LiveChat Reviews & Product Details

I majorly love the analytic feature of Livechat.Livechat enabled my team improve our sales conversion by almost 600%. The ability to see live website visitor movements and even trigger messages to them is just awesome. User experience on Livechat is also awesome.

I think the enterprise pricing of $149 can be a bit cheaper.

Basically Livechat has acted as our customer user guides.We are able to check customers past conversations and use it in solving and better understanding their current challenges.

We recently started providing live chat support to our website visitors and are so happy we chose LiveChat! The UI is simple and intuitive. We especially love LiveChat's search functionality, detailed reporting, and ability to integrate with Autopilot. We are now able to resolve customer problems while they are on our site in real time and automate follow ups using channels like email, SMS, and Facebook ads based on tags.

Very minor, but the spell check feature on desktop could be improved.

LiveChat is helping us respond to customers quickly. The ability to connect with Autopilot saves our team time, helps us reduce churn, and allows us to operate more efficiently.

Technical expertise of their support + Constant new features

Their Bot-chat product, still in testing faze but the objective is not clear

B2C support and sales

This software is easy to use, and for our customers it always loads fast and connecting is easy. It is compatible with multiple versions of windows

there is nothing I dislike, the program works like we need it too, which is live chat.

immediately get in touch with customers that need help and solve their needs

I like the color or the brand. Its calm and in the same time you can understand what service they bring. the customer service is wonderful. I like how fast they can help me with any task.

I dont like that we need to pay the same amount of money even after we used it more than a year and a half. Some discount will be more welcome.

We do translation services and people what to live chat, they want to know right now the price and how much time will get their certificate translated.

Live Chat has dramatically increased our interaction with leads as well as current customers.

We experienced a little difficulty with the setup, but once we got through that everything has been working great!

Live Chat is helping our company interact with potential prospects earlier on in their lifecycle. Having the ability to personally reach out allows sales reps to make a connection and convert a lead into and MQL much faster. Live Chat is also improving our customer service with existing customers.

The interface is easy to use and the platform is solid. It doesn't glitch or breakdown and technical support is just a chat away.

Up until recently the only to dislike about LiveChat was that they didn't have a bot platform. However, with the recent (as in days ago) launch of BotEngine, that problem is solved.

LiveChat makes it easy to communicate with customers on their mobile devices. Since 70-80% of our content is consumed on phones and tablets, this has been extremely beneficial for answering questions and obtain quick direct responses.

The canned chat responses are the best #hashtag. They make the customer service agents job much easier. The missed chats sent to email is a good feature as well.

Some of our less tech savvy agents have an issue with learning how to use the system to it's fullest potential but livechat has great support and videos for training

customer Q and A booking engagement overall they call less chat more now.

It's a new, effective, easily managed communication device to interact with our existing and potential clients. We are also using LiveChat as a training device for new and existing staff as the reports and archives allow immediate coaching opportunities.

It would be nice to have access or even a trial access to some of the features the higher priced plans provide (e.g. work scheduler).

It has allowed us to be a help desk for our newly launched online registration portal. LiveChat has also allowed us to extend our hours we are available to speak with existing and potential clients. People choose various ways to communicate and LiveChat allows access to our business through another medium.

extremely easy software for our clients to contact us and communicate any issues that they need us to look into.

I have no complaints to this software it integrates into our site wonderfully and allows for quick easy communication.

All issues that clients have can easily be communicated to us so we can look into and resolve in a timely manner.

Live chat is dead simple to use, I am a big fan of products that don't try to do everything, but focus clearly at being the best at one specific thing , and live chat is great at live chat.

I use pre-surveys, and it would be great if I could hide pre-surveys to logged in users. I did not find out how to do that in live chat.

Live chat, customer success. It's dead simple, and I love that we can trigger a pro-active chat when we know a user is struggling to talk to us.

LiveChat is really easy to set up and use, and the customer service is excellent as well. I love the customization options; there is a lot of leeway to make it "your own," as it were. Plus I love the mobile app, which works great.

Nothing other than the pricing, which is a bit steep for someone who's just getting started/bootstrapping it.

While none of my customers have used it yet, I think it shows we're there and willing to answer questions whenever they have them. So it brings us closer to our customers, which is an imperative for all businesses.

It allows us to immediately answer our client's questions

The phone app sometimes doesn't notify me when someone sends a message

Immediate customer service, quick trouble shooting or timing questions

It is a very easy program and it makes for a great communication.

It takes a bit long to load the program.

It helps with support session and it saves time and money.

LiveChat gives us another means of communication with our members and potential members! Ease of use and Ease of Integration within website.

Since implementing LiveChat we haven't found anything that we really dislike.

LiveChat allows us to communicate with members and potential members in a way that many more people are using these days. More and more people are using CHAT to communicate because of the convenience.

I like being able to talk to the customer on my website while making their choice to purchase

there isn't really anything i can say that i don't like about live chat!!

Im trying to figure out how to run my business in the most professional way possible.

Being able to solve customer service issues on a chat platform where you can read and fully understand the customer.

Sometimes you don't get that same connection that you would have over the phone.

We are solving customer service problems related to technical support while staff is out in the field

LiveChat is easy to use and has a clean cut interface.

There isn't a lot to say that I dislike LiveChat. It works perfect for our business and exactly what we wanti to do.

Software, we can walk the customer through the problems and they can provide us screenshots through LiveChat

LiveChat is easy to use and to navigate. If there is ever anything I don't understand, the support team always has my back! I think they are available 24/7 (We only run our chat program during normal business hours). But they are always, friendly, helpful and very quick to respond. The mobile app is easy to set up and easy to use. I can always be on the go with this. I especially like it when I'm on my mobile and need to switch to my desktop (to grab a file to transfer or something). The current chat log is right there like I've been using the desktop app the whole time.

When there are "after hours' tickets, it is not possible to respond via mobile. You do receive an email saying someone left you a message on your chat, but in order to answer your customers you have to be logged onto the desktop. Customers questions can go unanswered for days if you don't have access to your computer. I've submitted a request for this to be in their next upgrade, so I'm crossing my fingers! The mobile app logs you in automatically if you keep your email in the login section. There used to be a log in automatically on and off button, but that has been removed. It kept me logged in one night that I was unaware of. I had about 3 people looking for help that I didn't catch. So the mobile app needs some work.

Customers get their questions answered quickly, resulting in increased sales. We are also becoming known for our excellent customer support in our industry leading to repeat customers. I know our customers talk in social media groups that our prices are high, but that the customer service provided (via LIveChat) makes it all worth while.

Speed and lightweight. It does not put the strain on your browser.

There's nothing so be disliked in this tool.

Customers can reach to us more quickly.