Zoho SalesIQ Reviews: 4.4/5 — Solid Choice

I love the whole concept. The magic behind the scene that makes the results possible. I love the graphics. I love the seamless integration in ZOHO CRM. At least it is possible.

For small offices like me it would be a dream if the Free plan would include also integration to ZOHO CRM. It would enable me to gather experience and encourage me to inspire other prospects of my rainmaker community to get this hit stuff!

Interaction with prospects to convert them to leads.

I really like the service because it permit me to improve my customer care and reach more potential leads or contacts.

I would love to a new way to connect with my customers and it should be to have headup on my website

Im a web agency so I'm looking forward to provide very efficiency services to my clients.

It integrates with CRM (the right way) and with Support and with MailChimp. Yes I know it integrates with other apps but those are the most important to a SaaS company. I've used other chat programs and honestly, some have a better/simpler UI (which is about to be updated in 2 weeks) but no one packs the punch like Sales IQ. The BEST feature is how it integrates with CRM and zoho Support. Other chat programs offer a weak/limited and/or one-directional integration but zoho allows you to see leads, prospects, customers, accts., update data on accts and even close a deal over the chat. It's awesome.

Compared to other chat programs it's got a kinda complex UI. Part of this is due to the fact the sales IQ does more than others but part of it is just UI. I used https://www.livechatinc.com/ before sales IQ. And I think they have the simplest UI ever. But the problem is that it's not integrated with zoho crm or zoho support. Also, I'm a team of 2 and I really want a few of the elements of the next plan up but I can't justify the price bump per user. The feature I really want is the IP block and I'd have to go from $10/user to $30/user and that's kinda steep. I wish I could buy that one feature a la carte (or free).

Everyone needs chat if you want to connect with prospects/customers in a modern way. But getting realtime access to your CRM data makes the chat so much more enjoyable and useful.

Prompt - focused attention quickly address questions

Visitor history page confusing to layout and reset to original default, or a previous state

Understanding settings of SalesIQ for web embed widget office hours and automated interaction.

ZOHO offers all applications required to run a competitive business today! Excellent for sales and business development consultants. Integrates and synchronizes all applications in one platform. Very good for to support the future growth of companies without the need to switch to any other application in the future. Continuous improvements based on their experience and customers feedback. Very fast service response either by email, phone, live chats or screen sharing. These people can call you immediately and stay on the phone for hours until they completely satisfy clients needs.

Too much good service and very fast response :-)

I am working as a sales development consultant. All applications needed for sales development are offered and synchronized in one single platform. Very good for to support the future growth of companies without the need to switch to any other application in the future. Continuous improvements based on their experience and customers feedback. Very fast service response either by email, phone, live chats or screen sharing. These people can call you immediately and stay on the phone for hours until they completely satisfy clients needs.

The ease at which everything synchs together. It just saves me hours of repetitive work every week. AND their customer service is amazing.

That its not possible to check for duplicates between leads and contacts and that it has so many features that its sometimes a little difficult to figure out what can be done.

Marketing, Sales, Payment - for us it's basicall a whole ERP system at an unmatched price.

Zoho CRM has reduced the efforts of creating sales evaluation manually in Excel rather, it helps to track the sales pipeline with ease.

Zoho CRM doesn't record every call via mobile even though the number is registered in CRM, and also sometimes, due to connectivity issues, notes don't get uploaded even after two days or more.

Zoho One has increased my productivity by 25% as I can easily track all my deals which are either in initial, demo, proposal or closing stage and it helps me focus on the deals which are on negotiation stage. It keeps track and reminds me of all the further actions to be taken on a particular account.

It has a lot of features that worked well for our client. visitor tracking helped tremendously in A/B testing and brought down our client's CPC substantially. They also have inbuilt VOIP capabilities which our client eventually migrated to, from their existing provider considering Zoho also offers a recording feature for their inbuilt audio call facility, and managing everything in one interface was much easier.

Configuring it was a little daunting but the Zoho support team was very helpful and resolved all issues.

Our client wanted real-time feedback on what features on their website have the most visitor appeal and potential of converting, SalesIQ's visitor tracking feature worked very well in this regard.

Email click tracking with detailed reports pushed into my CRM are fantastic

The Zobot AI chat bot needs serious improvement. It's a wicked pain to setup

Marketing sourcing and understanding the way leads interact with the website

The automation part of the chatbot is great.

We do not like the fact that sometimes the audio notice sometimes stop working.

Interacting with website visitors.

Zoho Sales IQ is a fantastic live and complete platform to connect with customers and solve queries through the chat. The clients are happy with the timely solutions they get, which help build rapport and business growth.

Notification turns off automatically to idle, sometimes missing client queries.

It helps to connect with the customers instantly, solve their queries, and get business. I can communicate with the clients I have been untouched for a long time when they come through live chat, which helps business growth and inactive clients activated.

It is free & it allows around 5000 chats per month, what else do you need for a B2B company?

Nothing much, it works well for a free tool and serves the purpose.

It is a chat tool that helps us to connect with visitors instantly and resolve their queries or convert them to leads.

The UI/UX is mind-blowing and intuitive.

Not much that I see at the moment it is going really well.

It's helping me to manage the entire lifecycle of our clients from a single place.

Transparency and easy to use. It is an e

Slow. It is super slow at times and hard for a marketing guy like me

Zoho one is solving my CRM problems. We use Hubspot for marketing and we push the MQLs to Zoho so that the sales team can take a lead on it. The entire company structure revolves around Zoho

Very easy to implement and customize. There is a lot of extra functionality, especially compared to our old live chat tool. Support has been responsive so far, as well.

We need to pay per user (not a very large amount), whereas we only paid a 1-time fee for our previous live chat tool. Some customization needs to be done using Javascript, and cannot be done via the interface.

Responsive and well-functioning live chat tool that we can put on our website. Website visitors are more comfortable engaging with us now that we have a more modern live chat.

Zoho sales IQ is one of the best solution in the entire industry to manage , create and to generate leads. It is a easy to use solution. We can easily integrate it in our work flow. It provdes breadth of data customization to take clients inputs. Zoho sales I Q is highly customizatble. We have done numerous configuration with zoho sales iq. It is not really the most priciest in the spectrum. We can also design chatbots create our own and customize it with simple steps. Sales conversion rate has certainly increased.

We are not really using the customer self service feature frequently due to a lot of bugs and queries are created. There is a room for improvement in the navigation bar. sometimes the view option of user needs to be selected first and then all the leads will be seen.

We are using all the features for our sales process. We have seen a signigficant growth in organic and digital growth. We are using the live chat feature we provide to our clients on our official website and the quicker resolution of their queries is seen now. Due to chat bots and live chats we have seen the closing of queries increased by 40% which is quite impressive. Sales intelligence feature of sales iq is also my favorite and it can help in managing the leads and deals effectively.

Reliable, good amount of functionality and customisation out of the box, good support in terms of building features although a lot of the advanced customisation will require developers to configure and write script (but it cane be done!).

Not much I can think of at this stage, there was a recent upgrade to the user front end interface about 6 months ago initially did not like the new interface as they moved a few things around for users but eventually, all our users got used to it. I want the ability to be able to link a deal or lead to a chat. It seems that can only happen in an automated way and that is assuming the system recognizes the user - the logic here is not fully understood.

Increase customer engagement, offer alternative support methods, allow sales users to better understand user behavior and what is interesting prospects.

Zoho SalesIQ has provided invaluable insight into who is visiting our website, what specific websites they visit, and how long they spend on each site, among many other useful metrics. SalesIQ provides a wonderful live chat application, complete with a notification, tracking, and reporting system. The live chat has been very useful to us specifically, as we have been able to reach out to visitors on our website and also have visitors reach out to us with any questions while they are still engaged with our website, solutions, and various options available. This has resulted in more customers, as questions are answered live in real-time and without the visitor having to search the internet or related articles.The Reporting system also allows tracking visitors on a rolling average and can also allow for reviewing the live chat agents that you have within your company. The system also integrates very well with Zoho CRM and Zoho Desk to convert chats and visitors into Leads/Prospects/Customers and also into Technical Support tickets.

Zoho SalesIQ has fit our needs greatly. I did wish that tracking of visitors was unlimited, but being a small company, the limit of 5,000 visitors tracked per user limited us to how many visitors we could track. You can purchase add-ons to track additional visitors.

SalesIQ is providing a great insight into visitors of our website and also who may be most interested in each of our products, and which websites are particularly useful for visitors.

I really like the live chat feature. It is a great way to engage with customers, and you can easily import any useful information right into the CRM, or convert chats to helpdesk tickets if needed.

I really wish that Zobot was easier to customize. It requires HTML that I am unable to work with. It would be great if there were just little check boxes to turn on and off for automated messages and such. It's a feature we would really like to start using, but the people in our company who have the skills to get it set up are much busier with other items unfortunately.

It's been great to be able to chat live with customers instead of relying on webforms that we have to sort through and oftentimes, deal with fake names and email addresses. We also really like the ability to initiate chats with people who have been on certain pages for long periods of time.

Zoho SalesIQ and its particular function in which we can generate a chat where you can get information from our visitors live I must say that captive my attention in the first instance, acquire information not only location but also path to the web and reference It allows us to have a broad database about where our clients come from, so this helps us expand our horizons by having clients from anywhere in the world. On the other hand it is extremely easy to use and helps us to turn this CRM data into totally practical knowledge.

I can not find something that does not convince me of this program, it has paid off since it was implemented in my company improving our service to the client.

Zoho SalesIQ helps us obtain important information from each of our clients, which allows us to improve the quality of the service we offer, since we can provide a completely personalized experience to each visitor of our website. On the other hand, it has a tool that allows us to assess or punctuate the potential of each client, which helps us to prioritize visitors that most resemble the needs of our business.

Sales IQ is incredible because I can see who is on our website, device, where they are from, length of time, track their activity, and even see how they got to our website. Love that it keeps track of their lead points.

I do not like it when a chat comes in and the chimes blow up my headphones... :(

We are solving accessibility for new leads to ask questions. Ease of use for leads to ask questions. Very helpful to see where people visit us from.

Zoho SalesIQ is easy to use and essential medium for online customer service environment. It works for all most any type of businesses. It helps us to communicate with clients from cross-border regions. We can easily tract down the clients location/country which is vital for businesses like us. We can gather informtion such as email address, client details of clients who are visiting our websites. We can also track down missed clients and gather their information from Zoho SalesIQ for customer mining processes.

Sometimes the live update may not provide correct number of clients in the sites and it will require reloading to make it correct.

Serving clients or reaching clients to around 50 countries through Zoho SalesIQ which would be impossible by using any other communication tool or medium.

I like how easy it is to integrate it with your website. The analytics that is sent to you to disclose patterns The tracking and the automations like bots and smart triggers

What do I dislike. I have not been displeased to be honest. There are no cons for me or for my application of this software.

The problem that was solved was that customers were now able to contact me easier and at times convenient for them. I was missing out on conversations like these before

The tool allow you to track customer visits to your website as well as converting new prospects. Making it easy for customers to chat with you will definitely make this worthwhile!!

Hardly any negatives with this tool! It easily connects with other Zoho Apps as well, making it great to track KPIs.

Connecting with potential customers.

Clean interface, nice support team. Enough feature for pay.

It should have WHMCS integration, for creating tickets from live chat especially. You have to add yourself to every team and add users for monitoring, thats bad.

We could reach the clients easy way with SalesIQ. We could track potential clients, current clients and score them. Also creating intelligent trigger provides nice touch for visitors who reachs you first-time.

A nice simple to integrate and use. I have a separate monitor that is on all day watching Internet traffic. In about 9 months I have had about visits and several business opportunities.

Could use a little more analytics so that I can improve my web site

Analytical Testing Consumer product testing

Ability to chat with clients, attach files etc to chat with our prospective customers when they 1st visit our website for the first time. If gives us an easy way to reach out and communicate with those that prefer not to call in to our office. It also allows multiple users to take over conversations that need to be passed onto someone more senior to resolve any higher level customer issues.

nothing the program does what I need it to do. It was easy to install and fast to set up on the same day we decided to move forward with the software. We even have a remote employee who uses the program.

Better communication with clients, fast response times to online customer inquiries. Ability to save common responses so we dont have to retype the same replies over and over again. We also love the instant emails we receive when we are not online, allowing us to reply to customer inquiries quickly and address their concerns in a timely manner. The program has greatly improved our customers satisfaction levels when it come to online questions. We look forward to continuing

Zoho SalesIQ allows great options for tracking, as well as communicating with, live visitors to your website. You get detailed insight into exactly how each visitor traveled through your website structure, how long they stayed on each page, and therefore, what likely interested (and disinterested) that visitor. You can use reporting as well as visitor feedback to directly improve your site. Zoho SalesIQ integrates with other Zoho Apps, including CRM and Campaigns, among others.

Zoho SalesIQ has been great for us so far, and we have not had any major drawbacks or issues at this time.

Zoho SalesIQ has enabled us to get real, live feedback regarding our website and our potential prospects and customers.

Similar sfdc but not all complete an offering or as powerful

Generation of reports not as detailed as in sfdc but cost is nowhere near that of sfdc

Ease of use much easier than sfdc

I liked the way the visitor on the website are tracked in terms of time spent by them on the site. Interacting with visitor is also smooth

The agent goes into the idle mode in few minutes of inactivity.

Direct interaction with the end customer