Zoho SalesIQ Reviews & Product Details

I love the whole concept. The magic behind the scene that makes the results possible. I love the graphics. I love the seamless integration in ZOHO CRM. At least it is possible.

For small offices like me it would be a dream if the Free plan would include also integration to ZOHO CRM. It would enable me to gather experience and encourage me to inspire other prospects of my rainmaker community to get this hit stuff!

Interaction with prospects to convert them to leads.

I really like the service because it permit me to improve my customer care and reach more potential leads or contacts.

I would love to a new way to connect with my customers and it should be to have headup on my website

Im a web agency so I'm looking forward to provide very efficiency services to my clients.

It integrates with CRM (the right way) and with Support and with MailChimp. Yes I know it integrates with other apps but those are the most important to a SaaS company. I've used other chat programs and honestly, some have a better/simpler UI (which is about to be updated in 2 weeks) but no one packs the punch like Sales IQ. The BEST feature is how it integrates with CRM and zoho Support. Other chat programs offer a weak/limited and/or one-directional integration but zoho allows you to see leads, prospects, customers, accts., update data on accts and even close a deal over the chat. It's awesome.

Compared to other chat programs it's got a kinda complex UI. Part of this is due to the fact the sales IQ does more than others but part of it is just UI. I used https://www.livechatinc.com/ before sales IQ. And I think they have the simplest UI ever. But the problem is that it's not integrated with zoho crm or zoho support. Also, I'm a team of 2 and I really want a few of the elements of the next plan up but I can't justify the price bump per user. The feature I really want is the IP block and I'd have to go from $10/user to $30/user and that's kinda steep. I wish I could buy that one feature a la carte (or free).

Everyone needs chat if you want to connect with prospects/customers in a modern way. But getting realtime access to your CRM data makes the chat so much more enjoyable and useful.

Prompt - focused attention quickly address questions

Visitor history page confusing to layout and reset to original default, or a previous state

Understanding settings of SalesIQ for web embed widget office hours and automated interaction.

ZOHO offers all applications required to run a competitive business today! Excellent for sales and business development consultants. Integrates and synchronizes all applications in one platform. Very good for to support the future growth of companies without the need to switch to any other application in the future. Continuous improvements based on their experience and customers feedback. Very fast service response either by email, phone, live chats or screen sharing. These people can call you immediately and stay on the phone for hours until they completely satisfy clients needs.

Too much good service and very fast response :-)

I am working as a sales development consultant. All applications needed for sales development are offered and synchronized in one single platform. Very good for to support the future growth of companies without the need to switch to any other application in the future. Continuous improvements based on their experience and customers feedback. Very fast service response either by email, phone, live chats or screen sharing. These people can call you immediately and stay on the phone for hours until they completely satisfy clients needs.

The ease at which everything synchs together. It just saves me hours of repetitive work every week. AND their customer service is amazing.

That its not possible to check for duplicates between leads and contacts and that it has so many features that its sometimes a little difficult to figure out what can be done.

Marketing, Sales, Payment - for us it's basicall a whole ERP system at an unmatched price.

Zoho CRM has reduced the efforts of creating sales evaluation manually in Excel rather, it helps to track the sales pipeline with ease.

Zoho CRM doesn't record every call via mobile even though the number is registered in CRM, and also sometimes, due to connectivity issues, notes don't get uploaded even after two days or more.

Zoho One has increased my productivity by 25% as I can easily track all my deals which are either in initial, demo, proposal or closing stage and it helps me focus on the deals which are on negotiation stage. It keeps track and reminds me of all the further actions to be taken on a particular account.

It has a lot of features that worked well for our client. visitor tracking helped tremendously in A/B testing and brought down our client's CPC substantially. They also have inbuilt VOIP capabilities which our client eventually migrated to, from their existing provider considering Zoho also offers a recording feature for their inbuilt audio call facility, and managing everything in one interface was much easier.

Configuring it was a little daunting but the Zoho support team was very helpful and resolved all issues.

Our client wanted real-time feedback on what features on their website have the most visitor appeal and potential of converting, SalesIQ's visitor tracking feature worked very well in this regard.

Email click tracking with detailed reports pushed into my CRM are fantastic

The Zobot AI chat bot needs serious improvement. It's a wicked pain to setup

Marketing sourcing and understanding the way leads interact with the website

The automation part of the chatbot is great.

We do not like the fact that sometimes the audio notice sometimes stop working.

Interacting with website visitors.