Zoho SalesIQ Reviews & Product Details
Zoho SalesIQ is a powerful, user-friendly customer engagement software that helps businesses track and engage with their website visitors in real time. It offers a wide range of features including website visitor tracking, chat support, lead capture, and analytics. As part of the overall Zoho ecosystem, it integrates easily with Zoho CRM, allowing for seamless monitoring and management of leaders, and its ability to track and analyze website visitor behavior, providing valuable insights for businesses.
| Company | Zoho Corporation |
|---|---|
| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
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| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Training | Documentation |
| Languages | English |
Compare Zoho SalesIQ with other popular tools in the same category.
We have been able add more of a client base as a result of using Sales IQ.
It can be difficult to select the right clients for the targeting.
Identifying where these clients are coming from and this gives us more ammo to help close the clients.
I love that I can see more detailed analytics of my site. It helps me know where to focus my efforts!
I am new, so I haven't delved TOO terribly deep.. not deep anough to find something I dislike. Who knows, maybe there isn't anything?
I have definitely realized the benefit of analytics as it relates to my business as well as email marketing. I am very pleased! I can't wait to extend my subscription.
I like the interface experience and the segmentation of menus.
I expect more features coming month by month and some educational material.
I am mostly solve lead nurturing, client servicing and feedback for pages optimization.
For zoho the best I like is drag and dropped for website how easily anyone can create a professional website. CRM zoho mail SEO friendly and all services is good. Always prefer for all business making it online.
Not exactly I dislike anything but sometimes the customer care took a week to respond which really bad but as a user everything is working as expected.
Online IT business
easy layout and functionality.we've been looking for something for so long,and eventually found something like this.great stuff!keep it up
to be honest,theres npothing which we really dislike,except for the pricing.otherwise all is good.we based in SA,therefore pricing is high for us when convereted from rands to dollars
sales is a breeze.we suffered doing it the haard way,and now it's the easy way
I love the product, the interface itself is very friendly to an end user. I work for a company that needs to have something ranging in sales, to customer service tracking and this has it all.
The only thing I would change is the integration of other apps and custom programs.
Closing the disconnect loop on when we are working with customers.
I like that i can see where my customers are coming from, so i can know which country to target more and know what devices and browsers they are using. It is so easy to set up and so easy to analyze. In addition the chat is amazing and i can see what a person is typing before they even enter it, now that is awesome to the 100th power!!!!!.
What do i dislike? what is there to dislike? On a serious note! I love everything about it!
I have solved or to target people better (which are my audience i should be paying attention to) saving money wisely and enjoying the benefits of having a cheat sheet with me to make my targeting easy.
I like the fact that I can see users currently on my sites and reach out to them. I can start a live chat or they can start a chat with me. I can see the interactions they are having with the site, the pages they are viewing, and what they are interested in. This allows me to address topics specific to what they are interested in.
There is not much to dislike really. The only thing is probably when trying to optimize site (in the eyes of pagespeed for example), the services say that the CSS is not optimized or need to be combined.
Reaching out to the general public visiting our site. Visitors to our site have appreciated us reaching out to them when visiting our site. This good energy goes a long way. I am also able to see the chat transcripts for QA.
Having a web site is not enough today. You need to engage with visitors who come to your site. Zoho SalesIQ lets you do this an more. You can track who's there past and present. You can give them points if they go to certain page or stay on your site for a set amount of time. More than that you can chat with them.
No complaints at this time. Works well on multiple platforms
Converting visitors to customers
I had tried to many chat solutions, but any of them give the information that I can obtain from ZOHO SALES IQ, is a really powerfull tool, it´s capabilities to automatize task is very good!
I think that could be better if we can customize a little bit more the chat window, don´t give to more option for colors and forms.
I can make a very good customer service in real time trough my website.