LiveChat Reviews: 4.5/5 — Highly Rated

Extremely nice and clean web interface that works perfectly. There is also a little software for Mac or Windows. The only real advantage is that you can set a specific time after which the tool goes offline when you show no activity. Signup is easy with no credit card required Customer service is exceptional as well. Definitely would recommend this to everyone! Ease of having the ability to chat with customers whenever. Administrator access is great as well

There isn't really anything that I don't like about Live Chat. It's a relatively great app to use.

The ability to transfer chats from one agent to another and it also supports agent groups, where users can choose which department they want to talk to. My team is able to chat with each other if they have questions or issues. Benefits: talking with my customers is always the number benefit. It's been so helpful to see who's on our site when they are actually there and to be able to help them when they need it!

I love that I can quickly set myself to away and control how many chats I get at a time. The queued visitors alert is also super helpful in letting you know that customers are waiting.

I sometimes have to reset the salesforce ticket creation login, and it's a pain.

Our customers prefer being able to speak to someone in realtime, chat helps us meet that need.

Easy implementation across multiple sites; Integration with Desk.com works relatively easily; Allows us to stay in touch with our customer base.

The only poor experience I've had to date is in implementing automatically completed pre-chat surveys based on our application's user data (thus reducing friction for the user, negating the need to enter data we already have on them in our system).

LiveChat provides an easy platform to increase you customer interaction and deliver value to your customers. We use it across our corporate web site along with our web based applications and find it highly effective in meeting our customer's expectations of support availability. Integration has been relatively painless with the only downside to date being that while you can programmatically provide some information, pre-chat surveys must be completed by the customer (annoying when you've got the data already and just want to surface it in the LiveChat admin space).

That I can prescreen what the customer is typing and be prepared to answer their question before they finish typing it in.

I do not like the way that we personally have it setup, but i do not think that's an issue with the software, I think it is just the way that our company has set it up. Instead of each associate having a log in so the customer knows who they are speaking with it is just a generic "Customer Service" log in.

We have been able to limit the number of incoming calls and assist the customers that do not have access to a phone during normal business hours.

LiveChat is really easy to use and gives my team a great way to reach customers fast.

I can't think of any complaints I have.

LiveChat makes it easy to answer customer questions quickly as they are on our home page. It is also very simple to transfer the customer over to the support team if necessary.

Since this was used in our busy call-center, it was most beneficial during our high volume seasons. This system is quick and easy to use on the customer's end so it reduced call volume and well as helped us quickly resolve customer issues.

There weren't many things to dislike. However, the platform/layout did look a nit out-dated, Live-Chat worked just fine.

Customer support and sales. The business 'problem' being solved is usually is trouble shooting for the website/eCommerce. Most of the time, customers would encounter issues with the site when submitting their orders, and need immediate help with the process, and instead of sitting a queue to wait on an associate, they quickly send a chat message. The benefits were the immediate assistance provided to the customers.

It allows immediate communication with customers and provides you with live chat and ticket functions. You can use different apps with Live Chat to enhance the experience.

There are limits to the amount of agents that can be logged in and this also affects the reporting due to the tiered membership services Live Chat use

It allows us to increase the number of channels we have with our customers. It's easy to integrate with existing services

It is easy to set up but for chatbot it needs to be subscribed to another 3rd party that provides chatbot and that's additional cost for our operations. They could have added that feature

Livechat is an older type of chat tool, where visitor can only just ask something by entering their information prior to get in touch with the live support and nowadays people don't want more process.

We were planning to use LiveChat as our GoChat for the website but some features that we are looking for are not available in LiveChat. Yes, you could engage the customer.

It was very easy to use as an agent, very user-friendly for the consumer.

In order to use chat bots, you had to pay extra for them and they were expensive. Not worth it for smaller businesses.

We were looking to alleviate some of the phone traffic with a chat feature.

Detailed user information in the platform, & Mobile App availability, customization of the interface, and integration with website

Unlike the browser chat, the desktop app will automatically timeout due to inactivity, making it counterintuitive when handling other tasks and not actively clicking or scrolling in the app.

Interaction with visitors to our site, screening initial qualifications and prerequisites to enhance lead generation efforts

Easy to use Highly editable support has been fantastic changed owner as needed to switch things over they were so helpful in guidelines great response on our website

Manager options could be a little easier to use when monitoring a chat that someone else is talking occasionally there is a delay

Customer can easily speak to a real person through chat and get a fast response we can see what customers are typing so we can prepare to answer quickly and with enjoy time to provide the best answer

Chat.io is an omnichannel live chat tool combined with chat platform. Adding chat.io to your website gives customers the chance to talk to you directly from your website and address any questions they may have instantly

Can get a little expensive, if price could be adjusted it would be great!

Can get a little expensive, if price could be adjusted it would be great!

As an admin, the user-friendly UI is easy to navigate and create settings that work all across the organization.

I don't like that the integration with salesforce is lack luster

Capturing website visitors information/attention.

What I like most about this software are the main features in real-time tracking of web traffic, ticketing system for problem solving and agent efficiency analysis.

Among the quality of this software there is something that dislikes me and it is the high cost of the product, especially when compared to the cheap or no cost solutions that exist in the market. Despite mentioning the high price and the lack of free versions, customers agree that ‘the range of features and services offered’ justify the price.

This tool is very helpful since when I attend to the public in remote video chat I can do it without moving from my office, in this way I solve problems with clients online without needing to find them in people. It has helped me a lot in conducting distance meetings with my work colleagues, so I also recommend it.

I like that the platform is built to be synchronous to offer real-time solutions. The live chat feature made it possible for people to get questions answered and issues resolved in a matter of minutes.

The platform seemed to be a little "sticky" and there were a lot of freezing or lag time between messages being sent and received by the other party. What you could share via chat was very limited, making some solutions difficult to resolve or work out quickly.

The response time is quicker using LiveChat versus the traditional email method. This has helped with increased student engagement and performance.

LiveChat is well designed and has appealing aesthetics which makes using it pleasurable. It also has lots of features such as a helpdesk and even a chatbot that is integrated within. I also like how they price per seat which means that a seat can be shared by multiple users but only billed as one.

The idea of a ticket system is so outdated and is no longer used so it s not exactly helpful. There is also no way for one to delete files from a chat and that tends to annoy me. Also when new updates are pushed, there tends to be some issues with integration.

We used LiveChat in our company to try and get feedback, complaints or queries from our clients or prospective ones in a timely manner so that they know that they are at the center of our focus. This therefore enabled us to deal with requests from each client promptly.

I really enjoy how my customers never complain about how simple it is to use even myself whenever I have to use it as well it’s pretty self explanatory.

There’s not much of anything I don’t like about it, sometimes it can freeze but it’s very rare.

No problems as of yet really and benefits are that customer based wise it’s easier and more efficient than having to call.

The fact that there is actual help and someone who can answer questions right then and there

They take forever but sometimes it can be the internet’s speed

It helped a lot w

Once you learn the backend dashboard, it’s a very easy software to use.

The dashboard is not very user friendly.

Chatting with customers in real time. Finding the solutions to the problem before it’s too late.

It is a quick way to be interactive with our guests.

It sounds dumb, but the notification noise is pretty annoying.

We have bridged the gap between guests who don’t want to come down to our front desk and the staff.

It uses quick notices and has no lags. It works like most chat programs.

It’s like most other chat programs. There is nothing that stands out.

Tried using it on the website. It was like others we tried.

It makes it very accessible for my clients to reach me.

I dislike that it can lagging at times thus creating stops during chat.

Sometimes customers are unable to stop by. So they'll use this instead.

The staff pop up immediately seeking to assist.

Sometimes it stalls and responses take too long.

Looking for products in stock before ordering supplies for our operation.

I like the fact that you are able to connect when and wherever you are or need to be. Easy to use.

Connection times can be a little slow depending on internet used.

Being able to communicate when needed to share information.

I like that we're able to use LiveChat with ChatBot build without the need of Code as it's a drag and drop function allows us to make responses that match our client needs. With this on our website it allows us to have support on our website 24/7 and ensure that our clients are satisfied with their needs. It comes preset and allows you to customize the chat icon and place it on your website with a snippet of code.

I dislike that the feature to pop up the chat bubble after a certian amount of seconds may or may not work depending on the browser you have. Looping is also a feature that takes away the immersion, once you start looping you are able to realize that it is in fact a robot.

With LiveChat + ChatBot we are able to connect with our customers by giving them the idea that there is someone connected with them 24/7, this helps build value by automating customer support and lead generation to our staff.

It is wonderful to use when you have a question and need to ask someone quickly

Sometimes the Live Chat can time out for us, when not used for a long time period.

When there is an issue with our computer system, I can IM the IT service. They are able to get on my computer and help solve the problem

I love the fact that it connects the whole company together. You are able to get help from everyone in the company just with a couple clicks.

There's no much to dislike about live chat. It connects people but we use it mostly for "help desk" purposes. We have it set up where we use Live chat if we need some help from someone who specializes in a certain department.

This allows us to live chat with everyone in the company and also allows us to fix problems that we might have in our company.

Live chat was my favorite customer service tool. It allowed the availability of talking to and feeling comfortable about certain questions.

Sometimes there is a small delay within the communication but that has been easy to over come.

It is able to help create a good relationship within your company. The customer feels appreciated for being able to get a quick response.

Esta aplicación es compatible con ordenadores y con teléfonos, eso ayuda mucho en el momento de la comunicación y se agradece, la verdad. Este software también permite al cliente tener en cuenta el beneficio de ser asesorado al instante, para mejorar su fuerza de ventas y servicio. Eso satisface bastante las espectativas de los clientes con respecto a la empresa. Es muy intuitivo y fácil de usar. Me a gustado bastante

El mayor problema de LiveChats que le faltan recursos para enviar algunos archivos,que para ciertos trabajos y negocios son bastante importantes. También podría mejorarse la velocidad de funcionamiento del programa, ya que podría ser más rápida, al iniciarse y al cerrarse, pero en general esta bien

Livechat resuelve problemas asegurando que los usuarios puedan contactar con las empresas cuando no están en línea y asegurarse de obtener una respuesta a su duda o problema. Es muy fácil la comunicación empresa-usuario

La facilidad de uso que tiene, el manejo, sencillo y nada complejo, bastante facil para todo el mundo, sirve para resolver dudas y consultas en el momento, esta genial para usarlo en cualquier ambito. Lo recomiendo al 100% a todo el mundo gracias a su facilidad de uso

La verdad que es bastante completo y no le veo ninguna pega, me parece todo muy completo y perfecto para su uso, no me disgusta nada, no se que mas poner ya que no le encuentro ninguna pega a este programa

Resuelvo dudas