Helpshift Reviews & Product Details

Very easy interface to navigate, most employees caught on quickly

Has a noticeable lag during busy hours..

Using for insurance customer support. Easier than system company has previously tried.

Customization and straightforward entry. Correspondence and note taking for various tickets. It's exceptionally instinctive and clients appear to have ease with regards to discovering what they are looking for in FAQs. Their capacity to incorporate with your portable application to give an in-application bolster involvement to the clients is an or more. Helpshift gathers a great deal of client/gadget information which can be utilized for both help investigating and examination.

I would love to have the capacity to alter the notice sounds in Helpshift.

Helpshift licenses customer organization specialist to be profitable and saves time by having the ability to react to customer's request and handle issues quickly. It is in like manner easy to get help from a partner by giving the ticket to them, they can quickly see and scrutinize anyway the exchange. Favorable position I have recognized is the history that is secured when a comparable customer wrote in an other time, every one of that information is secured and can be gotten to.

Helpshift has worked superbly on their talk bolster stage. There are some pleasant highlights that are adapted towards AI and computerizations - Auto reactions dependent on watchwords, FAQ question show dependent on catchphrases, time based robotizations and that's only the tip of the iceberg. They have a decent ongoing dashboard to show what number of issues are in the channel and they've incorporated with power BI to convey some inside and out measurements for an exhaustive examination. Another incredible element is their capacity to incorporate with your portable application to give an in-application bolster understanding to the clients. This incorporates showing FAQs, beginning visits or sending messages. Coordinating into the versatile application additionally gives you the capacity to send clients pop-up messages which is dependably an or more. At last, helpshift gathers a great deal of client/gadget information which can be utilized for both help investigating and examination.

I wish it was somewhat more customizable. Be that as it may, it truly allows a great deal of customization truly, there isn't much.

The most concerning issue that we are explaining is wastefulness. Helpshift permits client administration specialists to be gainful and spares time by having the capacity to respond to client's inquiries and tackle issues rapidly. It is likewise simple to get assistance from an associate by imparting the ticket to them, they can rapidly view and peruse however the discussion. An advantage I have acknowledged is the history that is put away when a similar client wrote in an alternate time, all that data is put away and can be gotten to.

I cherish the manner in which that you can label tickets that come in effectively and after that scan for them later by tag. I likewise truly like the diverse envelopes/lines that you can relegate tickets to. Another extraordinary component is the capacity to embed FAQ that spares time. I likewise love the wonderful way Helpshift is anything but difficult to utilize, and simple to monitor examination. Continuously solid!

I wish there was better pursuit usefulness to deal with past tickets. It would make following up on issues and checking on past contact with a client a lot less demanding.

Our Customer Support truly depends on Helpshift and their stage. It's anything but difficult to perceive how well your group is getting along. The examination are first class!

Helpshift is extremely intuitive and user-friendly. It makes it easier to see all the support request in one place and organize issues efficiently.

I wish there was better search functionality to sort through past tickets. It would make following up on issues and reviewing past contact with a customer much easier.

We use HS as the sole platform for all of our customer service inquiries. Through HS we are able to review our CSAT scores and metrics and improve our CX team.

What I like the best about Helpshift is it being very user friendly.

none so far. So far, helpshift have been very easy to use and understand.

We use helpshift to communicate with players using our game and the benefit we get from it is the constant updates we get from helpshift

What I like about Helpshift is the ease searching for old tickets and new tickets! It is great!

I do not like to use the Customer Issue Fields because it prolongs fixing the issue and getting back to customers.

Wine orders, complaints, missing purchases. I am able to realize all of the great ease of navigation.

It’s easy and straight forward. Helpshit support is there for any questions

Needs more features......................

Feedback from customers

I love their Live Chat, their Analytics, and how responsive they are in our requests

I wish they had SMS Text Support and I wish they had more personalization with the ability to do a profile pic avatar and stuff like that for Live Chat

Responding to our customers quickly and resolving issues almost immediately.

It's a thrill to get to talk to the makers of the game, ask questions and give comments. The tool just works, always in each game that I've been able to use it in.

The people at the other end could be brought more closer by giving them a face, like using emojis as representing avatars on the messages.

Our players getting to talk to us constantly when in need. And as they have used Helpshift in other games, they are familiar with how the system works.