Zoho Assist Reviews & Product Details

I was an early adopter. I have a grandfathered rate that is very favorable. Zoho has been light on the resources of the end user devices. It has been very dependably available. It has less functionality on Macintosh computers but I am pleased to be able to be able to remotely assist Mac users from the same platform with PC users. It is very helpful that it has an option to remotely view the screens of IOS and Android users too. I like that Zoho has continued to add more features such as remote audio and printing. After reading my dislikes you might think that I dislike Zoho Assist. This is not the case. Overall, I must say that I have been pleased with Zoho Assist and plan on keeping it for many years to come.

I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions operating simultaneously, I dislike that the machine name is not visible on each screen session - so I can locate it quickly. I dislike the way the "Choose Monitor" function has to be re-opened in a separate pop up each time I need to jump between monitors. A dropdown showing pictures of all remote monitors simultaneously would be much easier. I believe their Customer Support hours are too short. I feel that Zoho Assist Support should be available 24/7/365 since the service is frequently in use by IT techs during off business hours.

Of course, in our current era, most IT support is accomplished remotely. This is an imperative tool for my IT operations.

My personal favorite feature is the Unattended Access. The ability to remotely control any of my client's workstations without the need for them to do anything is fantastic.

I wish there was a "monitor" feature, something that would allow us to be notified if a workstation goes offline for a specified period of time.

I have several clients that have users who need quite a bit of help, and the remote unattended access feature allows us to help those users without needing to go onsite, or walk them through other types of remote connection.

It works very well and makes it incredibly to use unattended access. The product has all of the functionality of much more expensive products and is extremely easy to use. I am pleased that it is complemented with other Zoho resources to be an assistant between computers and devices with a direct connection and stable. The unattended assist the ability to transfer files and remote print are big advantages.

There isn't anything that we have found to this point that we dislike about the tool.

We are solving the ability to scale across the number of techs we have since grown. Zoho makes it easy to remotely install software and updates, and run various diagnostic tests. It allows most issues to be resolved off-site saving on travel and technician time.

Remote Access: Zoho Assist allows technicians to access and control remote computers and devices, enabling them to troubleshoot issues or provide assistance without being physically present. File Transfer: Users can transfer files between their local device and the remote computer, making it easier to share important files during remote support sessions. Multi-Monitor Support: Zoho Assist supports multi-monitor setups, which is useful when assisting users who have multiple displays. Unattended Access: It allows technicians to connect to remote computers even when the user is not present, making it suitable for tasks that require ongoing maintenance or support.

Performance Issues: In some cases, users have reported performance issues such as lag or slow response times during remote sessions, which can hinder the troubleshooting process. User Interface: While Zoho Assist aims to provide a user-friendly interface, some users might find the interface design or navigation less intuitive compared to other remote support tools. Pricing: The cost of using Zoho Assist could be a concern for some users, especially for businesses or individuals looking for cost-effective solutions. Different pricing tiers might have varying feature sets, and it's important to evaluate whether the offered features align with your needs.

Zoho Assist's remote capabilities eliminate the need for support staff to travel to physical locations for technical assistance. This saves travel time and costs associated with on-site visits

I like how the web interface makes it easy to manage all the devices in your organization in one place. The ability to remotely control devices from a web browser makes this the best tool for remote desktop as well.

The learning curve is steep. Setting up and managing devices is initially tricky, but once you figure it out, it works well. The deployment tools are very powerful but confusing to use.

We needed a way for our IT team to be able to fix small issues with employee devices without having to physically see every device. Zoho Assist lets us our IT team operate from anywhere in the world.

Easy to connect, user friendly and no complexity

Nothing in specific as usage is very very low

IT and Tech solution

Allows me to access my virtual desktop as if I am also onshore in the US

Its slow. Makes all my other toll run slow.

Allows me to access the tools I need to do my work.

I work remotely from home and do not have an office I report to. I rely heavily on the technology my agency provides me, but often need tech issues addressed. Zoho Assist is a great way for me to connect with my agency’s tech advisors and get my tech issues resolved without having to drive an hour to the office.

I have not found any downfalls to this software at this time.

Remote location tech issues.

Remote support with administrator access. Will able to use administrator in all type of OS

Some time it is has been slowness and It will depend on internet

We have realized administrator access from the zoho assist tool. before that we have getting lot of challanges

Ease of use and set up. You dont need any special software to control the other end!

Sometimes non technical people can find it difficult to set up on the customers end. But its not too difficult

Remote support email issues. I no longer need to meet clients in person, especially in our covid-19 era.

The unattended access is excellent to grant support to remote user without interaction from the users.

Sometime the screen freeze when I in a remote session

Configure machines for remote users and grant support

The ease of use and the simplicity of implementation. It was very simple to setup with my domain so that I could direct my clients to a web address and get remotely connected with them quickly in order to begin working on their issue remotely.

I wish there was a way to see multiple screens at the same time. It is great that the ability to see multiple screens is there, but you can only see one screen at a time.

Remote connection to client computers to remotely troubleshoot issues. I wanted a simple, affordable way to remotely connect to my clients that also integrated with the ticketing system I'm using.

Lightweight, yet robust and very cost effective. Built in mobile remote support for android devices. Most other services are geared towards Large Enterprises at high cost. Zoho offer fully functional software testing, no limits and no hidden cost and excellent friendly customer service.

Not a dislike but others cant, lack of remote support for IOS mobile devices

Ease of use and express rollout cross platform. It's also geared towards small business and individual customers.

Zoho Assist is a great alternative to our main remote software. When that one doesn't work we use Assist. It also works well with Zoho Desk.

There is honestly nothing I don't dislike about Assist.

We use Zoho Assist to support our customers that don't have our agents installed.

One of the best things I like about Zoho Assist is the ease of operation. Adding a new client is simply running a program. No configuration or settings to get it running. Another benefit is the price. Can't beat the value!

Nothing really negative at all. One thing I have noticed is the cursor movement seems to be somewhat quicker than what I experience on my PC. Especially when navigating up / down. Not a major issue at all though.

Basically, I have been able to save a lot of time. We have remote facilities, and the ability to assist quickly just gets everyone back to their jobs ASAP. Because a portion of our users are remote, I am planning on using the unattended feature for after-hours maintenance.

End users have no problems with joining a session, compared with Teamviewer no complicated passwords or versioning issues.

Not a lot at present, used the assist twice when Teamview wasn't working for customer and had very little problems. Suggest including remote management as integrated not a module.

User issues with Teamviewer, browser based sessions make getting users connected really easy.

Being a consultant for multiple business as well as providing Support it is imperative that we can quickly remote in and assist our clients. Zoho let's us do just that. A quick, web-based login utility that let's us help our users from any device.

When adding new devices I'd like to see Zoho create custom install packages for "groups". That way we don't have to manually set a grouping in our address book.

Providing assistance without disrupting our appointments. Saving significant money on gas and travel time.

Assist is easy to use, complete and it works very, very well.

I would like to see it also in Italian language, not for me but for my customers

Less kilometers and quick assist

applications running as a service, it helps when it needs to provide user permissions.

a little high, even more when it converts to Brazilian real

Excellent remote access as well as control of the devices through the assist service.

Easy to manage through UI and API as well.

White label but Zoho Branding in Software which get install

Quick to have remote session