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SurveyMonkey Logo
SurveyMonkey
4.4
(18,585)
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SurveyMonkey Reviews & Product Details

SurveyMonkey Overview
What is SurveyMonkey?

SurveyMonkey is a cloud-based experience management software that enables individuals and businesses to create, send, and analyze surveys, polls, and quizzes. It offers a suite of tools designed to gather feedback and insights from customers, employees, or any target audience, which can be instrumental in making informed decisions and improvements. With its user-friendly interface, SurveyMonkey allows for easy creation of custom surveys with various question types, distribution through multiple channels, and real-time analytics to track responses and trends. The platform supports a wide range of applications, from market research and customer satisfaction to employee engagement and event planning.

Company Momentive
Year founded 1999
Company size 1001-5000 employees
Headquarters San Mateo, California, United States
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
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Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about SurveyMonkey
What SurveyMonkey is best for?
How does SurveyMonkey compare to Survicate?
What are the pros and cons of SurveyMonkey?
SurveyMonkey Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support Email/Help Desk, Knowledge Base
Training Documentation
Languages English
SurveyMonkey Features
Automated Alerts
Benchmarking
Custom Branding
Customer Feedback Management
Customizable Templates
Dashboard and Reporting
Data Export
Data Visualization
Email Invitations
Employee Feedback
Feedback Routing
Heatmaps
In-App Survey
Integration APIs
KPI Monitoring
Mobile Accessibility
Multi-Channel Distribution
Multi-language Support
Net Promoter Score (NPS)
Real-Time Analytics
Response Anonymity
Response Rate Tracking
Role-Based Access Control
Sentiment Analysis
Survey Creation
Survey Logic
Survey Scheduling
Text Analysis
User Segmentation
Voice of Customer (VoC)
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 11, 2024
SurveyMonkey Logo
18,585 SurveyMonkey Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
Naneh H. avatar
Naneh H.
Senior Economist, Researcher
Share
"Very good survey tool"
What do you like best about SurveyMonkey?

It is a great tool for designing surveys, the bedt part is the anility to program the type of the questions and how to move from one question to the bext one if there is a need to skip one.

What do you dislike about SurveyMonkey?

I dont think there is anything thst I dislike. I wish it had better packges for small or bigger offices.

What problems is SurveyMonkey solving and how is that benefiting you?

It helps us designing our surveys and sharing with the respondents. It is a great online tool.

Small Business (50 or fewer emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
Mellyssa D. avatar
Mellyssa D.
Material Handler
Share
"Surveys"
What do you like best about SurveyMonkey?

The ability to gather information as a whole easily and effectively while review answers of multiple users

What do you dislike about SurveyMonkey?

It is actually getting better with time. The only thing I dislike is access to some of the paid features.

What problems is SurveyMonkey solving and how is that benefiting you?

I use it to gather information or data as a whole to generate numbers opinions that’s is not my own.

Mid Market (51-1000 emp.)
Nov 05, 2023
 Source
Overall Rating:
5.0
SB
Sahana B.
Software Engineer 2
Share
"Great tool for doing general suveys, evaluation feedback, customer and market research."
What do you like best about SurveyMonkey?

Survey monkey is a great tool for any general suveys and feebacks and also for any customer & market research feedbacks. It is a single platform to organise surveys and polls. Able to provide report from multiple surveys in a simple way but it has a effective dashboard. It provides an ability to create different dashboard for the moderators on things like, online meetings, training, reasearch works to seek feedback. Customization is easy and can create dashboard very quickly. It has extensive reporting capabilities and possibilities to custom dashboards features.

What do you dislike about SurveyMonkey?

Customization in creating fonts and fratures on exams are limited.

What problems is SurveyMonkey solving and how is that benefiting you?

Creating a custom dashboards to seek feedback or surveys for different things

Mid Market (51-1000 emp.)
Oct 31, 2023
 Source
Overall Rating:
5.0
Naveen K. avatar
Naveen K.
Highway Design Engineer
Share
"Survey money review"
What do you like best about SurveyMonkey?

Easy and well organised to use and to take the required survey from the team

What do you dislike about SurveyMonkey?

Bit more options like adding the required details to be available

What problems is SurveyMonkey solving and how is that benefiting you?

It's helps in solving in taking the options from the individuals and can collaborate many people's results at a time and need to go and ask the openion with individuals

Small Business (50 or fewer emp.)
Oct 27, 2023
 Source
Overall Rating:
5.0
Prashant P. avatar
Prashant P.
Business Development Manager
Share
"Survey Leader"
What do you like best about SurveyMonkey?

Survey Monkey is one of the best tools that helps to launch survey online. It helps in the surveys of specific markets we are looking for, customer feedback or employee feedback, and a fast poll, among others.I love the way that customised survey I can implement based on the target of my audience. It has many automated functions that improves the results. It has in-depth analysis.

What do you dislike about SurveyMonkey?

There is nothing to dislike in fact it has many options and that helps you to get your decision quick. The prices are a bit high.

What problems is SurveyMonkey solving and how is that benefiting you?

Survey Monkey helps me to analyse my survey links. Its feature such as Real-time analysis, filter and cross tabling, validations help me to get me a proper direction of the surveys. It really has higher completion rate. The results are really reliable that help to promote my business as I analyse it deeply through perfect surveys. I realise the market and I can alter my business models accordingly.Custom reporting and also Consolidated account management helps me a lot.

Mid Market (51-1000 emp.)
Oct 24, 2023
 Source
Overall Rating:
5.0
AB
Allison B.
Founder
Share
"Very Easy To Use"
What do you like best about SurveyMonkey?

I like how you can make your own surveys or you can use some of the templets that they have provided and you can tewak the templet to your needs.

What do you dislike about SurveyMonkey?

When doing a few surveys I found the results a bit confusing to read at times.

What problems is SurveyMonkey solving and how is that benefiting you?

We were able to get surveys out to many employees with just a simple link.

Small Business (50 or fewer emp.)
Oct 23, 2023
 Source
Overall Rating:
5.0
Eva S. avatar
Eva S.
Tarot Consultant
Share
"So easy to use"
What do you like best about SurveyMonkey?

A couple of times a year I need to send out surveys to my customer base. I have found Survey Monkey to be one of the easiest to use of the options out there.The ability to collect payments and create something that LOOKS like it belongs with my business is really helpful. I have used others where you can just tell that it isn't as polished and that is not the case here. I can use it for a variety of things from signup for upcoming classes to collecting feedback on the website. Lots of features for most anything you can think of.

What do you dislike about SurveyMonkey?

So for me, the one downside would be the pricing. I am a small business, and only send a couple of surveys a year, so for me spending almost $500 a year seems a bit steep. I would love to see a way to be on the free plan but to add features a la carte. A lot of the features I don't need, and would be willing to pay on a case by case basis for things like accepting payments or uploading files because I just don't use them that often. There is just a huge jump in price from the free plan for a lot of features I don't use.

What problems is SurveyMonkey solving and how is that benefiting you?

For me I need a professional looking survey for my customers when I am seeking feedback on a design or providing customer service. I like that it integrates well with my branding, and is easy to use.

Small Business (50 or fewer emp.)
Oct 09, 2023
 Source
Overall Rating:
5.0
ED
Erwin D.
District Manager
Share
"Always used to create a survey"
What do you like best about SurveyMonkey?

When getting a big group to gree to something this app is very helpful

What do you dislike about SurveyMonkey?

Everthing is very helpful for surveys and people can decide the soones

What problems is SurveyMonkey solving and how is that benefiting you?

A quick survey solve the issue the soones

Enterprise (> 1000 emp.)
Oct 03, 2023
 Source
Overall Rating:
5.0
Muhammad I. avatar
Muhammad I.
English Language Teacher (Bae System)
Share
"Make your research valid and reliable"
What do you like best about SurveyMonkey?

SurveyMonkey not only allows quick surveys but also facilitates the design of the study. A crucial thing for a researcher is to have validity and reliability. This amazing tool helps in collecting data through confidentiality and customization. The analysis of data is done in multiple ways such as through tables, graphs, and diagrams to enrich the results of the study. All this is not tedious at all, rather it comes as fun.

What do you dislike about SurveyMonkey?

It doesn't allow the integration of other surveys. Besides, it does not allow altering the packages if it is wrongly selected and purchased. So, it needs more flexibility in customization and purchase.

What problems is SurveyMonkey solving and how is that benefiting you?

It eases out the whole process of getting feedback. It also makes it easy to reach out to a large audience through emails. Tracking is also another advantage that comes to facilitate the gathering of information.

Enterprise (> 1000 emp.)
Oct 01, 2023
 Source
Overall Rating:
5.0
Ganesh  N. avatar
Ganesh N.
Benefits Process Lead
Share
"Survey monkey for feedback"
What do you like best about SurveyMonkey?

It helps in getting the feedback from peers regarding any meeting or any sessions. It's anonymous and easy for the user to give their feedback

What do you dislike about SurveyMonkey?

The questions can be made more simpler. The options should be limited. Some of the options seems to be boring and time taking which can be improved

What problems is SurveyMonkey solving and how is that benefiting you?

It helps in getting the feedback from employees. How the felt regarding any sessions or any training provided. It helps in improving the process

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
BC
Bruna C.
Founder
Share
"Perfect tool for UX Research"
What do you like best about SurveyMonkey?

It allows to quick create an survey by import alredy written questions and it has a very good anylis export to pdf form. Also on the payed version you have more options to send the survey.

What do you dislike about SurveyMonkey?

More options to the plans, because if you have a big team you may have trouble maneging the accounts. I don´t have any other complain specifically about the tool.

What problems is SurveyMonkey solving and how is that benefiting you?

Questioning the audience about a product, service or anything you want to know about. Also it allows to share results with the team very quickly in many formats. It´s very easy to use.

Small Business (50 or fewer emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
LaKeisha C. avatar
La Keisha C.
Travel Agent
Share
"So easy to use"
What do you like best about SurveyMonkey?

What I love about SurveyMonkey is how easy you can create surveys or even applications with ease. Most typeforms have you basically reinventing the wheel. With SurveyMonkey, you don't have to. It very straightforward.

What do you dislike about SurveyMonkey?

There is nothing I couldn't say I don't like about SurveyMonkey. It is a very helpful site and I will continue to use it as much as I can. There is nothing I can't find as bad.

What problems is SurveyMonkey solving and how is that benefiting you?

I am able to use this as an informative tool for potential clients for me as a travel agent. It's how I can create my consultations when I meet a new client for my travel business.

Mid Market (51-1000 emp.)
Sep 06, 2023
 Source
Overall Rating:
5.0
RS
Rainiel S.
Software Engineer
Share
"Best and most used survey platform ever!"
What do you like best about SurveyMonkey?

What I like about survey monkey it is user friendly, reliable and has accurate results.

What do you dislike about SurveyMonkey?

When availing the advanced features it has complex pricing.

What problems is SurveyMonkey solving and how is that benefiting you?

When we need market research SurveyMonkey help us to isolate a specific problem to solve by the use of surveys.

Small Business (50 or fewer emp.)
Aug 31, 2023
 Source
Overall Rating:
5.0
Andreia S. avatar
Andreia S.
Registered Dietitian
Share
"Amazing"
What do you like best about SurveyMonkey?

Survey monkey makes it easy to obtain responses and store them in one place. I use this for new client paperwork and satisfaction surveys. I love that they have easy to use templates.

What do you dislike about SurveyMonkey?

I do not have any complaints about Survey Monkey.

What problems is SurveyMonkey solving and how is that benefiting you?

By using these surveys, I am able to improve my programs based on client feedback. This is beneficial both for me and my clients.

Small Business (50 or fewer emp.)
Aug 30, 2023
 Source
Overall Rating:
5.0
Michael L. avatar
Michael L.
Chief Burnout Officer
Share
"SurveyMonkey is the gold standard in surveys"
What do you like best about SurveyMonkey?

Ease of use, and the tracking features on responses

What do you dislike about SurveyMonkey?

Nothing. This product is very easy to use and people are familiar with using it.

What problems is SurveyMonkey solving and how is that benefiting you?

Never had an issue with SurveyMonkey

Small Business (50 or fewer emp.)
Aug 26, 2023
 Source
Overall Rating:
5.0
AP
Aniketh P.
Sales And Marketing Specialist
Share
"Effortlessly gather insights through user-friendly surveys for informed decisions."
What do you like best about SurveyMonkey?

Ease of Use: Intuitive interface enables simple survey creation and distribution. Customization: Offers various question types and branding options for tailored surveys. Data Analysis: Provides tools to analyze and interpret survey responses effectively.

What do you dislike about SurveyMonkey?

Limited Free Version: Advanced features require a paid subscription. Survey Complexity: Some complex survey logic might be challenging to implement. Data Privacy Concerns: Users must ensure data security and compliance.

What problems is SurveyMonkey solving and how is that benefiting you?

Problems: Limited Feedback: Businesses lack insights due to inadequate feedback collection methods. Complex Data Analysis: Analyzing and interpreting raw survey data is time-consuming and complex. Resource-Intensive Surveys: Traditional methods require significant time, effort, and resources for distribution and data collection. Benefits: Comprehensive Insights: SurveyMonkey enables businesses to gather a wide range of feedback, helping them make informed decisions. Streamlined Analysis: The platform offers tools to analyze responses efficiently, converting data into actionable insights. Resource Efficiency: SurveyMonkey's online surveys save time, resources, and streamline data collection processes.

Small Business (50 or fewer emp.)
Aug 16, 2023
 Source
Overall Rating:
5.0
Harshit G. avatar
Harshit G.
Cyber Security & Bug Bounty Researcher
Share
"Survey Monkey is very old & best survey forms maker & polls/survey receiver/submitter."
What do you like best about SurveyMonkey?

The best thing about SurveyMonkey is the ease of use, we can use it very easily because of a very friendly User Interface. It's a very good platform with almost no time lag or connectivity issues, whenever I used it, there is a very smooth process for all the surveys (maker/receiver/submitter). Another important thing is customization, we can edit the surveys to be made & we can do things by customizing them acc. to our needs.

What do you dislike about SurveyMonkey?

Almost Nothing & everything, because everything is quite excellent, but not perfect. And Nothing needs to be improved in a hurry or small time interval, as there are several updations which had been done in the past as well.

What problems is SurveyMonkey solving and how is that benefiting you?

Whenever I use survey monkey while filling out the surveys, it had helped me in good understanding different aspects of a particular product. I created some online forms/surveys & build them quite impressively through SurveyMonkey.

Small Business (50 or fewer emp.)
Aug 16, 2023
 Source
Overall Rating:
5.0
LA
Laura A.
Owner
Share
"Survey Monkey is a run survey platform that won't make you go bananas!"
What do you like best about SurveyMonkey?

It pays you for reviews. It's very easy to navigate.

What do you dislike about SurveyMonkey?

Nothing currently at the moment. Everything works well.

What problems is SurveyMonkey solving and how is that benefiting you?

It's helping me by asking questions about certain products that can be used for future research.

Mid Market (51-1000 emp.)
Aug 14, 2023
 Source
Overall Rating:
5.0
EM
Erin M.
Founder
Share
"We love Survey Monkey, it's great for quick data!"
What do you like best about SurveyMonkey?

We use it to get instant feedback from our students after an event, especially larger scale events.

What do you dislike about SurveyMonkey?

Sometimes we wish we had someone to help us create the survey questions.

What problems is SurveyMonkey solving and how is that benefiting you?

We are able to get feedback and work on changing what our students didn't like for the next time.

Small Business (50 or fewer emp.)
Aug 05, 2023
 Source
Overall Rating:
5.0
Ray D. avatar
Ray D.
Founder & Principal Consultant
Share
"SurveyMonkey is #1"
What do you like best about SurveyMonkey?

SurveyMonkey is the number one go-to resource for easy to implement surveys. There is a reason that they're the leader in the space, SurveyMonkey: It is easy to use and highly effective because users respond to and engage with it.

What do you dislike about SurveyMonkey?

There isn't any one particular thing about SurveyMonkey that I don't like but while the functionality has many, many options, SurveyMonkey's user experience and look and feel could provide a bit more customizable options.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey truely solves many, many problems but providing the ability to easily implement surveys allows users the opportunity to get feedback and data from its survey participants. Their form builder literally provides unlimited options for engaging with their target audences.