Zoho SalesIQ Reviews: 4.4/5 — Solid Choice

Easy integration with rest of Zoho products

Look. It can be made sleek as other competitor products.

Instant connection with our clients and leads.

ZohoSalesIQ forces Sales Managers or Salespeople to really look at their true numbers, not just guesses. It helped me outline goals and milestones for my team. This is invaluable when running a team! You have to have targets to aim and hit.

Zoho SalesIQ could be a little overwhelming to set up. I wish there was more of a guided setup. Terminology in sales is often thought to be interchangeable but it is not. If I am setting up a tool to help me define my team's goals I need to thoroughly understand what terms mean what in the software.

Zoho SalesIQ helped me define milestones and goals for my team. It helped quantify their activities and identify areas of weakness and strength for each team member. I was able to train specifically for the team members' weaknesses and increase activities in the areas where team members excelled.

1. The live view page that shows the live website visits 2. The Codeless chatbot builder is straightforward for non-coders to build a bot. 3. The pre-defined reports are of great use for saily monitoring.

1. Customised bots have some limitations concerning reports and analysis. 2. More than a single bot should be able to get attached to a brand. 3. If a chat is missed by bot then it is not getting mapped to the department instead it is mapped to the bot itself.

1. Specific chat routing - Routing chats of customers to their advisors. 2. Tracking the number of visitors visiting the website live. 3. Starting proactive chats with them.

It is one of the best chat plugin software. We can easily track our sales on every level. It is an effective and efficient tool from the business point of view. It is also good for generating, creating and managing leads. It is user-friendly software.

Zoho SalesIQ should upgrade some more features in this software. They should also change their interface. The notification system of this software is not good, sometimes I and my team members do not get the notification on time.

ZohoSalesIQ is great software as we can easily connect with our clients and the other members. It helps in solving CRM problems. It is an important tool from the business point of view.

The history of previous sessions of the same IP

Sometimes, not very frequently, the connection is broken. Usually, it should be a client-side problem, but...makes you wonder

It covers several needs: not only keeps a very usefull live chat, but recovers and organizes a lot of sales intelligence, and the logs and sessions transcriptions help us with the sales coaching.

It really helps for sales,support and marketing on the web applications to perform the process faster.

Notification alerts sometimes got delayed due to heavy load.

After getting the sales alert it is forwarded to the particular agent and rest the processes being executed.

The integration with CRM to track users web

Some leads get entered without ever providing contact information (IP based? - not sure how SalesIQ knows who they are).

Tracking who visits our site/what they view. Ability to proactively generate conversations with people based on their viewing patterns.

Zoho SalesIQ es un potencial software de chat en vivo sin complicaciones. Zoho SalesIQ es un producto que facilita el crecimiento del negocio al proporcionar un servicio fácil de implementar, que tiene funciones de seguimiento, aplicaciones móviles y escritorio. Zoho SalesIQ también ofrece la función de llamada de audio de alta calidad para un mayor contacto con nuestros clientes, garantizando posibles ventas.

Creo que Zoho SalesIQ es una herramienta muy completa y sencilla de utilizar que ha mejorado nuestras ventas anuales, pero sería una buena idea que Zoho SalesIQ muestre de qué país provienen nuestros clientes, para asi poder ofrecer un mejor servicio y comunicacion con esos clientes. Por otro lado no tenemos ningun problema con el soporte tecnico, ya que es muy efectivo y atento!

Creo que hace unos años atras nuestra empresa necesitaba un servicio que brindara un mayor contacto con nuestros clientes potenciales para garantizar la venta de nuestros productos y ahora podemos decir que hemos encontrado en Zoho SalesIQ la herramienta que necesitábamos para ofrecer un servicio en tiempo real para todos nuestros clientes ofrecen llamadas y chat en vivo.

The visitor tracking feature that comes with it is a real Power tool that I use the most in this app. Extensively flexible leadscoring features

Can do better on reporting, specially the visitor tracking part.

Helps us track visitor activity on the website and adapt website conversion mechanisms accordingly.

A good chat feature to help manage sales along with zoho CRM software. Tracking visitor logs is easy and vastly helps improve website traffic and know who the target audience is. It will show you how many of the visitors coming to you website are returning users and those who are first time visitors, which is nice when trying to approach a customer to being a chat.

It is very clunky and goes down a lot for service which makes it inconvenient when trying to do work. Their customer service department is really lacking in communication with problems.

Finding out which States/Countries most of the website traffic was coming from. It helped drive campaigns to target areas with high website traffic.

Efficiency, works well alongside other Zoho products. Allows customers to speak quickly with agents for support.

Nothing. Everything works to my usage needs.

Customer retention. Much more return clients.

I like that there are a variety of functions for larger organizations. The system is very robust and that would allow the user to not have to purchase several systems to complete many functions

Although it is a large system, that can be a con for people who only need a few features. I guess there are different logins for the different modules, but that is also a pain. I would want to only have 1 login. Otherwise, what is the point of only having 1 system.

We are working with people who do project management, accounts payable, accounts receivable, marketing automation, and crm databases. The benefit is that the system has all these things in its many modules.

Easy interaction with potential customers

It doesn't works with mobil devices...!!!! and 80% of the visitors are mobile!!! No chat pop up on mobile browser!!

Easy way to contact potential costumers.

The amount of data captured from each visitor

Nothing really, all relevant information was provided

Trying to establish who our website visitors are, comparing new v returning visitors.

Simplicity and ease of use. Zoho makes it very simple to keep track of who is where, and at what point contact was made, and when contact must be made again with the customer.

Personally, my zoho has crashed a number of times. In certain instances the lead will not save, but information will get shot over to our peripheral server (spruce).

Definitely easier to keep track of who is who and who needs to be contacted at what times.

Thanks to its integration with other zoho products, its live visit notification within ZOHO CRM is perfect

Lack of design integration, sometimes not working very well within WordPress environment

Giving live chat from leads when visiting our website

Zoho helped us organize our contracts in a logical manner. It provided us with an affordable database to maintain our contact information.

Sometimes, the titles and tags for different categories were not intuitive. Ultimately though, the system is extremely to use and is very user friendly. The system has a much quicker sent up than many other comparable systems.

When we needed a better way to organize our contacts and organize our sales stream. We realized how frequently our contacts moved and how important it was to keep in touch with them.

I like that I can interact with persons on my site live.

Nothing. I think this service has helped solve the issues I was trying to receive from this product.

I am solving issues with contact and customer service. It has helped me to remain a step above my competition and that I love!

I liked the chat option with real-time visitor information. Gave me insight into the user and allowed me to prioritised my leads and responses so that i could achieve better conversion rates when i actually chat with them.

The widget was a bit unpredictable and sometime a bit buggy. So i wasn't too keen on that. The real-time tracking system although very pleasing had its kinks and from time to time would include all traffic or it had a lag sometime.

My main aim was to capture more of my visitors and decrease my bounce rate. the widget brought my bounce rate down by 12% which was impressive

I like how Zoho products integrate easily with each other. Entering data in multiple products takes time away from running my business, so having contacts and other data sync effortlessly is a real plus!

I dislike the cost, to be honest. It’s at a point where my small business can benefit from the product, but it’s just at the tipping point where I have to analyze the ROI.

Automation. Pipelining. As a small businss, we need to standard processes and save as much time as possible. Loving Zoho!

The fact that I actually see possible clients visit my website, and that I can address them directly...

That most of the clients do not have identifiable names, just IP adresses and country origin... this allows you to choose the right language, but it is still difficult; you need to make guesses---

To see who comes to you website... although it is only a small fraction, depending on which page they are looking at...

Truthfully, the cost and value are what I like most about Zoho SalesIQ, along with it's relative ease of use.

Their support leaves something to be desired in my experience. I have had to chase down support to get an update on matters and they don't seem to listen when you're pointing out what an issue is.

I started a few months ago at an organization that had no digital footprint to speak of. So I decided on Zoho's suite of products, included SalesIQ to get us started. In regards to benefits, we're now able to track our digital efforts rather effectively by tracking visitors to our various landing pages. We're also looking to implement the chat function in the new year to provide our visitors with more methods for support and contact.

I like the way it can link with Linked In - or other sites with person data. This makes data collection easy to manage with less duplication of effort. The interface is easy to use, intuitive - and the security / admin settings work well. My partner and I are able to work well - remotely from each other and share information effectively.

Sometimes - the data tagging is not as effective. Or when searching, I don't always get the info I would like right away.. the results list is too broad and not always accurate. I really dislike however.. .the inconsistency of its availability. Its down right now with an AW SNAP message.. can't get a screen shot! Sometimes - when the system crashes, or you move to another screen, data is lost. And on occasion, we have difficulty retrieving items just entered. As the user of the system, I would like to be able to delete records I added, or remove accidental attachments without relying on my admin.

Candidate searching ... and its been great to collect information for over a year and have historical data to track

Sales IQ offers features to make your life easier, including FAQs, articles, and canned responses, which make assisting customers easier. Even better, those tools are more functional because you can pre-program in dynamic content so assisting customers is more personal. They also offer a couple options for Answer Bots, including their own AI Zia bot, or if you want something a little more tailored without coding, a codeless bot builder. Overall, this makes assisting customer far more efficient than early or non-integrated chat systems.

While there are things I don't like about Sales IQ, please keep in mind I use Sales IQ in conjunction with Zoho Desk as it is being used for Customer Support. Where Sales IQ appears to be designed for marketing, these may not be an issue depending on how your company intends to use Sales IQ. With that in mind, the things I don't like are: 1. It's not a seamless transition between Zoho Desk and Sales IQ. Tickets are viewable between Desk to Sales IQ, but not the other way around (unless I wanted ALL my chat bot interactions to move to Desk as well). 2. The reporting is largely image-based, so it can be difficult to pull out raw data. 3. Their chat box design leaves a bit to be desired. While they have a few pre-programmed style options, if you want the chat box to be well branded or look modern, you'll need to do some coding.

Zoho Sales IQ connects to our help desk, Zoho Desk, to provide a live-chat contact option for our customers from our website.

It's sales iq feature is very good! Also

The interface is complicated, need to be more user friendly

It provide the single interface for all the elements you will need in a crm!! It helps to manage and track the clients and their past conversation!!

Low cost and easy to setup. The system works, and it works well - but it's just a bit basic (in terms of visual) and clunky (in terms of admin).

Backend is slightly clunky! It's just not intuitive as to 'where' you go to update all the settings. Also dislike how the email is sent to chat users (sends via zoho email address); and dislike how unprofessional the chat transcript template looks. All very amateur.

Zoho Sales IQ is really great for being able to chat with clients visiting our website who are surfing to find out more info.

Zoho, is kinda like using GSuite, from Google, but i have to say they have a lot of apps on here that work great with the things we do, so i like that its got a chat kinda similar to hangouts

its got to be that app, glad android has an app but when you are away from the computer its hard to get the alerts on the app not sure if its the data on phone but app needs improvement and custom fields needs work

integration with our wordpress website makes it easy to connect with our guests and clients but the ip tracking is at times ugh as you get the trolls

There is nothing that really stands out about Zoho SalesIQ . It is simple and maybe the best thing about it is that it's not so complex with lots of unnecessary features. It also has some cool smart triggers that you can setup to automate live-chat sessions although these are a bit rudimentary and need to be updated

It is dissapointing that there is no inbuilt integration with Zoho CRM . Website visitors will not be automatically added to Zoho CRM as leads which is exactly what I expected. In addition, the pricing model is not that great,limitation on the number of visitors and users sucks.3 users capped at 10K visitors will set you back $17.

With Zoho Sales IQ , we were looking for a sufficient solution to manage and engage our online visitors and automatically save them as leads in the CRM for follow-ups.

Being new as the Administrator and setting up a CRM for our business, I found it was easy to intergrade Quick Books and our accounts into Zoho. I love that I'm more productive and that I can track and lead our sales team. I am able to book appointments for each Sales Reps with assess to the teams calendars.

Again being new as the Administrator, I want to learn more about how to maximize Zoho. I don't know how to use some of the most valuable tools that Zoho has to offer. Tracking, sales, closing rates, adding monthly goals for each sales rep. The way Zoho sets up entering leads seems to have too many steps to be able to start the tracking. When the sales rep is in the field they don't have the time.

Connecting with our clients and a regular basics. I love that by checking the notes I see the account activities so that our clients are better served. I love that I can coordinate with the sales reps their schedule and book appointments for them. It has really increased their sales.

Zoho has a clean simple to use interface that has an instant appeal.

While the sales package is good to use and has some nice features, it use in the Australian market is hampered as an the overall accounting/sales/operations package has limitations.. The limitations include no exporting payments to ABA files, no bill of materials for manufactured goods and limited multiple site stock management.

Sales invoicing at point of sales (in the field) via the Zoho app works well and really stream lined our invoicing processes. The package also allows tracking of sales staff which helps with management.