Zoho Assist Reviews: 4.6/5 — Highly Rated

Unattended Access Clients. I manage, as a volunteer, church computers and being able to access during evenings and off hours without needing someone there is priceless.

That more people don't use and that I need to use Firefox because Edge is at time glitchy.

Any and All user issues needing assistance within their session. Also Patching without the need for a user to be present.

My experience with Zoho Assist has been nothing short of excellent. This remote support and access tool has proven to be incredibly user-friendly, making it accessible even for those who aren't tech-savvy. One of the most significant advantages of Zoho Assist is its ability to save many hours of work. The seamless connectivity it offers, regardless of geographical locations, makes it easy to provide or receive support without any time-consuming setups. The interface is intuitive, allowing quick navigation and control, which is essential in a remote access tool. The features like file transfers, voice and video chat, and multi-monitor support have enhanced the overall user experience. These functionalities ensure that you can carry out complex tasks as efficiently as if you were physically present at the remote location. Another remarkable aspect of Zoho Assist is its cost-effectiveness. It is economical to run, offering various pricing plans that cater to different needs, making it a viable option for both small businesses and large enterprises. The affordability does not compromise the quality of service, as it maintains high security standards to ensure safe and reliable remote sessions. In summary, Zoho Assist is a robust, efficient, and budget-friendly tool that simplifies the complexities of remote assistance. Its ease of use, coupled with a wide range of features, makes it an excellent choice for anyone looking for a reliable remote support solution.

It works and I have had any issue with it over 5 years of use.

Any issue that arises in an office scenario from loading new programs through to instructing client on using programs through to fixing or adjusting documents and general troubleshooting.

Im using this software for several years akready as a un-attended access (25 comp) and also on demand option. easy to launch session, simple interface. very reliable.

Whould be nice to have also voice communication added (soond/microphone)

remote support. I do not have to visit my clients in 90% of issues.

I was an early adopter. I have a grandfathered rate that is very favorable. Zoho has been light on the resources of the end user devices. It has been very dependably available. It has less functionality on Macintosh computers but I am pleased to be able to be able to remotely assist Mac users from the same platform with PC users. It is very helpful that it has an option to remotely view the screens of IOS and Android users too. I like that Zoho has continued to add more features such as remote audio and printing. After reading my dislikes you might think that I dislike Zoho Assist. This is not the case. Overall, I must say that I have been pleased with Zoho Assist and plan on keeping it for many years to come.

I have 4 monitors and I dislike that I am unable to move the remote session screen to the monitor of my choosing. When I have multiple remote sessions operating simultaneously, I dislike that the machine name is not visible on each screen session - so I can locate it quickly. I dislike the way the "Choose Monitor" function has to be re-opened in a separate pop up each time I need to jump between monitors. A dropdown showing pictures of all remote monitors simultaneously would be much easier. I believe their Customer Support hours are too short. I feel that Zoho Assist Support should be available 24/7/365 since the service is frequently in use by IT techs during off business hours.

Of course, in our current era, most IT support is accomplished remotely. This is an imperative tool for my IT operations.

My personal favorite feature is the Unattended Access. The ability to remotely control any of my client's workstations without the need for them to do anything is fantastic.

I wish there was a "monitor" feature, something that would allow us to be notified if a workstation goes offline for a specified period of time.

I have several clients that have users who need quite a bit of help, and the remote unattended access feature allows us to help those users without needing to go onsite, or walk them through other types of remote connection.

Pricing, ease of use, lots of features. It is very easy to deploy on computers.

So far haven't seen anything to dislike, it's been working for us great.

We have been using Teamviewer before we switched to ZohoAssist. Teamviewer stopped providing a non-profit rate, and that is when I found ZohoAssist. Customer service has been great to get us started and since then we really didn't need to contact them any more. It fits our needs perfectly and it is very affordable.

The best feature of Zoho Assist is: it just works! No hassle, no install problems, no hard work with users... it just works. We needed a Remote Support platform for Windows, Mac and Linux, and Zoho Assist fit like a glove. The price is reasonable too, and the support team great as well. When you are selecting a global corporate tool, you know it's not easy most of the times. That's not true with Zoho Assist, we're glad we chose it.

The only downside I see is the lack of a detailed graph of concurrent support sessions active during a time period. There is a report about total sessions, but as our licensing model is based around concurrent support sessions, I believe the tool should make that information easy to query for clients. We had to implement some email alerts around Zoho Flows which seems a bit harder than it should be. Apart from that, the rest is fantastic.

Zoho Assist solved our need regarding Remote Support to our thousands of employees, working from anywhere and with different operating systems. It also allowed us to block a lot of "informal" (and sometimes unsafe) remote support tools.

It works very well and makes it incredibly to use unattended access. The product has all of the functionality of much more expensive products and is extremely easy to use. I am pleased that it is complemented with other Zoho resources to be an assistant between computers and devices with a direct connection and stable. The unattended assist the ability to transfer files and remote print are big advantages.

There isn't anything that we have found to this point that we dislike about the tool.

We are solving the ability to scale across the number of techs we have since grown. Zoho makes it easy to remotely install software and updates, and run various diagnostic tests. It allows most issues to be resolved off-site saving on travel and technician time.

Best price in the market Easy to deploy to clients You can do untattended access to the clients Easy to manage all clients.

In Mac sometimes the copy and paste doesn't work well.

Before tech support had to go physically to the computer or we used Logmein. But Zoho Assist is much easier to manage all the computers in central dashboard. And much faster compared to Logmein.

I have used other remote support software to be able to login and assist my team with computer issues or to see real time what is going on with an issue my team is working on. Zoho Assist is simple and straight forward and has the tools needed for me to assist and resolve issues that have come up. from pricing to support Zoho has been a favorite of the company for many years.

Not much about Zoho assist that we do not like. Sometimes the login can be a hassle because of user error but otherwise it works as advertised.

Zoho Assist allows me to work remotely and still have access to my office desktop when needed as well as help my staff when I am working remotely.

We were long-time users of Logmein but were forced off it by the ridiculous price hikes. We were very surprised by how much more you got with Zoho Assist for a lower cost. The cross-platform support was a big plus. And it was much simpler to use overall!

Not much. Sometimes managing large amounts of computers can be overwhelming without some kind of Grouping/Folders for the admin side. But if you are managing 50-75 Unattended installs, the search features make it easy to find the computer you are looking for. For any number under that, it is very easy.

I use it to do both unattended and call in support for both desktops and phones. Mostly troubleshooting email issues around our hosting services. Having the ability to connect mobile users was an incredible benefit. Very helpful in guiding new users on setting up their mobile devices to our secure email service.

I have been using Zoho Assist for several years now to remotely access numerous workstations at my business. After using a few other remote access software platforms, I feel like this is the best. It has the most features, and is user-friendly. I'm able to blank the screen and remote input devices when needing to do server work without risking on-site users interfering. The built-in FTP client is also a time-saver.

When my Internet connection drops, it can take a couple tries to reconnect my session. When using the built-in FTP client, minimizing the window sometimes means it's hard to open again. All of these are minor, though, and the key functionality is there.

Remote access to multiple workstations.

I have been using Zoho Assist for over 3 years now. I have used many other remote platforms but this one is my favorite because of how easy it is to setup and used. Especially for their mobile app platform works wonderfully. After trying over 5 different softwares, I can honestly say this one is an A+ all around.

I actually do not have anything that I disklile. At first I used to wish that they had an easy script that I can intergrate into my business website so it would make it easier for my clients for download the software. It wasn't because they didn't have it, I just didn't know how to do it. So, overall Zoho is my go to remote platform and I recommend this to everyone!

I started using Zoho Assist during Covid in 2020. This platform allowed me to continue to work and not leave my house. It was total lifesaver especially at their incredible cost. As a business owner, im always trying to save money anyway I can.

Reliable service and straightforward UI that makes it easy to remotely connect to our devices whenever and wherever.

No dislikes to report, our experience has been great.

Allowing us to work from a computer to prepare for work remotely

It is a globally recognized product so our clients are not hesitant to connect via it. Also, it helps us in situations where Anydesk is blocked by the client's organization

The screen becomes laggy in between, also it has issues sometimes with freezing up on Mac computers. Sometimes we need to reload the URL to regain access of the client's computer

We are a software product company and our software is installed on -premise server of client We need to get access of client's computer sometimes to fix server level issues and zoho assist is a trustable brand and gets the job done

Remote Access: Zoho Assist allows technicians to access and control remote computers and devices, enabling them to troubleshoot issues or provide assistance without being physically present. File Transfer: Users can transfer files between their local device and the remote computer, making it easier to share important files during remote support sessions. Multi-Monitor Support: Zoho Assist supports multi-monitor setups, which is useful when assisting users who have multiple displays. Unattended Access: It allows technicians to connect to remote computers even when the user is not present, making it suitable for tasks that require ongoing maintenance or support.

Performance Issues: In some cases, users have reported performance issues such as lag or slow response times during remote sessions, which can hinder the troubleshooting process. User Interface: While Zoho Assist aims to provide a user-friendly interface, some users might find the interface design or navigation less intuitive compared to other remote support tools. Pricing: The cost of using Zoho Assist could be a concern for some users, especially for businesses or individuals looking for cost-effective solutions. Different pricing tiers might have varying feature sets, and it's important to evaluate whether the offered features align with your needs.

Zoho Assist's remote capabilities eliminate the need for support staff to travel to physical locations for technical assistance. This saves travel time and costs associated with on-site visits

Send the remote session URL to the user via Microsoft Teams or another communication tool without them needing to preinstall anything. Installing a Plugin only takes one click to start a session. Switch between the end user's external displays in a user-friendly web mode. Numerous opportunities for access to your remote servers or devices without being present, plus more alternatives. Without the interference of the end user, restart and troubleshoot. Learn about the effectiveness of your team's remote support efforts through reports, statistics by department and group, and live session reports. MFA for account login is enabled and rebranding yourself as per your organization branding. Using a mobile device and Zoho Lens, users can connect with support agents on video chat to check for network issues. By directing the remote user on zoho lens we are able to locate and resolve the network issue.

Zoho Assist can be a resource hog, especially on older or less powerful computers. This can lead to slow performance and even crashes.

Mostly we are using for end user IT support on day to day activities, such as helping users with software installation, troubleshooting problems (Hardware, network. software), and providing training . I can access users computer from anywhere and from my mobile as well.

I like how the web interface makes it easy to manage all the devices in your organization in one place. The ability to remotely control devices from a web browser makes this the best tool for remote desktop as well.

The learning curve is steep. Setting up and managing devices is initially tricky, but once you figure it out, it works well. The deployment tools are very powerful but confusing to use.

We needed a way for our IT team to be able to fix small issues with employee devices without having to physically see every device. Zoho Assist lets us our IT team operate from anywhere in the world.

Zoho Assist is a comprehensive solution for remote support and unattended access, it is web based and does not require any prior installation; Zoho assist allows me easy, secure and reliable remote access to computers or mobile devices from anywhere and anytime; during a section I can share screen, transfer files and chat with customers, it is also possible to record the sections which is useful to evaluate and improve the processes that take place, Zoho Assist is cross-platform and works on any device, I like the user interface for its simplicity and how easy I can navigate it.

While I am in an active session it is almost impossible to use other tools, making a query or even opening a file becomes a difficult task, Zoho Assist considerably decreases the processing of the computer or device in use and the information is loaded very slowly little by little and the times to complete any operation are very long, it is as if Zoho Assist occupies all the available resources of the computer, it is an aspect that must be taken into account.

Assisting our customers and coworkers to solve the problems in their terminals became a safe and easy process to execute with Zoho Assist; now it is much easier and simple to connect remotely with their computers, being a web based tool and not requiring any previous installation we can guide them without any inconvenience to start the remote session, just a couple of clicks and, we have remote access to proceed; Zoho Assist allowed us to optimize the remote support processes by 85% which has been great.

Easy to connect, user friendly and no complexity

Nothing in specific as usage is very very low

IT and Tech solution

It is the easiest, most comfortable, secure and reliable way to connect remotely with other computers to provide remote assistance and help solve problems that may be occurring, in our case we use it to remotely access the terminals of colleagues who are at this site as those who are in another city in the headquarters; to assist them with application or broadband connection failures; Zoho Asssist allows me to share screen, transfer files and communicate via chat with my colleagues quickly and even take control of the device, it really allows us to minimize operational downtime.

I have noticed that when I use Zoho Assist the consumption or occupation of resources is very high to the point that it limits or delays the execution of other operations that can be performed simultaneously in other tools, in fact the response time of the computer is quite long.

Zoho Assist allowed us to optimize the processes of remote support to our colleagues, now assisting them remotely is an easy and fluid process to perform, with Zojo Assist was able to help them to solve failures in their equipment that limited the performance of their work and allowed us to reduce downtime.

Zoho Assist is secure and reliable, and at the same time very easy to use, it is web based, it is compatible with any device. I like the UI for how intuitive and concrete it is, it is also very easy to navigate it, Zoho Assist allows us to remotely assist clients or colleagues without problems with just a few clicks, just provide the session ID, guide them to access the web page and you're in; I like the mobile app, personally I use it very often on my android device and it works great.

While in an active section Zoho Assist tends to slow down other tools that I may be using simultaneously, which bothers me a lot because it does not allow me to finish other processes quickly.

Zoho Assist allowed us to assist our customers in a secure way without problems and interruptions, since we have been using it it has been easy to assist them remotely to solve their issues regarding the connection to the Internet service provided to them, and even help them to validate other aspects in their equipment that may be affecting the proper functioning of the service. Zoho Assist saved us a lot of time in resolving customer issues.

Zoho Assist includes its ease of use, cross-platform compatibility, customizable branding options, file transfer capabilities, and secure connections. Whenever we have to interact with it team we interact with Zoho Assist

There is not much to dislike about Zoho Assist as I have been using it for quite a long time in fact since I started my career but never faced any issues with it.

One of the main problems it solves is the need for instant, real-time assistance that can be provided remotely, without the need for physical presence.Its secure connections also ensure that confidential information remains protected.

It's very user friendly, best thing is it works really well on tablets and mobile devices too. For us that is a big win since we use a lot of them and need to reach them from time to time.

It's not quite easy to label items in the program itself.

We couldn't take over mobile devices but now thanks to Zoho Assist we can.

Cloud based, user-friendly, secure web based application,

Shall be able to scale up with more features.

Remote Desktop wasn't connecting properly.

Zoho is one of the best platforms to work with the combined screen simultaneously with smooth understanding and better visualization. Even the chat option is much more helpful for communicating.

Nothing such as this is the platform corporates are using for better connectivity and multitasking. Also, the chat option is much helpful for better understanding and live connectivity.

Zoho is a powerful tool to connect and share the screen for multitasking simultaneously. Also, this tool helps resolve issues for a person operating from anywhere.

Most valuable are, how easy and fast the application runs, all in the cloud, and I can provide support no matter the speed of the connection.

Until now and for me, there is nothing to change, all are good.

Wherever I am working, office, at home, or anywhere, I can connect to internal clients or unattended devices to provide the proper support for their needs. Love it!

Unattended access is a great feature; remote support in a single pane is also excellent and been able to use in Windows, iOS, android, mac OS, and Linux all in a secure environment, is great

File transfer during live sessions, as long as i used it, feels slow when compared with other vendors that, of course, are much more expensive; it is not an issue but could be better

We are a company located in 6 different countries, and a big part of employees work from home; IT support is found only in one of these countries so being able to remotely assist all of our internal customers regardless of where they are located is just great and definitely a game changer

I like the product becasue its so eco-friendly

The product is wonderful so i will give 10/10

While registering and making some gathering it will make easy acess for finding the direction

Zoho Assist helps me out on a daily basis! I can remotely connect to my devices unattended for free! I never wanted to open ports for RDP and Zoho Assist has fixed that issue!

The fact you have to download an applet and it doesn't automatically uninstall after the remote control session, is a downside as the end user has to do it manually.

With Zoho Assist, I can easily connect to clients devices when they need support and I can connect to my servers remotely!