Chatter vs Helpshift

Take a look at how Chatter and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. Chatter scores 4.1 out of 5 from 942 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.
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Chatter Logo

Chatter

4.1

( 942 )

Helpshift Logo

Helpshift

4.3

( 379 )

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At a Glance
Chatter Logo
Chatter
Starting at:
$15.00/month
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Overview
Chatter Logo
Chatter
Chatter is live chat solution that connect employees with the files, data, and experts they need at the speed of need, anywhere in the world. The cloud-based platform helps users visualize data and simplifies integration. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Chatter
View 5 images
Chatter Screenshots
Chatter screenshot 1
Chatter screenshot 2
Chatter screenshot 3
Chatter screenshot 4
Chatter screenshot 5
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Helpshift screenshot 1
Helpshift screenshot 2
Helpshift screenshot 3
Helpshift screenshot 4
Helpshift screenshot 5
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Pricing
Chatter Logo
Chatter
Free trial available
Free plan available
Billing type Recurring Subscription
Chatter
$0.00
/ month
Chatter Plus
$15.00
/ month
See all pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Reviewer's Segments
Chatter Logo
Chatter
Small Business
18.79%
Mid Market
44.9%
Enterprise
36.31%
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
Chatter Logo
Chatter
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Chatter Logo
Chatter
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Helpshift Logo
Helpshift
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Chatter Logo
Chatter
  • Documentation
Helpshift Logo
Helpshift
  • Documentation
Integrations
Chatter Logo
Chatter
Total integrations: 17
  • AgilePoint NX
  • AppsFlyer
  • Asana
  • Box
  • Cyclr
  • Desk.com
  • DocuSign
  • Dropbox
  • Dropbox Business
  • Freshdesk
  • GitHub
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Workspace
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Playvox
  • Salesforce Sales Cloud
  • Segment
  • SendBird
  • Shopify
  • Slack
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Workday
  • Zapier
  • Zendesk
  • Zoom
Helpshift Logo
Helpshift
Total integrations: 28
  • AgilePoint NX
  • AppsFlyer
  • Asana
  • Box
  • Cyclr
  • Desk.com
  • DocuSign
  • Dropbox
  • Dropbox Business
  • Freshdesk
  • GitHub
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Workspace
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Jira
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Playvox
  • Salesforce Sales Cloud
  • Segment
  • SendBird
  • Shopify
  • Slack
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Workday
  • Zapier
  • Zendesk
  • Zoom
Top Alternatives
Chatter Logo
Chatter
See all alternatives
Helpshift Logo
Helpshift
See all alternatives
Company Details
Chatter Logo
Chatter
  • By Salesforce
  • Located in San Francisco, California
  • Founded in 1999
Helpshift Logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012