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Zoho SalesIQ
Engage, Analyze, Convert Effortlessly
4.4
(250)
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Zoho SalesIQ Reviews & Product Details

Zoho SalesIQ Overview
What is Zoho SalesIQ?

Zoho SalesIQ is a powerful, user-friendly customer engagement software that helps businesses track and engage with their website visitors in real time. It offers a wide range of features including website visitor tracking, chat support, lead capture, and analytics. As part of the overall Zoho ecosystem, it integrates easily with Zoho CRM, allowing for seamless monitoring and management of leaders, and its ability to track and analyze website visitor behavior, providing valuable insights for businesses.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
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What are the pros and cons of Zoho SalesIQ?
Zoho SalesIQ Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Training Documentation
Languages English
Zoho SalesIQ Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
Zoho SalesIQ Media
Zoho SalesIQ video thumbnail
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Zoho SalesIQ Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: March 17, 2025
Zoho SalesIQ Logo
250 Zoho SalesIQ Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Oct 27, 2016
 Source
Overall Rating:
4.0
WB
Wendy B.
Vice President Of Operations
Share
"Great software for a growing company"
What do you like best about Zoho SalesIQ?

Zoho makes coordinating all the different aspects of a business easy. SalesIQ links with Leads and allows you to see realtime data. CRM is a must for any business user and email links seamlessly. I love how our emails go directly into the leads.

What do you dislike about Zoho SalesIQ?

Zoho has had some growing pains. When a new service is implemented, it sometimes causes downtime. This is a big issue for us, however the Zoho team is very friendly and their Chat support is very helpful during times they are having implementation problems.

What problems is Zoho SalesIQ solving and how is that benefiting you?

With our business - we all work from remote locations and are able to link seamlessly together using SalesIQ and Zoho Chat to communicate in realtime. No one is the wiser that we are 100s of miles apart when they call. Having all the different Zoho softwares working together has really helped us grow.

Small Business (50 or fewer emp.)
Oct 27, 2016
 Source
Overall Rating:
4.0
WC
Wendy C.
Consultant
Share
"Absolutely love this product, but..."
What do you like best about Zoho SalesIQ?

The integration with Zoho CRM is phenomenal. I love the ability to capture leads.

What do you dislike about Zoho SalesIQ?

It doesn't integrate with Zoho Recruit. We'd like to integrate it with a recruiting website and capture candidate leads in the same manner as it works with Zoho CRM for sales leads.

What problems is Zoho SalesIQ solving and how is that benefiting you?

When I first started exploring this product I received a call from Zoho and we had a lengthy discussion about how my biggest client is using Zoho. They are users of Zoho Recruit, and there is a lot of integration that I would like to see with that product, including Zoho Sales IQ, Campaigns, and Survey. I was expecting to hear back from them after they'd had discussions with the technical team, but they never got back to me.

Small Business (50 or fewer emp.)
Oct 27, 2016
 Source
Overall Rating:
4.0
Erik J. avatar
Erik J.
Director Of Sales And Operations
Share
"Easy to use"
What do you like best about Zoho SalesIQ?

I liked the ease of the setup. It was quick and simple and the wizards were intuitive.

What do you dislike about Zoho SalesIQ?

There were not enough custom fields etc. to it. We have a rather complicated sales cycle that needed the ability to set up and customize many fields.

What problems is Zoho SalesIQ solving and how is that benefiting you?

While we did not end up going with ZoHo we know several others that have. We were attempting to solve a quoting and sales pipeline issue when we were doing our extended trial. We even interviewed other companies similar to ours who currently have Zoho.

Small Business (50 or fewer emp.)
Sep 26, 2015
 Source
Overall Rating:
4.0
BT
Bo Sparsø T.
Director
Share
"A well-proven platform that integrates well with other products from Zoho"
What do you like best about Zoho SalesIQ?

Since our company is already using products from the Zoho platform we decided also to use Zoho Livedesk. The product is well-integrated into Zoho CRM and easy to use since it does not require installation of any software but runs from within your browser window. We can there for concentrate on generating more sales to both existing and new customers by being easy accessible and service minded. Our experience with Zoho Livedesk has been very positive, the platform itself is stabile, easy to navigate and the Zoho team behind is listening to customer requests and constantly trying to improve the product by adding new features or optimizing existing ones.

What do you dislike about Zoho SalesIQ?

There is nothing that i directly dislike. More options for customizing widgets/ web embeds would be nice and the option to create your own widgets/ embed via custom style sheets.

What problems is Zoho SalesIQ solving and how is that benefiting you?

We can not interact directly with our website visitors and track their behaviour on our website. Also it is a big plus that all information is available in Zoho CRM. In that way we can easily see which contacts and leads that are active and good prospects.

Small Business (50 or fewer emp.)
Sep 24, 2015
 Source
Overall Rating:
4.0
AS
Animesh S.
Ceo & Co Founder
Share
"One of the most important part of our Sales, Marketing and client services Strategy"
What do you like best about Zoho SalesIQ?

Easy integration with rest of Zoho products

What do you dislike about Zoho SalesIQ?

Look. It can be made sleek as other competitor products.

What problems is Zoho SalesIQ solving and how is that benefiting you?

Instant connection with our clients and leads.

Small Business (50 or fewer emp.)
Jan 17, 2023
 Source
Overall Rating:
3.5
Jessica R. avatar
Jessica R.
Team Leader, Hilgenberg & Associates, Certified Probate & Trust Realtors
Share
"Great Solution for Sales Tracking, MUST Put In The Time To Set Up - Otherwise Garbage In Garbage Out"
What do you like best about Zoho SalesIQ?

ZohoSalesIQ forces Sales Managers or Salespeople to really look at their true numbers, not just guesses. It helped me outline goals and milestones for my team. This is invaluable when running a team! You have to have targets to aim and hit.

What do you dislike about Zoho SalesIQ?

Zoho SalesIQ could be a little overwhelming to set up. I wish there was more of a guided setup. Terminology in sales is often thought to be interchangeable but it is not. If I am setting up a tool to help me define my team's goals I need to thoroughly understand what terms mean what in the software.

What problems is Zoho SalesIQ solving and how is that benefiting you?

Zoho SalesIQ helped me define milestones and goals for my team. It helped quantify their activities and identify areas of weakness and strength for each team member. I was able to train specifically for the team members' weaknesses and increase activities in the areas where team members excelled.

Mid Market (51-1000 emp.)
Sep 27, 2022
 Source
Overall Rating:
3.5
AG
Ashwath G.
Data Analyst
Share
"Powerful tool But Lacks basic features"
What do you like best about Zoho SalesIQ?

1. The live view page that shows the live website visits 2. The Codeless chatbot builder is straightforward for non-coders to build a bot. 3. The pre-defined reports are of great use for saily monitoring.

What do you dislike about Zoho SalesIQ?

1. Customised bots have some limitations concerning reports and analysis. 2. More than a single bot should be able to get attached to a brand. 3. If a chat is missed by bot then it is not getting mapped to the department instead it is mapped to the bot itself.

What problems is Zoho SalesIQ solving and how is that benefiting you?

1. Specific chat routing - Routing chats of customers to their advisors. 2. Tracking the number of visitors visiting the website live. 3. Starting proactive chats with them.

Small Business (50 or fewer emp.)
Aug 17, 2022
 Source
Overall Rating:
3.5
Kavyansh G. avatar
Kavyansh G.
Business Analyst
Share
"ZohoSalesIQ-a best live chat software for consumers"
What do you like best about Zoho SalesIQ?

It is one of the best chat plugin software. We can easily track our sales on every level. It is an effective and efficient tool from the business point of view. It is also good for generating, creating and managing leads. It is user-friendly software.

What do you dislike about Zoho SalesIQ?

Zoho SalesIQ should upgrade some more features in this software. They should also change their interface. The notification system of this software is not good, sometimes I and my team members do not get the notification on time.

What problems is Zoho SalesIQ solving and how is that benefiting you?

ZohoSalesIQ is great software as we can easily connect with our clients and the other members. It helps in solving CRM problems. It is an important tool from the business point of view.

Mid Market (51-1000 emp.)
Oct 06, 2021
 Source
Overall Rating:
3.5
SS
Shivam S.
Technical Consultant
Share
"One of the best software to provide tools and notifications for sales alert"
What do you like best about Zoho SalesIQ?

It really helps for sales,support and marketing on the web applications to perform the process faster.

What do you dislike about Zoho SalesIQ?

Notification alerts sometimes got delayed due to heavy load.

What problems is Zoho SalesIQ solving and how is that benefiting you?

After getting the sales alert it is forwarded to the particular agent and rest the processes being executed.

Small Business (50 or fewer emp.)
Apr 02, 2020
 Source
Overall Rating:
3.5
RC
Ryan C.
Marketing Specialist
Share
"Very valuable when used in conjunction with Zoho CRM."
What do you like best about Zoho SalesIQ?

The integration with CRM to track users web

What do you dislike about Zoho SalesIQ?

Some leads get entered without ever providing contact information (IP based? - not sure how SalesIQ knows who they are).

What problems is Zoho SalesIQ solving and how is that benefiting you?

Tracking who visits our site/what they view. Ability to proactively generate conversations with people based on their viewing patterns.

Enterprise (> 1000 emp.)
Jun 24, 2019
 Source
Overall Rating:
3.5
John S. avatar
John S.
Senior Software Engineer
Share
"Mejora tus ventas con Zoho SalesIQ!"
What do you like best about Zoho SalesIQ?

Zoho SalesIQ es un potencial software de chat en vivo sin complicaciones. Zoho SalesIQ es un producto que facilita el crecimiento del negocio al proporcionar un servicio fácil de implementar, que tiene funciones de seguimiento, aplicaciones móviles y escritorio. Zoho SalesIQ también ofrece la función de llamada de audio de alta calidad para un mayor contacto con nuestros clientes, garantizando posibles ventas.

What do you dislike about Zoho SalesIQ?

Creo que Zoho SalesIQ es una herramienta muy completa y sencilla de utilizar que ha mejorado nuestras ventas anuales, pero sería una buena idea que Zoho SalesIQ muestre de qué país provienen nuestros clientes, para asi poder ofrecer un mejor servicio y comunicacion con esos clientes. Por otro lado no tenemos ningun problema con el soporte tecnico, ya que es muy efectivo y atento!

What problems is Zoho SalesIQ solving and how is that benefiting you?

Creo que hace unos años atras nuestra empresa necesitaba un servicio que brindara un mayor contacto con nuestros clientes potenciales para garantizar la venta de nuestros productos y ahora podemos decir que hemos encontrado en Zoho SalesIQ la herramienta que necesitábamos para ofrecer un servicio en tiempo real para todos nuestros clientes ofrecen llamadas y chat en vivo.

Mid Market (51-1000 emp.)
Dec 04, 2018
 Source
Overall Rating:
3.5
BM
Brian M.
Shift Supervisor
Share
"A good chat and analytic software to go along with its CRM software."
What do you like best about Zoho SalesIQ?

A good chat feature to help manage sales along with zoho CRM software. Tracking visitor logs is easy and vastly helps improve website traffic and know who the target audience is. It will show you how many of the visitors coming to you website are returning users and those who are first time visitors, which is nice when trying to approach a customer to being a chat.

What do you dislike about Zoho SalesIQ?

It is very clunky and goes down a lot for service which makes it inconvenient when trying to do work. Their customer service department is really lacking in communication with problems.

What problems is Zoho SalesIQ solving and how is that benefiting you?

Finding out which States/Countries most of the website traffic was coming from. It helped drive campaigns to target areas with high website traffic.

Small Business (50 or fewer emp.)
Aug 26, 2017
 Source
Overall Rating:
3.5
Sarah C. avatar
Sarah C.
Vp, Client Services
Share
"Colsultant"
What do you like best about Zoho SalesIQ?

I like that there are a variety of functions for larger organizations. The system is very robust and that would allow the user to not have to purchase several systems to complete many functions

What do you dislike about Zoho SalesIQ?

Although it is a large system, that can be a con for people who only need a few features. I guess there are different logins for the different modules, but that is also a pain. I would want to only have 1 login. Otherwise, what is the point of only having 1 system.

What problems is Zoho SalesIQ solving and how is that benefiting you?

We are working with people who do project management, accounts payable, accounts receivable, marketing automation, and crm databases. The benefit is that the system has all these things in its many modules.

Small Business (50 or fewer emp.)
Nov 02, 2016
 Source
Overall Rating:
3.5
Miguel R. avatar
Miguel R.
Senior Consultant
Share
"Mostly great...."
What do you like best about Zoho SalesIQ?

Easy interaction with potential customers

What do you dislike about Zoho SalesIQ?

It doesn't works with mobil devices...!!!! and 80% of the visitors are mobile!!! No chat pop up on mobile browser!!

What problems is Zoho SalesIQ solving and how is that benefiting you?

Easy way to contact potential costumers.

Small Business (50 or fewer emp.)
Oct 27, 2016
 Source
Overall Rating:
3.5
Amy S. avatar
Amy S.
Executive Recruiter
Share
"WOW product"
What do you like best about Zoho SalesIQ?

I like the way it can link with Linked In - or other sites with person data. This makes data collection easy to manage with less duplication of effort. The interface is easy to use, intuitive - and the security / admin settings work well. My partner and I are able to work well - remotely from each other and share information effectively.

What do you dislike about Zoho SalesIQ?

Sometimes - the data tagging is not as effective. Or when searching, I don't always get the info I would like right away.. the results list is too broad and not always accurate. I really dislike however.. .the inconsistency of its availability. Its down right now with an AW SNAP message.. can't get a screen shot! Sometimes - when the system crashes, or you move to another screen, data is lost. And on occasion, we have difficulty retrieving items just entered. As the user of the system, I would like to be able to delete records I added, or remove accidental attachments without relying on my admin.

What problems is Zoho SalesIQ solving and how is that benefiting you?

Candidate searching ... and its been great to collect information for over a year and have historical data to track

Small Business (50 or fewer emp.)
Oct 27, 2016
 Source
Overall Rating:
3.5
JW
Jonathan W.
Founder
Share
"Zoho? Absolutely!"
What do you like best about Zoho SalesIQ?

I like how Zoho products integrate easily with each other. Entering data in multiple products takes time away from running my business, so having contacts and other data sync effortlessly is a real plus!

What do you dislike about Zoho SalesIQ?

I dislike the cost, to be honest. It’s at a point where my small business can benefit from the product, but it’s just at the tipping point where I have to analyze the ROI.

What problems is Zoho SalesIQ solving and how is that benefiting you?

Automation. Pipelining. As a small businss, we need to standard processes and save as much time as possible. Loving Zoho!

Small Business (50 or fewer emp.)
Oct 27, 2016
 Source
Overall Rating:
3.5
CV
Chris V.
Managing Partner
Share
"Surprising data and immediate access to possible clients"
What do you like best about Zoho SalesIQ?

The fact that I actually see possible clients visit my website, and that I can address them directly...

What do you dislike about Zoho SalesIQ?

That most of the clients do not have identifiable names, just IP adresses and country origin... this allows you to choose the right language, but it is still difficult; you need to make guesses---

What problems is Zoho SalesIQ solving and how is that benefiting you?

To see who comes to you website... although it is only a small fraction, depending on which page they are looking at...

Mid Market (51-1000 emp.)
Jun 14, 2022
 Source
Overall Rating:
3.0
Abhishek T. avatar
Abhishek T.
Senior Executive Lead Generation & Email Marketing
Share
"It is bit complicated for nin technical users to understand and generate the results they want"
What do you like best about Zoho SalesIQ?

It's sales iq feature is very good! Also

What do you dislike about Zoho SalesIQ?

The interface is complicated, need to be more user friendly

What problems is Zoho SalesIQ solving and how is that benefiting you?

It provide the single interface for all the elements you will need in a crm!! It helps to manage and track the clients and their past conversation!!

Small Business (50 or fewer emp.)
May 11, 2017
 Source
Overall Rating:
3.0
JK
Jasper K.
Cto
Share
"Needs more improvement"
What do you like best about Zoho SalesIQ?

There is nothing that really stands out about Zoho SalesIQ . It is simple and maybe the best thing about it is that it's not so complex with lots of unnecessary features. It also has some cool smart triggers that you can setup to automate live-chat sessions although these are a bit rudimentary and need to be updated

What do you dislike about Zoho SalesIQ?

It is dissapointing that there is no inbuilt integration with Zoho CRM . Website visitors will not be automatically added to Zoho CRM as leads which is exactly what I expected. In addition, the pricing model is not that great,limitation on the number of visitors and users sucks.3 users capped at 10K visitors will set you back $17.

What problems is Zoho SalesIQ solving and how is that benefiting you?

With Zoho Sales IQ , we were looking for a sufficient solution to manage and engage our online visitors and automatically save them as leads in the CRM for follow-ups.

Small Business (50 or fewer emp.)
Oct 28, 2016
 Source
Overall Rating:
3.0
DM
Deborah M.
Inside Account Sales
Share
"Targets Productivity and Connects with Clients!"
What do you like best about Zoho SalesIQ?

Being new as the Administrator and setting up a CRM for our business, I found it was easy to intergrade Quick Books and our accounts into Zoho. I love that I'm more productive and that I can track and lead our sales team. I am able to book appointments for each Sales Reps with assess to the teams calendars.

What do you dislike about Zoho SalesIQ?

Again being new as the Administrator, I want to learn more about how to maximize Zoho. I don't know how to use some of the most valuable tools that Zoho has to offer. Tracking, sales, closing rates, adding monthly goals for each sales rep. The way Zoho sets up entering leads seems to have too many steps to be able to start the tracking. When the sales rep is in the field they don't have the time.

What problems is Zoho SalesIQ solving and how is that benefiting you?

Connecting with our clients and a regular basics. I love that by checking the notes I see the account activities so that our clients are better served. I love that I can coordinate with the sales reps their schedule and book appointments for them. It has really increased their sales.

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