Zoho SalesIQ Reviews & Product Details
Zoho SalesIQ is a powerful, user-friendly customer engagement software that helps businesses track and engage with their website visitors in real time. It offers a wide range of features including website visitor tracking, chat support, lead capture, and analytics. As part of the overall Zoho ecosystem, it integrates easily with Zoho CRM, allowing for seamless monitoring and management of leaders, and its ability to track and analyze website visitor behavior, providing valuable insights for businesses.
| Company | Zoho Corporation |
|---|---|
| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
( 1 )
| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Training | Documentation |
| Languages | English |
The best thing is the zoho ecosystem that has a solution for every business need. Once you go zoho, you never say oh no! The zoho one has strong features with a great customer support that helps you in solving all issues in real time. one you use one zoho application , others can also be later inetgrated to make a complete sales + marketing suite of apps that helps keep everything in 1 ecosystem. the benefit is easier collaboration between teams, better reporting, improving sales and saving costs. One usp of zoho is that it is not expensive and so even small businesses can easily adopt it. the zoho chatbot i use for my business seamlessly intgrates with zoho crm so all leads directly go and i can also create tickets for support functions without spending extra on 3rd party tools.
the multiple apps and integrations can take time getting used to for an organization so its recommended to transition slowly so all team members from across verticals can sync together and learn all the UI and functions.
Nobody likes to have businesses work with multiple vendors and zoho one with its seamless inetgrations across all its apps makes everything smooth, efficient andworks well to increase productivity and keep a track easily for all types of functions like sales, marketing, support and finance.
You can monitor the website traffic with details, grab the leads in the 1st place and have a live chat with them. It's a go-getter software for a go-getter salesperson.
It's excellent that Zoho Sales IQ enforces a human touch rather than a bot. But I think it's just like a radar on your screen, even though there will be a notification when someone enters and exits your website.
To catch the leads in the 1st place rather than waiting for them to jump on your lap. It's a go-getter software for a go-getter salesperson. If you are lazy, than this software is no use.
The tool is very helpful, we didnt know the amount of customers that visited our website, with SalesIQ we know can interact with the visitor of our website, this tool can help us understand what our customer is looking for.
It was not very easy to use when we first configured it, now it seems way to easy.
We now know what our customers are looking for, we can easily identify the leads needs, we now the areas of our website that they visited, and it is easy to talk to them since we can talk to then in the right direction.
Zoho One has all the necessary things like CRM, Desk, Sales IQ in one place which keeps the system intact.
There is nothing I don't like, but there should be some short videos on how to use a particular tabs and what's new is launched.
Zoho One helps me to keep the track on the incoming leads and the necessary actions to be taken place against those accounts and leads.
As per the manager, the report of an individual, the financial part, and the dashboard for the tracking system.
All the things are Good in my opinion not complaint from my side.
The Tracking system and the reporting part.
Single window for accessing CRM, BOOKS, Business intelligence and Analytics tool.
Nothing much to dislike in the system yet.
Easy to manage the data management critical for organisation use like CRM, INbound lead management using SalesIQ and integrating all of the above with ZOHO books to complete the Client journey within a system
It is a great tool for tracking your leads, sales, quotes and many other features. You will get more than what you paid for. I recommend oho to be used in all sales activities.
All is great about using Zoho. I'm using it in my sales procedure and never faced any problems. For me, it is a user-friendly tool. So even if you are a beginner in the sales domain, you can learn and use it easily.
It solved many problems, such as tracking a huge number of leads. Putting tasks and creating you own calendar all over the month. You can even filtrate the leads according to many features such as budget.
SalesIQ is easy to customize and to use.
Everything is great, quite fast to set up and use.
Visibility of the sales, informations displayed...
It helps to connect with our clients who are seeking support to our business which makes us more customer-centric and improves our business
It will be good if we can collaborate with Zoho CRM to check the client details once we get a chat
Servicing our client was more faster with Zoho sales iq
Zoho Sales IQ is a complete platform to solve clients' queries through the chat medium. This provides the clients seamless and easy access to reach for any queries about their business relationship.
The notification turns off automatically at times which ends up missing few queries.
This helps clients to solve the problems on their account and also helps to leave the message to the relevant department hence the query gets recorded and acts as a perfect road map.