ManyChat is a cloud-based chatbot platform that helps small businesses drive chat marketing campaigns through social media platforms and text messaging. Among its notable features, ManyChat stands out for its efficient message broadcasting, drip marketing, A/B testing, audience segmentation, and lead conversion tools. Its drag-and-drop interface also allows businesses to create custom chatbots with predefined templates and access to advanced tools that let agents prevent incoming bot messages while still communicating with key subscribers.
Capabilities |
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Segment |
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Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
It has a follow-up system that Nurtures and keeps in touch with your clients until there or ready to buy a home, sell a home, or rent a home
it is a little difficult to learn; if you follow the steps and don't skip any steps as I did. It will make it much easier to learn, quickly I am a current user of this product
I am getting new contacts and learning the proper follow-up process. It is helping me to improve my business. Looking forward to doubling my sales in the next few months!
ManyChat as a very nice clean UI, it's easy to navigate, very intuitive UI. I've been using the service for years, and they have continually updated the platform with new integrations, better UI, more tutorials, and a FREE course to help you learn how to use the platform for absolute beginners if you get stuck.
Nothing really, only subjective pricing...lol
I am managing FB pages with Bots to handle inquiries automatically.
The interaction with the customers and everything that i can do in the bots
That the app in android don't let us send a specific flow
Get customers to my clients
The best part about Manychat is its very convenient and user-friendly chatbot flow builder. Also, it provides direct and seamless integration to Facebook messenger. It also allows the developer to test the chatbot before deployment. It's one of the most advanced platforms for rule-based chatbots with a lot of useful functionalities. Its growth tools such as short links and comment growth tools makes it really useful for marketers. It can also be integrated with the Facebook Ad Campaign to make complete use of it. It also allows us t to connect to external APIs using custom webhook calls. Using this feature we can call any rest API such as GET, POST, etc. It also has a template section where we can create and manage flows in the form of tempaltes.
The things that I dislike about manychat are that it lacks a good amount of integrations that are available on other similar platforms. It can have more integrations suck as Slack, Websites, Whatsapp, etc. Also, it lacks an inbuilt support for NLP for making AI-based Chatbots.
We are solving the problem of designing chatbots without writing any code and that too in very less time. With a platform like Manychat we can easily create, build and deploy a chatbot to a Facebook page within no time.
ManyChat's user experience makes it super simple for our team to map out the funnel and even make adjustments right away. And to think that some members of our team aren't tech savvy but can follow really simple instructions from the free course PLUS the support team is the best! They have answered all of our questions in less than 10 minutes whereas it would take us hours on other tools or worse, get ignored. I also love ManyChat being an all-in-one software solution for marketing. We use ManyChat not just for our lead gen campaigns but also as a CRM.
I am looking forward to having sms available in the Philippines. Aside from that, I'm good.
We help local businesses and national businesses turn their lead generation efforts into profitable campaigns. Our clients pay us only for the results we deliver and ManyChat has made our funnels one of the best with 50% conversions with 7-10 questions as prequalifiers.
The user experience is very easy, very straightforward. Even non-techie people like me can do it. Everything from the UX to implementation is very simple and easy to do. They also provide a very comprehensive Free plan which helps micro-businesses such as mine thrive. They also don't bug you to upgrade to a paid account which is also good - It makes me want to consider more to get their paid plan.. but maybe in the near future when my business is more stable.
So far, I don't see any disadvantage in using manychat.
Automation of my online business via messenger. I don't need to reply to customers one by one now. It also shows my products in-chat to help customers decide then and there which products they want.
it is very versatile and with integration your options are endless...
Based on my personal experience im good with it so far
to create qualify data base for businesses and highly effective lowcost retargeting campaings
I Love how easy the interface is to navigate and how they making good updates to the platform. Also, I love the ability of the platform to integrate with different other tools. I also like the visual flow builder especially how it makes all the steps in the chatbot funnel visible.
Haven't found anything yet that I dislike yet.
Building my Audience online. Better marketing and personal touchpoints with prospects.
A bot never gets frustrated. A bot never get tired. Bot do what you tell him to do. Having a bot is not only about optimizing your time, I gives the possibility to test and optimice sales. And offcourse, get focused in real interested buyers.
Sometimes the bot doesn't raise. And somehow, the Flows downgrade for no particular reason.
First contact with the client, attention experiment for optimal propuses
The high amount of lead engagement and easy setup
Actually we can't complain! Our lives are a lot better with them, they're so affordable that you can't dislike anything
Lead Generation and customer support
The team behind manychat, is always willing to help out. ManyChat is always at the frontlines of Messenger Marketing allowing us to serve our customers the best
Absolutely nothing. Even if I dislike something, you just submit it on their feedback backlog and the team gets back to it ASAP.
I'm helping my clients boost their ROI and save a tremendous amount of time by automating their customer experiences.
Support is great and everything works smoothly!
Lack of some features, as sending many photos at the same time
I use it for customer support, email & phone collection and campaigns
I like the flow builder, all the options of messages. Loved when they added conditioning and smart delays. Makes it easy to build.
For now only that we can't add SMS from different countries, we have to pick only one...
Helping automate processes, deliver lead magnets, and course info, it's so helpful for reminders too. We have increased our engagement and attendance rates.
The flow building tool is so initiative. The ability to use pick-whips and click to add elements in a non-linear fashion allows a user to take complex designs and build quickly. The Google Sheet plugins has multiple ways to both push or pull data which allows for you to keep data in an external tool. The fact that you can do all of this without coding is amazing.
The conditional blocks could use a bit UX work. The view of conditional blocks in the flow builder is good, but the side-bar options are a bit clunky and doesn't pre-populate with already created values. It would also be valuable to be able to send data out of Manychat more easily for analytic purposes. No ability to download .csv data is a bit painful. This means any data you want has to use Google Sheets. Not great multi-language support. Also our target is focused in Myanmar and so SMS is not supported.
Manychat helps us build chatbot solutions for Financial Literacy in Southeast Asia where where a fast growing percentage of new users are leapfrogging traditional technologies and going strait to chat and facebook messenger. Manychat allows us to quickly spin up solutions for educating users in our market without needing the typical long tech build cycle. We also are meeting our users where they already are which is Facebook.
Is a very easy to understand app. Very powerful. And integrates very well with Facebook. The free version is very good and I am very much decided to go Pro in the near future.
I would like have more features, but I believe that ManyChat will keep growing. So I am comfortable on waiting. SMS and email marketing are still not available in Portugal...
I am capturing leads more easily. And I am showing my audience that I am very technologically advanced what is good for my reputation.
In digital marketing it is pointless trying to force your customers to interact with you exactly how you want them to. ManyChat provides the perfect option for Facebook marketing whether you run Facebook Ads or simple want to give customers a simple to reach you. The automated chat routines make it easy to get a conversation started, even when you are not available.
Nothing really. There is plenty of content online for those who want to self learn and you can always find an agency willing to help if you need it.
We are capturing leads on autopilot and turning these leads into customers!
Pandemic or not, you can keep the lights on and food on your table by automating your business with ManyChat. I personally use the Double O Method. By Optimizing my FB Page, I Organically receive leads into my ManyChat Sequence. This is automation on auto-pilot. It's a no-brainer. Everybody should be doing this.
ManyChat is constantly upgrading its services, so you have to keep up or you'll get left behind.
I am solving the problem of getting leads organically. I have gotten leads with my Double O Method.
I like the support team, always new updates and new futures to convert your subscribers to real costumers.
The Facebook Policy, which always confuses the good development of the application.
Less const for my Marketing budget and after every campaign I have a list of subscribers with whom I can work in the future!
You don't have to be a developer to use ManyChat. It was created for business owners to quickly setup and optimize chat bots. And while you can do VERY advanced things with ManyChat - you don't have to be advanced to use it.
Like any platform sometimes you can get into overwhelm on how to do what needs to be done.
I teach Amazon sellers how to launch, rank, and harvest reviews for their Amazon listings. I've personally launched thousands of Amazon products with ManyChat and have trained thousands of Amazon sellers how to use it as well.
Hugely robust software with regular updates. Great support most of the time. Very open to input and suggestions from the user base.
Rare bugs where elements don't copy when copying bots to a new account. Sometimes takes multiple tries to get satisfactory support.
Marketing automation.