LiveChat Reviews & Product Details

I enjoy the fact that we're able to 1) see what the customers are typing and 2) see the history of a customer's browsing experience to gain a better idea as to their knowledge of the product.

Certain number of chats/users at a time (though I may be missing something).

We're able to answer customers' quick questions in a timely and efficient manner instead of having them send us a direct email which can take longer to respond to.

Everything you would expect from a live chat module. The most helpful part of this program, and what I like best, is that you may view what a customer is writing before they even submit their question. It really helps answer our customers questions quicker.

For the use we require, there is not much I can say about dislikes. It has all the right functions of an online chat module. The only thing is when others are on the site, if there was a way turn have the chime only go off the first time you visit the site, and then never go off again since you know it is already there. That might a little more professional.

Quick client services care and because it's in real time our customers tend to have a similar experience as if they were on the phone. Also, if we do miss their chat, we can easily follow-up via email with the information provided by the customer.

People are pleasantly surprised in smaller companies when this is available and it helps drive sales and upgrades.

So far, I haven't found any features that are disliked.

I have to attend to queries everyday and LiveChat is the only way I can do that.

The Live Chat box pops up automatically, always making it convenient for me to access an agent to interact with regarding my questions, comments, and concerns with a product.

Sometimes the LiveChat box pops up an annoying amount of times. It can sometimes hinder the customer's shopping experience.

I have only interacted with LiveChat as an online shopping customer.

LiveChat without a doubt is the best live chat software there is and that's why we use it on our website. It has a comfortable interface, both its web version and its mobile version, which makes the work faster and easier. It has a good ticket system that is essential to keep track of requests from our asuarios, plus they also serve to provide support and address concerns. And you can even integrate it with a ChatBot to speed up the work and it's LiveChat is very well coupled.

We do not have many negative things to say about LiveChat, the truth is that this program fulfills what it promises. However we can mention that when program updates are made, there are usually problems in the configuration.

Our company offers design services and technical solutions (https://www.cdillc.com), and we needed to use a program that would allow us to provide support, technical assistance, answer questions and attract new customers who visit our website and LiveChat was the perfect program that allowed us to apply all those needs.

I like how easy it is to connect with people.

There is nothing that I really dislike about Live Chat.

One problem I am solving is barriers within communication. This app is great for breaking those barriers.

It was a lot easier to get in touch with certain coworkers that are In different parts of the building.

not much to dislike worked very well. Resembled aim from aol.

communication between departments.

I like the instant chat capabilities when in need at short notice.

If a customer support person chatting with you may come across as rude if using the improper verbiage.

I have used LiveChat with my banking issues and have been able to successfully complete my concern utilizing the LiveChat.

The product's capability is outstanding but what really puts it over the top is support. Having a chat link direct to their experts from within the Dashboard is just plain amazing. Some of the products I tested had email support where I saw 24 hour turnaround. With LiveChat, the resolution was literally minutes. The UI is very well constructed on desktops and mobile devices, offering visitors an elegant tool for interacting with our agents. The Ticket System is a nice feature for making sure that visitor requests are not overlooked. We're using LiveChat together with ChatBot and the integration is very powerful. There is a seamless transfer of visitors from a bot to an agent, and the ticket process captures any requested transfers outside of agent hours.

I wish the metrics offered a more comprehensive view of visitors and chats. I'd like to be able measure our improvement in visitor engagement as a percentage of visitors not just in chats. I also wish I could clean out the chat archive, getting rid of those that are from our testing.

We are a representative for industrial CNC Nesting Software. Our website, https://pepnesting.com needed to have the ability to interact with visitors and lead them through the complex set of features and capabilities the product offers.

What I like most about LiveChat is it's reliability. LiveChat offers tons of customization, professional looking interfaces, and robust reporting. I can easily use it on my desktop computer, my notebook, my tablet, or my phone.

Visitor view options need to be changed to allow it to be more customizable for customers.

The ability to stay in connection to my customers.