Zoho Assist Reviews & Product Details
Zoho Assist is a cloud-based remote support and remote access software designed for businesses to provide seamless customer and employee support. It enables secure, on-demand connections with remote devices, including PCs, laptops, and mobile phones. With features like multi-platform support, unattended access, real-time collaboration, and customizable branding, Zoho Assist ensures efficiency and user convenience. Its advanced security measures, flexible pricing, and quick deployment make it an ideal solution for businesses of all sizes.
| Company | Zoho Corporation |
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| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
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| Deployment | Browser Extension, Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Linux, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation, In Person, Live Online, Videos, Webinars |
| Languages | Bulgarian, Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish, Swedish |
Compare Zoho Assist with other popular tools in the same category.
Assist is easy to use, complete and it works very, very well.
I would like to see it also in Italian language, not for me but for my customers
Less kilometers and quick assist
It easily lets me manage my employees desktops,laptops and even PHONES. Lots of little extra touches and features that really set it apart from some of the other larger names in the market.
It is both an upside and a downside. I appreciate that i can negotiate the bulk purchases of products for my many companies. The downside is that it can be difficult to get somebody on email or chat in a extremely timely manner.
Its makes it much easier to assist all of my employees from on dashboard. Eliminating a lot of the compatibility and understanding issues is a huge time saver.3
1) SImple and neat UI 2) Lag free remote control even in lower bandwidth 3) Lag free audio call (computer audio) 4) Handy tools while in remote session (options to open local services, task manager, system process, cmd etc) 5) Easy switch between monitor
Cannot view multiple displays simultaneously.
Support session with customers.
applications running as a service, it helps when it needs to provide user permissions.
a little high, even more when it converts to Brazilian real
Excellent remote access as well as control of the devices through the assist service.
The best thing about Zoho Assist is that I am able to control so many different devices FROM so many different devices, and it is extremely easy to do so. The ease of controlling desktop computers/servers using iPhone / iPad has made this almost a daily use for me, and it is growing in use every day. The security implementation by using FaceID is a very smart one, as that secures my account and clients from unauthorized use.
The biggest issue that I have come across is the time it takes to initiate Unattended Access. The setup flies through, but then it could take up to 5-7 minute before initial access. Subsequent access is much faster. Also, the security feature in Mac OS to have the user enable Zoho to control the computer is sometimes a stumble block for some users.
The major problem I am solving is to be able to save money for my organization by combining many machines under one affordable solution.
Zoho assist allows for both attended remote support as well as unattended remote support - which is convenient for after hours updates for a remote site. I like the simple and straight forward pricing plan.
I haven't found any downsides yet. I guess that of course I would prefer it to be lest costly - maybe the first two technicians be for the same cost.
It has allowed me to provide IT support remotely and significantly reduced travel needed to provide updates and other technical support.
Easy to manage through UI and API as well.
White label but Zoho Branding in Software which get install
Quick to have remote session
Zoho is secure and very fast. It works very well and my customers really like that we have the ability to help them with just a phone call. Less glitchy than other remote service choices that are available. The cost is minimal compared to the quality of the service.
I would like a way to set a dollar figure that we charge and create invoices from within the app or just request payment at the end of a session. This would be so helpful. Perhaps they could partner with Square?
Many of my customers are elderly and they are able to get faster service without having to bring the computer into the shop.
Simple, Easy to Setup And Use and Very Efficient.
Payment plans are not favourable for our organization. A little on the high side if you ask a startup like us.
We deliver support to clients using Zoho Assist. Sometimes clients need help setting up accounts, as a web development provider and Zoho partner, our clients use Zoho Mail for all their business communication needs, hence we provide assistance such as setting up new accounts, showing clients how to use, configuring email signatures etc. Helping clients configure their DNS Settings for our Hosting Services and Even Fixing Bugs on Websites and Applications We build are all part of the problems with solve using this amazing tool.
I love the fact that the customer can simply click the link sent in the e-mail and it starts a full session. This makes things much easier when trying to access them remotely.
I think everything is awesome. No Complaints here. I have never used a service so awesome.
Anything remotely, I have people who dont have the ability to be on site and need support.Very lightweight and easy solution.