LiveChat Reviews & Product Details

Real-time service and assistance to solve problems.

The chat does not display your name is the replies.

Representatives are able to assist with problems in minutes.

The ability to have clients contact customer service at any time. Also liked that I could monitor what my agents we're saying.

Nothing. It was an extremely easy service to use. Also great customer service when I needed assistance.

Solving online customer questions/concerns. The after hours option is awesome.

Easy to use and able to communicate with people easily.

Nothing to dislike. Everything is pretty good.

I was able to contact customers easier with the help of it.

Ease of use, convenience and format. It was very user friendly.

Nothing that I can think of at the moment.

Great communication option for us to use to communicate. Very fast. Used when solving problems that need to be quickly taken care of.

I have the much better way to help our clients. As for me, it is quicker than email and much efficient than the phone. I guess it is always great when I can help with the correct choice to my customers.

Actually, this very nice software which brings a lot of help to our company. Till now I don't have any bad problems with it and I hope I will not meet them.

Much better than we can evaluate the end of every chat and always develop the quality of our support to our customers. Also with LiveChat, we can do what we can't do on the phone. We are working with a higher level of our working way.

Livechat provides the helpdesk team with important informations about visitors to our website via the pre-chat survey form which we mandate all visitors to fill, before they are allowed to chat with an agent. This feature saves us important time, which would had been spent by the helpdesk agent, to ask these questions.

Livechat has everything expected from an helpdesk program, except for video and audio capability.

Livechat gives our business a professional Outlook in the mind of our customers due to the organizational ability of this program. It is also the easiest and only free way for our customers to reach the helpdesk team.

No problem to use this software! I've been using this system in order to help our staff become more proficient in our training courses. Its easy and quick. A true gift.

Nothing at all. I love every part of this software.no complaints.

Having to look for different associates. Able to communicate effectively

Installation was just as simple as copying and pasting an HTML code into every page of our website. Livechat gives us a presence everywhere, including on social media : with Livechat Facebook integration for instance, our customers can chat with the support team right from our Facebook fan page. Livechat sneak-peek feature gives us a look into our customers mind by showing us what our customers typing, before they send us a message.

Livechat mobile app. Only takes care of chatting with customers. We can't do upto 10% of what we can do on the desktop version.

Livechat has enabled us close more sales than we usually do. We know from experience that most customers want to talk to a customer representative first, before making a purchase. And in the process where they are unable to speak with someone, they are likely to not close the sales immediately or eventually quit thinking about using our services.

Live chat gives you the freedom to get question answered or problems solves with businesses from where ever.

Live chat frustrates me when you are not emailed a copy automatically after each chat.

A good chat person can handle multiple chats at once and still be professional instead of in person or over the phone it's one person at s time

I like the simplicity of the Livechat user interface. The chat trigger feature has been an effective feature for our website, as it ensures web visitors are always aware of the prescence of customer service.. Thus reducing our web homepage bounce rate.

Livechat is the perfect helpdesk tool for startups, no concerns about this software yet.

Livechat keeps us in control of our business, by ensuring we are in constant communication with our customers: while also providing us with insightful stats which ensures we make the best business decisions.