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ManyChat Logo
ManyChat
Automated Messaging Made Easy
4.6
(142)
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ManyChat Reviews & Product Details

ManyChat Overview
What is ManyChat?

ManyChat is a cloud-based chatbot platform that helps small businesses drive chat marketing campaigns through social media platforms and text messaging. Among its notable features, ManyChat stands out for its efficient message broadcasting, drip marketing, A/B testing, audience segmentation, and lead conversion tools. Its drag-and-drop interface also allows businesses to create custom chatbots with predefined templates and access to advanced tools that let agents prevent incoming bot messages while still communicating with key subscribers. 

Company ManyChat, Inc.
Year founded 2015
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
ManyChat Categories on Findstack
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5.0
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$29.00/month
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ManyChat Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
ManyChat Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
ManyChat Media
ManyChat video thumbnail
ManyChat 0
ManyChat 1
ManyChat 2
ManyChat 3
ManyChat - ManyChat Homepage
ManyChat Screenshots
ManyChat screenshot 1
ManyChat screenshot 2
ManyChat screenshot 3
ManyChat screenshot 4
ManyChat Homepage
ManyChat Homepage
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: May 23, 2025
ManyChat Logo
142 ManyChat Reviews
4.6 out of 5
Small Business (50 or fewer emp.)
Jul 07, 2021
 Source
Overall Rating:
5.0
YG
Yvonne G.
Realtor
Share
"i love the Many Chat Real Estate Bot. it has a built in system."
What do you like best about ManyChat?

It has a follow-up system that Nurtures and keeps in touch with your clients until there or ready to buy a home, sell a home, or rent a home

What do you dislike about ManyChat?

it is a little difficult to learn; if you follow the steps and don't skip any steps as I did. It will make it much easier to learn, quickly I am a current user of this product

What problems is ManyChat solving and how is that benefiting you?

I am getting new contacts and learning the proper follow-up process. It is helping me to improve my business. Looking forward to doubling my sales in the next few months!

Small Business (50 or fewer emp.)
Jun 03, 2021
 Source
Overall Rating:
5.0
Michael D. avatar
Michael D.
Digital Marketing Consultant
Share
"Very intuitive and easy to use, constant updates"
What do you like best about ManyChat?

ManyChat as a very nice clean UI, it's easy to navigate, very intuitive UI. I've been using the service for years, and they have continually updated the platform with new integrations, better UI, more tutorials, and a FREE course to help you learn how to use the platform for absolute beginners if you get stuck.

What do you dislike about ManyChat?

Nothing really, only subjective pricing...lol

What problems is ManyChat solving and how is that benefiting you?

I am managing FB pages with Bots to handle inquiries automatically.

Small Business (50 or fewer emp.)
May 13, 2021
 Source
Overall Rating:
5.0
ER
Ehecatl R.
Chat Marketing Expert
Share
"Manychat is Awesome!!!"
What do you like best about ManyChat?

The interaction with the customers and everything that i can do in the bots

What do you dislike about ManyChat?

That the app in android don't let us send a specific flow

What problems is ManyChat solving and how is that benefiting you?

Get customers to my clients

Small Business (50 or fewer emp.)
May 07, 2021
 Source
Overall Rating:
5.0
Ritwik J. avatar
Ritwik J.
Co Founder
Share
"Review of Manychat by Chatbot Developer"
What do you like best about ManyChat?

The best part about Manychat is its very convenient and user-friendly chatbot flow builder. Also, it provides direct and seamless integration to Facebook messenger. It also allows the developer to test the chatbot before deployment. It's one of the most advanced platforms for rule-based chatbots with a lot of useful functionalities. Its growth tools such as short links and comment growth tools makes it really useful for marketers. It can also be integrated with the Facebook Ad Campaign to make complete use of it. It also allows us t to connect to external APIs using custom webhook calls. Using this feature we can call any rest API such as GET, POST, etc. It also has a template section where we can create and manage flows in the form of tempaltes.

What do you dislike about ManyChat?

The things that I dislike about manychat are that it lacks a good amount of integrations that are available on other similar platforms. It can have more integrations suck as Slack, Websites, Whatsapp, etc. Also, it lacks an inbuilt support for NLP for making AI-based Chatbots.

What problems is ManyChat solving and how is that benefiting you?

We are solving the problem of designing chatbots without writing any code and that too in very less time. With a platform like Manychat we can easily create, build and deploy a chatbot to a Facebook page within no time.

Small Business (50 or fewer emp.)
Apr 28, 2021
 Source
Overall Rating:
5.0
Niel R. avatar
Niel R.
Contributing Writer
Share
"The Best Lead Generation Tool We Have Used So Far in terms of Ease of Use"
What do you like best about ManyChat?

ManyChat's user experience makes it super simple for our team to map out the funnel and even make adjustments right away. And to think that some members of our team aren't tech savvy but can follow really simple instructions from the free course PLUS the support team is the best! They have answered all of our questions in less than 10 minutes whereas it would take us hours on other tools or worse, get ignored. I also love ManyChat being an all-in-one software solution for marketing. We use ManyChat not just for our lead gen campaigns but also as a CRM.

What do you dislike about ManyChat?

I am looking forward to having sms available in the Philippines. Aside from that, I'm good.

What problems is ManyChat solving and how is that benefiting you?

We help local businesses and national businesses turn their lead generation efforts into profitable campaigns. Our clients pay us only for the results we deliver and ManyChat has made our funnels one of the best with 50% conversions with 7-10 questions as prequalifiers.

Small Business (50 or fewer emp.)
Oct 04, 2020
 Source
Overall Rating:
5.0
Joao J. avatar
Joao J.
Business Owner
Share
"Very easy to use"
What do you like best about ManyChat?

The user experience is very easy, very straightforward. Even non-techie people like me can do it. Everything from the UX to implementation is very simple and easy to do. They also provide a very comprehensive Free plan which helps micro-businesses such as mine thrive. They also don't bug you to upgrade to a paid account which is also good - It makes me want to consider more to get their paid plan.. but maybe in the near future when my business is more stable.

What do you dislike about ManyChat?

So far, I don't see any disadvantage in using manychat.

What problems is ManyChat solving and how is that benefiting you?

Automation of my online business via messenger. I don't need to reply to customers one by one now. It also shows my products in-chat to help customers decide then and there which products they want.

Small Business (50 or fewer emp.)
Sep 14, 2020
 Source
Overall Rating:
5.0
AO
Adonis O.
Founder
Share
"Agency Owner"
What do you like best about ManyChat?

it is very versatile and with integration your options are endless...

What do you dislike about ManyChat?

Based on my personal experience im good with it so far

What problems is ManyChat solving and how is that benefiting you?

to create qualify data base for businesses and highly effective lowcost retargeting campaings

Small Business (50 or fewer emp.)
Aug 28, 2020
 Source
Overall Rating:
5.0
Sarah I. avatar
Sarah I.
Founder
Share
"Amazing Software for audience Building online."
What do you like best about ManyChat?

I Love how easy the interface is to navigate and how they making good updates to the platform. Also, I love the ability of the platform to integrate with different other tools. I also like the visual flow builder especially how it makes all the steps in the chatbot funnel visible.

What do you dislike about ManyChat?

Haven't found anything yet that I dislike yet.

What problems is ManyChat solving and how is that benefiting you?

Building my Audience online. Better marketing and personal touchpoints with prospects.

Small Business (50 or fewer emp.)
Aug 26, 2020
 Source
Overall Rating:
5.0
Juan camilo G. avatar
Juan Camilo G.
Analista Programador De Plataforma
Share
"Escalate your business"
What do you like best about ManyChat?

A bot never gets frustrated. A bot never get tired. Bot do what you tell him to do. Having a bot is not only about optimizing your time, I gives the possibility to test and optimice sales. And offcourse, get focused in real interested buyers.

What do you dislike about ManyChat?

Sometimes the bot doesn't raise. And somehow, the Flows downgrade for no particular reason.

What problems is ManyChat solving and how is that benefiting you?

First contact with the client, attention experiment for optimal propuses

Small Business (50 or fewer emp.)
Aug 20, 2020
 Source
Overall Rating:
5.0
RI
Ruben I.
Founder
Share
"The Online Business Industry Can't Survive Without This"
What do you like best about ManyChat?

The high amount of lead engagement and easy setup

What do you dislike about ManyChat?

Actually we can't complain! Our lives are a lot better with them, they're so affordable that you can't dislike anything

What problems is ManyChat solving and how is that benefiting you?

Lead Generation and customer support

Small Business (50 or fewer emp.)
Aug 18, 2020
 Source
Overall Rating:
5.0
EG
Evripides G.
Founder
Share
"No.1 Messenger Marketing Platform"
What do you like best about ManyChat?

The team behind manychat, is always willing to help out. ManyChat is always at the frontlines of Messenger Marketing allowing us to serve our customers the best

What do you dislike about ManyChat?

Absolutely nothing. Even if I dislike something, you just submit it on their feedback backlog and the team gets back to it ASAP.

What problems is ManyChat solving and how is that benefiting you?

I'm helping my clients boost their ROI and save a tremendous amount of time by automating their customer experiences.

Small Business (50 or fewer emp.)
Jul 28, 2020
 Source
Overall Rating:
5.0
MS
Mario S.
Founder
Share
"The best Messenger Chatbot service!"
What do you like best about ManyChat?

Support is great and everything works smoothly!

What do you dislike about ManyChat?

Lack of some features, as sending many photos at the same time

What problems is ManyChat solving and how is that benefiting you?

I use it for customer support, email & phone collection and campaigns

Small Business (50 or fewer emp.)
Jul 20, 2020
 Source
Overall Rating:
5.0
Anna Andrea M. avatar
Anna Andrea M.
Event Producer
Share
"The Most User Friendly Tool for Building Chatbots"
What do you like best about ManyChat?

I like the flow builder, all the options of messages. Loved when they added conditioning and smart delays. Makes it easy to build.

What do you dislike about ManyChat?

For now only that we can't add SMS from different countries, we have to pick only one...

What problems is ManyChat solving and how is that benefiting you?

Helping automate processes, deliver lead magnets, and course info, it's so helpful for reminders too. We have increased our engagement and attendance rates.

Small Business (50 or fewer emp.)
Jul 16, 2020
 Source
Overall Rating:
5.0
Johnny K. avatar
Johnny K.
Director
Share
"Manychat is the most user friendly tool to build Chatbots. Period."
What do you like best about ManyChat?

The flow building tool is so initiative. The ability to use pick-whips and click to add elements in a non-linear fashion allows a user to take complex designs and build quickly. The Google Sheet plugins has multiple ways to both push or pull data which allows for you to keep data in an external tool. The fact that you can do all of this without coding is amazing.

What do you dislike about ManyChat?

The conditional blocks could use a bit UX work. The view of conditional blocks in the flow builder is good, but the side-bar options are a bit clunky and doesn't pre-populate with already created values. It would also be valuable to be able to send data out of Manychat more easily for analytic purposes. No ability to download .csv data is a bit painful. This means any data you want has to use Google Sheets. Not great multi-language support. Also our target is focused in Myanmar and so SMS is not supported.

What problems is ManyChat solving and how is that benefiting you?

Manychat helps us build chatbot solutions for Financial Literacy in Southeast Asia where where a fast growing percentage of new users are leapfrogging traditional technologies and going strait to chat and facebook messenger. Manychat allows us to quickly spin up solutions for educating users in our market without needing the typical long tech build cycle. We also are meeting our users where they already are which is Facebook.

Small Business (50 or fewer emp.)
Jun 13, 2020
 Source
Overall Rating:
5.0
EM
Eliseu M.
Founder
Share
"Nice step into the future of communication"
What do you like best about ManyChat?

Is a very easy to understand app. Very powerful. And integrates very well with Facebook. The free version is very good and I am very much decided to go Pro in the near future.

What do you dislike about ManyChat?

I would like have more features, but I believe that ManyChat will keep growing. So I am comfortable on waiting. SMS and email marketing are still not available in Portugal...

What problems is ManyChat solving and how is that benefiting you?

I am capturing leads more easily. And I am showing my audience that I am very technologically advanced what is good for my reputation.

Small Business (50 or fewer emp.)
Jun 04, 2020
 Source
Overall Rating:
5.0
CH
Chris H.
Founder
Share
"Must have in your digital marketing toolbox"
What do you like best about ManyChat?

In digital marketing it is pointless trying to force your customers to interact with you exactly how you want them to. ManyChat provides the perfect option for Facebook marketing whether you run Facebook Ads or simple want to give customers a simple to reach you. The automated chat routines make it easy to get a conversation started, even when you are not available.

What do you dislike about ManyChat?

Nothing really. There is plenty of content online for those who want to self learn and you can always find an agency willing to help if you need it.

What problems is ManyChat solving and how is that benefiting you?

We are capturing leads on autopilot and turning these leads into customers!

Small Business (50 or fewer emp.)
Jun 01, 2020
 Source
Overall Rating:
5.0
Meiko S. P. avatar
Meiko S. P.
Strategic Communications Specialist
Share
"Recession-Proof Your Business with Automation"
What do you like best about ManyChat?

Pandemic or not, you can keep the lights on and food on your table by automating your business with ManyChat. I personally use the Double O Method. By Optimizing my FB Page, I Organically receive leads into my ManyChat Sequence. This is automation on auto-pilot. It's a no-brainer. Everybody should be doing this.

What do you dislike about ManyChat?

ManyChat is constantly upgrading its services, so you have to keep up or you'll get left behind.

What problems is ManyChat solving and how is that benefiting you?

I am solving the problem of getting leads organically. I have gotten leads with my Double O Method.

Small Business (50 or fewer emp.)
May 29, 2020
 Source
Overall Rating:
5.0
Ion G. avatar
Ion G.
Founder
Share
"One of the best marketing tools today!"
What do you like best about ManyChat?

I like the support team, always new updates and new futures to convert your subscribers to real costumers.

What do you dislike about ManyChat?

The Facebook Policy, which always confuses the good development of the application.

What problems is ManyChat solving and how is that benefiting you?

Less const for my Marketing budget and after every campaign I have a list of subscribers with whom I can work in the future!

Small Business (50 or fewer emp.)
May 27, 2020
 Source
Overall Rating:
5.0
MS
Michelle Barnum S.
Founder
Share
"ManyChat changed mine and thousands of my customers' lives!"
What do you like best about ManyChat?

You don't have to be a developer to use ManyChat. It was created for business owners to quickly setup and optimize chat bots. And while you can do VERY advanced things with ManyChat - you don't have to be advanced to use it.

What do you dislike about ManyChat?

Like any platform sometimes you can get into overwhelm on how to do what needs to be done.

What problems is ManyChat solving and how is that benefiting you?

I teach Amazon sellers how to launch, rank, and harvest reviews for their Amazon listings. I've personally launched thousands of Amazon products with ManyChat and have trained thousands of Amazon sellers how to use it as well.

Small Business (50 or fewer emp.)
May 05, 2020
 Source
Overall Rating:
5.0
Ben B. avatar
Ben B.
Senior Configuration Analyst | Business Systems Analyst
Share
"A+ Software and Support"
What do you like best about ManyChat?

Hugely robust software with regular updates. Great support most of the time. Very open to input and suggestions from the user base.

What do you dislike about ManyChat?

Rare bugs where elements don't copy when copying bots to a new account. Sometimes takes multiple tries to get satisfactory support.

What problems is ManyChat solving and how is that benefiting you?

Marketing automation.

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