Zoho SalesIQ Reviews & Product Details

Zoho Sales IQ is a fantastic live and complete platform to connect with customers and solve queries through the chat. The clients are happy with the timely solutions they get, which help build rapport and business growth.

Notification turns off automatically to idle, sometimes missing client queries.

It helps to connect with the customers instantly, solve their queries, and get business. I can communicate with the clients I have been untouched for a long time when they come through live chat, which helps business growth and inactive clients activated.

It is free & it allows around 5000 chats per month, what else do you need for a B2B company?

Nothing much, it works well for a free tool and serves the purpose.

It is a chat tool that helps us to connect with visitors instantly and resolve their queries or convert them to leads.

The UI/UX is mind-blowing and intuitive.

Not much that I see at the moment it is going really well.

It's helping me to manage the entire lifecycle of our clients from a single place.

Transparency and easy to use. It is an e

Slow. It is super slow at times and hard for a marketing guy like me

Zoho one is solving my CRM problems. We use Hubspot for marketing and we push the MQLs to Zoho so that the sales team can take a lead on it. The entire company structure revolves around Zoho

Very easy to implement and customize. There is a lot of extra functionality, especially compared to our old live chat tool. Support has been responsive so far, as well.

We need to pay per user (not a very large amount), whereas we only paid a 1-time fee for our previous live chat tool. Some customization needs to be done using Javascript, and cannot be done via the interface.

Responsive and well-functioning live chat tool that we can put on our website. Website visitors are more comfortable engaging with us now that we have a more modern live chat.

Zoho sales IQ is one of the best solution in the entire industry to manage , create and to generate leads. It is a easy to use solution. We can easily integrate it in our work flow. It provdes breadth of data customization to take clients inputs. Zoho sales I Q is highly customizatble. We have done numerous configuration with zoho sales iq. It is not really the most priciest in the spectrum. We can also design chatbots create our own and customize it with simple steps. Sales conversion rate has certainly increased.

We are not really using the customer self service feature frequently due to a lot of bugs and queries are created. There is a room for improvement in the navigation bar. sometimes the view option of user needs to be selected first and then all the leads will be seen.

We are using all the features for our sales process. We have seen a signigficant growth in organic and digital growth. We are using the live chat feature we provide to our clients on our official website and the quicker resolution of their queries is seen now. Due to chat bots and live chats we have seen the closing of queries increased by 40% which is quite impressive. Sales intelligence feature of sales iq is also my favorite and it can help in managing the leads and deals effectively.

Reliable, good amount of functionality and customisation out of the box, good support in terms of building features although a lot of the advanced customisation will require developers to configure and write script (but it cane be done!).

Not much I can think of at this stage, there was a recent upgrade to the user front end interface about 6 months ago initially did not like the new interface as they moved a few things around for users but eventually, all our users got used to it. I want the ability to be able to link a deal or lead to a chat. It seems that can only happen in an automated way and that is assuming the system recognizes the user - the logic here is not fully understood.

Increase customer engagement, offer alternative support methods, allow sales users to better understand user behavior and what is interesting prospects.

Zoho SalesIQ has provided invaluable insight into who is visiting our website, what specific websites they visit, and how long they spend on each site, among many other useful metrics. SalesIQ provides a wonderful live chat application, complete with a notification, tracking, and reporting system. The live chat has been very useful to us specifically, as we have been able to reach out to visitors on our website and also have visitors reach out to us with any questions while they are still engaged with our website, solutions, and various options available. This has resulted in more customers, as questions are answered live in real-time and without the visitor having to search the internet or related articles.The Reporting system also allows tracking visitors on a rolling average and can also allow for reviewing the live chat agents that you have within your company. The system also integrates very well with Zoho CRM and Zoho Desk to convert chats and visitors into Leads/Prospects/Customers and also into Technical Support tickets.

Zoho SalesIQ has fit our needs greatly. I did wish that tracking of visitors was unlimited, but being a small company, the limit of 5,000 visitors tracked per user limited us to how many visitors we could track. You can purchase add-ons to track additional visitors.

SalesIQ is providing a great insight into visitors of our website and also who may be most interested in each of our products, and which websites are particularly useful for visitors.

I really like the live chat feature. It is a great way to engage with customers, and you can easily import any useful information right into the CRM, or convert chats to helpdesk tickets if needed.

I really wish that Zobot was easier to customize. It requires HTML that I am unable to work with. It would be great if there were just little check boxes to turn on and off for automated messages and such. It's a feature we would really like to start using, but the people in our company who have the skills to get it set up are much busier with other items unfortunately.

It's been great to be able to chat live with customers instead of relying on webforms that we have to sort through and oftentimes, deal with fake names and email addresses. We also really like the ability to initiate chats with people who have been on certain pages for long periods of time.

Zoho SalesIQ and its particular function in which we can generate a chat where you can get information from our visitors live I must say that captive my attention in the first instance, acquire information not only location but also path to the web and reference It allows us to have a broad database about where our clients come from, so this helps us expand our horizons by having clients from anywhere in the world. On the other hand it is extremely easy to use and helps us to turn this CRM data into totally practical knowledge.

I can not find something that does not convince me of this program, it has paid off since it was implemented in my company improving our service to the client.

Zoho SalesIQ helps us obtain important information from each of our clients, which allows us to improve the quality of the service we offer, since we can provide a completely personalized experience to each visitor of our website. On the other hand, it has a tool that allows us to assess or punctuate the potential of each client, which helps us to prioritize visitors that most resemble the needs of our business.