I like the ability to know how my visitors are getting to my site. And from there, how many times they've come back to visit it. It really is a unique tool to help see what is working and what is not working with Google ad words.
There's not much to complain about really. It does exactly what it says it does, and then more!
Our cost per client has dropped by almost 25% due to knowing which Google ad words and Google SEO campaigns are working and which Google ad words and Google SEO campaigns are not working.
Ease of use, was simple to install and never had any missteps along the way
Nothing at all. Even for the novice user it is easy to use
Allows me to interact with potential customers
It's addictive at times. Like lurking and watching what your visitors are doing..in a good way. I use it to improve my content as I can see which pages are attracting the most hits. I know Analytics does this. But this is kinda easier. Just log in and see at any given time where people are on your site.
Well I don't use the CRM anymore, mainly due to cost. But if I did, I would have much tighter integration with actual leads. Sometimes the chat window does act up a bit.
I have real-time chat with interested visitors. It's great for answering visitors' questions on the fly, while it's hot. And I get a nice 360 degree view of my site.
Zoho made a giant leap ahead of the pack with SalesIQ. The ability to setup workflows that work my CRM are real helpful in producitng quality metrics.
What's not to like, other SaaS providers require too much IT tasks to integrate and charge a lot more. Look at www.Canddi.com
Integrating KPI's and Metrics this easily is important to my business. It's simple to see stats on their dashboard and push to reports within my CRM. Saves me time and IT work.
The Zoho Sales IQ is easy to set up and you can quickly convert you spreadsheets into a usable web format in very short time. The cost per user is the most affordably priced with the most amount of features. The platform is extremely flexible and easy for new users to work with.
The hardest part has been keeping up with the changes. While the improvements are good, it is challenging when you have gotten use to things being set up a certain way.
We are addressing the data ingestion and data analytics enterprise challenges. It is great for our sales team to have real time access and visibility from a mobile perspective. Leadership has one place to see all the reporting and progress with accounts as things are happening.
Zoho SalesIQ really is a fantastic value. It's a powerful tool for both website visitor tracking, as well as visitor chat. The most useful part for us is the integration with the CRM and some of the other Zoho tools. It's ability to help me gain a holistic view of what's really happening is quite helpful!
I don't love how intensely the chat is supported over the visitor tracking. We don't use the chat as much as the tracking and other site analytics. Needs a bit more attention placed on analytics and reporting, but that isn't too large of a hurdle, because we obviously have Google Analytics and can supplement there.
Visitor tracking, session identification, some analytics. All of those have been supported by Zoho SalesIQ
The ease of integration with my website creactivekids.com. I can track visitors, gain helpful insights on them and even chat in real time.
I don't have any dislikes, haven't found any yet.
I can know who, when and where when it comes to my customer base, allowing me target future customers more effectively.
Easy to implement. I was able to have it completely up and running in a matter of an hour.
Pricing model could get a little high as we grow.
We were trying to better gauge client interaction. We wanted to both capture leads from the website, integrate them into our CRM (Also ZOHO) and track when they come back.