Landbot Reviews: 4.7/5 — Highly Rated

The interface is well done and the customer support extremely reactive 🌟

Nothing so far! The customer support came back to me very quickly even before I could experience any issue

Landbot is a very practical solution to build bots with all the options you will ever think of. The range of their features is exhaustive, so you can materialise all you ideas into a bot

It has allowed us to configure in a fairly simple, easy and fast way the answers that the bot should issue to the most common questions asked by customers on our website, the ease of use is surprising, you can do everything the first I try since from the installation to the ideal configuration it is very intuitive, and assuming that you have any questions, the customer service team will respond as soon as possible, so that you can solve your problem quickly, the interface is very striking and easy to use, the precision with which it understands the client's requirements is admirable, it is enough for the user of the page to enter a few words and the software automatically detects what he is asking, I highly recommend it.

The only thing I could complain about is the price, I found it somewhat expensive compared to other options, I really made the decision to buy the product based on the recommendations of my friends

Creating conversations of trivial questions that my clients had was a common denominator on my website, so most of the time my technical service workers were answering these questions instead of meeting the necessary requirements, which we resulted in a greater number of people waiting than if they really had a problem that required the assistance of an operator, now with Landbot we were able to configure the answers to trivial problems in such a way that the bot would be responsible for answering and clarifying those doubts and thus leaving the operators free to resolve doubts that really require the attention of an operator.

Their user interface to build chatbots is the best and most intuitive I've used. The have introduced a lot of high value features and continue to innovate. Other favorite features are Google Sheets integration, conditional login and set variables. Their reporting is better than most in Google Analytics as well as in application.

Several important attributes such as url targeting and some styling require you to update the script placed in html rather than adjusting in application. Rather than updating your targeted pages, or even turning the chatbot off within the admin tools, it is necessary to update script and submit to developer to install on designated pages. Standard styling options are limited. The standard chatbot window look and feel is a bit clunky. Their customer support is responsive but not immediate.

Landbot is very easy to learn and quick to implement and is a good user experience for online customers. Our sites have had very solid engagement in the chatbot. We were able to reduce incoming calls by providing valuable information about the World Poker Tour Cruise to those who had booked. Also the chatbot was a tool in increasing bookings as it was more interesting, friendly and entertaining that going through website pages. The analytics makes it very easy to review conversations and learn what people are most interested in.

Drag/drop and test interface was key. As a no-coding solution this couldn't have been easier. Love the Zapier integrations.

You can't change the preemptive message without redeploying code on your site. Their chat interface is pretty basic, but it's not really being billed as as replacement for a chat service. Wish they added Zendesk integration so I wouldn't have to pay Zapier too.

We are using Landbot to cut down on our customer service basic questions. The bot (with our youtube instructional videos) solves a lot of issues before they make it to our helpdesk.

Landbot is very easy to use. Also they are constantly improving the tool. A lot of integrations are possible. Landbot can be used with Facebook and Whatsapp to automate conversations and they are introducing AI-like structures. The Customer Service is good and quick to help you with any additional questions or problems you might have and will come back with adjusted code to do things that are not yet possible through the normal interface.

Downside is that not all features are there yet and sometimes they are still limited in what you can do with them, but that is part of being a start-up. Also at the moment the analytics side of the tool is limited, but since all data is available, you can do all the analytics yourself as well through external programs like google sheets.

We help our clients with proactively building online conversations with their visitors and clients. We build interactive forms, funnels, quizes etc in Landbot to engage visitors, collect the data and do follow up through e-mail marketing.

It is so easy to set up a beginner or moderate chat bot flow, the UI/UX is very good, just about 30 minutes of testing and you're good to go.

1.Customer Support can be a bit faster. 2.No flexible to switch between human support & livechat, you cannot use 3rd party livechat software to integrate to the flow. 3. No drop down option, no bulk input button option, no quick setup for conditional logic in case of asking Country/State/City.... 4. No easy custom validation for entries (phone, naming diacritics...)

Repetitive customer acquisiton process can be done fast by using Landbot.

The ability to produce intelligent and detailed process flows, allowing any possibility to be covered.

The limitations of the free plan. Upgrading to the premium plan would enable a larger range of features that might make your chatbot more impactful.

I have solved the problem of an increasing bounce rate and lowered conversion rate. Due to the chatbot, more users are engaged and don't have the opportunity to disengage.

Easy to understand and create agents on the tool.

Has loading issues upon multiple chats in the system. Delay in customer service response.

The most occurring issues can be solved via BOT and we also get to live chat with our customers who prefer chat as a medium to get in touch with customer support.

Drag a drop funnel bulding. Its really easy to build a chatbot

Analytics. I think the analytics side is really poor, the only way to do analytics was through google sheets and isnt good enough

We sell chatbots for crypto companies in order to make the KYC process easier

The simplicity is the core. I am a Designer and not a dev, so the simplicity how I am able to create quickly ideas that work

Some times bugs are very difficult to understand and to manage for a non Dev guy. Please, do not add too many features and keep the experience wonderful

I used LandBot to create a MVP, and with others platforms I would bot be able to do that

It's simple to use, and the team is always there to help you. It's a good solution that you can implement quickly and test if it works for your organization. In our case, it worked very well!

You can see that the product must be developed a little bit more. In the beginning, when setting up the bot, we missed some basic functionalities.

We obtain more leads on our website, and we offer a different way to send the message to our prospects. It's something fresh, easy to use, with excellent results.

The easy learning curve and the easy implementation of third party software

Depending on your internet bandwidth and the speed of your connection, sometimes it gives errors when you try to publish all your changes

It's easier to develop anything with a minor team cutting the time needed to create any project in a lot of time. Also, you can have a full-on customer support experience without the need for any agent in between, which its helpful if you are a small company without much capital to hire new employees

Ease of use Customer support User interface

Somewhat limited integrations with other apps

We use Landbot as a funnel for inbound customers on our website

I like having multiple channels at my disposal when building and deploying bots. The interface is pretty clear, and the widgets for embedding the bot are not too heavy resource-wise.

I'd like to be able to test my bots from other parts of the flows, not from start each and every time. The first (starting) step is also something I miss the flexibility with, ie. I'd like to have different conditions as a first step to the bot, not a Welcome message all the time. The price is extremely high if you want to use webhooks and other a bit more sophisticated functionalities, and I find it extremely hard to defend the price when trying to sell the bots to my clients. I honestly think if they lowered the price they would benefit a lot with new businesses adopting the service. Lack of additional agents by default is also something I would like to change, as well as not being able to easily develop the bot on my test account and making a template out of it so I can transfer it to another owner in the future.

I mostly use landbot for lead gen and support. The UX of the final bot is well executed and users are following the conversations easily.

The ease of use to build the bot is certainly the best thing about the application.

Some core features are missing or restricted to their most premium plans, the jump in pricing really does not make any sense to me.

We have an automated maintenance form, it allows tenants to tell us about maintenance issues in their house. It also then can diagnose simple issues so we're not dealing with basic issues from tenants.

I like the good layout and nice user experience. The drag&drop UI for backend is also nice but could be more complex.

The available blocks are really simple. Users can recognice really quick its just a simple click-route they are following

Quicke and cheap way to provide a chatbot on a website just to see if users are using it. Then clients will ask for a more complex solution. Its a starter tool.

I discovered Landbot when they sent me a promo. It was pretty straightforward, and when I ran into trouble their customer service was prompt and very helpful.

I has to use Zapier to connect the Landbot inputs with my CRM solution and that was a little tricky. Not Landbot's problem actually, though it would have been easier if I could have connected directly.

Getting leads to complete the form. No benefits yet but it has only been a few days.

Customer Success staffs are really helpful. They responded to my request quickly and on time.

It can be frustrating that most of the support you need is due to limited functionality; often time it is just that what flow or functionality is not available yet or still in the pipeline. I also did not like the fact that the use intercom for their customer service services as a competitor of their products, it gives a feeling of lack of trust in the product.

Chatbot for Lead Generation to acquire new contacts and logos.

Great baseline features: Zapier and Slack integrations, conditional logic, and a few other neat ones. Also really like the analytics and reporting. Favorite thing by far was the easy of creating the logic paths for the bot which was very intuitive.

It's buggy at times, but usually within a few days the bugs get resolved. For example, one time it would behave as if I was still active even though I marked "away" which caused quite a bit of customer confusion. The biggest issue by far is the forced branding on the lowest paid plan. The branding obtrusively overlaps the UI and interferes with the function of the form. When I brought this up with support, the only offered solution was to upgrade to the next tier at 3x the cost. This is not an acceptable answer in my opinion.

We wanted to automate and personalize a web form. We have seen increased conversion rates since implementing. If the tool didn't have the mentioned issues, we would be longtime customers for sure.

The builder is suitable for company how works at marketing solutions

The company is unfair in its terms of use and license. I built bots several years ago, the company decided to upgrade the system and I had to upgrade to packages of 100 dollars per month! to continue using the system. Thay give you nice answer at support but no solutions to user at the end .

Building a bot in an easy way

the easy use and the way things work in the dashboard

that FREE and STARTER plan --- that cost 30 euro! are with ads. i wasted a lot of time trying to create a bot and experiencing it, but could not use and even fully review the flow completely without an ad jumping IN THE MIDDLE OF MY BOT and offering landbot to the bot user!!! this is unacceptable ! a waste of time and NOT LESS THEN A contempt your costumer to be. if you write a starter \ free plan - let us experience the product! not let us use it TOO MUCH TO BACK UP

nothing at all !! i couldn't use the product first plan - 30 euros - because the representative in the live chat- told me it has ads. IN THE CHATBOT ITSELF! and that ads are not showing only on the 100 euro plan and above... i need a small plan - does that mean i will advertise you and pay for that ?! I'm not paying to advertise your product !!! learn form other products and have A REAL FREE PLAN or at least LET US KNOW from the start what CAN and CANNOT use in each and every pack.. and not- let the costumers discover by themselves, I was one second away from buying the 30 euro pack and decided to ask the live chat to make sure the ads are off if I pay you 30 euros a month !!