Zoho Assist Reviews & Product Details

Its just enough what we need to serve our customers with the best price

Copy/Paste function is unstable. We need frequently to use the chat to replace the copy/paste but we lost details as fonts, etc.

It's our tool to deliver remote DBA services. It's easy to use for both, our customers and we as providers.

Very easy unattended install, product works great

Nothing so far. It's easy to use and cross-platform.

Remote support. It works and my users can set it up by themselves.

Everything seems very simple and easy to use - pretty clear

have not found anything yet that I would point out

as I support primarily accounting software etc. Zoho Assist allows me to help my clients by seeing what they see - so far the basic Free version has sufficed but looking at Professional for a few added features. Compared to a lot of offerings it is very cost effective.

I liked the unattended access and customer widget feature

There is enough room to improve User Interface

First and most important is Tech Support to our clients remotely by saving time to go client locations.

The price point is great compared to other offerings. The ease of install for unattended access is incredible. Supporting all the major platforms is a bonus as well. Most of my clients are windows users, but my personal preference is OSX or Linux. This product works great for us. Zoho reduces our truck rolls by 75%!!

I would like to see support for process viewing and remote command prompt for windows based clients in the future.

Remote support for high end clients without rolling a truck for everyday tasks and issues.

The cost of the subscription is very budget friendly. The ability to have unattended access and technician initiated sessions is great. File transfer, chat, session recording and technician feedback is important. All of the features you want in an easy-to-use package.

It is all browser-based. I would like a desktop client for technicians in a call center. I would like the remote user give feedback for review at the end of the session. In full screen - actual size mode the pointer moves the screen too quickly. It was very difficult to navigate the screen. The fit to screen mode was almost to small to work with but I managed to complete the task.

Standard remote user assistance. System updates, software installation. Saves on drive time and return visits.

Zoho Assist does exactly what it says on the tin. It is a nice support tool to connect to our customers.

Would have preferred to get some features only available at higher cost plans for a small company like ours

Remote assistance and support for our customers. Faster response time and greater satisfaction levels from our clients are the key benefits we've got using Zoho Assist.

It's integrated with our ManageEngine apps, and email invitation template it really touchy

sometimes the remote session slow, and when someone invites to download Zoho agent. the process installation and session connection slow.

Quick helpdesk delivery solution, benefit make my internal user feel happy and honored.

ZOHO Assist offers almost everything that other remote softwares offer but at a fraction of the cost. The software is very reliable and easy for our clients to install.

There is 1 feature that I would love to have and that is the ability to draw on the remote computer screen. We use the remote software for client trainings and often draw with the cursor on the remote screen to point our clients in the right direction. This would be probably the only thing that I dislike.

Our clients are based all over Canada and we provide personalised training and support. With Zoho Assist, we can quickly setup a stable remote connection. Our clients find it easy to install and the issues with security permissions does not affect Zoho like it does with other remote softwares we have used.

Affordability, ease of connection, having the ability to download to my customers a customer widget to connect to me (at least after generating a code), excellent support their 'chat' support is very responsive.

not having a widget for the customers to directly connect to me without generating a code first, can only receive 40 files at a time (got around this by zipping up the files i want to upload). file transfers can be made a little easier (side by side folder view for transfers)

I am a software developer so it allows me to connect to my clients to transfer files, update, and train. the main benefit is the amount of money i am saving over my previous provider.

The software works well, is easy for the end users to launch, and the cost is reasonable per technician

The integration with other products in the Zoho environment could be tighter, but they are sufficient for most support calls.

We have a number of business customers that require one-off support, most of the time through a remote screen sharing session. Zoho Assist is an affordable way for our team to support our customers in an effective manner.

I really like the performance and am getting the connections easily.

I am unable to do voice chat and send the keyboard shortcut inputs.

Using this product, I am providing the technical support.

i like that its simple enough to get clients signed on and accessing their computers within a few clicks.

I am a little uneasy that anyone from zoho can access my remote computers. I think there at least needs to be 2FA at some point.

I have alot of mailusers who cant configure things so need to login to their machines and configure their email for them.

It was an easy transaction and intuitive to get started

There was not one thing that stood out as dislike yet.

Remote support to quickly respond to clients, and differentiate ourselves from others.

Rich feature set, excellent value for the cost, reliable service.

Zoho have such a vast array of products, sometimes it can be difficult to navigate to the required product, although this has improved.

Ability to remotely support customers. Increased revenue.

reliable tool that gets the work done. have been using it for several years already and the development of the reliability and new features have been great! recent introduction of the wake on lan option makes management a lot easier.

connecting to the computers with invitation is often a bit confusing for the less technical users.

we are an IT services company and use Zoho Assist to service out customer computers. most of those in unattended mode.

Cheapest solution for remote support of a large quantity of business computer. I also really like the centralized web console where you can manage groups of computers. I also like the remote WOL option, even if it's not perfectly working in all cases. I also really enjoy the fact that I can give a remote access to my console to others technicians. Overall every if Zoho Assist have some limitations, it really meet our business needs.

Unfortunately, Zoho Assist in general is not as smooth, fast and convenient as other competitive remote support solutions, remote computer display is blurry (even at maximum quality level) and cursor movement is very "jerky". Also, there's way less customizing options for speed, image quality, remote sound, etc., like from other competitors solutions. I also deplore the lack of a real standalone support client on Mac computer (if the technician is using a Mac) and also the Windows technician app is not that much impressive neither, it's more like an app that relay on a web interface on background.

Need to remotely support 75 computers, both Mac and Windows that are used on the road from several locations, making use of Windows RDP or Apple ARD impossible. I also work with a remote technician which is a sub-contractor for our company and then I can give him a remote technician access to my computers group for remote support of my computer.

The quality/price ratio is very good for Zoho, it has improved a lot since its earlier versions, now it can battle face to face with Team Viewer or LogMeIn Rescue, for a third of the price.

Sometimes there is lagginess on the connection, but it happens randomly.

We are a MSP providing support for companies, along with Service Desk Plus for MSP we have a complete support solution to deliver our services.

It provide the remote assistance to your systems via screen sharing & video conferencing. We consider Zoho Assist as just a secondary remote app to help our customers that provide a secondary alternative in the scenario where our primary software encounters any problems. We can also offer simultaneous assistance when customers are employing our primary remote apps.

This software uses authorization from the Device Administrators on your computer to allow remote control and video streaming. Besides that, it is sometimes confusing to incorporate other members, confusing to configure user's privileges, and it requires its own app. Nevertheless, I have not yet learned how to allow different people access to their computers only.

Presently, just system administrator use Zoho Assist to allow a second remote assistance option, in terms of trying to communicate concurrently with users when they're still remotely connecting to provide enough required support. A secondary alternative for remote assistance would be necessary in the condition when the main remote program encounters some difficulties.

The plans are fantastic and exciting. They offer new and unique features with the growth of the business. Also, it is user-friendly and budget-friendly. Apart from that, it requires very more minor permission to enter into client's machines. The security features are robust and reliable.

'There should be some settings or features to present the screen for more than one participant at the same time. It needs to get improved with that feature. Also, the UI is straightforward and needs to be a little attractive to give it a more elegant look.

Zoho Assist is one of the tools loved by marketing and technical teams. Here, we are mainly using it to take access to the machine remotely to solve the clients' queries on the spot. Also, it gave us free-hand to operate even from the mobile phone. We have gained a lot of productivity and efficiency using this platform.