Zoho Assist Reviews & Product Details

Zoho Assist compares favorably to other products I have used. Thing that I especially like include: - Cross platform support including Linux. Linux is my primary support console. - Easy to manage with a nice interface - Two factor authentication to log in, great security - Very competitive pricing

I truly have to say that at this point I have not found anything that I dislike about Zoho Assist.

My business is primarily built around remote support of my clients. I have to be able to connect to their devices at a moment's notice.

Simple and stable! Also, very good sypport.

I like everything. Thank You to all of you. Very good product.

I can control The POS System from my house and input in the system the telephone orders I receive from Customers..

Web based, very simple to use. We are able to deploy to all of our corporate PCs and manage/support them efficiently

Should be able to send any file on your computer to remote session

Being able to log in unattended to corporate PCs, anywhere, anytime, is priceless

Allows a small business to operate outside of it's local area which means more clients

nothing as yet - not sure what else to write

allows me to work with clients who are in a different location/country which means I can advertise further affield

Zoho Assist is very user friendly and is easy to deploy / manage. It is also a lot cheaper than other products on the market and makes it easy to pay via monthly payments which a lot of companies do not.

There are a couple of lag issues from time to time but that will mainly be down to the clients internet but the program doesn't handle internet blips too well. But its easy to get around and not really a problem.

I am having to do less travelling and can provide a cheaper service to my clients because there are no fuel charges to pass on.

Very quick and easy to deploy and easy to use.

I would prefer unattended access to be the default view, or to have a way to set this up.

Ever rising subscription for Logmein has forced us to move provider and hence we have saved 60% off our remote access bill but increased features

The best feature of zoho assist is the deployment link, being able to configure a computer with one link is fantastic.

it would be nice if all paid subscriptions included mobile support

I manage CCTV systems, and whenever there is an issue i can go and retrieve footage or repair from anywhere. There have been multiple occasions when I'm away and i can resolve all issues from my laptop, other buissness owners and customers have been very satisfied with my quality of support all thanks to zoho.

As a general statement I like that Zoho Assist, like all Zoho products just work. We're using the Unattended Access and it is much simpler to deploy and manage compared to other products. The simple web or desktop interface let's us name customers computers as we like, group them as we like, and deploy the software as we like.

There isn't anything I do not like so far.

We have 2 primary techs. We needed both to be able to remote in ant any time to customers computers without having to fight for a license to use.

It's really easy to get customers to connect, usually taking a matter of minutes - either by sending them to the website or emailing them directly from the system. It's easy to use and fully featured.

There is no "pause" session functionality which would be a welcome addition. Currently, we have to reconnect each time, which is only difficult when carrying out longer support issues on servers.

We are helping users with IT issues as well as servers. It's a powerful tool and works well for our purposes. It's also much better value than our previous solution.

we are using zoho products past 5 years, first we subscribed zoho invoice after few month zoho introduced zoho books once book launch we migrated to zoho books. we are very small company for beginning now we increase people and client . last few days back we purchased zoho desk its coming with free version of zoho assist. my technical teav happy for using zoho assist.

we are not familiar for this once we used we can give suggestion or updates

We have so many clients for remote support we can mange very easy

Ease of use and price. The fact that having access to internet on any computer allows me to access and help those who are using my applications.

transferring files. the 2 dialog boxes do not always accept my selection

I create Business application for others, using Microsoft access, Testing on my users computers help me debug users input, coding and unique platform errors.

I love how easily it is for users to download and install the plug in and the fact once the session is over it uninstalls automatically leaving a clean session. I also like the multi-factor option for logging in with a verification code to protect the account. I also like that it works over https to encrypt the session .

Nothing comes to mind that I dislike about this product.

Allows us to give our high level technicians remote access to assist from afar.

I love that you can remote assist via web browser and app. The best part when setting up unattended access, it is so simple all you do is download the small install and install it. Zoho Assist automatically configures and ties it to your account.

For us there is not anything we dislike, for remote IT support it's is perfect and does the job very well!

I need to manage multi-location salons, pos and other support computers remotely and help the staff when needed with user management, account creation, logins, etc...

After using GoToAssist for 4+ years to support our clients. I switched and saved a lot of money and have the same functionality. I use Zoho CRM, Assist, and Service Desk and love them.

Switching monitors is slightly clunky. I suggest being able to scroll right and left

Support our clients that use our software

Zoho software is easy to install and allows me to support multiple organizations without costing too much.

I have not had any issues with the software that I could not figure out.

I multiple clients with multiple machines with a myriad hardware in between. Most will not pay for more expensive firewalls that allow remote support. Zoho is lightweight and easy to install on the client side. It also allows for grouping so multiple clients can be grouped accordingly.

I love ease of use for both, the support agent and customer, especially the way an agent can connect to the user's PC. The software allows to resolve technical issues in very efficient manner by providing with all the necessary remote connectivity tools required for our day-to-day technical support work. We deal with customers from different age groups and technical skill sets, therefore being able to guide our customers to downloading and running Zoho Assist is very crucial, as it saves our time and energy. Another good feature is built-in chat, sometimes we may lose our phone connection and chat comes in really handy. From time to time we may need to send large files and Zoho Assist allows to easily transfer files from our desktop to the customer's PC. I also like that it's portable, most of the users we deal with prefer no to install anything, so they can simply download the application and run it on their PC right away, When compared to similar remote support in the market, I would definitely recommend using Zoho Assist in daily technical support operations.

It can be a bit sluggish at times and not compatible with all of the systems, I suggest including support for Chrome OS, as many users are using Chromebooks these days.

We assist our customers with various technical issues, mostly it's downloading, installing, uninstalling, activating software or registering their account at our online store.

Have installed several remote support apps, use my mother as tester and she was able to install without calling me so I give Zoho hi marks for being user friendly but the cost was also important. Was using Logmein and are charging $350 to manage 2 computers remotely.

Am concerned that ease of use may compromise security but so far I'm satisfied that Zoho is secure.

Ease of use and cost make me decide to use Zoho for my business.

I am extremely happy with Zoho as a whole, not even just Zoho Assist. The application is quick to deploy, easy for my customers to either do On-Demand or Unattended Access, which is GREAT from a technology standpoint. The best part as to our growing small business, is the price point. We do not have to worry about spending literally THOUSANDS of dollars on a Cloud or Self-Hosted solution, and I'm talking over $7k for some of these solutions. I extremely love the fact that they offer a month-to-month plan. How are you supposed to grow as a business unless you have capital backing. Zoho makes it easy and allows for my company to grow with intention.

I really don't like filling out this particular section, because there's not much of anything to complain about Zoho. Their support team, after requesting an extension and putting in notes about having issues with Mac OS computers not allowing you at the login screen to move the mouse, so an unattended wake-up process isn't the best (with the most recent Mojave OS, so by the time you read this review, it might be fixed)...they CALLED me, and left a voice mail advising of my comments, and some workarounds. Who does that?? THAT'S why I choose Zoho, they truly try to help and care.

I've been able to grow with intention, and offer virtual support, not needing colleagues or associates to be on site all the time at offices, saving me and my company a lot of money. We still do in-person visits every so often, but the amount of money we have been able to save with travel costs ALONE has been incredible, and I cannot truly thank Zoho for offering such a quality product, professional looking, at a great price point, so that someday, my company can help and hire more people.

Zoho is simple to use and works at any Operarional system I have ever tried. I can simply generate a number and my client access my widget and downloads the remote access software Which gets deleted after section is finished.

My client has to allow Administrator access more than once in the same section and sometimes that gets annoying. I also did not like When my clients have a hard time downloading the sofrware after I have given then my session number, they have to click transfer but after that the software takes a little while to run When speaking of computers.

I solve anything with Zoho, since I can restart clients computer and wait for it to come back, I can Solve Printer issues, I can solve even DNS issues sometimes, Zoho does connect right after internet is back and running and I don't even notice my session has been cut off.

the cost it is much cheaper than gotoassist. The Product is also integrated with Zoho desk easy to launch and there is also a easy to use desktop plugin. There support staff is really friendly and helpful.

Nothing yet it works the same as GoToAssist at least how we use it i had a few complaints about speed in the begging but we have seep to resolve those issues might have been on out client side.

We are a software company that supports hundreds of customers through out the united states zoho makes it easy and fast we are able to take control of out customers system fix the problem and even push out a update.