LiveChat Reviews & Product Details

I like the alert system, the notifications, and ease of use. It gives the agent a preview of what the customer is typing so that he/she can respond quickly.

Integration can be a bit difficult, the pricing needs to be more affordable.

Customer support, help desk.

I like how you can easily interact with the customer and take control of pcs to assist in helping. You can also download the app for IOS and android.

I dislike when sharing the account with different users you can only have one person on at a time. If you have one that tries to log in they can end your session.

Assistance with user name and password reset.

Live agent allows you to connect to your audience in a timely manner and is very easy to navigate.

Should really have a 30 day free trial to fully understand product rather than just a shortly few meetings

Communicating with those to come to the website in a timely manner and allowing us to interact better than it was coming from facebook chat.

The simplicity of the software. Easy setup of chat agent setup. You can see chat history of user and agent Setting timers for when chat is available. Customizing the chat bubble so customers know chat is available or not. There is a reporting section that shows number of days you have had chats, chat satisfaction scores, availability, number in queue holding for an agent and survey results. There is even a dashboard that shows real time and 7 day stat you can show on a TV on the wall. They also have an app store with Chat Widget themes and other apps that work with LiveChat LiveChat did a great job of letting us do several trail runs before we purchased the product.This allowed us to test it out with customers before our purchase!

With other SaaS apps we use, the available plug-in app selection is large. LiveChage has a handful and I am sure as time goes on they will continue to add more as they receive feedback from their customers.

LiveChat has helped us with simple requests that we can turn around quickly. Before LC, those requests would go into our support software and could sit there for a few hours before they were touched. It is also another way for our customers to contact us.

This tool is a grate solutions for corporation when you need to contact someone in real time or be contacted, in this way I like LiveChat because it is very fast, you don´t waste your time waiting any response. Another thing I like is the chat,it is faster than others because it has a predictive function that allows you to answer in less than twenty second.

I like all its characteristics, you can implement it in your retail sells allowing you to connect with your clients almost personalized. They don´t have to wait hours, just lend them the detail in seconds.

It has come to solve the speed of transmitting the information in your business, the clients wil be satisfied. I have contacted my clients anytime I like for closing a sell.

Botengine : Live chats botengine is a real time saver for customer care agents .Sometimes we get tired of responding to the same question over and over again.Botengine helps respond to the most popular questions asked us ,and allow us focus on the tricky or complex problems faced by customers. Appealing user interface : I have been put off learning to use platforms in the past ,simply because the user interface was unappealing and unintuitive. Live chat gets a pass in this regard ,ensuring the user interface is appealing and very much intuitive ,aiding the speed at which I picked up the workings of this program. Great support resource - On the Live chat website ,there is an avalanche of resource for customer care agents to learn about newer ways to use Live chat : from short videos to articles ,they have all been helpful towards making the job of customer care agents much easier and effective at same time

Nothing .Live chat provides everything a customer care agent seeks from an HELPDESK tool. I will like to see video conference features introduced at some point on Live chat though.

Live chat helps us stay in touch with our customers whenever they run into rough waters while using our services. It is the fastest means for a customer to get quick responses from a company rep. While a customer may not be able to speak to a phone agent ,because the queue is too long ,and will get a response to email sent to the company after a 24 hour period, customers who contact our HELPDESK team ,using Live chat of course get an instantaneous response.

Livechat has an intuitive user dashboard ,which makes it easy to understand the workings of this software. It provides us with important analytical information about web visitors to our website and our app users. Integrates perfectly with our Facebook page , allowing visitors to our Facebook page to communicate with our customer service team right from Facebook. It works perfectly on all smartphone mobile screen ,ensuring web visitors get a good experience across board.

Livechat is still yet to introduce a video chat or conference feature,despite it gradually becoming a norm on other helpdesk softwares.

Livechat help us communicate with our customers in real time. With Livechat ,our customers communicate with us for free ,at their convenience and get response from the customer care team faster than they would ,when they send an email.

Livechat has a user friendly and easy to grasp user interface. New helpdesk agents easily pickup the workings of Livechat in just a few days. I very much value the daily chat summaries ,sent to Livechat users at the end of every working day ; summarizing the basic chat statistic for the day,like : number of chats completed ,missed, number of good and bad rating in percentage and so on.

Livechat does a fanstastic work,making it very difficult to find a fault with its performance.

Livechat ensures we are reachable at all times to our customers. It also makes a lot of financial and functional sense as we save much more in finances and are more efficient when we communicate with our customers via an helpdesk tool as against via telephones or physical office visits.

LiveChat is an important tool for attracting customers to the site in my company. Since the introduction of LiveChat, our volume of incoming phone calls of customers has decreased by an order of magnitude. Most of our customer acquisition now takes place on this platform, through the form on our website. Customers like to have immediate access to someone when they need it. And LiveChat includes great opportunities that provide metrics and data to improve planning, tracking.

I want Livechat to introduce a feature that allows users to call us on the Livechat dashboard.

We use it to answer questions from users on the site. We have a lot of canned answers prepared, but constantly collect new questions to add to our FAQ support and experience new ideas for art products.

Livechat helpdesk software was easy to setup and easily understood in terms of the work environment (ui). Pricing is fair enough at $149 monthly for the enterprise version,which is what we use at work.I am particularly impressed by the amount of help guides available on Livechat website ,majorly in article or short video tutorial which help users maximise the benefit of the best helpdesk program I know about Livechat.

Livechat maybe needs to introduce an audio call feature .I recently had to chat with a company's customer care agent recently and made use of their audio chat feature,and I felt it would be an addition,if we can have this on Livechat too.

Everything that has to do with customer service interacting with clients and partners is what Livechat does. It practically saves us and the our clients and partners a whole ton of time,we would had spent responding to customer query on the call cedntre. It is a fast ,seamless and efficient way for clients to reach out to us.

We have been piloting LiveChat for 30 days and have just converted to a subscription. The main reasons we like Live Chat are: (1) ease of use, (2) excellent customer service, (3) added value to our website, and (4) our immediate availability to our clients.

We have only been using LiveChat for 30 days. So far, we haven't found any features that we dislike.

Research shows that the ability to chat live leads to a higher execution of sales. Likewise, the ability to chat live adds a great depth to the customer service experience. We have found that, in today's world, people are looking for efficient and immediate answers. Being able to ask the question and receive an immediate answer, instead of waiting for a return call or email, provides a high level of satisfaction to our clients.

Teaser of what clients wants for prior to the real time sending.

Application is total superb, hence if provider can enhance the user experience will greatly help the user with usability.

Customer accessibility with the service we are providing.

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

I can say that all communication is great and does not have any delay. All facilities are open and understandable so we don't lose our time to learning about that solution.

I like that of every chat and always develop the quality of our support to our customers. With the opportunity of this platform, we can do much more than ever. We can cooperate with our clients and always be sure that they have all our support.

I love the simplicity of this platform. Easy to understand ,pleasing to the eyes and gets job done (fantastic website visitor analysis).

Sometimes the Livechat app. malfunctions on Android ; this should be fixed.

In the past ,we had to deal with inconsistencies on the part of software we had used in time past,particularly ticketing. Livechat solves that problem,ensuring users could contact us when we weren't online and be sure to get a response. This obviously led to us closing sales faster and spending less resource and time putting calls across.

I love Livechat sales integration with our Facebook brand fanpage, which enable clients communicate with customer service, right from Facebook. The ticketing feature is also dynamic, allowing the support tean respond to customer tickets by simply replying to email notifications of this tickets.

Will be brilliant if Livechat improves on third party integration capabilities. For instance, we are unable to integrate our Livechat with salesforce.

Livechat is an effective means for our clients to get across to us 24/7 from the comfort of their smartphone or pc, at no cost.

Livechat provides us with the most important statistic regarding our help desk teams performance at a glance via Livechat dashboard. As a data analyst, I am very much concerned about safety of data exchanged on this software. Our conversations on Livechat is safe, due to its 256bit SSL encryption protocol.

Livechat need introduce a phone call feature into this effective helpdesk software.

We use Livechat to stay ontop of communication with our customers and client. It is the most cost effective, convenient and efficient medium of communication between our support team and customers.

Ease of use, convenience and format. It was very user friendly.

Nothing that I can think of at the moment.

Great communication option for us to use to communicate. Very fast. Used when solving problems that need to be quickly taken care of.

I have the much better way to help our clients. As for me, it is quicker than email and much efficient than the phone. I guess it is always great when I can help with the correct choice to my customers.

Actually, this very nice software which brings a lot of help to our company. Till now I don't have any bad problems with it and I hope I will not meet them.

Much better than we can evaluate the end of every chat and always develop the quality of our support to our customers. Also with LiveChat, we can do what we can't do on the phone. We are working with a higher level of our working way.

Livechat provides the helpdesk team with important informations about visitors to our website via the pre-chat survey form which we mandate all visitors to fill, before they are allowed to chat with an agent. This feature saves us important time, which would had been spent by the helpdesk agent, to ask these questions.

Livechat has everything expected from an helpdesk program, except for video and audio capability.

Livechat gives our business a professional Outlook in the mind of our customers due to the organizational ability of this program. It is also the easiest and only free way for our customers to reach the helpdesk team.

Installation was just as simple as copying and pasting an HTML code into every page of our website. Livechat gives us a presence everywhere, including on social media : with Livechat Facebook integration for instance, our customers can chat with the support team right from our Facebook fan page. Livechat sneak-peek feature gives us a look into our customers mind by showing us what our customers typing, before they send us a message.

Livechat mobile app. Only takes care of chatting with customers. We can't do upto 10% of what we can do on the desktop version.

Livechat has enabled us close more sales than we usually do. We know from experience that most customers want to talk to a customer representative first, before making a purchase. And in the process where they are unable to speak with someone, they are likely to not close the sales immediately or eventually quit thinking about using our services.