LiveChat Reviews: 4.5/5 — Highly Rated

Customers like being able to get answers quickly. It is a feature I use often on other websites as well, so I knew it'd be a perfect addition to my business. Being able to talk to more than one customer at once is also a great feature.

Can be glitchy occasionally, really not much to dislike. People don't use it as much as we would like, although we are able to answer many customer questions through live chat.

The custom surveys can be used to gain information and help solve problems. Getting feedback on the quality of our videos so quickly is a huge benefit of LiveChat.

I love how user friendly the program is and I can use it across several platforms

At this time I cannot think of anything that I really dislike.

It is a game changer for customer service. It allows us to be very hands on and be there for the customer at any time.

It is very intuitive to use and simple. Also makes searching for past chats easy by being able to search by many different things such as the agent or Chat ID.

The website could use an update but other than that it is very easy to use and makes working chat easier.

Helps with people who have sales questions or who haven't received a reply yet on their help ticket. It helps us answer the questions quickly and in a live format!

Lo que me gusta más es la facilidad del chat en vivo, la interconexión de personas para tratar diversos temas de trabajo, sin estar presencialmente, desde cualquier lugar del mundo como estando reunido en un mismo espacio con la mayor tecnología, calidad de servicio y con la mejor optimización del tiempo invertido. Fácil uso. Permite conversar de temas de actualidad a través de muchas aplicaciones con el mejor manejo a cualquier hora, de la mano de especialistas en diversas áreas. Su uso es muy sencillo y permite mantener conocimientos actualizados en múltiples áreas en tiempos establecidos con una optima conexión y adecuada comunicación.

No hay detalle que me disguste. Sin embargo es un camino que aún falta por explorar y afianzar para seguir usando esta valiosa herramienta en la conexión individual y laboral, de la mano de la practicidad y alta calidad de servicio en la comunicación. Podría mejorar la estabilidad de la conexión de acuerdo al internert.

Comunicación que atraviesa las fronteras. Permitiendo desde una entrevista, reunión, videoconferencia, expansión de la comunicación con alta gama de funciones y servicio de punta en el menor tiempo y con la mejor calidad.

It's very convenient to use, I like the multiple agents options that makes our life so much easier.

The chat box general design could be better, there is a serious room for improvement

connecting with our online clients

Everyone in the call center is able to pick up slack if someone is overloaded on chats at the moment, and with canned responses if you get the same questions coming in 15 times in a row, it makes the day go by a little bit quicker. Also with the ability to see what the customer is typing before they finish, it gives us time to write up our response quickly and not have them waiting for too long.

I wish it were slightly easier to find an agent that you needed to supervise as the Customers page refreshes often.

Since we use Freshdesk in conjunction with LiveChat, those people that may not get an email response from Freshdesk right away can easily contact us on LiveChat and get their questions answered quickly.

I like the level of intuitiveness which comes with Livechat.It is so easy to use both for me as an Helpdesk agent and visitors to our website alike.It provides our website with a dynamic chat widget which offers web visitors a good experience no matter via what medium they choose to access our website and chat with customer support. Lastly,I am an huge fan of the weekly newsletters we get from Livechat,which guides businesses on ways to better use Livechat to close more sales and at the same time,guides customer care teams on best practices as for modern customer support teams.The last two newsletters which came from Olga Kolodynska and Justina Polacyk both of was very pleasing and gave me insights into how top organizations like Slack and Shopify maintain an high support satisfaction rate.

Nothing.Livechat just has a way of getting everything done with style,I am pleased with my experience with this tool over the last 18 month period.

Livechat enable my organization stay accessible to our customers every minute of the day via our website.Even on occasions when all agents are offline,customers can simply open a ticket or they can get attended to by our Livechat botengine(simple complaints).

Well designed, not just from an aesthetic point of view - it's a pleasure to use LiveChat. Lots of features and apps, they have their own helpdesk tool and now there is even a chatbot.

LiveChat is more expensive most other live chat tools, especially if you want to set up different agent groups or need more than one automatic trigger.

Sign up (no credit card required), paste a piece of code onto your website and it's ready to go. Changes in the backend will show without any additional code change on your website.

LiveChat is a an awesome platform for on web interactions with customers and for being about to flag certain conversations, and to redirect inquiries based on the context of the chat. I also love that you can get a live view of what the customer is typing, before its sent, so you/or your support team can begin formulating a solution before the message is sent.

LiveChat is suiting all of our current user needs, and we don't have any reservations at that time with the software.

Questions from users on our website/support requests. Also, support request that require further explanation or investigation, we can flag, and have those flagged chats sent to our success team to follow up with. Benefits are pretty endless, primarily being convenience, and customer satisfaction.

can be connected through mobile devise so always connected

Nothing this is a product that is easy to use

Ease of communication with clients right as they need help. Connecting with more clients