LiveChat Reviews: 4.5/5 — Highly Rated

LiveChat allows you to share links, images, and videos. It can be integrated on your website easily You can choose your own template which matches your website theme as well. You can add your logo or even the photo of your agent if you wish which appears to be extemely professional. You can set a time after which the chatbox goes offline. So, there are a lot features that you can benefit from. On the top of everything, it does analysis for you basis demography and pages visited.

There is nothing that I don't like about LiveChat.

The best thing is that it provides ticket support for your chats. A ticket will be generated and you can track it anytime.

The possibility to see what person is typing, prior to sending. Omnichannel support for 2 languages. Realtime support in their livechat)

It was hard to setup at first, some things are not intuitive. (Like groups for different languages)

This livechat allows us to help people with psychological problems online, doing free consulting and offering help for people in real time.

Best app for chatting. This app was used by our organisation. This is a user friendly software to communicate with probable customer. This app helped us contact customer.

The app is laggs a lot. Sometimes there are lot of glitches which takes alot of time to update.

Communication gap as this one of the best app to handle thousands of customer all at once. The livechat app has helped to handle all the customer during our work from home period through chat.

Livechat has truly excelled in integrating with third-party software tools, making it an exceptional chat-based customer engagement software. For instance, our current integrations with Whatsapp Business and Mailchimp are notable examples. With our Mailchimp integration, users of our applications can easily add their email to our email marketing list while chatting with our customer service agents, helping us continuously grow our email marketing reach. Additionally, our integration with Whatsapp Business allows our customer service agents to initiate conversations and interact with users, customers, and sales prospects on their respective Whatsapp accounts, all within the Livechat interface, making it a seamless and convenient communication channel for effective customer engagement. Overall, Livechat's integration capabilities with third-party software tools have greatly enhanced our customer communication and marketing efforts. So, I can confidently say that this is the area where Livechat has most impressed me.

Among the various software tools I've used, Whatsapp is one of the few that has left a lasting impression on me. In fact, Livechat goes above and beyond in providing my team with everything we need for chat-based customer service engagement and more. It has truly exceeded our expectations and impressed us in every aspect

Livechat empowers us to seamlessly interact with our customers across various communication channels. The ability to engage with customers across multiple messaging and social media platforms directly from the Livechat application interface has significantly accelerated the resolution of any issues they encounter while using our services. This streamlined approach has greatly improved the speed and efficiency of our customer support process.

Automation and asynchronous communication. easy to use for small business owners

Learning curve is kind of tricky, but at least the support is good, and they help you.

I no longer have to pay someone to answer the chats. I can work and the chat answers for me. I can turn it off and have customers leave an email address too.

I like that livechat integrates with the most popular mainstream messaging apps. This enables our customers to interact with our support team via their favorite messaging app. We are even able to move conversations with our customers beyond chat messaging via their app, into video calls or screensharing sessions.

As far as I am concerned, Livechat happens to be one of those few software solutions , with which my team is currently unable to exhausts its use-case scenarios. I have no complaint about this software , based on my experience.

A major benefit of Livechat is its integration with our Customer relationship management system (CRM) . Specifically, at my company, we have utilized this integration to create personalized chat triggers and interactions with our sales prospects by leveraging the data we have saved about them on our CRM. This level of integration has been a game-changer for our sales team and has greatly improved our ability to provide customized and effective support to our customers.

I hold Livechat's ticketing system in high regard. This system allows me to work with multiple colleagues on a customer support query, while keeping all collaboration and communication efforts within the Livechat platform. With the ability to assign tags to tickets, I can easily identify them later and group resolved tickets together , making it easier to track trends and identify common customer service problems.

Livechat is one of the few software products that I use that has consistently exceeded my expectations. Over the years, this helpdesk software has only improved, giving me no reason to be dissatisfied.

Livechat bridges the gap between us and our customers , enabling them to reach our support team on their favorite social media channel or platform. With the aforementioned , we are always a click away from our customers and sales prospects.

Livechat has some of the best integration capabilities of any software I have used. With Livechat integrations , we have successfully introduced newer experiences into our overall Livechat use . For example , we have recently relied on Livechats integrations with Twilio and Calendly , to send messages to the mobile phones of customers and schedule them for appointments with a sales representative respectively. All of the aforementioned is done from within Livechats interface.

Livechat is an integral part of our engagement strategy with our customers. It is a perfect platform for me.

We simply have always used Livechat to communicate with our customers. Livechat has enabled us take real-time engagement with our customers , away from our website and mobile application , into their Twitter dm, Facebook messenger inbox , mobile phone SMS inbox etc

Livechat vast integration with critical social media platforms where my company has a presence, has made it possible for customers to reach out directly to our customer service team , without first needing to use our website or even our mobile application. This obviously has led to higher customer engagement with our customer service team and quicker resolution of customer complaints.

Livechat is everything that I would want from an helpdesk solution and this is because it does more than the job of an helpdesk software solution for my team.

I will think the need for a seamless helpdesk experience for our customers , drove our switch to Livechat. Livechat has improved resolution time for customer queries.

The interface, great performance, and extra details about the visitor, such as their location, what they are typing, and how they are navigating our website, are all things I appreciate.

There are no drawbacks to this; it serves our purposes perfectly.

There are numerous integrations available: almost any CRM can be integrated, and it can also be integrated with Office 365, making it available across tools. This is one of their best features.

LiveChat is easy to use and available for everyone on my team to use. It's quick and easy.

Nothing that I'm aware of yet. Everything seems to work great so far

It's quick and easy to use and I can reach out to my team members immediately and get a response

Integrations are amongst the huge qualities which Livechat brings on the table for us. We have leveraged on Livechats vast integrations with other software products to , steadily increase our mailing list , communicate with people directly from our social media accounts and even for tracking the impact of our website chatting engagement with customers on overall product sales.

Livechat at the moment , does not falter in anyway. For me personally, it is a perfect help desk platform.

Real-time communication with our customers and prospects is a key marketing demand for my organisation and this is one of the major demands, which Livechat helps us address. With Livechat, we are finding it easier to communicate with sales prospects from almost anywhere : on our social media accounts , on our website and we are now even able to rely on Livechat integrations , to send text messaging based communication with sales prospects and customers.

there are several things which I found more interesting and useful like it has the mobile versions which I found more useful when I am not connected via my laptop. Custom tagging helps to sort the chats in your own way.

I am using it over a year but didn't come across any issue yet

As a support agent, I need to communicate with our clients to resolve the queries and LiveChat is helping to get communicate with our clients in a more professional and efficient way.

Asides being able to communicate with customers on our website and mobile application, Livechat makes it possible to reach our customers and engage with them , across multiple channels like Facebook messenger , WhatsApp and even via text messaging. Being able to do the above ensures that we always have multiple mediums of communication with most of our customers , which in turn has meant more effective engagement.

Nothing. I have used Livechat in my past place of work and my current company, over the past five year. For me , there is no better helpdesk tool than Livechat , when it comes to effective conversational engagement with target leads and customers in real-time.

Livechat provides us with a variety of ways , through which we can engage in real-time conversations with customers and sales prospects , where they are most likely to provide us with a response.

Livechat is not just about answering to customer chat messages , rather it provides us with a variety of tools with which we can engage customers. Some of my favourite engagement tools on Livechat include targeted messaging , high catchers , canned responses and messaging sneak-peek.

Livechat does things for us ,which no other tool has done and appears to be able to do. With Livechat not only are we able to engage our customers , but we are engaging them from just about anywhere.

Livechat is making it easier and simpler to engage customers , across a variety of platforms. By integrating Livechat with Zoom, we are able to introduce video conferencing into conversations with customers.

Livechat basically makes it possible to engage our customers from wherever they are. With Livechat, our customers can communicate with the support team from our social media accounts or even right from their WhatsApp accounts.

Very satisfactory experience I have had with Livechat. It completely meets all of our business and functional needs in terms of customer engagement.

Livechat solves all challenges around communication convenience with our customers. A major benefit we have derived off Live chat is how our customers, now have a variety of mediums through which they can communicate with our customer service department.

I like the endless possibilities which Livechat brings, when we integrate Livechat with third party applications. For example, we integrate Livechat with WhatsApp to enable our customer service agents engage with our customers via their WhatsApp accounts, we are growing our email list by continuously adding new emails to our email marketing list via Livechat, andd we are converting Chat communications into channels through Livechats integration with Slack.

This is the best helpdesk solution out there. Not only does it provide the old school engagement with customers through our website, it allows us to engage with our customers across multiple channels - Facebook, WhatsApp and even via Slack. Livechat is that good.

My organization is providing prompt assistance to customers and potential customers of our services,across multiple sales channels. Livechat has enabled us to better engage with interested sales prospects and this has led to increased sales numbers for my organization.

LiveChat's layout is straightforward and flows perfectly. There are a lot of easy-to-use tabs and reports. Our staff also enjoys the typing speed tools available to help test our skills :)

Sometimes our customers tend to complain that they want the chat head to go away.....but they don't seem to notice they can exit and remove the pop up as desired

Our organization saves so much time using Live Chat for our online shoppers. We have succeeded many times to help prevent cart abandonment and checkout issues with our site at the point of sale. It is nice to offer instant clarification about product interest without the customer having to call because so many choose to buy online now.

LiveChat has a unique user interface allowing users to easily navigate through and initiate chats with our customer support team. Prices are also reasonable considering all the products and features provided.

There is nothing I particularly dislike about Live Chat. It's the #1 tool when compared to alternatives like Intercom.

LiveChat allows me to engage with our website visitors regardless of their location through our website. It provides a plethora of features and also valued features like IP blocking to block those who troll on our website.

I like that you are able to get a quick and effective response from any company that uses this product. It is a very smooth running quick chat software that allows you to get quick answers.

Sometimes when a person leaves the chat, it appears they are still on there. I would like it to delete itself or go give a message that allows to see that the person has left.

We are allowing our customers to have access to us instantly. We are able to solve quick questions and prevent any frustration that the customer may have with our services.

The desktop app provides such a smooth experience for our agents. They are able to provide service for multiple clients very easily. Supervisors have access to a lot of very useful reports. These have helped us identify CSAT issues and address them before they got out of hand.

The biggest issues I've had are with the chatbot. When I modified the agent schedule, my modifications were applied and went into effect in my TimeZone, but the days I did not modify, were being affected in the time zone of a different supervisor. This was very confusing, and I found that it's best that only one person modify the chatbot's active schedule.

The customers we service are very happy to be able to jump right into a conversation with a live agent, however, some of our clients don't have enough volume to merit a dedicated agent for 40 hours a week, so by combining low-volume clients, and cross-training our agents we are able to serve these multiple clients from one dashboard/one login. It's great!

LiveChat is very easy to set up and get your team started. They provide great tools for education and training our team. Within hours, they are ready to go live. Their customer service is also very responsive and thoughtful in helping us resolve problems. Also like the flexibility to change #of seats based on the cyclical nature of our business. We recently hired a team to staff LiveChat. Training tools made it easy to onboard them quickly.

None that I've experienced. Every issue raised was solved. I wish features like work scheduler were available with our basic subscription.

We wanted customers help while they are live on our site so they could quickly start benefiting from the resource. A couple of cool tools like Join.Me and attaching screenshots during the chats are super helpful. Our customers love how quickly we respond and see their actual experience.

Intergation with our platform. Excellent tracking and overview of our sales team

There is nothing I dislike about Live chat.

First customer response service. Direct booking.

I like the avalanche of customer engagement tools which Livechat provides, to trigger or maintain conversations with website visitors all through their stay on our website. Tools such as chat history, chat message targeting, chat routing etc ensures that we are triggering messages with potential customers at the right time, extracting important analytical data from such conversations and most importantly, that we are assigning the right personnel to communicate with every customer we engage.

Absolutely nothing. When it comes to Livechats customer service tool, I haven't come across a better option. At least not yet.

Livechat makes it possible for our customers to reach out for support or help, while they are still on our website. With Livechat , help for customers is always just a few seconds away for our customers , not just when they are on our website but also when they are on any of our social media pages.

Its very helpful to track high number of customers coming from high session. We can chat with different customers from different countries in a single platform which helps to keep the track of agents and their numbers.

When high number of customers visits it shows them the ticket not the chat option which hamper the lead generation part as those customers will not able to get their quries solved.

Lead generation becomes very easy with this platform as we can easily chat with them .Agents numbers can be tracked very easily which helps us to judge how a agent is performing.

The ability to engage website visitors with interactive marketing content, using Livechats targeted messaging functionality. With this feature, we are successfully showing interactive marketing messages to website visitors, based on their behaviour on our website, their geographical location etc Thereby , leaving us with a bigger chance to grab the attention of our customers.

What is there to dislike about Livechat? For me, nothing.

Livechat affords us the opportunity to respond to customers query, at the spot where they can take immediate sales action - our website. By using Livechat , we have conveniently cut down on the number of email enquiries we get from our customers, as most of their enquiries are being addressed on the spot, live on the website.

I like that we can have multiple team members on LiveChat at one time and they can all assist and answer questions

I haven't noticed anything that could be improved on this product

We used to get a lot of emails with questions that could be answered very quickly. LiveChat allows us to answer them in real time and saves us the back and forth.

I am highly impressed with the quantity and quality of analytical data , which Livechat provides my organization. Basic informations such as mobile device type, location, chat history , ticket reports, data summary etc helps improve the quality and insight level, of our marketing campaigns.

I have never had a worry in the world about Livechat and I think that my colleagues in the marketing department, have a similar feeling. Livechat does a good job.

Livechat solves the problem of being able to communicate with our customers in real-time , as they navigate around our website or use our mobile application. By integrating Livechat with our primary email marketing program, we are constantly converting a high percentage of our website visitors, into subscribers to our marketing emails.

LiveChat is great because it integrates seamlessly with WordPress websites in just a few clicks. It is intuitive and easy to use, as well as a great tool to have on your website.

The only "con" side of LiveChat is the pricing. This tool is usually more expensive than other live chat features from different companies and other chat bots as well, but when it comes to functionality, it beats them all.

We are helping clients do better business online and be more reachable to their customers. Often we try to contact services provides but need to deal with the frustration of not being able to. LiveChat solves that problem.

easy to use, for me and my visitors, top!

i'd like to customize more the design maybe

i can connect with my visitors without make them wait for an answer via email