Zoho SalesIQ Reviews & Product Details

I like the easy to set up chatbot system of Zoho sales IQ. Furthermore, it is a great CRM tool.

Automation is sometimes tricky for me. So, I would love to if it can be a little easy to setup. Hiring an automation is still the solution for me.

Zoho sales IQ works great to offer live chat support and sales help on the website in real-time. Sometime website content is not able to answer all the queries that the user have in mind, live chat solves it by responding to their questions in real time.

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With Sales IQ, your company has the ability to easily allow customers to chat in with any questions they might have. This is very helpful especially being an associate that often times has to answer the phones at the same time somebody tries to chat in. With chat, we can walk customers through the purchase process, as well as discuss which product might best fit their situation.

Occasionally there is a slight delay time from the time you click the button to accept a chat to actually being able to correspond with the customer. I'm not sure whether it is an internet provider issue or an issue at the Zoho server side. But aside from this, there is not much to dislike about this app.

Our business is able to quickly and easily communicate with customers which has helped boost sales. Another benefit is that customers really enjoy the fact that they are communicating with an actual person, rather than automated generic responses. While Zoho does allow for auto communication, our company has not used this function as it doesn't work best with our business and customer service model.

Zoho is convenient and very simple to learn how to use.

There is way to open tabs. We should try removing some from the site.

Im solving a lot of sales. Im resolving residential issues.

Being able to see when a visitor is online viewing my website is a powerful tool to have in engaging users in a conversation about my company's services. I also like the ability to save precomposed messages that I can quickly access when engaging with potential clients, which saves time when I don't have to type out the same thing over and over again, especially when using the SalesIQ iOS app.

If I know who is viewing my website but SalesIQ doesn't, there's no way for me to assign information to that lead, or change lead information in that way. Coming from a small business where customers often call while still looking at my website, this is an opportunity lost to associate their SalesIQ information with lead info in Zoho CRM.

Before using SalesIQ, I was not attempting to connect with website visitors while they were still on my website. I wouldn't have even dreamed of doing that and also integrating that engagement into my CRM workflow!

Zoho SalesIQ is anything but difficult to utilize and fundamental mode for online client administration condition. It works for all most any sort of organizations. It causes us to speak with customers from cross-outskirt areas. We can without much of a stretch tract down the customers area/nation which is indispensable for organizations like us. We can assemble informtion, for example, email address, customer subtleties of customers who are visiting our sites. We can likewise find missed customers and assemble their data from Zoho SalesIQ for client mining forms.

Now and again the live refresh may not give right number of customers in the destinations and it will require reloading to make it right.

Serving customers or achieving customers to around 50 nations through Zoho SalesIQ which would be unthinkable by utilizing some other specialized apparatus or medium.

I can easily chat with the online store visitors.

Would prefer more customization options... Like automated FAQ

Chatting with potential customers live and answering their questions on the spot.

SalesIQ is definitely one of the best live chat product you can find on the market right now. It is a powerful tool to build a great multi-channel system (especially using with Zoho CRM).

I think it would be great to improve the feature of creating the deal and task in Zoho CRM through the chat. But it's OK.

Full synchronization with other Zoho products. Easy to create an Omni-channel sales system!

The option to set up departments, take calls, screen share and share pictures and files over chat to offer maximum support to your clients.

No issues - always support available, always there to help.

Sales IQ provide a variety of sales text options and the speed, design, and quality of the chats are outstanding. This is definitely the best online chat solution I have used.

Zoho SalesIQ is a powerful tool for improving your bussiness so you will be able to biuld your own sales bot for qualified your leads, convert them, create more deals with your current customers (you can integrate your Zoho CRM easily), prioritize the visitor chat depending on where they come from and so on. Zoho SalesIQ is only one of many solutions than Zoho provide us. If you want to see all your data in one place, this is the option that you are looking for.

I understand that Zoho team has many challenges every day and they are receiving feedback from partners and users as well, so I think that the should increase their support team or re-desing a help desk solution to resolve their tickets in short time.

Chats and sales missed