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Zoho SalesIQ
Engage, Analyze, Convert Effortlessly
4.4

( 250 )

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Zoho SalesIQ Reviews & Product Details

Zoho SalesIQ Overview
What is Zoho SalesIQ?

Zoho SalesIQ is a powerful, user-friendly customer engagement software that helps businesses track and engage with their website visitors in real time. It offers a wide range of features including website visitor tracking, chat support, lead capture, and analytics. As part of the overall Zoho ecosystem, it integrates easily with Zoho CRM, allowing for seamless monitoring and management of leaders, and its ability to track and analyze website visitor behavior, providing valuable insights for businesses.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
Social Media
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What are the pros and cons of Zoho SalesIQ?
Zoho SalesIQ Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
Zoho SalesIQ Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Zoho SalesIQ Media
Zoho SalesIQ video thumbnail
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Zoho SalesIQ Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 15, 2025
Zoho SalesIQ Logo
250 Zoho SalesIQ Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Mar 21, 2019
 Source
Overall Rating:
4.5
JS
Javier S.
Sales Representative
Share
"Real time website activity!"
What do you like best about Zoho SalesIQ?

Sales IQ is incredible because I can see who is on our website, device, where they are from, length of time, track their activity, and even see how they got to our website. Love that it keeps track of their lead points.

What do you dislike about Zoho SalesIQ?

I do not like it when a chat comes in and the chimes blow up my headphones... :(

What problems is Zoho SalesIQ solving and how is that benefiting you?

We are solving accessibility for new leads to ask questions. Ease of use for leads to ask questions. Very helpful to see where people visit us from.

Small Business (50 or fewer emp.)
Feb 01, 2019
 Source
Overall Rating:
4.5
Improlabs P. avatar
Improlabs P.
Marketing Manager
Share
"Essential tool for Online presence of all type of businesses"
What do you like best about Zoho SalesIQ?

Zoho SalesIQ is easy to use and essential medium for online customer service environment. It works for all most any type of businesses. It helps us to communicate with clients from cross-border regions. We can easily tract down the clients location/country which is vital for businesses like us. We can gather informtion such as email address, client details of clients who are visiting our websites. We can also track down missed clients and gather their information from Zoho SalesIQ for customer mining processes.

What do you dislike about Zoho SalesIQ?

Sometimes the live update may not provide correct number of clients in the sites and it will require reloading to make it correct.

What problems is Zoho SalesIQ solving and how is that benefiting you?

Serving clients or reaching clients to around 50 countries through Zoho SalesIQ which would be impossible by using any other communication tool or medium.

Small Business (50 or fewer emp.)
Jan 31, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Simple and Effective"
What do you like best about Zoho SalesIQ?

I like how easy it is to integrate it with your website. The analytics that is sent to you to disclose patterns The tracking and the automations like bots and smart triggers

What do you dislike about Zoho SalesIQ?

What do I dislike. I have not been displeased to be honest. There are no cons for me or for my application of this software.

What problems is Zoho SalesIQ solving and how is that benefiting you?

The problem that was solved was that customers were now able to contact me easier and at times convenient for them. I was missing out on conversations like these before

Small Business (50 or fewer emp.)
Jan 28, 2019
 Source
Overall Rating:
4.5
JD
Jonathan D.
Creative Director Wayfinding & Branding
Share
"Great tool to convert customers!!"
What do you like best about Zoho SalesIQ?

The tool allow you to track customer visits to your website as well as converting new prospects. Making it easy for customers to chat with you will definitely make this worthwhile!!

What do you dislike about Zoho SalesIQ?

Hardly any negatives with this tool! It easily connects with other Zoho Apps as well, making it great to track KPIs.

What problems is Zoho SalesIQ solving and how is that benefiting you?

Connecting with potential customers.

Small Business (50 or fewer emp.)
Jan 23, 2019
 Source
Overall Rating:
4.5
MT
Mehmet T.
Technical Manager
Share
"Nice experience"
What do you like best about Zoho SalesIQ?

Clean interface, nice support team. Enough feature for pay.

What do you dislike about Zoho SalesIQ?

It should have WHMCS integration, for creating tickets from live chat especially. You have to add yourself to every team and add users for monitoring, thats bad.

What problems is Zoho SalesIQ solving and how is that benefiting you?

We could reach the clients easy way with SalesIQ. We could track potential clients, current clients and score them. Also creating intelligent trigger provides nice touch for visitors who reachs you first-time.

Small Business (50 or fewer emp.)
Jan 23, 2019
 Source
Overall Rating:
4.5
AS
Anthony S.
Laboratory Director
Share
"Easy as 1 2 3"
What do you like best about Zoho SalesIQ?

A nice simple to integrate and use. I have a separate monitor that is on all day watching Internet traffic. In about 9 months I have had about visits and several business opportunities.

What do you dislike about Zoho SalesIQ?

Could use a little more analytics so that I can improve my web site

What problems is Zoho SalesIQ solving and how is that benefiting you?

Analytical Testing Consumer product testing

Small Business (50 or fewer emp.)
Jan 23, 2019
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Great product helps my team reach out to prospective clients"
What do you like best about Zoho SalesIQ?

Ability to chat with clients, attach files etc to chat with our prospective customers when they 1st visit our website for the first time. If gives us an easy way to reach out and communicate with those that prefer not to call in to our office. It also allows multiple users to take over conversations that need to be passed onto someone more senior to resolve any higher level customer issues.

What do you dislike about Zoho SalesIQ?

nothing the program does what I need it to do. It was easy to install and fast to set up on the same day we decided to move forward with the software. We even have a remote employee who uses the program.

What problems is Zoho SalesIQ solving and how is that benefiting you?

Better communication with clients, fast response times to online customer inquiries. Ability to save common responses so we dont have to retype the same replies over and over again. We also love the instant emails we receive when we are not online, allowing us to reply to customer inquiries quickly and address their concerns in a timely manner. The program has greatly improved our customers satisfaction levels when it come to online questions. We look forward to continuing

Small Business (50 or fewer emp.)
Nov 02, 2018
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"SalesIQ gives great insight into website traffic"
What do you like best about Zoho SalesIQ?

Zoho SalesIQ allows great options for tracking, as well as communicating with, live visitors to your website. You get detailed insight into exactly how each visitor traveled through your website structure, how long they stayed on each page, and therefore, what likely interested (and disinterested) that visitor. You can use reporting as well as visitor feedback to directly improve your site. Zoho SalesIQ integrates with other Zoho Apps, including CRM and Campaigns, among others.

What do you dislike about Zoho SalesIQ?

Zoho SalesIQ has been great for us so far, and we have not had any major drawbacks or issues at this time.

What problems is Zoho SalesIQ solving and how is that benefiting you?

Zoho SalesIQ has enabled us to get real, live feedback regarding our website and our potential prospects and customers.

Mid Market (51-1000 emp.)
Dec 12, 2017
 Source
Overall Rating:
4.5
AG
Verified Reviewer
Founder
Share
"Zoho"
What do you like best about Zoho SalesIQ?

Similar sfdc but not all complete an offering or as powerful

What do you dislike about Zoho SalesIQ?

Generation of reports not as detailed as in sfdc but cost is nowhere near that of sfdc

What problems is Zoho SalesIQ solving and how is that benefiting you?

Ease of use much easier than sfdc

Small Business (50 or fewer emp.)
Dec 08, 2017
 Source
Overall Rating:
4.5
VS
Viren S.
Business Development Manager
Share
"Best Customer Support Chat Tool"
What do you like best about Zoho SalesIQ?

I liked the way the visitor on the website are tracked in terms of time spent by them on the site. Interacting with visitor is also smooth

What do you dislike about Zoho SalesIQ?

The agent goes into the idle mode in few minutes of inactivity.

What problems is Zoho SalesIQ solving and how is that benefiting you?

Direct interaction with the end customer