Unclaimed: Are you working at LiveChat?
LiveChat Reviews: 4.5/5 — Highly Rated
LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satisfaction and boost online sales results.
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
LiveChat prices by agent, but the limit you hit first is visitors. Starter tracks 100, Team 400, and Business 1,000 — and that is site visitors, not conversations. A modestly busy website exceeds the entry allowance without a single person clicking the chat widget. Work out your traffic before your headcount, because that is the number that picks your tier.
- What it is: A live chat platform for websites, with proactive messaging, routing, reporting, and an AI layer.
- Best for: Established support teams on sites with real traffic, where chat is a staffed channel rather than an experiment.
- Pricing: Starter $19, Team $49, Business $79 per person billed annually. Monthly is $25, $59, $89. Enterprise quoted. Verified July 2026.
- The honest catch: Starter is a single-user plan despite being priced per person, so any actual team starts at $49 each.
What Is LiveChat?
LiveChat is one of the longest-established dedicated live chat products, now sold alongside a broader family that includes ChatBot and HelpDesk under the Text brand. It is chat-first rather than a support suite with chat attached, and that focus shows in the depth of the agent experience: canned responses, routing, transfers, visitor context, and real-time typing previews are all mature.
The 2026 positioning leans on AI, with the site advertising “LiveChat 2.0” as an inbox with a revenue counter spanning human and AI agents. Underneath, the differentiator remains proactive engagement — tracking who is on your site, what they are looking at, and triggering targeted invitations rather than waiting for someone to open the widget.
That proactive capability is exactly why visitor tracking is metered, and why the limits deserve more attention than the per-agent headline.
How LiveChat Works
- Priced per agent, gated by visitors. Two separate dimensions, and the second is the one most buyers overlook.
- Proactive chat invitations. Trigger messages based on behaviour, which is the core of the product’s value.
- Routing and transfers. Mature queueing, assignment, and escalation between agents.
- Chat history retention. 60 days on Starter, unlimited from Team.
- Reporting. Basic on Team, with agent performance metrics and staffing prediction on Business.
- Multi-channel. SMS and Apple Messages for Business arrive at the Business tier.
LiveChat Pricing
Captured from LiveChat’s pricing page in July 2026. A 14-day free trial requires no credit card.
| Plan | Annual | Monthly | Users | Visitors tracked | Chat history |
|---|---|---|---|---|---|
| Starter | $19/person | $25 | 1 | 100 | 60 days |
| Team | $49/person | $59 | Unlimited | 400 | Unlimited |
| Business | $79/person | $89 | Unlimited | 1,000 | Unlimited |
| Enterprise | Quoted | — | Unlimited | Custom | Unlimited |
What actually decides your bill:
- Visitor tracking is the constraint that arrives first. 100 visitors on Starter is a very small allowance for any site doing real traffic, and it governs how many people LiveChat can see and proactively engage. Since proactive invitation is the main reason to choose this product over a basic widget, hitting the ceiling undermines what you bought.
- Starter is a one-person plan. It is quoted per person, which implies you could add people, but the plan supports a single user. Any genuine support team starts at Team, meaning the real entry price is $49 per agent — 2.6 times the advertised figure.
- Per-agent pricing compounds quickly. Five agents on Team is $245 a month; on Business, $395. Ten agents on Business is $790. This is a significant line item, and it scales linearly with the team.
- Annual billing saves 17% to 24%. $19 against $25 on Starter, $49 against $59 on Team, $79 against $89 on Business.
- 60-day chat history on Starter is a real limitation. Transcripts matter for quality review, disputes, and training, and two months is short if you ever need to look back.
- Business is where workforce management lives. Work scheduler, staffing prediction, and agent performance metrics only appear at $79, which is the practical reason larger teams upgrade.
Who Should Use LiveChat
- Established support teams. The clearest case. If chat is staffed during business hours by people whose job it is, the agent experience justifies the price.
- Sites using proactive engagement. Behaviour-triggered invitations are genuinely good here, and it is the strongest differentiator.
- Ecommerce with sales-oriented chat. The revenue tracking angle fits stores where chat converts rather than just deflects tickets.
- Teams needing shift management. Business’s scheduler and staffing prediction are real workforce tooling that lighter competitors lack.
It fits poorly for small businesses testing chat, where Tidio offers a free tier and far lower entry cost; for teams wanting an integrated help desk, where HubSpot Service Hub or Zendesk bundle chat into ticketing; and for very high-traffic sites, where visitor limits push you toward an Enterprise quote quickly.
Honest Pros and Cons
Strengths
- Excellent agent experience. Canned responses, routing, transfers, and visitor context are all mature and fast.
- Strong proactive engagement. Behaviour-triggered invitations are the product’s best feature.
- Reliable and well established. Many years of refinement show in the details.
- Good reporting at Business. Agent metrics and staffing prediction are genuine workforce tools.
- A real free trial. Fourteen days without a credit card.
- Broad integrations. Connects to most major ecommerce and CRM platforms.
Limitations
- Visitor tracking limits are restrictive. 100 on Starter and 400 on Team constrain sites with real traffic.
- Starter supports one user. Despite per-person pricing, so teams start at $49 each.
- Expensive at scale. Ten agents on Business is $790 a month before any add-ons.
- 60-day history on Starter. Short for quality review or disputes.
- No free tier. Competitors offer one, which makes low-commitment evaluation harder.
- Chat only. Ticketing and help desk are separate products in the Text family, at separate cost.
LiveChat Alternatives and How It Compares
- Tidio is the obvious lower-cost comparison, with a free tier and chatbot automation aimed at smaller businesses.
- Freshchat offers similar capability inside the wider Freshworks suite, often at lower cost.
- HubSpot Service Hub bundles chat with ticketing and CRM, which is better value if you need more than chat.
- Zendesk Support Suite is the enterprise support platform where chat is one channel among several.
- Intercom is the closest premium competitor, stronger on product-led and in-app messaging. Crisp is the budget all-in-one option.
For related tools, browse our live chat, help desk, and chatbots directories.
The Verdict
LiveChat is a good product that knows exactly what it is. It does not try to be a help desk, a CRM, or a marketing suite — it is chat, done properly, with an agent experience refined over many years and proactive engagement that genuinely outperforms a passive widget. For a team where someone is staffing chat during business hours and conversions or resolutions are being measured, that focus is worth paying for.
Price it on traffic, not headcount. The per-agent figures are what everyone compares, but visitor tracking is the limit most sites reach first: 100 on Starter, 400 on Team, 1,000 on Business. Those are visitors on your site, not conversations, and since proactive invitation is the main reason to buy LiveChat rather than something cheaper, running into the ceiling degrades the specific thing you paid for. Check your monthly sessions against those numbers before choosing.
Then be clear-eyed about the entry point. Starter’s $19 is a single-user plan, so it is a solo-operator price rather than a small-team one, and any real support function starts at Team’s $49 per agent. Five agents is $245 a month, ten on Business is $790 — meaningful money that scales linearly. If chat is a core, staffed channel, that is defensible and the tooling supports it. If you are testing whether chat works for your business at all, Tidio’s free tier answers that question for nothing, and you can move here once the answer is yes.
FAQ
How much does LiveChat cost?
Billed annually, Starter is $19 per person per month, Team $49, and Business $79, with Enterprise quoted. Monthly billing raises these to $25, $59, and $89, so annual saves between 17% and 24%. A 14-day free trial is available with no credit card required. Note that Starter supports only one user, so teams effectively start at $49 per agent.
What is the visitor tracking limit?
Each plan caps how many site visitors LiveChat can track: 100 on Starter, 400 on Team, and 1,000 on Business, with custom limits on Enterprise. This counts visitors on your website rather than conversations, and it governs how many people the system can monitor and proactively invite to chat. Because proactive engagement is LiveChat’s main differentiator, this limit often matters more than the per-agent price.
Does LiveChat have a free plan?
No. There is a 14-day free trial requiring no credit card, but no permanent free tier. Competitors including Tidio and Crisp do offer free plans, which makes them a cheaper way to test whether live chat suits your business before committing to a paid platform.
Is LiveChat worth it compared to Tidio?
It depends on whether chat is staffed. LiveChat’s agent experience, routing, and workforce management at the Business tier are stronger, and it suits teams where people work chat as a job. Tidio is markedly cheaper, has a free tier, and leans harder on chatbot automation, which fits smaller businesses that cannot staff chat continuously. For a support department, LiveChat; for a small business testing the channel, Tidio.
What is LiveChat best for?
Established support and sales teams on websites with meaningful traffic, particularly those using proactive chat invitations to engage visitors rather than waiting for inbound questions. Its scheduler and staffing prediction at the Business tier suit teams managing shifts. It is a weaker fit for businesses testing chat casually, and for anyone wanting ticketing bundled in.
Compare LiveChat with other popular tools in the same category.
Way faster communication than through our website or other traditional means. Easy to work with platform.
Users cannot call into the program, it would be nice if that was possible.
Mainly, we use this to answer questions from customers
De Chat en vivo, lo que más me gusta sin lugar a dudas, es la sencilla y fácil comunicación con las personas con las que quiero mantener el contacto. El diálogo es fluido y puedo comunicarme sin ningún tipo de problema. No presenta lentitud al enviar el vídeo con las palabras como ocurre en otros programa de la misma índole. Estoy contento con el programa pero siempre puede implementarse para no quedarse atrás en el mercado.
Quizás el mayor problema del programa Chat en vivo es que le faltan recursos para enviar ciertos archivos en el momento, archivos de mayor complejidad que son requeridos en ciertos trabajos y negocios. Sin embargo no encuentro mayores problemas que el ya mencionado. Podría mencionar la velocidad de funcionamiento del programa, ya que podría ser más rápida, al iniciarse y al cerrarse.
El programa LiveChat o Chat en vivo, consigue ponerme en contacto con personas con las que requiero una videoconferencia y ajustar detalles de negocios de empresa, o mantener reuniones con altos cargos siendo que ellos se encuentran en otra ubicación y no pueden asistir presencialmente. El mayor beneficio es la facilidad de comunicación y la fluided con la que suelen desarrollarse las comunicaciones. La experiencia es muy grata.
This application makes it possible to best meet the expectations of customers, and to guide them throughout a purchasing process for example. This software also allows the customer to note the benefit of the advised instantly, to improve its sales force and service this app also helps to increase customer satisfaction
this application even if it is very optimized, is compatible with computers but also phones, it has very few defects. I can only say that it is not possible to start a discussion on a computer and continue on your phone or tablet. it would be great to have this option
this application allowed us to better meet the expectations of customers, and we were also able to guide some customers to the purchase of our items because they were blocked.
The queue was easy to set up and manipulate based on the number of employees monitoring it.
We had no serious dislike with this product
We needed to be able to multitask and still provide quick customer service
Its very user friendly and easy to learn and navigate. The interface is overall good and it's a great platform to use. I can easily navigate the system and teach it to others to use. Great when you dont want to have to use a regular conference call.
There are bugs in the system that cause it to occasionally freeze up and have to restart the system and program. I've had a couple clients that couldn't access the chat and we would have to have tech support come in and fix a few things in the system in order to get it to work properly
We solve tech support and other tech issues with livechat.
What I like about Live Chat is that it is very easy to use, helpful, and if you starting out to do Live Chat. Live Chat also helps us understand our customers better, it helps if customers are unable to reach us by email or phone. Reduces the call time.
What I do not like about Live Chat and I know this sounds silly but the design of it. Its kind of plain and boring.
What we are solving is that if customers cannot reach us by phone or email, Live Chat is easy for them to interact with us.
This is a very intuitive customer support interface. While there are many moving parts, it is easy to learn what you need to know quickly to use basic functions, and build from there.
It's a bit annoying when chats stay open after the customer doesn't even chat. There should be a live chat generated prompt to ask if they're still there and give them 10 seconds to respond.
Live chat sorts customer inquiries into different departments, so we can have more relevant requests, and give more attention to the customer.
LiveChat was very simple to use, and did allow us to archive chats for later reference. We liked the ability to have the chat on "round robin", so reps got an equal number of chats.
Easy to use, but that's because there are almost no features. The design is dated, and customers often found it inconvenient to use. For the price it is acceptable, but we really needed a more intuitive system to help our customers.
We discontinued use of LiveChat and switched to Chatra last year, because we realized many of our customers wanted to use chat for assistance but did not like LiveChat's platform.
It was fun to navigate three chats and easy.
It didn’t make enough noise. And you couldn’t customize it
Tech support for Apple
I like the speed of of LiveChat compared to other services.
Maybe some of the colors and lines. Also sometimes it has glitches.
Solves many issues that would normally take phone calls. Savings are realized
I loved how I can communicate faster with others!
The design could be improved- but I still love it!
Faster communication with our customers!
Ability to switch desktop and phone - makes it easy to take chat with you. Able to transfer chats with ease and it is easy to use. Affordable from what I hear from accounting.
Tone is hard to express in text which makes customers assume that you are not being helpful.
Helping our clients with questions.
Portable and can be used everywhere fronm tablets to smartphones
Slow on Edge browser but beter on Google Chroime
Everything from network speed to device repairs
The software is straightforward and easy to use as a consumer. The format is clear and simple.
I would prefer to have some way of being notified with a sound if I am using the software and switching tabs or windows.
Most customer service questions I have. It gives me quick and easy answers as opposed to having to email or call.
LiveChat is a great chat program. It is easy to use and functions well. It very rarely has any downtime. The features like the chat sneak peak and the chat archiving are very useful. It's also nice to be able to see which other advocates are signed in at any time. It's also great to be able to send files through the chat. The ability to see where customers are chatting in from is helpful for security reasons. The way that information is displayed is very readable and intuitive.
Some of the sound effects can cause a lot of stress if you're busy, but you can turn them off. If you don't need to know every time a new visitor comes into the queue, I definitely recommend disabling that option. It can also be annoying when a customer is taking a long time to type and a chat bounces--a way to delay that without interrupting the customer with an empty response would be helpful.
It allows people who don't want to call to reach out for the same level of service that they'd receive over the phone. The ability to send files in the chat also is very helpful for customers who are having issues checking their email or receiving emails. It's also useful for international customers because you can use online translation tools to overcome language barriers. The archiving also helps to check on past interactions to see what exactly was said to the customer.
I love the social media integration coming with this tool,allowing our clients chat with the help desk : right from our Facebook company page.Thats icing on the cake really.
I wish Livechat would offer a video chat feature on its program,will be fantastic.
Livechat allows us stay in touch with our company : while providing us with data(analytics) allowing us maximize information gotten from our customers,to grow the business.
The ease of the service, it made using service good
Sometimes takes to long, it made use of service harder
instant customer access, customers were able to get access easily
That it is not difficult to use, and does exactly what one would expect: connect one with customer service with ease and convenience
Personal experience is overall positive with a few negatives here and there such as dropped chats. also can be considered less personal.
Connecting customer service to customer in search of help.
Provide custome easy and direct access to help and quick to manage by our collaborators
maybe would like more feature to customize fonts ect
To decrease customer effort to get the service and help
I like that I am able to get the assistance I need pretty quickly without waiting on hold on the phone. This allows me the ability to continue working instead of being stuck near the phone
sometimes it does not connect properly or you get kicked off partway through a conversation with a rep.
this is really a great way to get clients' questions/issues solved in a much timelier manner than on the phone and is more precise than the FAQ page usually is
I like the fact that I can see where my leads are coming from. This will help when figuring out what advertising options are the best for us.
I am still working on how to approach a lead that has been to our website, when they didnt fill out a form. This is not an issue with Leadfeeder but more for me getting used to having all of this information at my finger tips.
Being able to get information on the customers that visit our website, and seeing where are advertising money should be spent.
The pop up messaging feature is one of the best features about LiveChat. LiveChat is also quite affordable, even for Small enterprises with the lowest packages starting from $16. Setting up is quite easy with very clear instructions. The application itself is fun to use. Livechat also provides multiple articles for trouble shooting any errors. The support team working round the clock to ensure the best customer experience is also highly trained and supportive in any matter possible.
One major disadvantage of this application is that LiveChat is not easy to integrate with other CRMs. Along with this, Livechat limits the ability to customize messaging popups. We can adjust the message but we can't adjust them to appear according to the message first received.
I use LiveChat for Help Desk and the Live Chat features. As am the head of my department in a bank, a lot of customers contact my team regarding the banks services. I have to make sure that my responses to these people are informative and to the point because I can not let a customer walk away without solving the problem. I have to attend to queries everyday and LiveChat is the only way I can do that.
LiveChat is a pretty simple chat tool to get support reps up to speed on, it's relatively no frills. Gets the job done.
Wanted it to be more seamlessly integrated with Zendesk.
LiveChat enabled us to speak with our customers live.
Ability to switch desktop and phone - makes it easy to take chat with you
limited in auto response and design - somewhat limited.
customer service - keeping users on the site
Easy to use- very simple process. Clients have no issues using livechat and that makes the job easier. It's also very affordable.
While using this product I thought it worked very well.
office streamlined processes and more questions were being answered. the overall service was increased.
real time information exchange is possible
takes time to activate and video chat is cumbersome
able to connect immediately
I love the personal support you get with Live chat. It is helpful and a great and easy way to interact with clients. The availability of having LiveChat to interact with clients 24/7 was great and boosted customer interaction. I've also used LiveChat as a consumer on other websites and found it was easy to use, and the responses were fast. I used this when looking at purchasing a new car and someone was always there to ask questions about if the vehicle was still there. It allowed me to search multiple websites at the same time without making a bunch of phone calls to different dealerships if a car was still available. I also loved that I could be doing this after a dealership was closed, at 11pm, and still get answers.
It can get locked up sometimes and freeze when we aren't expecting it to. There were a couple of times when we first started using it that took a little longer getting used to, but this was also the first program we have used like this, and so it was a change all around. The freezing could also be our system, but it did seem to slow down our system a bit.
Reaching out to more customers, having constant availability of questions getting answered and allowing our staff to be more productive in their roles.
Being able to talk with some one and ask questions about what you are doing.
How slow it can be. It can take a long time to get help. When you need to get something done right away it is hard to have wait a long time.
Problems with different software. It can save time when they aren't really busy.
I really like how easy it is to hop chat to chat via the bubbles. I love that it's super easy to transfer chats to either a whole group or one person. It's super nice to be able to send chat transcripts easily through ZenDesk to customers if requested.
I don't like that there's a lag when typing, so it's incredibly hard to type your fastest speed or accurately. I hate that the bubbles change order when the customers send a message, when you have 3 chats at a time it makes it very difficult to not mix them up.
Retail issues such as product questions, how to use website functions, policy questions
I like the ability to have instant online coorespondence and answers without having to wait on the phone or send an email and wait for response. The ability to get "real time" help immediately or at least get pointed in the correct direction for further help. I can get a log of my conversation to save as well.
Sometimes it appears that the Live Chat folks have to go thru a script/manual and are not able to jump to where you might be in your particular situation or problem....for instance when troubleshooting a problem and I have already done the first 5 steps they always want to start with step 1 re: of what I have mentioned.
We have a need to find out about what is holding up applications for students in our database and it allows us to have insight into the problem and how long it will take to get it corrected. I am not dependent on waiting on a call or email but rather can get answers immediately and the problem/question is logged for the company.
