Chatter Reviews & Product Details

Best to engage, motivate and connect employees. Whether it is B2B , B2C ,or simply user interaction chatter makes the to-and fro communication a breeze. We can create groups based on profile , portal roles which helps in maintaining who sees what. Any Questions any time just post a message and relevant person will be able to see it, action on it and resolve the query. Great forum to provide insists, propose ideas, campaign , lead information, track team, view feed , action on records ,access using salesforce1app and lots of more good stuff. As this is built on salesforce so whatever the requirement it can be achieved through simple point and click or development.

Nothing to dislike, if you have anything which involves any type of communication between any number of shareholders salesforce chatter is there to help you.

B2B communication between the parter vendors B2C communication using communities for greater customer interaction. Creating support atmosphere where old customers resolve new customer queries. Internal Salesforce Platform User interaction and flow to messages to correct groups and maintaining security about who sees what.

Chatter is an easy way to communicate to coworkers without needing to bring in another tool.

can only use while in Salesforce so if the whole company is not using it, it does not help.

The efficiency gained by keeping communication centralized with ticketing is huge. A big issue has always been finding the communication thread and this solves it by keeping it centralized.

It’s easy to use and interact in the platform.

I dislike there aren’t many options to personalize your profile.

Helping our organization connect on an informal social platform.

You can see how companies are getting on externally and also how your internal colleagues are getting on. I can also see sales/support/customer service in one place. Also you have a mobile app!

Log on process - should have an icon on desktop instead of opening URL

We have a better relationship with customers

I really like the email notifications and that you can attache files.

Chatter is great but it would be nice if it integrated with Slack to get notifications as well as via email.

We are able to communicate across different departments and have written documentation on conversations.

Messages will be logged permanently we can refer it back at a later time. Increase the collaboration between people all over the world.

Messages we send might be visible to those who in higher tiers. Needs a bit of privacy as well

We don't have to wait for ask the expert on particular field. In Chatter we can ask anyone at anytime and then refer it at later time . Provides authenticity.

I love how easy chatter is to use. When using salesforce its great just to incorporate chatter to talk with my sales team and to assign tasks for them to complete without having to physically call them or write out an email. Chatter reminds me of a social media platform that only my co-workers and business partners are on. Really great way to share information. Chatter is very much helpful because it makes it very easy to also track sales and have immediate discussions with those involved in the sales process of that lead. The upside of chatter is there is a free trial period that gives you the chance to learn the chatter system before you pay for it .

I don't like that chatter isn't the most user-friendly when first setting it up. There is a learning curve which is about a week or so. Maybe it's just me because I'm so used to how Facebook user interface is. It may have taken me a little more time to learn chatter.

I solving a huge communication issue within my organization. We use to use another platform like chatter but it was hard to get everyone to switch over and stay consistent with it. Chatter makes it easier today because its more of a social platform to talk with business partners. It doesn't all have to be business you can even talk regular life and your social life. it's like a Facebook but much better to incorporate your business into.

I love how Chatter was always so easy to see. Because it is in the application itself you will never miss a communication. I also love how you can tag people in your chatter posts (@janedoe) so they will get a notification that it is important to them.

There aren't many downsides. But one might be that you will need to continuously refresh your chatter to see new posts. You don't get any sort of notification that something new has come up on chatter unless someone has tagged you like I had mentioned above.

I feel like communication is a big problem across all types of careers. Whether its between departments, coworkers, supervisors etc. This chatter feature gives you another option to all stay on the same page.

Well, it's a great reminding feature and using it can be very helpful to yourself and absolutely to your colleague and manager. A salesperson can really take advantage of this. Every comment there would be documented, and you can follow up on a case easily even if you forgot something.

The layout can be improved, also there is a small difference using Chatter in Salesforce Classic vs Lightning.

It keeps all the information and comments attached to the account and the record.

Chatter is so amazing- with so many different departments, chatter makes it so helpful to quickly and conveniently correspond through out the company.

I have not found much that I dislike about chatter.

Chatter makes it so easy to get those quick responses that guests are demanding of us.