Zoho SalesIQ Reviews: 4.4/5 — Solid Choice

- The ease of use - The accuracy of tracking - The mobile and desktop App - Wide possibilities of customization - Easy screen sharing from within the chat window - Audio call feature - Very responsive technical support

- The desktop application is a slight resource intensive - We can not well proportionate our Logo (too small)

This solution is helping me to buit a strong customers loyaulty by being available to help them fixing their hosting and websites issues. This also helps me to impress our prospects and to be receptive for their needs.

The support I've received has been terrific. Even when I was on the free product, the support guy Naveen was very helpful. And fast. He spent time getting the code right for my needs. After the trial period I had to get it all set up again because I hadn't paid on time. Again, Naveen was fantastic and spent up to an hour fixing it remotely while I watched on my screen! Great service is hard to come by and that's why I'm pleased I chose Zoho SalesIQ for my online chat needs.

Nothing screams out at me. The only thing I could say is the user dashboard could be more user-friendly, just in terms of knowing where things are. Also I didn't receive a notification to get me from the free product to the premium one; had I received that, I wouldn't have had to spend the time with support again.

I'm being more proactive with my customers. Hopefully this will translate into more revenue over the long term. I'm also being more strategic, because the chat widget has been set up to only appear in certain countries (due to visa regulations I can only recruit people from certain countries). So this saves me time.

The tool delivers what it says it offers. Good customer experience and good agent experience. The tool has been getting better with the availability of new features The support team at salesiq is quite responsive.

It is not very customizable, to a larger extent you can only use what is offered to you by the tool.

We intended to offer customer service. However, lately we have also started lead generation from salesiq

The ability to integrate with Zoho CRM to make sure no visitors fall through the cracks is a huge benefit to our sales funnel. Our operators are our recruiters, so there's an excellent alignment between customer service and sales objectives. Besides integrating with the option to approve leads--avoiding misdirected chats and making it very easy to identify and assign missed chats--the data on visitor behavior enhances our google analytics and helps in making decisions about conversion rates by source.

Reporting features could definitely be improved. Daily emails with reports include helpful data--top pages by referral source, new/returning visitors, but unfortunately (i've looked and looked!) I can't find that data available in the reporting view within Zoho SalesIQ.

We invested in Zoho SalesIQ to replace a previous chat program that was embedded on our website. This one provides seamless integration with our CRM (ZohoCRM), seamless follow-up for missed chats, the ability to embed a chat icon in an email, and more information about page performance and visitor characteristics.

De tudo, mas sem dúvida o rastreamento do visitante, com uma grande quantidade de detalhes é ótimo.

Não tem integração nativa com o facebook chat.

O maior problema era termos um sistema de chat estável, que funcionasse em todos os navegadores, e não fosse pesado, e tudo isso conseguimos com o Zoho SalesIQ.

The best part of SalesIQ is the easiness in implementing it on different websites and having one and only one app to manage them all! The personalization of the chat is easy and good looking...Everything is perfect!

The only thing that could be done better is the registering of a chat user directly into the Zoho CRM database. And maybe also a better identification of a visitor depending on the website he is visiting.

The possibility to check a user footprint on our website and to be able to connect with them before they even think about trying to reach out to us.

Ease of use, was simple to install and never had any missteps along the way

Nothing at all. Even for the novice user it is easy to use

Allows me to interact with potential customers

Allows me to see from my desk and my phone the current traffic on my website.

It was a bit tough at first to get the code on my website but once it did it I realized I was making it more difficult than it actually was.

Traffic tracking and chatting with online customers anywhere

I like the visitor tracking in a visual funnel, I can show my clients how they can easily configure their funnel lanes. They can engage visitors through interactive chat. The system is well integrated with other Zoho products

No real complains although I wish the chat was in a pop up

Incoming communication from the website have created leads and a means of communication for customers

With this application, I am not only aware of how many visits I am receiving, I can also know who comes back to my site and who sees it frequently. This makes it easier for me to establish an advanced contact connection and impress the visitor.

It should be possible to establish rules. Create a series of rules where frequent connections are automatically tagged.

Better communication with website visitors

Several things. I know what IP they are from and also know if they are in my database. It also tells me what page they are on wjhen I see them online on our website.

I do not really have a dislike. on this site

When we run a campaign I can see them and I can see what they are looking for and make sure that I get them to there saleman

The thing I love the most is the integration into the rest of the Zoho apps. I use several and it is very easy for all of the information to sync across apps. I also love how easy SalesIQ was to set up.

If there was one thing I can change about Zoho IQ is the responsiveness to receiving messages and responding to them. I lost out on a customer chat or two because of it.

Our agency can easily measure metrics and use this as a sales tool to convert websites visitors into potential clients.

A simple day design, helpful and integrated modules that work together for a great help for a startup

Everything is very good so far, a more development in the GUI might be a plus

For a new startup company, this platform offers a very good integration that help integrating the newly established departments and new employees easily together to get the gears going

I like the way the chat works and I get some good business from it

maybe a bit of work if possible on who is on the website.

I am getting more interest from potential customers for my business and finding it easier with the sales aspect

Zoho made a giant leap ahead of the pack with SalesIQ. The ability to setup workflows that work my CRM are real helpful in producitng quality metrics.

What's not to like, other SaaS providers require too much IT tasks to integrate and charge a lot more. Look at www.Canddi.com

Integrating KPI's and Metrics this easily is important to my business. It's simple to see stats on their dashboard and push to reports within my CRM. Saves me time and IT work.

It's addictive at times. Like lurking and watching what your visitors are doing..in a good way. I use it to improve my content as I can see which pages are attracting the most hits. I know Analytics does this. But this is kinda easier. Just log in and see at any given time where people are on your site.

Well I don't use the CRM anymore, mainly due to cost. But if I did, I would have much tighter integration with actual leads. Sometimes the chat window does act up a bit.

I have real-time chat with interested visitors. It's great for answering visitors' questions on the fly, while it's hot. And I get a nice 360 degree view of my site.

The fucntionality is seamless and the interface is easy to use.

There could be a few more options for sales

I was struggling to see my pipeline

I like being able to see who is on my site and following their visits in my CRM. I also like being able to chat.

I wish the tracking could be initiated from manually input information. I know who some users are but to the system they remain anonymous.

We are using sales IQ to analyze effectiveness and reach of all of our campaigns.

Easy to implement. I was able to have it completely up and running in a matter of an hour.

Pricing model could get a little high as we grow.

We were trying to better gauge client interaction. We wanted to both capture leads from the website, integrate them into our CRM (Also ZOHO) and track when they come back.

I love the fact that I have easy access and control to everything going on in my day to day.

So far, there is not much I don't like as I am still a new user and learning it as I go.

I am solving and sales and CRM with it. So far my biggest benefit...I am more involved and have quick access to everything!

The ease of integration with my website creactivekids.com. I can track visitors, gain helpful insights on them and even chat in real time.

I don't have any dislikes, haven't found any yet.

I can know who, when and where when it comes to my customer base, allowing me target future customers more effectively.

I like the possibility to know in Real Time who is visiting my website, how do they reach my website and the to ad it automatically to my CRM. The chat feature allows me to talk easily with the leads visiting my website and attract them, without SalesIQ, I would loose the majority of the leads visiting my website.

The fact that it doesn't notify me on the mobile app when somebody is visiting my website. With this feature I wouldn't loose any of the leads visiting my website. Moreover it would be interesting to ad an email field in the chat windows so that the visitor can register at any moment and not only at the beginning of the chat.

The major problem I am solving with salesIQ is: Who is visiting my website and how can I "catch" this people. The benefits I have realized is knowing better how does the people reach my website and and talk to them in live.

I seriously LOVE Zoho SalesIQ. The overall picture gives me a better idea of what to offer my customers. I liked the ease in which it was able to be installed, which for me was through Shopify. I like that there is an option and integration through Shopify that I can use by just going to the app in my store's page and viewing the graph details of my customers. I like the insights that this gives me and being a visual learner I like that it breaks down my store traffic. The part that I love the absolute most though is the chat feature. I am currently running my site Troopster while also still working a full time job. My other job keeps me out the door and away from my personal business, but the chat lets me still connect with my customers even though I'm running around. This option alone was worth the time and purchase.

I sometimes forget about the SalesIQ option and wish there was a button or link in my email similar to the calendar or chat. I haven't found too many other things about this that I dislike. When I have a problem I am always able to contact Zoho and someone is always there to help me figure the issue out. I think this was one of the best options for my business and would recommend this.

Customer product usage. Pages and products they visit more frequently and where they leave my site. The Chat option has been a god send and has helped me solve the problem of immediate response. With email I wasn't always able to respond back, but with the chat I can quickly respond to my customers no matter where I am.

My number one future is: Visitor Tracking with Zoho SalesIQ. This integration provides me with the information about the visitors' engagement in my website, lets me also embed a chat widget and pushes the data collected, directly to the Zoho CRM database. It is a great product.

Couldn't find Polish language version of this product.

During the trial of this product, I was notified whenever my customer or prospect visited my website in search of some information. It is good to follow-up later with the customer.

The best feature about Zoho SalesIQ is the ability to speak quickly and easily with potential customers, answer any questions in an efficient manner, and in doing so this helps increase more sales compared to before.

There's nothing really to dislike, easy to implement, good support, good website, easy to manage. Well priced too.

As web designers we are introducing Zoho SalesIQ to more and more of our clients who have dedicated receptionists or secretaries. It means less time on emails and phone calls back and forth with customers, and more directly contact to help them.

I like Zoho SalesIQ because it enables me to have a real time communication with the users of my website and the ability to track the activities those users perform on my website

What I dislike is that it does not work well with some mobile browsers like Opera Mini.

My most problem was to monitor what users do on my website. But with Zoho SalesIQ not only am I able to track but also initiate a chat with them to know their experience while on my site.

Zoho SalesIQ really is a fantastic value. It's a powerful tool for both website visitor tracking, as well as visitor chat. The most useful part for us is the integration with the CRM and some of the other Zoho tools. It's ability to help me gain a holistic view of what's really happening is quite helpful!

I don't love how intensely the chat is supported over the visitor tracking. We don't use the chat as much as the tracking and other site analytics. Needs a bit more attention placed on analytics and reporting, but that isn't too large of a hurdle, because we obviously have Google Analytics and can supplement there.

Visitor tracking, session identification, some analytics. All of those have been supported by Zoho SalesIQ

I like how simple it is to implement Sales IQ. You just put a little code on each page of your site and you're done. (I had our web people do it... less than 15 minutes)

It would be great if we could route web visitors to our sales reps based on territory. I know there is a way to give visibility based on territory, but I would want full visibility for all, but for the actions to come from/ go to the region manager.

First we have a much better sense of who is coming to our website, from where and at what times. Second we are qualifying and converting visitors to leads immediately rather than a much slower traditional content marketing method.

I initially downloaded this program to use because it was FREE. Little did I know that I would be using this program on a daily basis to track the visitors to our site and provide them with customer service via Live Chat. I am extremely satisfied with this program and so far, can't find anything negative to speak on.

I have no issues or concerns at this point

I am able to solve customer issues, questions or complaints via online chat while they are shopping.

The Zoho Sales IQ is easy to set up and you can quickly convert you spreadsheets into a usable web format in very short time. The cost per user is the most affordably priced with the most amount of features. The platform is extremely flexible and easy for new users to work with.

The hardest part has been keeping up with the changes. While the improvements are good, it is challenging when you have gotten use to things being set up a certain way.

We are addressing the data ingestion and data analytics enterprise challenges. It is great for our sales team to have real time access and visibility from a mobile perspective. Leadership has one place to see all the reporting and progress with accounts as things are happening.