LiveChat Reviews & Product Details

I have used LiveChat on numerous occasions, to communicate with customer service agents across varying industries (banking, service providers, etc.). What I love about Live Chat is the speed of communication and instant accessibility to the agent on the other end. I have never had a dropped conversation or gaps in the discussion from a software perspective.

Not a dislike per se, but I get tired of taking print screens to retain proof of the Live Chat conversation; it would be nice if an option to receive a transcript/copy of the conversation was offered at some point in the interaction. Sometimes the dialogue in a LiveChat is the only "insurance" a customer has, so a more efficient transcript option would really be great.

As a user, LiveChat helps me multitask; I can be working on emails, reviewing other analytics for work while still communicating with a LiveChat agent and getting traction on my personal account inquiries that I use LiveChat for. Also, I am very sound sensitive and talking on the phone often bothers me; humans on the spectrum often experience stress with sounds/talking/cell phone amplifying sounds, etc.; I am definitely in this category LiveChat actually helps reduce my stress by providing a platform to type inquiries/correspondence and still have really personable, positive interactions with humans but not be overwhelmed.

User friendly for agents and administrators, awesome reporting, extremely cost effective and zero down time in the 12 months we have been using it.

I really cannot say that there is anything I dislike about LiveChat.

Our talk interactions have dropped by 40% since implementing Live Chat and our chat interactions have increased by a greater volume which shows me that more customers are communicating with us. This has led to an increase in customer satisfaction scores and increased online sales.

i like how easy and smooth the operation system was and hoe clean the operating system was i am a 50 year old man and having such an easy system to use makes my job a heck of a lot easier

i personally felt like for the elderly this product is very nice and cons be good

it solves the fact that there is no face to face contact and this live chat system allows for some intimate conversation

The ease of use.. The App overall is very easy to use, and to navigate through. Alot of the options on the app are self explanatory and are very easy to learn. I was able to teach myself how to use the program almost all by myself. There was no credit card needed for sign up either, which is great. Giving out a credit card number is rather nerve wracking, so not having to hand that out was good. I really like being able to transfer one chat from one Customer service rep to another. It makes things so much easier on everyone. I like the way the site is set up. It looks great and makes me excited to use everyday.

While there are various different levels for pricing I feel for a live chat app, the prices should be much cheaper. While there are many extra options available for each price tier, I feel that these options should be included all together for set price. An affordable price for every company.. big or small. However, if you need to set up different agent groups or need more than one automatic trigger, you will no doubt be paying much much more for these options. I would like to be able to use my smartphone with this app. Not everything functions properly, and crashes often. I would not recommend using smartphone for primary use or even for use on the go.

We are receiving calls for Medical Equipment, whether it be faulty pieces, replacement pieces, or new orders. We also help resolve issues with Purchase orders,locating vendors and service representatives.

I enjoy the Livechat app because its very customizable. It allows for auto-responses which is very helpful for hours you aren't open.

Haven't found any issues so far or anything that we are not happy with.

We are able to reply to citizens much faster than before. It helps remove stigma about local government by immediately receiving the question so we can respond in a timely manner.

I like the fact that I can interact with customers immediately.

There isn't anything about LiveChat that I dislike.

I am usually solving light tech issues.

Being able to assist people through a live chat is what makes me like this software more. It’s very convenient for some people.

I dislike that sometimes the systems can have issues

Billing issues and troubleshooting

Very smooth and easy to contact Pele or have them contact me

Kind of lags when sending and receiving messages.

Resolving major issues with the software

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This app is amazing. It's real time live chat for clients that may not want to call in.

We have started using it recently so as of now i dont have any diskikes

Acquisition of clients.