LiveChat Reviews & Product Details

I love how simple the software is. Makes communication the easiest. And in today’s world communication is key. This software is key.

I dislike how it occasionally lags. Other than that it’s great.

When a customer calls in and needs to be transferred. I can easily use this app to see if the next person is available or if I need to send the caller to voicemail.

I like how easy it is to navigate. A lot of chat softwares have too many or too little functions. I'm able to locate all my chats all at once.

The red ring (too long since you have replied) appears VERY fast. It doesn't give a reasonable amount of time before lighting up red.

We are able to speak with customers in real time who can't call in. Emails are often time sensitive and by the time we get to them it's too late, but they aren't in a position where they can call during normal hours. It really appeals to these members.

This application is best especially if you want to chat remotely because it is easy and simple to use. Its best on the online marketting business.

the application keeps on saying there is no internet conbection even when my internet is on which forces me to force close the app before i open it again. And sometimes it just stops functioning.

The customer problems have reduced as the app allows you to chat with the customers in real time thus attending to their problems as soon as possible.

LiveChat in fact is the best live talk programming,with a pleasant interface which makes the work faster and less difficult. It has an average ticket structure that is key to screen requests from our customers to offer help and address concerns. We're utilizing LiveChat together with ChatBot and the reconciliation is extremely incredible. There is a consistent exchange of guests from a bot to a specialist, and the ticket procedure catches any mentioned exchanges outside of operator hours.

I'd like to be capable measure our improvement in guest commitment as a level of guests not simply in chats.

With the chance of this stage, we can do considerably more than ever in recent memory. We can collaborate with our customers and dependably make certain that they have all our help. Permitting from a meeting, meeting, videoconferencing, extension of correspondence with high scope of capacities and bleeding edge administration in the most brief time and with the best quality. Advantages are really unending, fundamentally being accommodation, and consumer loyalty.

Live chat is a premium Application used for Business organizations,IT increases customer relationship management between the customers and the company. Live chat has excellent video calling quality in which the company can contact the customers or the customers can contact the company. Live chat provides Help desk features for the company. Live chat is more likely to be used by the company's to provide better quality service to the customers. Live chat has helped company's in increasing their Customer Relationship Management with the customers.

Live chat should provide more services like Audio calling and include features like messaging and group video conference. Live chat must increase their service available in every country.

Live chat is an excellent video calling application which can be used for solving the Queries of the customers.

We have gained success in the ratio of inbound leads to a great extend. Reports which are generated helps the team to focus on areas of improvements. Extremely easy to install and start communicating with our potential prospects.

I do not see any dislikes about this product. It does exactly what is required.

Team can quickly response and build a warm conversation with prospects. It is a time saving machine which has helped our team to be more productive. Inbound leads are increased.

LiveChat in actuality is the best live talk programming, it has an agreeable interface, the two its web variant and its versatile form, which makes the work quicker and simpler. It has a decent ticket framework that is fundamental to monitor demands from our clients. We're utilizing LiveChat together with ChatBot and the incorporation is exceptionally incredible. There is a consistent exchange of guests from a bot to a specialist, and the ticket procedure catches any mentioned exchanges outside of operator hours.

There is no detail that I despise. It could improve the strength of the connection as indicated by the internet.

With the chance of this stage, we can collaborate with our customers and dependably make sure that they have all our help. Moment answers to questions and FAQ's by clients. Livechat has every one of the highlights that we need.

A very helpful addition to my busy workday! Live Chat enables me to seek the support I need, while at same time share my knowledge with my teammates.

I honestly can't think of anything to dislike about Live Chat. The addition of this tool makes quick time support a reality during my workday.

The need for a quick & simple answer while assisting customers with account inquiries. The decrease in hold time has been impressive, while other metrics have also shown improvement.

I like Livechats “message sneak-peek” tool which let me take a look into into the mind of a website visitor,by seeing every word they type,even before it is sent. This feature practically gives me extra time to prepare my response.

Provided I have got reliable connection to the internet,I will always get the best out of Livechat.

Livechat is the helpdesk program of choice within my organization and it is used on every of our product web and mobile based application.

I like that LiveChat is easy to use and accessible from different platforms which makes it mobile. With LiveChat, we can access most of client details for example contact and location. LiveChat makes it easy to take care of customer needs based on the issues they are raising.

Some times LiveChat takes to long to load more so when the internet is slow.

Improves customer relations in that we are able to address client issues on real time.