Chatter Reviews & Product Details

Easy to use: Even people unfamiliar with social networking networks can easily use Chatter. Smooth Management: Project management, customer service, and knowledge exchange are just a few of the many uses for Chatter's adaptable platform.

Lack of connectivity with other Salesforce features: Salesforce CRM and Chatter are not entirely integrated. Utilizing Chatter to its greatest potential may be challenging as a result. Spam: Chat can be a target for obnoxious and disruptive spam.

Communication and Ideas: Chatter provides a central place for employees to share information and ideas, and collaborate on projects. This can help to improve communication and reduce the time it takes to get things done. Primarily we use this for formal communication.

It is a fantastic way to keep in touch with coworkers and is easy to use.

It isn't easy to use on mobile devices. The Chatter mobile app is not as user-friendly as the desktop version.

Chatter can be used to spread best practises and knowledge within the organisation. This may shorten the time it takes to onboard new employees and increase employee creativity and productivity. Crowdsourcing problem-solving techniques can be employed in conversation. This may facilitate quicker and more efficient problem identification and resolution.

It’s efficient and easy to use when addressing certain people in your message. You're able to simply use the "@" button and then begin typing the person that you'd like to address. The person is then notified instantly. Great form of communication.

There are no downside that I can think of. If someone Chatter's you in Salesforce several times. It's often hard to keep track of. That would be the only slight con to Chatter.

Chatter allows you to communicate with others in your organization instantly. This is great because you have to give less context about a case since you're able to chatter on specific page related to the customer.

Status Updates , Comments , Groups, Collaboration

Noise and Information Overload, Limited External Collaboration

Collaboration with others

The ability to tag other users in posts on records is extremely helpful. It makes it easy to ping somebody for help or input on an Account or Opportunity. I also love the ability to create groups and post directky into a feed. You can use hashtags to add topics and easily search to find related posts, for example you could use #review to tag records & posts for a weekly sales team review.

Chatter can generate a lot of email notifications, but the good news is that users can control what they're notified on in settings. It might make sense to receive a notification when you're tagged in a post, and a daily digest to review everything else.

Chatter streamlines communication and put updates exactly where they need to be seen in your CRM.

One of the standout features of Salesforce Chatter is its intuitive and user-friendly interface. Navigating through the platform is a breeze, and the familiar social media-like layout encourages active participation and engagement from all team members. Whether it's posting updates, sharing files, or commenting on discussions, the process feels natural and encourages meaningful interactions.

Limited External Collaboration: While Chatter is excellent for internal collaboration, it may not offer the same level of functionality for collaborating with external stakeholders or clients who are not part of the Salesforce ecosystem.

Share ideas, collaborate on projects, and discuss important topics in real time, fostering a culture of collaboration and teamwork.

I am using this chatterbox built-in salesforce lightning. This is best because it offers you many advanced features such as log activity, Email, assign task and tagging contacts.

I faced a challenge in a mobile app where I could not tag the contacts. This challenge comes many times.

Helps manage client relations and service, effective operations, and seamless processes.

I live that it helps me share and request updates with and from my team. We can simply tag each other and then we get a notification that there is an update. It makes it very easy.

I wish that it was a little easier to navigate to the project or opportunity when an update comes through. I am not the best at navigating Salesforce so any shortcuts are greatly appreciated

I use it to manage development projects and provide updates to clients on the progress we have made or ask questions to keep the project moving. I collaborate with our support team as well.

I really love the Quick chat with my team members on the issue related to projects and getting their inputs updated without any hassle of saving it to any "other" place.

Some applications crash when you keep the application open for longer (days) or if the network disconnection occurs. Also, the group chat can be improvised and the most loved feature if it integrates

It helps me to keep track of open issues and follow up regularly. I also benefitted from the quick export to report it to my manager for follow-up or updates. The notification-related email really helps me to act quickly on the tasks..

One of Salesforce's best-selling features is all the integrated apps which improve the user experience. Chatter is no different. I use it every day and highly recommend.

There is nothing that I dislike about chatter; however as with anything if improvements can be made that makes it even more useful or easier... I'm about it! I've been using it for around 1.5 years now!

Chatter is helping to have communication in one simple location (Salesforce) and means that all of the team can be across what's happening all without leaving our CRM platform.