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Freshchat Reviews & Product Details
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger, and more. It also has smarter self-service powered by AI chatbots, and smarter operations, that help lower the cost of support.
| Company | Freshworks |
|---|---|
| Year founded | 2010 |
| Company size | 5001-10,000 employees |
| Headquarters | San Mateo, California |
| Social Media |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Freshchat with other popular tools in the same category.
Allows is to easily manage our chat support with our customers and ticket raising is easier.
Nothing much, it can be a bit faster and beautiful. Otherwise functionality wise it's awesome
It helps us to connect with our customers on the website and resolve their queries resulting in happy customer reviews.
Innovative user interface which helps in building customer satisfaction and to revert back on realtime which helps to build a long term business relationship..
Additional Filters could have been included, in order to select the resolved count and allocated count for easy sorting and this definitely helps in fetching the data as required
Helping the users on realtime updates and addressing the issues on realtime to ensure customer satisfaction, meeting the expectations and assiting users as per the query
Deliversgood value for the price. Happy with the feature set.
The assignment feature could be better. Sometimes the executives dont receive the chat, even if its closed.
This is one of the best platform for chat process. Its pricing and the support team works best.
The speed of the freshchart is very impressive it helps to resolve query soon
There is no specific dislikeof freschart as its allover well and good
Freshchart helps in resolving the queries of the customer and it helps to satisfy the customer on its best.
Fresh chat is easy to acces and use it helps get connect in easier way . its is also a platforme to get connected made sharing easy .its is also good for keeping chat recordes
Some times there will be delay in time for showing the assined chats or converstation as this results in poor reply time it will be good if it gets fixed going further
Best platfirm to assist customer queries and concerns, quick resolution of queries and complaints, instant response to user queries and tat based resolution ...
Freshchat has eased my work and ability to communicate with customers and also work hand in hand with my colleagues.
I would not dislike fresh chat other than some few updates that it would need from time to time.
It basically eases communication between the team and the customers
The simplicity of using the system, has clear and very safe options. Very different from what we had before.
Since it is quite complete and we are in another country that does not use the dollar, its cost is a little high.
Our attendants resolve more conversations at the same time and, in addition, some conversations do not need human attention, the client himself resolves his request.
Gosto da centralidade das informações e de ter tudo em um só lugar. O suporte é bem rápido e sempre esteve disposto em me ajudar nos principais problemas.
Por não ser uma plataforma brasileira, e meu produto sim, pode ser que não nos atenda em todos os momentos e necessidades.
Automatizando o primeiro contato do cliente conosco, com isso otimizamos o tempo do nosso atendente humano. E centraliza todas as informações em um só lugar.
It integrates with all major chat aps from Facebook Messenger and Whatsapp... No matter the app that is plugged in the chat offers full functionality. A chatbot can run on WhatsApp, Messenger, or a website-placed chatbot. It is fairly easy to use and create chatbot flows and transform data with functions that are supported.
I miss the functionality to duplicate specific parts of the bot, actions cannot be inserted. For example, if you would like to insert one action between other actions it is not possible to do that. You need to manually change the actions so they are in the correct order.
It collects potential orders and creates deals in the CRM. It prepares the users to submit the information they are inquiring about so the time operators spend on the chat or preparing the offer is minimized.
The integrated suite of Freshchat under the Freshworks ecosystem makes things super simple for businesses to manage customer queries. It helps in providing a great customer experience. I also like the option of integrating Facebook, Whatsapp messages directly to Freshchat so that our agents don't have to look at multiple platforms to reply to the queries.
The bots are very expensive - Ideally, they should provide an options-based conversation for free, considering the different platforms available in the market.
We use Freshchat for customer support. Live chats help provide instant resolution to most queries, whereas we use it with Freshdesk integration to help create tickets for the support request needing more intervention.