LiveChat Reviews & Product Details

Live agent allows you to connect to your audience in a timely manner and is very easy to navigate.

Should really have a 30 day free trial to fully understand product rather than just a shortly few meetings

Communicating with those to come to the website in a timely manner and allowing us to interact better than it was coming from facebook chat.

The simplicity of the software. Easy setup of chat agent setup. You can see chat history of user and agent Setting timers for when chat is available. Customizing the chat bubble so customers know chat is available or not. There is a reporting section that shows number of days you have had chats, chat satisfaction scores, availability, number in queue holding for an agent and survey results. There is even a dashboard that shows real time and 7 day stat you can show on a TV on the wall. They also have an app store with Chat Widget themes and other apps that work with LiveChat LiveChat did a great job of letting us do several trail runs before we purchased the product.This allowed us to test it out with customers before our purchase!

With other SaaS apps we use, the available plug-in app selection is large. LiveChage has a handful and I am sure as time goes on they will continue to add more as they receive feedback from their customers.

LiveChat has helped us with simple requests that we can turn around quickly. Before LC, those requests would go into our support software and could sit there for a few hours before they were touched. It is also another way for our customers to contact us.

I like the extra options on the app interface. Also very easy to use.

A little pricey compared to similar systems.

Chat and help desk

This tool is a grate solutions for corporation when you need to contact someone in real time or be contacted, in this way I like LiveChat because it is very fast, you don´t waste your time waiting any response. Another thing I like is the chat,it is faster than others because it has a predictive function that allows you to answer in less than twenty second.

I like all its characteristics, you can implement it in your retail sells allowing you to connect with your clients almost personalized. They don´t have to wait hours, just lend them the detail in seconds.

It has come to solve the speed of transmitting the information in your business, the clients wil be satisfied. I have contacted my clients anytime I like for closing a sell.

I like the ease of integrating the product into our daily customer service interactions.

I do not like the fact the the administrator is not able to delete chat history. You have to contact their help desk to delete chats. We found this to be an issue during our testing phase.

During our busiest times of year, having LiveChat as a contact option alleviates the phone calls we receive.

Botengine : Live chats botengine is a real time saver for customer care agents .Sometimes we get tired of responding to the same question over and over again.Botengine helps respond to the most popular questions asked us ,and allow us focus on the tricky or complex problems faced by customers. Appealing user interface : I have been put off learning to use platforms in the past ,simply because the user interface was unappealing and unintuitive. Live chat gets a pass in this regard ,ensuring the user interface is appealing and very much intuitive ,aiding the speed at which I picked up the workings of this program. Great support resource - On the Live chat website ,there is an avalanche of resource for customer care agents to learn about newer ways to use Live chat : from short videos to articles ,they have all been helpful towards making the job of customer care agents much easier and effective at same time

Nothing .Live chat provides everything a customer care agent seeks from an HELPDESK tool. I will like to see video conference features introduced at some point on Live chat though.

Live chat helps us stay in touch with our customers whenever they run into rough waters while using our services. It is the fastest means for a customer to get quick responses from a company rep. While a customer may not be able to speak to a phone agent ,because the queue is too long ,and will get a response to email sent to the company after a 24 hour period, customers who contact our HELPDESK team ,using Live chat of course get an instantaneous response.

we like that you can see the messengers location when they submit a chat, we also love that you can send a screen shot

There is nothing that we dislike about LiveChat

We use LiveChat to help our customer service department with the amount of phone calls they get, it allows them to better manage their incoming requests

I like any idea that allows me to easily communicate with clients or potential clients in a fast paced world

Absolutely nothing at all. I love it!!!

Instant responses. People are more likely to use this instead of email.

Livechat has an intuitive user dashboard ,which makes it easy to understand the workings of this software. It provides us with important analytical information about web visitors to our website and our app users. Integrates perfectly with our Facebook page , allowing visitors to our Facebook page to communicate with our customer service team right from Facebook. It works perfectly on all smartphone mobile screen ,ensuring web visitors get a good experience across board.

Livechat is still yet to introduce a video chat or conference feature,despite it gradually becoming a norm on other helpdesk softwares.

Livechat help us communicate with our customers in real time. With Livechat ,our customers communicate with us for free ,at their convenience and get response from the customer care team faster than they would ,when they send an email.

Livechat has a user friendly and easy to grasp user interface. New helpdesk agents easily pickup the workings of Livechat in just a few days. I very much value the daily chat summaries ,sent to Livechat users at the end of every working day ; summarizing the basic chat statistic for the day,like : number of chats completed ,missed, number of good and bad rating in percentage and so on.

Livechat does a fanstastic work,making it very difficult to find a fault with its performance.

Livechat ensures we are reachable at all times to our customers. It also makes a lot of financial and functional sense as we save much more in finances and are more efficient when we communicate with our customers via an helpdesk tool as against via telephones or physical office visits.