LiveChat Reviews: 4.5/5 — Highly Rated

I like how simple it is to use for both our staff and our customers. I've never heard a single complaint from either about the system.

The only real pain I have is having dynamic agents, sometimes we have a few more staff on and I have to login and make changes. It'd be great if it just scaled automatically.

We're breaking down to the communication barrier with customers. They don't want to have to pick up the phone and talk to us whilst they are shopping around. LiveChat tackles this issue by giving them an easy to way to chat. It also helps make our staff more productive as they can communicate to many clients at once.

That it keeps our customers return and become more satisfied with our overall product and brand.

Not sure really. Can't think about anything I dislike at the moment.

Making it easier for our customers to communicate with us.

Every customer that sees it, instantly knows how to use it - there is no education required. It is instant, never goes down and was easy to integrate to the site.

There is nothing that I dislike about the product

Livechat has helped us find broken pages or if there is something wrong with the site. If the user sees something isn't working, they will tell us via Livechat and make us aware of it, much quicker than we would probably find the issue e.g application page not working Customers use Livechat to ask simple questions that are already on the site, but we don't mind answering them because it gives a more human aspect to the website which some customers really prefer.

It is simple to set up and use , our customers love it . A must have tool to track contact ,FCR, feedback and really any part of your business as the tag function is great for this. Also a major plus point is the support side and actually being spoken to in ways such as Social Media interaction -we LOVE the Live Chat squad

I dislike not being able to save specific reporting dates such as a setting for stats from start- you have to think when did we start- so minor :-)

Customer contact , speed of resolution -benefits are plenty from increased conversion to upsell to staff confidence

Very flexible software. The ability to integrate your own code and reporting

No reporting on cheapest plan - this is understandable though as you are still getting a great software for a low price.

Used in an outsourcing business. Used to service customers, reduce basket abandonment and cross-sell products.

LiveChat gives our team the ability to help prospects the moment they need it. I love how visitors can leave messages for us during our off hours as well, letting us reach out as soon as we're back online again. One of the features I like best is how multiple team members can be online at once.

We have a restriction on the number of users that can be online helping visitors at once. Wish this were unlimited!

Like any business, we strive to give the best customer service out there. WIth LiveChat, we're able to instantly connect with prospects and gain insight into what they're looking for and how we can help them. LiveChat is a great tool for any team.

I have been using LiveChat in the business I work for almost three years now since the first day of my employment with them. However, our very first chat was officially on October 21, 2011. SO, techinically 4 years going strong with LiveChat. I have watched over the years as the software has improved while the ease of functionality has increased. I am immediately able to give my customers a point of support contact. I love the detailed reporting available and all the variable matrixes. The analytics are impeccable!! Also, being able to integrate apps is phenomenal. LiveChat is so customizable and that is something I sincerely appreciate. The archives section is something I use on a daily basis as well. Having the Knowledge Base readily available has been super helpful. I have not had to use the LiveChat LiveChat feature- so that in itself speaks volumes!!

This is going to be difficult to get to a minimum of forty characters trying to think of something I dislike about LiveChat. In all honesty, I am beyond impressed and completely satisfied with the programming and the quality/integrity of the LiveChat name brand. You all have been continuously improving not only my experience but the experience of my customers.

My company works with cellular phone retailers all over the world. Currently we have markets in the United States, Canada, Australia, Italy, and Germany. Our customers need immediate attention and LiveChat allows us to do just that. No matter what the time, no matter how far the distance, LiveChat is always up and running for my customers. By allowing instant access to the LiveChat feature- our business sees a HUGE reduction in costly monetary adjustments. We are better able to midigate and lower our adjustment rates by being able to give a customer a correct response exactly when they need it. Our customers receive a better experience knowing we are always there for them- which in turn develops a better professional, trusting relationship. We can also monitor peaks in incoming chats so we always know when to be properly staffed.

I love the agent interface -- it's intuitive, clean, and easy to use. You can customize how the chat buttons/bubbles look on your web pages and they have the best looking options of all programs I've used. My favorite features are the multiple groups (so you can customize to multiple websites), the customer sneak peek (where you can read what someone is typing as they are typing -- helps me provide much quicker service!) and the look and feel.

Not much! The only thing I would recommend is a more intuitive auto-correct / spell check. Aside from that, I like everything about it.

We are able to more quickly and efficiently serve customers, as they no longer have to email us and wait on a reply or call us for immediate service, which frees up our team to serve more people. We weren't sure it was possible to offer a chat option that looked great and that our team loved using, but it is with LiveChat!

I charm this application, very very useful as you can keep track of users who enter your site, gives great confidence that customers receive a message at the time they need to support or assist in the procurement process, without doubt is the best application market market market

Messages faster because it is very slow, sometimes I lose clients that are disconnected Another thing is that it is not so easy to add to my website, since I am not a programmer I have basic knowledge.

Selling online be

Tod al información que ponen a la mano, ubicación, monto de compra, datos personales, entre otras cosas.

Las imagenes que adjunto tienen un peso muy grande en comparación a lo de que en verdad son, por lo que mis clientes tardan en abrirlo. Como también, sería bueno que se pudiera adjuntar alguna imagen y al mismo tiempo texto.

La compra a travez de un comercio electrónico.

What I like best is the support. It is the best support I have ever used. The team is friendly, efficient, knowledgeable and quick to respond. We like the ease of use as well and the ability to integrate it as needed with web hooks and the API.

It's not "perfect" for a non-profit dealing with folks that are suicidal, depressed, struggling with mental health issues. We need to keep our agents names anonymous, and so we have to make up names. There are some things that would help us to be able to configure.

We handle online chats from people worldwide and this tool is the best tool we've used thus far. It has adequate reporting, the ability to interface, excellent support and reasonable pricing

Simple, easy to use, options linking to salesforce/email, supervise chats, whispers and more are pretty much everything you would want for a software like this

Not much, there is a pop up showing new people are in the queue which is great for knowing someone is in LiveChat and needs helps, but sometimes it lingers even when the person has left until I click on it. Very minor thing that's not a big deal at all.

Our platform can be very complicated and instead of our clients reaching out the the AM they can quickly ask logic questions, share search links to check with the LiveChat user to answer questions asap. They way we use it is very hands on. It's a service style but also a high touch system and something that you wouldn't expect to be off shored or anything.

All the features that makes my job easy and quickly

Nothing for me until today is a perfect tool

All the solves to my costumers

I like a lot cuz is too fast and thats resolve all my problems

That sometime have troubles to refresh all the sistem

To answer all the questions my customers has it

It is highly customizable and quick responses with predefined answers.

It is expensive but worth every penny Mexico.

More sales in my eCommerce.

I like the ability to interact with any user online and also to transfer them to the proper agent if they need additional assistance.

Not sure how it randomly selects who to send a chat to but often it seems like it is not evenly distributed.

Helping customers in real time and keeping a sale before they leave the website.

From easy signup, clean interface, variety of customization options, multiple users feature, to its reporting tools - LiveChat is a really good value for money application, worth recommending!

The software is hands down one of the leaders in it's category and there is not much to complain about as it is today. The only feature that I feel like could take the quality of customer service to the next level would be a translation option, helpful while talking to customers from all around the world.

Customer service is an essential part of running any online business. Being able to help our customers and prospects with any issues they might have right away definitely had a positive impact on our conversion rates, and subsequently growth of sales.

Free and easy to implement and has a chat client - I hate ones that only have a browser based interface. Love that it has an android client too so I can run it on my phone or tablet when I am away from the office.

Cannot think of anything I don't like about mylivechat. Been using it for about 5 years now.

Easy to chat with my customers, answer their questions, and reply to offline messages when I am away from the computer.

It is a direct conduit to a support team member.

Nothing is all works great. I highly recommend.

Our website involves our customers creating an online profile. It is important for our customers to easily access support.

It is impossible to explain why chat is so much better than text. Imagine you want to get directions to somewhere and you have a map vs a human showing you the way.

They can improve their integration with multiple sub domains. Current solution is OK, but not perfect.

There are two things we got from using them: 1. More sales. This part is easy to explain 2. Better UX. Users on HostAdvie have finally someone they can contact and inquire about their web hosting needs. There is not easy answer to this so chat agent is really a great fit.

I like the fact that customers can interact with us directly within a single click. It is a great way to connect with and assist customers. The way that the program pinpoints a customer's location is probably my favorite feature. This way you can speak with the customer and better assist them based on their locations. Since we, as a company, deliver to customers all across the nation, being able to know where they are is very helpful.

There is not much to unlike, but I would probably say that, it would be nice to have maybe a sales tally. Some way to take note that a customer was closed, etc. Also, the times on which a customer is transferred is helpful, but not when you are in the middle of typing something in. Maybe, if something was changed to increase the timer while someone is actually typing we would have so many customers transferred from salesperson to salesperson in a short amount of time. We also wouldn't be losing customer in the middle of a conversation.

I have realized that chatting with customers is a great way to maximize on the market that is within our business. Bring us more opportunities to close more sales. There is a huge market in retail and trying to take advantage of every avenue is something that every business wants to do.

Integration with our CRM SalesForce was a great addition to LIveChat, loving the constant tweaks and improvements to the dashboard too.

Ability to save your own custom Attention Grabbers in the library would be good, but it's only a small niggle. If there was more detail on reverse IP lookup functionality, for business IP's - would help us not having to tease information from users so much and waste time if clients don't want to disclose their identity.

Greater connection of enquirers to leads, really one of the best lead generation tools out there. Seamless integration to the website, it's never gone wrong, nor let us down or presented a technical issue (that we've been aware of). We only use one team member on it, so don't find it expensive at all - in fact it should be more than it is!

Live chat enables me to connect to my websites visitors in a much more friendly environment whilst keeping them in my brand environment.

More implementations with third party eCommerce platforms would always be helpful.

It enables me to find out information that visitors are having trouble finding on the website. It also helps speed us customer service as email support can often cause delays. Live chat is instant.

I like that live chat is inuitive, userfriendly and helps us connect with customers. I like that user support is always on hand, 24/7 in the instance that I get stuck or need assistance. I love that any issue I've had is always followed up with an email to ensure my problem was resolved.

There's nothing in particular I dislike about LiveChat!

I currently work on hand as a Team Leader who trains people in the use of Live Chat.

I like the consistency on how this app performs and functions. I also like the features that it offers to create shortcuts, etc.

Can't think of anything. I am happy with it.

Pricing question, and product availability.

The simplicity and intuitiveness of use. We didn't have to do much to implement it to our application and our website. It looks very clean and well for both - customers and agents.

I didn't find anything to be honest. LiveChat fits our needs pefectly

We use LiveChat for two purposes - customer service and pre-sales. People who are interested can chat with our sales team from our website and our customers, in case any questions or problems can chat directly from our application.

I like the best the API, ease of use, number of functions

I dont see any things that I deslike, there is a helpful team in Livechat that is always very listening to the feedback

outsourced customer services

Great product, very intuitive. Staff are always helpful & help guide is actually helpful. We love receiving updates & emails on different topics on how to improve sales/guest experience etc. We receive great feedback from guests as well.

Haven't found anything yet!

Online help for guests making accommodation bookings, converting questions into sales which may have been lost without livechat.

LiveChat is the best company ever providing chat platform , people who work behind scenes are always wanting to hear from you and so helpfull solving questions :) The platform never shuts down , it's perfect because it has everything I was lookgin for !!

Nothing , eveything is very good with this service :)

:)

Livechat offers a great opportunity to add a personal touch into communication with a customer. All our customers are simply impressed by the service that we provide via Livechat. The conversion rate throguh this tools is almost 35%, which leaves any other tools far behind. Our customers like that fact that they do not need to use a phone to contact us. Even if our livechat is disabled they can still send a question using the form and receive a quick response related to their problem. Canned reposnes greatly help to answer standard questions quickly and effeciently without loosing time that is valuable for communication with other more important customers. Simply amazing!

There is no anything to complain about at this moment. This product is one of the best solutions on the market. The only thing we are really missing is a spellcheck that would certailny improve the quality of service that we provide to our customers. It would be great if livechat could be integrated with the database of our products so that we could easily search for a product, price and description without leaving chat window. It would save a lot of time.

We provide a fast, effecient and competent advise via Livechat. It helps us to quickly answer any questions our visitors may have or resolve any issue in the most effecient way.