Freshchat vs Chatter

Take a look at how Freshchat and Chatter stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshchat scores 4.5 out of 5 from 306 reviews, while Chatter has been rated 4.1 out of 5 from 942 reviews.
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Freshchat Live Chat Software logo

Freshchat

4.5

( 306 )

Chatter Live Chat Software logo

Chatter

4.1

( 942 )

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At a Glance
Freshchat Live Chat Software logo
Freshchat
Starting at:
$15.00/month
Chatter Live Chat Software logo
Chatter
Starting at:
$15.00/month
Overview
Freshchat Live Chat Software logo
Freshchat
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshchat
View 6 images
Freshchat Screenshots
Freshchat screenshot 1
Freshchat screenshot 2
Freshchat screenshot 3
Freshchat screenshot 4
Freshchat screenshot 5
Freshchat screenshot 6
Chatter Live Chat Software logo
Chatter
Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Chatter
View 5 images
Chatter Screenshots
Chatter screenshot 1
Chatter screenshot 2
Chatter screenshot 3
Chatter screenshot 4
Chatter screenshot 5
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Pricing
Freshchat Live Chat Software logo
Freshchat
Free trial available
Free plan available
Billing type Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
Chatter Live Chat Software logo
Chatter
Free trial available
Free plan available
Billing type Recurring Subscription
Chatter
$0.00
/ month
Chatter Plus
$15.00
/ month
See all pricing
Reviewer's Segments
Freshchat Live Chat Software logo
Freshchat
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Chatter Live Chat Software logo
Chatter
Small Business
18.79%
Mid Market
44.9%
Enterprise
36.31%
Deployment
Freshchat Live Chat Software logo
Freshchat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Chatter Live Chat Software logo
Chatter
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshchat Live Chat Software logo
Freshchat
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Chatter Live Chat Software logo
Chatter
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Freshchat Live Chat Software logo
Freshchat
  • Documentation
Chatter Live Chat Software logo
Chatter
  • Documentation
Integrations
Freshchat Live Chat Software logo
Freshchat
Total integrations: 9
  • AgilePoint NX
  • Asana
  • Box
  • Calendly
  • Cyclr
  • DocuSign
  • Dropbox
  • Freshdesk
  • Freshsales
  • GitHub
  • Google Workspace
  • Helpdesk
  • Jira
  • Microsoft Teams
  • Pinecone
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • TeamViewer
  • Trello
  • WooCommerce
  • Workday
  • Zapier
  • Zendesk
  • Zoom
  • Zowie
Chatter Live Chat Software logo
Chatter
Total integrations: 17
  • AgilePoint NX
  • Asana
  • Box
  • Calendly
  • Cyclr
  • DocuSign
  • Dropbox
  • Freshdesk
  • Freshsales
  • GitHub
  • Google Workspace
  • Helpdesk
  • Jira
  • Microsoft Teams
  • Pinecone
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • TeamViewer
  • Trello
  • WooCommerce
  • Workday
  • Zapier
  • Zendesk
  • Zoom
  • Zowie
Top Alternatives
Freshchat Live Chat Software logo
Freshchat
See all alternatives
Chatter Live Chat Software logo
Chatter
See all alternatives
Company Details
Freshchat Live Chat Software logo
Freshchat
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
Chatter Live Chat Software logo
Chatter
  • By Salesforce
  • Located in San Francisco, California
  • Founded in 1999