ManyChat Reviews & Product Details

I like that the page is so colorful. I really like the octopus Icon. I like that you can use emoji’s and it’s pretty user-friendly.

I think it’s a downfall of it the only thing you can connect to his Facebook. Some people use Twitter and Snapchat and if you’re really old-school my space.

I think it’s a downfall of it the only thing you can connect to his Facebook. Some people use Twitter and Snapchat and if you’re really old-school my space.

Keywords, flow, automation, comment responses all great except

I think it's okay that your service disables pro features when a subscription expires or there's a payment issue, but this is the first time I've used a software service that keeps pro features disabled even after restoring the payment! My store Seek Shine (https://manychat.com/fb365177/dashboard) was disabled last July 2022 because of a problem with my card but I immediately resolved it. How was I supposed to know that I had to turn all of my keywords and flows back on??? That's such a poor user experience! As for my other store CLN (https://manychat.com/fb141662582646965/cms/), I checked back now and it expired for some reason on December 22. It's still on the PRO plan with all keywords and flows turned off as well. That means I've been paying $200+ for Seek Shine for the last 10 months and $500+ per month for CLN for the last 5 months with absolutely NONE of the PRO features enabled. That's just absolutely absurd. PLEASE give me a refund for these months because I was essentially paying the PRO plan (totaling $4500) for NOTHING! Your software practice is borderline fraudulent. If you automatically turn off pro features when the subscription terminates then you should also automatically turn them back on when the subscription resumes!

Repetitive questions

I like their social tools for chatbots and their flow editor is an interesting way to organize chatbot management, but it can be a little clunky.

I do not like their NLU support, and lack of ability to integrate third-party NLU product. I dislike that they limit what you can do with Facebook Messenger, as there are some features not available on the platform that Facebook supports. Companies do not own their customer data, so if/when they want to move away from Manychat they will lose data.

Building PoC and demos. We built our first marketing chatbot with Manychat but ultimately moved to something custom.

Fantastic UI and very easy to understand.

The primary feature to reach your list is 'Paid Messages' - the only way offered to contact the people in your 'list' - asides from 'messenger tags' which don't apply to the majority of companies. Unfortunately, when we use Paid Messages, we only reach 20-30% of our total contacts. We queried this with our Facebook Ads contact and they stated that despite the list being uploaded containing over 5,000+ contacts, they could only match the information with 1,500 contacts. When I contacted ManyChat for a potential solution, they refused to offer support and said "Unfortunately, I can't provide that info to you, as we don't have enough insight into the Facebook Ads Manager processes. Please, make sure to address it to Facebook support." We will likely have to involve legal services due to the lack of support. We have no access to the information being uploaded to Facebook, no access to OUR contacts. Yet we are charged each week for the services of building a list that we can never use.

Still attempting to get some support. Disappointing to have built such a large list only to find that there is no way to contact them. We've spent thousands and it appears to be to no benefit.

It has a lot of options. I needed it to quickly create a bot for responding to leads. Chatfuel was easier to use but Manychat had a pricing model that fitted my needs better.

As opposed to Chatfuel which was so easy to use, I found Manychat extremely complicated to create bots with. Maybe it was like this for me since I was used to Chatfuel, but I just couldn't figure out Manychat's 'Flows' options, despite reading their online material. I built several flows and published them but wasn't able to get my leads to trigger them. The 'highlight' of it all was after I created a flow I wanted to later change and clicked the 'Revert to Published' button, thinking all my recent changes will be reverted. It completely deleted my entire work (not only the latest changes) and I couldn't reproduce it. The worse thing was their customer service - I titled my ticket as urgent (I have huge marketing budgets bringing leads to this bot) but they responded over a week later. Then it became even more frustrating since they gave me numerous solutions which had NOTHING to do with my issue. They just couldn't understand what I'm talking about, suggesting that they themselves don't use their product. Exhausted, I asked them to cancel my subscription. They did refund my money for that month, but a month later I found out they actually didn't cancel my subscription and kept on charging me! I went ahead and canceled my subscription myself, and there - surprise, surprise - found out that cancellation is only valid from the upcoming month. So you need to pay for another unused month. This awful experience cost me time and money and only rewarded me back with frustration. Go with Chatfuel.

Creating bots quickly (allegedly)

Instant automatic Instagram DM's. Best customer support ever. Easy to use. Drives sales in practical ways by integration of tools. Superfast instagram DM for marketing. Best and effective tool for Instagram marketing and the instant start of the conversation.

Nothing. Very satisfied with these tools and automatic DM's.

It offers excellent features like automatic instant chats, autoresponders, and opt-ins, which can help in increasing your engagement and conversions.

Выполнять сложные задачи, которые с наружи кажутся простыми и понятными.

Когда слишком усложняют вопросы, которые можно решить проще и быстрей.

Привлечение клиентов происходит очень быстро и эффективно. Возможность взаимодействия с самого начала и на долгий срок.

I used Manychat for a language book page. It helped find customers and helped to survive two years of Covid, because my business was crushed by covid.

Setting up took some time and a lot of effort as things did not work correctly. Took a lot of reading, watching youtube tutorials.

Manychat is like a best version of a salesman for my tiny page. Conversion is high once they send message to my page.

The user friendly interface, it is very easy to use!

The long-wait for Instagram Tools! Please hurry!

Attending client messages fast, with ManyChat everything is automated!

Friendly user! It lessens workload on my part as it will be the one to the follow ups and answering for me.

Of course, it will say the same thing even if the question is not related.

Complicated questions of course cannot be handled by ManyChat and therefore I still have to do it myself.

I liked the automation function where I can set the responders for my clients.

I dislike the fact that for every page, you have to pay a separate subscription to upgrade to Pro

The auto-responder function solved my response problem to my clients. I am not worried to sleep peacefully at night because I know, my client's queries will be responded real time.

There is a small learning curve, for me, this is one of the most important things when I look for new tools to use.

Sometimes I see some bugs, like when new messages are not triggered when users take the requested steps.

Great open rates and direct communication with my community.

Love the interface, surface, the versatile functions and exchange/integrations. its the best way to do an adaptive survey and react according to the users input differently

limited functionality of formulas, reacts slow in browser, not independent of Facebook

got new client and a learn a new field

Convenience of having artificial intelligence respond 24/7.

The delay in having the responder's information show up in email notification.

ManyChat is a game-changer in how I get clients. Most people don't seen to mind providing information when prompted.

It is integrated with facebook messenger

The payment scheme, Ive been trying to avail the pro and my card keeps declining.

I used ads to spread businesses with a send message CTA, then when clients sends a message automatically, bots are already there to answer, letting my client experience the virtual accommodation of the company.

ManyChat has great tutorials, and is very easy to use.

They could better explain how an ad agency could built a chatbot for a client, and then give it to the client.

It was very easy to create a FAQ and answer free-format questions.

ManyChat gives me a lot of new opportunities to grow up in my business.

I can`t remember something which I don`t like.

I made online courses for education ONLY in ManyChat and FB Messenger.

The support is very good and interface makes it easy to work out what you need to do to get to the next step. Flows are easy to build on the fly and when you test them they work really nicely straightaway. From a marketing perspective one of the key features I really like would have to be the ability to segment an audience using features like the tags and custom fields.

Occasionally I have noticed when I go into a flow to edit the flow is a little blurred and I am having to reset or restart Manychat to fix it. It's a minor frustration to be honest.

One problem is that a lot of businesses are not set up to immediately answer online queries via a Fb page or website. A chatbot set up in Manychat provides the ability to answer a customers query straightaway in a way a human may not be able. Immediately responding increases the chance that the customer will act to book an appointment or even make sale.

Manychat is very easy to understand and to use. We've got a lot of subscribers that engage with the messages

It's only in English =$ sometimes I struggle to understand but its not that much

We are getting a lot of potential clients and engaging then with the messenger

The guys are really ahead of the industry, I like the interface and the flow design tools

they not provide tools to create chatbots with WhatsApp yet

All my messenger chatbots for clients I using ManyChat, The support its also very practical and helpful!