Zoho SalesIQ Reviews: 4.4/5 — Solid Choice

Sales IQ is an Easy to configure software it is also easy to use It has improve since the beginning You can customize the solution as you want and configure it to look like your company print chart

Does not work on mobile phones (but difficult to emplement guess) Should have more templates

To get in contact with prospects To help some lost customers

The setup and installation is second to none. So quick and easy.

Would be great if you could change the color on the button. Yes, I'm picking nits.

This allows us to always have an online presence, whether or not someone is watching the site. Customers are appreciative of the chat features.

The ability to interact with web visitors and the record keeping aspect of Zoho. I have recommended this tool to a friend.

The application for mobile devices. My phone rang at 9pm when I was logged in, but I still made the sale. I like it, and dislike it at the same time.

Ability to answer questions and guide consumers towards a sale or at least a better understanding of our service.

affordable and we have had increased sales.

set up was a little tricky, it took longer than I expected and was kind of hard to understand at first.

easier access to our customers during business hours.

You can try to patch a bunch of different services together or you can use SalesIQ as a very complete package.

I would like to see a check list of best practices with a process to set up.

We get people to buy when they get stuck on one of our sites.

I can see exactly facility that is calling for help, and ifacilitates the daily work of my team.

I believe the software should opening automatically a Ticket into CRM Zoho, currently for this function I must to hire another service.

I dramatically reduce response time and care to customers, and reducing this calls, I can give attention to other activities.

The layout was extremely easy to understand. I also liked being able to add my other zoho applucations, which made everything easy to access. The sales team, customer service department, and the tech support were outstanding in help us utilize all the features in this platform.

There is nothing to dislike about the Zoho Sales IQ it was extremely helpful to me. I would hands down recommend this to my clients.

I was able to track each cudtomer as they moved aroubd on my site. By hsving this feature I was able to engage with each cusyomer and tailor the conversations go each lead. This was a great help for my company.

Easy to use, great price and integration with ZOHO CRM.

Sometimes you need to refresh your browser, no big deal.

Capture more leads.

Really like the WordPress integration and real time visitor tracking, we just don't have enough traffic at the point to justify the cost beyond the free trial, but in the future do plan to pay for the full version.

I don't like that I have to use wordpress logins to log into the software. I manage our website but I don't want to provide wordpress accounts for other team members just to use the software.

We love the advantage of having live chat support, but also only received 1-2 chats per week, so it was difficult to dedicate the resources to it at this time.

I love how I am able to keep all of my contacts organized along with all of my sales activities in one place. Zoho allows me to access real time sales data.

I haven't found anything that I truly dislike about Zoho. I have been able to use all of the features seamlessly with my existing database.

I needed a CRM that was able to house all of my leads on an Excel database. I was able to import all of my business contacts, prospects and leads easily into Zoho, it has helped me become more efficient through organization.

We have been able add more of a client base as a result of using Sales IQ.

It can be difficult to select the right clients for the targeting.

Identifying where these clients are coming from and this gives us more ammo to help close the clients.

I love that I can see more detailed analytics of my site. It helps me know where to focus my efforts!

I am new, so I haven't delved TOO terribly deep.. not deep anough to find something I dislike. Who knows, maybe there isn't anything?

I have definitely realized the benefit of analytics as it relates to my business as well as email marketing. I am very pleased! I can't wait to extend my subscription.

I like the interface experience and the segmentation of menus.

I expect more features coming month by month and some educational material.

I am mostly solve lead nurturing, client servicing and feedback for pages optimization.

For zoho the best I like is drag and dropped for website how easily anyone can create a professional website. CRM zoho mail SEO friendly and all services is good. Always prefer for all business making it online.

Not exactly I dislike anything but sometimes the customer care took a week to respond which really bad but as a user everything is working as expected.

Online IT business

easy layout and functionality.we've been looking for something for so long,and eventually found something like this.great stuff!keep it up

to be honest,theres npothing which we really dislike,except for the pricing.otherwise all is good.we based in SA,therefore pricing is high for us when convereted from rands to dollars

sales is a breeze.we suffered doing it the haard way,and now it's the easy way

I love the product, the interface itself is very friendly to an end user. I work for a company that needs to have something ranging in sales, to customer service tracking and this has it all.

The only thing I would change is the integration of other apps and custom programs.

Closing the disconnect loop on when we are working with customers.

I like that i can see where my customers are coming from, so i can know which country to target more and know what devices and browsers they are using. It is so easy to set up and so easy to analyze. In addition the chat is amazing and i can see what a person is typing before they even enter it, now that is awesome to the 100th power!!!!!.

What do i dislike? what is there to dislike? On a serious note! I love everything about it!

I have solved or to target people better (which are my audience i should be paying attention to) saving money wisely and enjoying the benefits of having a cheat sheet with me to make my targeting easy.

I like the fact that I can see users currently on my sites and reach out to them. I can start a live chat or they can start a chat with me. I can see the interactions they are having with the site, the pages they are viewing, and what they are interested in. This allows me to address topics specific to what they are interested in.

There is not much to dislike really. The only thing is probably when trying to optimize site (in the eyes of pagespeed for example), the services say that the CSS is not optimized or need to be combined.

Reaching out to the general public visiting our site. Visitors to our site have appreciated us reaching out to them when visiting our site. This good energy goes a long way. I am also able to see the chat transcripts for QA.

Having a web site is not enough today. You need to engage with visitors who come to your site. Zoho SalesIQ lets you do this an more. You can track who's there past and present. You can give them points if they go to certain page or stay on your site for a set amount of time. More than that you can chat with them.

No complaints at this time. Works well on multiple platforms

Converting visitors to customers

I had tried to many chat solutions, but any of them give the information that I can obtain from ZOHO SALES IQ, is a really powerfull tool, it´s capabilities to automatize task is very good!

I think that could be better if we can customize a little bit more the chat window, don´t give to more option for colors and forms.

I can make a very good customer service in real time trough my website.

I like the ease of having everything in one dashboard. I use Sales IQ with CRMPlus and it integrates perfectly. I like the ability to monitor user behavior and capture the statistics. I really like the live chat feature that allows us to engage with site visitors immediately.

I have not found anything that I dislike as of yet.

User engagement is key for us. We are seeing much higher conversion rates due to effective lead scoring and real time chat.

I enjoyed the SalesIQ because it helps me mantes contact with customers wherever I am, if I am in escritótio I monitor the Notebook, and if I'm on the street or in a meeting can stay in touch through the APP which is great. I am very satisfied with the quality of service from Zoho.

I have no negatives to point out, tool was very well developed, serves very well the need for both the free plan as the pro.

Today communication and integration with the target audience is all because a good marketing campaign, without effective follow-up loses its value. The SalesIQ offered me that better management of contacts that are captured by the site.

The ability to customize to fit the needs of our company.

This area is shrinking as the new version continues to address short comings. There are some areas of the system that I feel could be enhanced to increase efficiency. For the most part, ZOHO seems to accept feature enhancement requests but it would be nice to have a view of the road map from a client's perspective.

Communication with our clients is improving as we have the ability to filter and manage clients based on specific criteria. We also have much better insight into our forecasting, upside opportunities and clarity into our progress.

We are a small business that needs to organize and classify incoming leads from a variety of sources and Zoho accomplishes the task perfectly without excessive costs.

The lead approval system isn't as intuitive as it could be for incoming leads from Zoho webforms. I would also like to see a notification for leads needing approval in addition to the email. The Zoho image in notification emails should also be a hyperlink to the website.

I am able to easily assign leads and track conversations between my sales associates and our potential clients. This is a huge time saver for me, and we will close more leads as a result.

Ease of use, can integrate chat. Great customer service

There is really nothing although I have not used anything else

I am able to track how many people enter our website each day

Me encanta esta aplicación de zoho por su sencillez y adaptabilidad con todas las plataformas. Yo la recomiendo 100%.

Lo unico es quizás el logo que podria cambiarse por el de la empresa, pero asi como esta cumple la función principal.

Estoy atendiendo mis clientes por alli, directamente desde mi teléfono móvil, sin ningún problema.

Visitor tracking is the feature I like best.

Well, not much to write here. I enjoy all the features.

Basically, I am solving the visitor data analysis/tracking. The software gives a detailed report on the same.

I've been using this two servies for 3 years with single error or advertisment annoyment. I host multiple websites for my clients and not a single issue. Thank you for great sevice for such a great value.

I dont think there is much of things i dislike about zoho, but i hope for new features and in CRM

I am agency for email hosting, i host business class emails , i think zoho fits the things i want .

I love how customizable Zoho is and that is easy to use even if you don't have programming background

It took a little while to learn the product, about 1-2 months, then it had been great for last 3 years

We have been able to take many repetitive steps into processes. Thus saves our business so much time

The email was truly easy to setup especially for a new business owner. There are tons of forms available for you to run you business successful. The price is definitely right and affordable.

There' s nothing I found displeasing about the company.

I am an Independent Filmmaker who needed a business email to run my press release. I located Zoho it was so easy to setup everything up for such a low price.