Zoho SalesIQ Reviews: 4.4/5 — Solid Choice

The best thing is the zoho ecosystem that has a solution for every business need. Once you go zoho, you never say oh no! The zoho one has strong features with a great customer support that helps you in solving all issues in real time. one you use one zoho application , others can also be later inetgrated to make a complete sales + marketing suite of apps that helps keep everything in 1 ecosystem. the benefit is easier collaboration between teams, better reporting, improving sales and saving costs. One usp of zoho is that it is not expensive and so even small businesses can easily adopt it. the zoho chatbot i use for my business seamlessly intgrates with zoho crm so all leads directly go and i can also create tickets for support functions without spending extra on 3rd party tools.

the multiple apps and integrations can take time getting used to for an organization so its recommended to transition slowly so all team members from across verticals can sync together and learn all the UI and functions.

Nobody likes to have businesses work with multiple vendors and zoho one with its seamless inetgrations across all its apps makes everything smooth, efficient andworks well to increase productivity and keep a track easily for all types of functions like sales, marketing, support and finance.

You can monitor the website traffic with details, grab the leads in the 1st place and have a live chat with them. It's a go-getter software for a go-getter salesperson.

It's excellent that Zoho Sales IQ enforces a human touch rather than a bot. But I think it's just like a radar on your screen, even though there will be a notification when someone enters and exits your website.

To catch the leads in the 1st place rather than waiting for them to jump on your lap. It's a go-getter software for a go-getter salesperson. If you are lazy, than this software is no use.

The tool is very helpful, we didnt know the amount of customers that visited our website, with SalesIQ we know can interact with the visitor of our website, this tool can help us understand what our customer is looking for.

It was not very easy to use when we first configured it, now it seems way to easy.

We now know what our customers are looking for, we can easily identify the leads needs, we now the areas of our website that they visited, and it is easy to talk to them since we can talk to then in the right direction.

Zoho One has all the necessary things like CRM, Desk, Sales IQ in one place which keeps the system intact.

There is nothing I don't like, but there should be some short videos on how to use a particular tabs and what's new is launched.

Zoho One helps me to keep the track on the incoming leads and the necessary actions to be taken place against those accounts and leads.

As per the manager, the report of an individual, the financial part, and the dashboard for the tracking system.

All the things are Good in my opinion not complaint from my side.

The Tracking system and the reporting part.

Single window for accessing CRM, BOOKS, Business intelligence and Analytics tool.

Nothing much to dislike in the system yet.

Easy to manage the data management critical for organisation use like CRM, INbound lead management using SalesIQ and integrating all of the above with ZOHO books to complete the Client journey within a system

It is a great tool for tracking your leads, sales, quotes and many other features. You will get more than what you paid for. I recommend oho to be used in all sales activities.

All is great about using Zoho. I'm using it in my sales procedure and never faced any problems. For me, it is a user-friendly tool. So even if you are a beginner in the sales domain, you can learn and use it easily.

It solved many problems, such as tracking a huge number of leads. Putting tasks and creating you own calendar all over the month. You can even filtrate the leads according to many features such as budget.

SalesIQ is easy to customize and to use.

Everything is great, quite fast to set up and use.

Visibility of the sales, informations displayed...

It helps to connect with our clients who are seeking support to our business which makes us more customer-centric and improves our business

It will be good if we can collaborate with Zoho CRM to check the client details once we get a chat

Servicing our client was more faster with Zoho sales iq

Zoho Sales IQ is a complete platform to solve clients' queries through the chat medium. This provides the clients seamless and easy access to reach for any queries about their business relationship.

The notification turns off automatically at times which ends up missing few queries.

This helps clients to solve the problems on their account and also helps to leave the message to the relevant department hence the query gets recorded and acts as a perfect road map.

It is the best communication product that helps me to communicate with my clients across the globe. The Live Chat helped me to connect with my older clients and build a stronger bond.

It could be helpful if there is a video user manual to understand all its services to maximum benefit from it. Also, I would recommend the team work on the user interface.

It helps me with various problems. It had helped me reach the NRI clients, also my untouched clients who come from Sales IQ chat. Also the canned feature is just amazing.

Sales IQ has been my go-to application to chat and instantly connect with my investor base. Sales IQ is intelligent communication software, easy to understand.

I wish the software had the same efficiency on mobile applications, which would be easier to access.

Sales IQ helps me chat with my investor base and solve their queries instantly.

It quickly provides a simple widget code with a few clicks once you integrate it with your website or application. You can check live website visitors' page visits so that the corresponding subject matter experts can get ready to respond when they decide to chat. It gives locations of website visitors and how long they have browsed the web pages, and if they are returning or new leads. Live chat agents can efficiently respond to visitors via the android application that notifies the agent of incoming chat queries to which they can engage or leave it to other agents.

The features that are not part of the subscription plan the customer is using should be removed from the front end as they are taking up space and usually are a distraction to the users. The help to the keyboard shortcuts should prompt while using the application instead of visiting the help menu again and again. There is a distracting-looking orange notification icon that keeps appearing on the top right corner of the application. If you have downgraded your plan: this should be shifted to the sliding bar.

We have integrated Zoho SalesIQ with our website to connect the website visitors to a live agent if the visitors are interested in more details of our product or would like to start using our application demo. The application is in use by the sales and customer success teams currently. However, we plan to integrate it with our cloud application so that existing customers can get live support from the technical teams for problems faced while using the application. We have also integrated Zoho SalesIQ with our demo videos website if hot lead customers want to connect with the customer success teams for unanswered queries.

I'm able to chat with website visitors and it integrates with Zoho CRM.

If I'm not online, it still rings when it could go directly to email.

The ability to respond to website visitor questions in real time.

What I love about Zoho SalesIQ is that it makes it so easy for you to connect with customers that visit your site. And because it integrates with Zoho CRM we're able to have all that data stored automatically.

What I don't like about SalesIQ is that sometimes the notifications don't show up on my team member's phone. I'm not sure what to do there because we tried to resolve it, but we haven't been able to find a solution yet.

With Zoho SalesIQ we have realized that we are able to connect with our clients and investors when they want to and ask any quick questions that they want immediately.

SalesIQ is an amazing chat plugin. It's fast and easy to use, but it does so much more! The integration with ZohoCRM gives me insight into my clients' and prospects' use of all of our websites, and it sends a weekly summary of web traffic that is much easier to use and more to-the-point than other analytics software. It's much more useful for a business owner and non-marketer who doesn't need the detail that others provide.

There is nothing to dislike about the SalesIQ.

I am able to chat with my website users and am now in the process of filling out the pre-canned phrases and articles to be more efficient and type less.There are so many features to use that I am still learning after having installed it several years ago.

tracking customers and quoting ability...

need to get alerts on my phone so that i don't miss chats

selling to people that do not like to call us but rather text

The software has an engine that gives us a one on one customer interaction such that we can communicate one on one with a customer and negotiate. It has really boosted our sales with a bigger margin for the past period of years. It is very much available when you need it and its easy to acquire.

There is absolutely nothing to dislike about the software because it is working well.

Social marketing needs with a reliable software.the software has proven very right that we can rely on it and we do.

I like the ability to know how my visitors are getting to my site. And from there, how many times they've come back to visit it. It really is a unique tool to help see what is working and what is not working with Google ad words.

There's not much to complain about really. It does exactly what it says it does, and then more!

Our cost per client has dropped by almost 25% due to knowing which Google ad words and Google SEO campaigns are working and which Google ad words and Google SEO campaigns are not working.

Its great at identifying users (and repeat users) to your website. You can even automate it to give visitors a ping when they visit a specific page on your site. It also ties in with Zoho Desk and Zoho CRM very well. It was really easy to create a process where every visitor can be automatically filed away as a ticket in Desk or a lead in CRM.

The Bot (for live chat) is pretty difficult to set up. I have used other similar softwares before and they used a drag and drop interface to make it easy. Also the mobile app on Android has some bugs. Sometimes it will keep pushing the visitor alert notification even when you have already responded.

This allows me to interact with leads and visitors on my site that I otherwise would not be able to.

I like the easy to set up chatbot system of Zoho sales IQ. Furthermore, it is a great CRM tool.

Automation is sometimes tricky for me. So, I would love to if it can be a little easy to setup. Hiring an automation is still the solution for me.

Zoho sales IQ works great to offer live chat support and sales help on the website in real-time. Sometime website content is not able to answer all the queries that the user have in mind, live chat solves it by responding to their questions in real time.

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With Sales IQ, your company has the ability to easily allow customers to chat in with any questions they might have. This is very helpful especially being an associate that often times has to answer the phones at the same time somebody tries to chat in. With chat, we can walk customers through the purchase process, as well as discuss which product might best fit their situation.

Occasionally there is a slight delay time from the time you click the button to accept a chat to actually being able to correspond with the customer. I'm not sure whether it is an internet provider issue or an issue at the Zoho server side. But aside from this, there is not much to dislike about this app.

Our business is able to quickly and easily communicate with customers which has helped boost sales. Another benefit is that customers really enjoy the fact that they are communicating with an actual person, rather than automated generic responses. While Zoho does allow for auto communication, our company has not used this function as it doesn't work best with our business and customer service model.

Zoho is convenient and very simple to learn how to use.

There is way to open tabs. We should try removing some from the site.

Im solving a lot of sales. Im resolving residential issues.

Being able to see when a visitor is online viewing my website is a powerful tool to have in engaging users in a conversation about my company's services. I also like the ability to save precomposed messages that I can quickly access when engaging with potential clients, which saves time when I don't have to type out the same thing over and over again, especially when using the SalesIQ iOS app.

If I know who is viewing my website but SalesIQ doesn't, there's no way for me to assign information to that lead, or change lead information in that way. Coming from a small business where customers often call while still looking at my website, this is an opportunity lost to associate their SalesIQ information with lead info in Zoho CRM.

Before using SalesIQ, I was not attempting to connect with website visitors while they were still on my website. I wouldn't have even dreamed of doing that and also integrating that engagement into my CRM workflow!

Zoho SalesIQ is anything but difficult to utilize and fundamental mode for online client administration condition. It works for all most any sort of organizations. It causes us to speak with customers from cross-outskirt areas. We can without much of a stretch tract down the customers area/nation which is indispensable for organizations like us. We can assemble informtion, for example, email address, customer subtleties of customers who are visiting our sites. We can likewise find missed customers and assemble their data from Zoho SalesIQ for client mining forms.

Now and again the live refresh may not give right number of customers in the destinations and it will require reloading to make it right.

Serving customers or achieving customers to around 50 nations through Zoho SalesIQ which would be unthinkable by utilizing some other specialized apparatus or medium.

I can easily chat with the online store visitors.

Would prefer more customization options... Like automated FAQ

Chatting with potential customers live and answering their questions on the spot.

SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM).

I think it would be great to improve the feature of creating the deal and task in Zoho CRM through the chat. But it's OK.

Full synchronization with other Zoho products. Easy to create an Omni-channel sales system!

The option to set up departments, take calls, screen share and share pictures and files over chat to offer maximum support to your clients.

No issues - always support available, always there to help.

Sales IQ provide a variety of sales text options and the speed, design, and quality of the chats are outstanding. This is definitely the best online chat solution I have used.

Zoho SalesIQ is a powerful tool for improving your bussiness so you will be able to biuld your own sales bot for qualified your leads, convert them, create more deals with your current customers (you can integrate your Zoho CRM easily), prioritize the visitor chat depending on where they come from and so on. Zoho SalesIQ is only one of many solutions than Zoho provide us. If you want to see all your data in one place, this is the option that you are looking for.

I understand that Zoho team has many challenges every day and they are receiving feedback from partners and users as well, so I think that the should increase their support team or re-desing a help desk solution to resolve their tickets in short time.

Chats and sales missed