our organizations website. It helps keep all of our members up to date and information all in one place.

Price, flexibility, ease of use through WHM control panel

There have been too many ups and downs over the years with Lunarpages hosting. As a reseller, I have had concerns regarding their network security, their ability to recover from attacks quickly and efficiently.

I am reselling hosting space through LunarPages

The product of lunarpages hosting I find is Reliable. I feel that the lunarpages hosting solution is easy to use for my company's needs at this time.

Handling updates, sending passwords through unsecure email, asking for personal information through unsecure email. security concerns, not keeping servers up to date.

Many sites for promotion.

Gentleman was knowledgeable and helpful and support was effective

Waiting 20 minutes on hold for a paid support service is absurd.

Website and email hosting

Good service, with a very accessible support team. Super easy to speak to a human.

The sales team tries to sell expensive plans very aggressively. They offer plans worth 100$ for new WordPress websites!

The VPS service is very reasonable. Most of the hostings have the same service / technology these days. For novice users, HostPapa hasn't the best user interface, but they balance it by keeping the human touch.

No Comment. Only had one experience that I was involved in and it was not a good one.

It was very disappointing to have our account cancelled over $110 after being such a loyal customer. Trying to get it up and running again was frustrating and extremely lengthy - this impacted our business for multiple days which is really unacceptable. One would think an internet company would be able to get the web page and email working within minutes instead of days. Multiple people from our company had to make numerous calls in order to get our company up and working again. That is extremely frustrating and disappointing.

N/A

There is really nothing to like about this company.

Very poor customer service. Chat feature was very slow and could not answer questions. they told me to call customer service so I called. They didn't answer. I left a message and they didn't call me back.

Hosting for a client. I would not use this company ever again.

I only used it for email. They have good support, they answer the phone right away.

When stuff goes wrong, it takes forever to fix it and they don't seem to care.

None

Current service is quick response time and no issues. Sufficient memory, disk space, email hosting.

I recently migrated from Basic service to Business service. At almost every step along the way, the technicians implementing the transition caused unnecessary outages and I had to spend a lot of time trying to guess what had happened and alert Lunar Pages support to it.

I have a WooCommerce store with both a retail and wholesale websites.