LiveChat Reviews & Product Details

Livechats ability to store all chat messages between our customer service agents and customers, is what I find most impressive as a user. The above ensures that we can still reply to our customers, even when no agent was online when they dropped us a message, thereby ensuring that we do not unnecessarily lose potential sales leads.

There isn't anything I think I dislike about Livechat. I rate it as the best helpdesk software program for a reason.

Ability to have real-time chat discussions with visitors to our website , is the problem we solved through Livechat. Livechat has helped us improve the level of customer satisfaction, by making it easier to attend to customer queries faster, than we did before Livechat.

Customer Engagement- This is the standout aspect of Livechat for me. Important Livechat features such as eye-catchers, chat assignment, chat transcripting, chat assignment etc makes it so easy for us, to engage with our customers via our website or through our mobile application.

Nothing really to dislike about Livechat from my experience. I was involved in my organizations deployment of Livechat , and I was impressed every step of the way. From the speed of response, and how quickly it was to get support as regards integrating Livechat with 3rd party software, very few software vendors have impressed me more than Livechat.

Livechat is the major tool with which we interact with our customers, live from our website and mobile application. Faster engagement with customers is a major benefit of our deploying Livechat, and this had obviously led to an higher customer satisfaction rate, for my company.

Chat archiving - Livechat was the first helpdesk solution I encountered , with this feature. For me and my colleagues in the sales and marketing department, this feature is a life saver and actually does make our work easier. By archiving our chats with customers, it is always so easy to locate recurrent issues faced by a particular customer by simply looking through their previous chat archives with our agents, thus providing us with more depth to resolve such issues.

Absolutely nothing. I have used Livechat for at least a three year period and it is on the top of my list , of most helpful software products at work.

Livechat solves all problems related to prompt response to queries made by customers or random visitors, via our website or mobile application. Livechat has helped improve our overall response time to customer questions,and in so doing has helped us grow our sales numbers.

LiveChat provides instant feedback when your organization's website has a visitor. Upon examining the visitor in LiveChat's queue, you are given extremely detailed information about the visitor in question. Users of LiveChat are able to see a visitor's location, local time zone, time spent on the website, and when they depart. Chat messages are given their own notification windows, which allow users to return to other duties while they wait for visitors to initiate conversation or reply to messages. Users are able to see what visitors are typing as they are crafting their messages, though the visitors are unable to see what users are typing on their end. LiveChat's messaging feature, its primary function, works almost flawlessly. Furthermore, LiveChat provides users with several options regarding how they want to customize their experience. Users are able to create chat tickets for visitors, monitor multiple chat threads simultaneously, craft pre-written greetings and responses to frequently asked questions, and create profiles for multiple agents who can monitor LiveChat in rotating shifts. Overall, LiveChat has the features and flexibility to make it a necessity for any organization that takes real-time engagement with visitors to their website seriously.

The only recurring issue with LiveChat is that its notifications are sometimes inconsistent. When users of LiveChat log in and begin monitoring their website's visitors, chat messages will sometimes not appear. While LiveChat does provide an option for users to begin accepting chats as soon as they log into the service, this does not seem to always work. While LiveChat will prompt users to let them know that they are not able to accept messages until confirming their consent to do so, this should not happen if users have already predetermined their preferences. Why this occurs is unknown, and it can sometimes cause us to miss out on chats with visitors who have questions. If LiveChat could iron this kink out, their software would be almost flawless.

LiveChat has allowed us to discuss the aspects of our company with visitors to our website in real-time. This is a boon for a company with as unique of a business model as Indoff, Inc. It has also allowed us to find new prospects who we otherwise would not have, giving us another avenue by which we can source potential new hires. It even allows us to weed out those who are interested but not qualified at this time. Overall, LiveChat proves extremely useful as both customer service and prospect sourcing tool.

User-friendly. Canned replies can include a photo, so your customers know they are speaking to an actual person

It's only one flaw that I dislike: there is no Dark Mode, which would reduce eye strain when chatting repeatedly.

Our company's LiveChat feature allows our customers to contact a customer service representative for questions and concerns about their swing set, as well as for potential new customers to speak with a sales representative about what they are looking for.

Very helpful feature to add to a website, especially for a business that is patient-based or client--based.

I wouldn't say there is anything I dislike about Live Chat.

Having questions outside of regular business hours that can be answered through this, rather than hire round the clock customer service.

Livechat social media integration - This has allowed our customers to send live chat messages to the customer service department in my organization, without leaving our social media pages on Facebook or Instagram. This has greatly improved engage with our users.

Nothing to dislike. Livechat has been the helpdesk tool of choice in my last two company's for a reason - it does its job well.

Real-time chat communication with our customers and interested sales leads from our website, mobile app. And even right from our social media pages.

Chatbot - Livechat Chatbot helps respond to simple , regular questions asked by our website and mobile application users. This has reduced the number of customer query, which human personnels in our customer service department need respond to. Analytics - Livechat provides us with much needed metric data around things like the number of people on our website, sources of our website traffic, the device being used by website visitors etc Chat history - Livechat saves every chat engagement with customers , by using devices of access and IP address as a tally. This ensures that whenever a returning visitor makes an enquiry, we are able to pull out their previous correspondence with the customer service department, as long as they are using the same device and same internet IP address.

Absolutely nothing. Livechat has everything I expect to get from an helpdesk software program.

The problem of real-time communication with our customers, while they are on our website and mobile app. Is. Solved using Livechat. Livechat has made customer support available to our customers at all times, as long as they are within reach of our mobile app. Or website.

It provides fast and friendly support for clients

Sometimes there are intermittent issues with the product

We are providing quick and easy customer support with a user-friendly support channel.

I like Livechats customer sneak-peak functionality the most. This feature allow me see what the customers are typing before their messages are sent. This has allowed me extra seconds and minutes to prepare my responses to a customers question.

I have used Livechat for over two year, and I see nothing wrong with this software program. It works just fine to meet my needs,

We serve all helpdesk related needs using Livechat. Livechat makes it so easy to communicate with our customers , not only on our website and mobile applications but across multiple social media platforms.