LiveChat Reviews: 4.5/5 — Highly Rated

I liked the performance of the application. It was always available and running for customers. This was a huge plus because users could rely on us to get the job done when the chat was done.

Not much I didn't like about the application. It was a simple enough format for easy use.

Users want instant tech answers. This puts us one step closer to achieving this goal

The ability to see basic visitor information is very useful for support purposes.

It's not easy to see if a chat has been transferred correctly.

We are able to provide quick support to users who just have a minor issue with our software.

I can get Info for around the world quick and get a lot of what they want to do wit and send them what they need. to get the process started.

I can't actually Talk to someone like on the phone to get a better sense of what they really want.

That is not a Question I can answer.

LiveChat is a relatively straightforward software that allows you to chat with web visitors and vice versa. For that purpose alone, it does exactly what it's supposed to. It's relatively easy to get up and running, and the backend is very straightforward and easy to use. It's also pretty cheap.

Outside of being able to chat, LiveChat doesn't offer much. The reporting is pretty lackluster, tracking user behavior is very limited, if someone chats after-hours you essentially lose all data associated with their session, customization is limited. It's almost like that made this app 10 years ago and then stopped doing any updates since.

Getting leads from our website.

Helping customers at odd hours more easily and less work

Often times the program will not work or notify me, and even the phone app will fail to notify me, so there are occasionally missed chats

Customers call less as they know they can get support with us via a livechat

Like that it syncs up with Salesforce easily and if you use out of the box functionality it's quick to stand up

Hardest part has always been the front end coding to get the design to exactly match the brand standards that we want. Seems to always need a lot of QA on multiple systems.

It syncs with Salesforce which is a huge plus so we can use our database to answer customer questions

It is convenient. It is also effecient in ensuring clients. It is great way to maintain face to face meetings with clients. Makes job easier and smoother. Creates repor with clients. Easy to learn to use. Easy and quick to access.

It is very glitchy! More often than not it buffers for long periods of time. There is often interruptions in connection that cause loss of contact with client and or miscommunication. Software DEFINITELY needs some adjustments and tweaks. Keep working!

Customer satisfaction! Correcting any errors with their products. Giving clients a face to go with the name. Not just a voice over the phone.

I like its interactive platform, good design and easy to use.

Overall, I am happy with my experience so far and do not have any issues that I think it’s annoyed

For marketing, communicating between coworkers

I was asked a series of relevant and intelligent questions.

My session was abruptly terminated (not timed out) for no apparent reason, so I never got any feedback to the questions I had answered.

I was trying to identify the best language learning software for my needs. I received no benefit because my chat session was abruptly terminated (not timed out) for no apparent reason, and I never got any feedback to the questions I had answered.

I like the fact that at the click of a button I can ask specific questions and get live help.

I dislike the fact that from past experiences it’s not always a truthful person on the other end, using my information with good intentions!

Benefits of getting real, unfiltered feedback from it. People aren’t afraid to share their feelings on a computer. Face to face is a different story. In addition, many people are hesitant to enroll in something or buy it due to fear of the unknown. Having live chat makes targeting those people easy and obtains the clients that would have otherwise been left behind or not choosen a product or service.

Its simple to use - strait forward - easy to implement

1. Expensive 2. We operate a brand-new top of the line Samsung phone with a top access to internet and the app often drops, fail to alert a client is has contacted us, etc., etc. It also suddenly stopped to fire an audible message with a client contact us, went thru all the settings (phone and app) and there is nothing who cant reverse this Note: same happened with the previous phone we used to use to operate the live chat, that why we need-up upgrading to a newer phone... wasted money

So far not much, we have a narrow pool of clients available, every time this app help us to get on client we issues with communicating with 2 others

Live Comminications. As well as real-time solutions.

I do t think there is anything that I dislike.

Real-Time Talking

Haven't been able to use it a lot as it is not my main form of support, but I do like that it seems pretty straightforward and convenient for members and agents.

I wish I could integrate it with Zendesk more. We have links we send to members in emails, I wish we could use the same links to send to members through chat as well.

Customer support type questions. No technical support.

Flexible and always loads up when starting.

Wish there could be better filtering of users.

Instant communication

Quick communication tool, easy to use.

Messaging platform options ans availability

Customer service, questions and problmes from patrons

A lot less crashes than some of the software I have tested out for live chat in my industry we had quite a few to choose from and this was one of the front runners because of its ease-of-use and user-friendly interface.

The only thing I did not like was it wasn’t quite as customizable and some of the interfaces that were available looked very generic which is ultimately why my company decided to use A different more customizable chat client but for small businesses it would definitely get the job done if you don’t need your branding to be prominent in the application .

It is a basic live chat platform and it gets the job done it prevents the need to tie up our 800 numbers and phone calls with general things that can be answered over chat it’s pretty streamlined and allows for client feedback to better customer service provided through this medium.

It was relatively easy to follow and understand

It wasn’t as interactive. Not all employees saw the benefit from it, so not everyone chose to use it.

Communicating together

Utilizing this service to help communicate customer service issues

It is not a direct connection with the customer

Direct connection at any point of the workday

I like how convenient Livechat is. I can always get my questions answered as soon as possible. This is great for times when I am in a rush and need to figure something out right away and don't feel like picking up the phone and speaking to a robot

Sometimes there is a short delay but nothing too long.

Talking to our operations team and management

The interface is intuitive, simple and easy to learn.

Tech support was roughly 8 time zones away from our company and it took a week to get 1 question answered. Simple questions could get answered using their chat during regular work hours. More complex questions were more difficult to handle quickly.

We used Live Chat to assist with our new website. Online Chat in general is an incredibly valuable tool for any company.

From what I remember LiveChat was integrated in our website as a chat plugin. We only used this for a few months before switching to Tawk.to which is free.

I believe it worked OK on our end but we ended up using another chat software because we are not getting that too many chats so we opted for a free software.

We are a foundation, non profit company and we help other people get educated in their online businesses. We dont get too many inquiries so LiveChat was not fit for our company,

It is very convenient and easy to use for both parties.

I think it tends to be a bit inefficient just because it’s hard to get the whole story from it.

It probably makes it easier on the employees that have to do this customer service.

Ease of interface and user interaction seems helpful

Not nearly as effective as native apps to devices

Hard to say...poorly integrated

Our company tried this and found it not useful. Not user friendly at all.

All the features are not very user friendly.

None

I like to place around with the triggers and this is good in their system.

They offer many features, like tracking sales post chat and Google event but none of them can be configured easily, The tech team takes ever to attempt to solve. They lack innovation in rule engine

Answer incoming chats, tickets

It is a helpful way for leads to come in through the website/computer

This software is very outdated and confusing to use.

We often miss leads due to confusing in using the software and people are not motivated to use it.

Streamlined, However developers are no longer keeping the clients best interest in mind.

No ticket delete function, Ineffective spam system (sent all work orders to spam cost us thousands)

Great customer support when it used to work