( 291 )
Landbot Reviews & Product Details
Landbot.io is a no-code chatbot platform that empowers businesses to build frictionless conversational experiences from end-to-end.
Turning conversations into profitable outcomes, Landbot helps Marketing, Operations, and Customer Service teams triple their efficiency and cut operating costs by 30% or more. Whether it's for WhatsApp, Web, or Messenger, anyone can create automated chatbot flows to better engage customers and increase conversion rates.
Landbot is also leveraging recent advancements in AI and GPT-3 to help make the chatbot building experience even more accessible, combining the no-code capabilities of Landbot with other Large Language Models.
( 1 )
| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Fun UX, easy to build. flexible and powerful thanks to a variety of integration options
No multi-language support out of the box (can be done with code)
Interactive puzzles
Easy to integrate multiple channels into one single bot development tool and a very design changer web widget to connect with website visitors.
The bot builder canvas is slow from time to time.
WhatsApp integration with a great support from LandBot team and usage of the API to integrate to other custom channels
Very nice user experience and responsive customer service
We cannot delete any chats, for example if a mistake is made.
We are solving pain points related to access to financial services and using WhatsApp bots to facilitate usage.
The overall process of building a complex chatbot was great. I could then make subtle changes without much effort! It was also really great to have a tech team on hand in case of any issues, which I did use a lot.
There could be a bit more "hand-holding" in the beginning wherein you can click on something (like a Condition), and it could explain it to you in a video or a practical example. It would be great to work through a small practice example, in the beginning, to get to grips with the different aspects of the interface.
We were trying to do different prototypes on our services and it really has fed into our overall user interface. Using landbot has made it so much easier to showcase how beautiful and streamlined a chat function would look on our website.
Easy to build chatbots. Also easy to track and see statistics (drop off rate). Helped us to reduce dissatisfaction for FAQs by 6%. Also ticket income has been reduced by 10% after start using Landbot.
To be honest, I don´t dislike anything. Everything is pretty straightforward and gives you huge advantage of reducing tickets and decreasing dissatisfaction. Direct inboound from chatbot to Zendesk would be nice to have :)
Incoming ticket reduction has been successfully done after using chatbots from landbot. Also, dissatisfaction for FAQs has decreased. Because of the Drop off rate, we can easily edit and improve them as well.
All the possibilities that the platform offers. It's very intuitive and with a lot of ways to connect to other systems.
Some times is difficult to connect native to some platforms
automations and connections between things
Landbot provides an easy way for me to build a conversational chatbot on both the website and Facebook page. It helps us to easily engage with our web visitors and Facebook fans and capture their inquiries. It even helps capture high qualify leads. Good job!
Nothing in particular. However, the default behavior of running any code inputted by the user when we show it on the interface is somehow bothering.
User engagement and lead generation.
Very structured approach - with no technical background, I can build the bot with the branding, tone, and content that I want. The bot can keep up even with complex calculations that I would usually do in excel. The customer support is very good, and technically very helpful!
The formulas and variables need some time before you can fully grasp it, there are helpful videos, but they never entirely cover the case you need.... Thank goodness for a strong customer service that can walk you through it.
I am building a landing page to test a new product, and rather than building a calculator directly on the page; I used landbot for a more conversational approach. More friendly, and flashy than a static table.
It is so easy to implement for people that don't work directly with the technical development of IT softwares on a daily basis.
It has limited solution considering that is a turnkey solution. For that reason, a certain level of customization cannot be achieved.
With Landbot I am able to give a 24-hour support solution to our customers, bot on our website and on our social networks.
I think it's really great tool for marketers and improves the results. At the same time, the people in the support are really patient and try to help.
Everything was amazing there, maybe the price is little high
Increase the conversion