LiveChat Reviews & Product Details

The desktop app provides such a smooth experience for our agents. They are able to provide service for multiple clients very easily. Supervisors have access to a lot of very useful reports. These have helped us identify CSAT issues and address them before they got out of hand.

The biggest issues I've had are with the chatbot. When I modified the agent schedule, my modifications were applied and went into effect in my TimeZone, but the days I did not modify, were being affected in the time zone of a different supervisor. This was very confusing, and I found that it's best that only one person modify the chatbot's active schedule.

The customers we service are very happy to be able to jump right into a conversation with a live agent, however, some of our clients don't have enough volume to merit a dedicated agent for 40 hours a week, so by combining low-volume clients, and cross-training our agents we are able to serve these multiple clients from one dashboard/one login. It's great!

LiveChat is very easy to set up and get your team started. They provide great tools for education and training our team. Within hours, they are ready to go live. Their customer service is also very responsive and thoughtful in helping us resolve problems. Also like the flexibility to change #of seats based on the cyclical nature of our business. We recently hired a team to staff LiveChat. Training tools made it easy to onboard them quickly.

None that I've experienced. Every issue raised was solved. I wish features like work scheduler were available with our basic subscription.

We wanted customers help while they are live on our site so they could quickly start benefiting from the resource. A couple of cool tools like Join.Me and attaching screenshots during the chats are super helpful. Our customers love how quickly we respond and see their actual experience.

Intergation with our platform. Excellent tracking and overview of our sales team

There is nothing I dislike about Live chat.

First customer response service. Direct booking.

I like the avalanche of customer engagement tools which Livechat provides, to trigger or maintain conversations with website visitors all through their stay on our website. Tools such as chat history, chat message targeting, chat routing etc ensures that we are triggering messages with potential customers at the right time, extracting important analytical data from such conversations and most importantly, that we are assigning the right personnel to communicate with every customer we engage.

Absolutely nothing. When it comes to Livechats customer service tool, I haven't come across a better option. At least not yet.

Livechat makes it possible for our customers to reach out for support or help, while they are still on our website. With Livechat , help for customers is always just a few seconds away for our customers , not just when they are on our website but also when they are on any of our social media pages.

Its very helpful to track high number of customers coming from high session. We can chat with different customers from different countries in a single platform which helps to keep the track of agents and their numbers.

When high number of customers visits it shows them the ticket not the chat option which hamper the lead generation part as those customers will not able to get their quries solved.

Lead generation becomes very easy with this platform as we can easily chat with them .Agents numbers can be tracked very easily which helps us to judge how a agent is performing.

The ability to engage website visitors with interactive marketing content, using Livechats targeted messaging functionality. With this feature, we are successfully showing interactive marketing messages to website visitors, based on their behaviour on our website, their geographical location etc Thereby , leaving us with a bigger chance to grab the attention of our customers.

What is there to dislike about Livechat? For me, nothing.

Livechat affords us the opportunity to respond to customers query, at the spot where they can take immediate sales action - our website. By using Livechat , we have conveniently cut down on the number of email enquiries we get from our customers, as most of their enquiries are being addressed on the spot, live on the website.

I like that we can have multiple team members on LiveChat at one time and they can all assist and answer questions

I haven't noticed anything that could be improved on this product

We used to get a lot of emails with questions that could be answered very quickly. LiveChat allows us to answer them in real time and saves us the back and forth.

I am highly impressed with the quantity and quality of analytical data , which Livechat provides my organization. Basic informations such as mobile device type, location, chat history , ticket reports, data summary etc helps improve the quality and insight level, of our marketing campaigns.

I have never had a worry in the world about Livechat and I think that my colleagues in the marketing department, have a similar feeling. Livechat does a good job.

Livechat solves the problem of being able to communicate with our customers in real-time , as they navigate around our website or use our mobile application. By integrating Livechat with our primary email marketing program, we are constantly converting a high percentage of our website visitors, into subscribers to our marketing emails.

LiveChat is great because it integrates seamlessly with WordPress websites in just a few clicks. It is intuitive and easy to use, as well as a great tool to have on your website.

The only "con" side of LiveChat is the pricing. This tool is usually more expensive than other live chat features from different companies and other chat bots as well, but when it comes to functionality, it beats them all.

We are helping clients do better business online and be more reachable to their customers. Often we try to contact services provides but need to deal with the frustration of not being able to. LiveChat solves that problem.

easy to use, for me and my visitors, top!

i'd like to customize more the design maybe

i can connect with my visitors without make them wait for an answer via email