LiveChat Reviews & Product Details

I like how the support team in my organization can respond to inquiry from customers in a matter of minutes. It has a lot of interesting features which aid our efforts to better serve our customers. Top on these feature-list is its integration with our Facebook fanpage , thereby letting visitors to our page communicate live with support agents without visiting our website. I also must commend the prompt response we get from Livechat support team itself on the few occasions when we needed to make inquiries or raise disputes.

Maybe I dislike the audio notification yelling "incoming chat" every other minute on the Livechat mobile app. for Android. I have been told I can disable this notification but I haven't bothered getting to do that.

Livechat has allowed us respond to inquiries made by our customers on the spot . With Livechat , the number of emails and phone calls we get from customers has greatly reduced.

Livechat allows my company to respond almost instantly to customer queries and complaints in a way that is almost impossible with emails or phone calls. I like that I can respond to questions posed by multiple customers at the same time, without affecting the quality of my response. With the Livechat mobile app. It is ever more convenient to communicate on the move ; it doesn’t matter if I use Livechat for mobile device , for desktop or web browser : the speed of response is the same.

I cannot think of anything I dislike about Livechat. This is the best software in the field of helpdesk software programs.

We have used Livechat to address most issues faced by our customers and partner companies. Using Livechat has made us more efficient in terms of how quickly we respond to customers and also saved us a lot of money because it is cheap.

What i like best about LiveChat is right in the name.. you can chat live with any questions you may have.

It can get annoying sometimes when you get the pop ups and you don’t need a live chat rep

Having questions answered on the spot instead of having to email and wait for a response

Love using live chat, able to communicate with all co workers

Nothing so far the app is great for small companies

It is easier to communicate with the team

Livechat has a mobile app, ; this makes it convenient to sign into Livechat when I am not behind a computer. Livechat is intuitive to me as an agent and most importantly to our customers who use it for the first time. Livechat integrates with Dropbox ; making it quick and easy to share files with customers via chat.

The constant sound notification every time a new customer comes online. It can easily get deafening when there are tens of customers coming online at the same time.

Real time engagement with customers through our website. Our customers are happier because their complaints and enquiry is addressed promptly.

I like that the user interface is very computer literate friendly. The menu items and options are easily and readily accessible.

Sometimes the program lags a little bit but that could be because of my operating system. Other than that no real complaint.

I am able to trouble shoot issues a lot quicker by being able to send detailed instructions even to people in languages I don’t speak.

LiveChat has a nice interface, both its web variant and its versatile form, which makes the work faster and easier, has a decent input frame that is fundamental to control the demands of our customers, they have an exchange consisting of guests from a bot to a specialist, and the ticket procedure traps any exchange mentioned outside the operator's hours

When making program updates, there are usually problems in the configuration, improve the stability of the connection according to Internet, use my smartphone with this application, not everything works well, it is blocked often, its cost is very high, I think they should be cheaper

We collaborate with our clients and make sure they have all our help, having instant answers and frequent questions from the clients is fundamental for the promotion of our brand. LiveChat has each of the highlights in web procedure and quality, offers a free version of entry for those who want to use it

It is a commercial and customer service software very complete and nice, has a multi-function live chat in which you can give or receive support. It has a very nice interface and very good configuration

I find it distressing that they ask for a credit card number to make different functions, I really find it very unethical. It would also be nice to be able to call between panel users

The communication without a doubt is our strongest point and with which we establish ourselves to solve future problems, in turn we can also evaluate the level of our visits on the website

Livechat has great customer saving features that helps the live agents give an understanding of what the clients have inquired about, account information so that it's readily available. Livechat has great features in the settings to fit for your website. There is auto-reply features which can be useful for commonly asked questions while not skipping on the quality of work by the live chat agents.There is also an amazing follow-up ticket system available when live agents are closed for the day.

The cost of livechat is expensive if your company doesn't make enough of income. In that case I would look into something else such as a free livechat software. I also dislike the fact that it's a little harder to setup for the first time setup. It isn't straight forward and there may be some research needed on some of the setup questions for a beginner user.

We are now able to service our clients with prompt answers and provide super fast support for our clients. I think something clients look for is a livechat button. This helps gain customers by retaining their focus in the company with the look of fast support.

It’s not hard to catch on, professional use as well.

Maybe they should update the system a little more.

Being able to reach customers and vice versa.