LiveChat Reviews: 4.5/5 — Highly Rated

LiveChat is easy to use and available for everyone on my team to use. It's quick and easy.

Nothing that I'm aware of yet. Everything seems to work great so far

It's quick and easy to use and I can reach out to my team members immediately and get a response

Integrations are amongst the huge qualities which Livechat brings on the table for us. We have leveraged on Livechats vast integrations with other software products to , steadily increase our mailing list , communicate with people directly from our social media accounts and even for tracking the impact of our website chatting engagement with customers on overall product sales.

Livechat at the moment , does not falter in anyway. For me personally, it is a perfect help desk platform.

Real-time communication with our customers and prospects is a key marketing demand for my organisation and this is one of the major demands, which Livechat helps us address. With Livechat, we are finding it easier to communicate with sales prospects from almost anywhere : on our social media accounts , on our website and we are now even able to rely on Livechat integrations , to send text messaging based communication with sales prospects and customers.

there are several things which I found more interesting and useful like it has the mobile versions which I found more useful when I am not connected via my laptop. Custom tagging helps to sort the chats in your own way.

I am using it over a year but didn't come across any issue yet

As a support agent, I need to communicate with our clients to resolve the queries and LiveChat is helping to get communicate with our clients in a more professional and efficient way.

Asides being able to communicate with customers on our website and mobile application, Livechat makes it possible to reach our customers and engage with them , across multiple channels like Facebook messenger , WhatsApp and even via text messaging. Being able to do the above ensures that we always have multiple mediums of communication with most of our customers , which in turn has meant more effective engagement.

Nothing. I have used Livechat in my past place of work and my current company, over the past five year. For me , there is no better helpdesk tool than Livechat , when it comes to effective conversational engagement with target leads and customers in real-time.

Livechat provides us with a variety of ways , through which we can engage in real-time conversations with customers and sales prospects , where they are most likely to provide us with a response.

Livechat is not just about answering to customer chat messages , rather it provides us with a variety of tools with which we can engage customers. Some of my favourite engagement tools on Livechat include targeted messaging , high catchers , canned responses and messaging sneak-peek.

Livechat does things for us ,which no other tool has done and appears to be able to do. With Livechat not only are we able to engage our customers , but we are engaging them from just about anywhere.

Livechat is making it easier and simpler to engage customers , across a variety of platforms. By integrating Livechat with Zoom, we are able to introduce video conferencing into conversations with customers.

Livechat basically makes it possible to engage our customers from wherever they are. With Livechat, our customers can communicate with the support team from our social media accounts or even right from their WhatsApp accounts.

Very satisfactory experience I have had with Livechat. It completely meets all of our business and functional needs in terms of customer engagement.

Livechat solves all challenges around communication convenience with our customers. A major benefit we have derived off Live chat is how our customers, now have a variety of mediums through which they can communicate with our customer service department.

I like the endless possibilities which Livechat brings, when we integrate Livechat with third party applications. For example, we integrate Livechat with WhatsApp to enable our customer service agents engage with our customers via their WhatsApp accounts, we are growing our email list by continuously adding new emails to our email marketing list via Livechat, andd we are converting Chat communications into channels through Livechats integration with Slack.

This is the best helpdesk solution out there. Not only does it provide the old school engagement with customers through our website, it allows us to engage with our customers across multiple channels - Facebook, WhatsApp and even via Slack. Livechat is that good.

My organization is providing prompt assistance to customers and potential customers of our services,across multiple sales channels. Livechat has enabled us to better engage with interested sales prospects and this has led to increased sales numbers for my organization.

LiveChat's layout is straightforward and flows perfectly. There are a lot of easy-to-use tabs and reports. Our staff also enjoys the typing speed tools available to help test our skills :)

Sometimes our customers tend to complain that they want the chat head to go away.....but they don't seem to notice they can exit and remove the pop up as desired

Our organization saves so much time using Live Chat for our online shoppers. We have succeeded many times to help prevent cart abandonment and checkout issues with our site at the point of sale. It is nice to offer instant clarification about product interest without the customer having to call because so many choose to buy online now.

LiveChat has a unique user interface allowing users to easily navigate through and initiate chats with our customer support team. Prices are also reasonable considering all the products and features provided.

There is nothing I particularly dislike about Live Chat. It's the #1 tool when compared to alternatives like Intercom.

LiveChat allows me to engage with our website visitors regardless of their location through our website. It provides a plethora of features and also valued features like IP blocking to block those who troll on our website.

I like that you are able to get a quick and effective response from any company that uses this product. It is a very smooth running quick chat software that allows you to get quick answers.

Sometimes when a person leaves the chat, it appears they are still on there. I would like it to delete itself or go give a message that allows to see that the person has left.

We are allowing our customers to have access to us instantly. We are able to solve quick questions and prevent any frustration that the customer may have with our services.