Zoho SalesIQ Reviews: 4.4/5 — Solid Choice

Simple to use live chat system. You can see how much time and where potential customers spend time on your site.

Didn't see the growth expected using this.

Try to reach every potential customer that visits our site.

In theory, I like the visibility it provides to visitors on the site, particularly live.

Because I chose to use WIX, the functionality seems particularly limited. While the chat function still works, visitor tracking and CRM integration do not.

I was trying to provide a live chat feature that could be monitored by a small team. That was a resounding success

The variest of ways to interact with the website visitor during live chat, including FAQ's, voice, screen recordings, multiple brands.

The chatflow builder lacks basic features, such as the ability to redirect to a link on a button, the ability to replace a web contact form, ability to style the conversation elements, the ability to support tel: and sms: url's in links for starters.

We are trying to offer a more personalized experience on the website to ultimately drive leads to various channels, while communicating frequently asked questions.

ZOHO is a cost effective solution interface is good It is good to remember account status and activity done in the past

reminders of activities to do disappear after some times no integration neither with Facebook nor with LinkedIN I do not find it effective to remind me in an easy way what to do today, or in the week, month such as calls to make, bid, expiration dates, etc. sometimes it take a bit too long to get the results of an inquiry I do not have a clear view of what other memeber of the team do every day/week/month, how often they login, how many operation they write/review, so I am not sure my sales team have benefits from it, apart from their own words

I have control of events, offers, contracts made with existing customers I can email promotions to my contacts, tough the limitation of 250 email per day is quite limitating

The feature list is great and gives a lot of options similar to Saleforce

The API was just more limited in what you could do. We were trying to switch over from salesforce but couldn't do all that we needed.

We needed a CRM to replace salesforce cost. The benefits would easily be the cost. It rocks

Integration with Zoho CRM, Desk and Assist

Zobot requires a Zobot experienced developer PERIOD. Their support to set up a Zobot similar to a custom function in CRM is nonexistent. The SalesIQ support team will direct you to the help site without actually guiding you through the process or help to implement parts of the Zobot that are troublesome. After escalating, we saw that these are instructions from the top - Do not help with Zobot scripts, direct out to a third party. No one else besides for a select few, Zoho SalesIQ Developers, within the company know how to script a Zobot. With our Enterprise level support package, we were able to leverage some help after BEGGING. After reviewing their scripts we saw that part of the requirements were not even implemented. Have in mind already the scripts were submitted later than promised. Additionally, the tracking is okay. I wouldn't rely on it or bet my money Disappointed. Zoho agents are usually very helpful to solve problems

Tracking on our websites

The simplicity of the product is good. We have 3 chat operators that use it and there's never any confusion about functionality. I like that you can see who is on your website by name (for returning customers), transfer chats easily, etc. I also like the integration with Zoho Desk where tickets are automatically created.

We've had several connectivity issues - our chat widget says we are offline when we are not. Chats come in without any notifications, and are then labeled as "missed" but over 30 minutes later. I watched messages sent to a customer disappear off the screen without warning - some of them returned, others didn't. Every time we reach out to support, they blame the browser.

The ability to connect with our customers in live time is very valuable. We would like to use the chat widget of Zoho Desk for this case, but their widget lacks functionality and looks much worse than the SalesIQ widget. I don't know why they don't use the same one - they are both Zoho products. It makes no sense.

I've tried SalesIQ but not a full-time user. The features have been relatively user friendly. What is sometimes confusing, I've been able to find answers to.

Some features seem outdated or something my business doesn't use entirely making my package less valuable.

Data coalition and targeted marketing are still a work in progress.

Had a lot of features as I do not use it I cannot comment further

It was to complicated for my use and also difficult to convert my contacts. Zoho wanted to charge a hogh figure to do the conversion.

None went with another copmpany

It is very easy to sign up and use. There are some great functionalities that connected sales IQ to Zoho's other platforms which makes the information for sales all together in one place. For example I can connect to Zoho's email of a sale to the customer in the Zoho Sales IQ to keep track of ways happening with that sale. With collaboration with my colleagues they can also see and chat about that specific sale with in the platform.

Zoho still lacks features for me such as calling directly from Zoho or connecting seamlessly with RingCentral. RingCentral is the platform I use and when I tested the call connect from zoho, it was extremely buggy. The setup was a bit tedious and eventually I got frustrated with it not working so I made a switch for a different platform. However, for a new company that is looking to keep track of sales, this is a perfect solution but for a running company, you want to make sure your existing equipment works with the system.

We are in the medical field solving problems for medical billing for physicians and reducing the complexity of it to a simple chart for then to understand and keep track of.