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SurveyMonkey Reviews: 4.4/5 — Solid Choice
SurveyMonkey is a cloud-based experience management software that enables individuals and businesses to create, send, and analyze surveys, polls, and quizzes. It offers a suite of tools designed to gather feedback and insights from customers, employees, or any target audience, which can be instrumental in making informed decisions and improvements. With its user-friendly interface, SurveyMonkey allows for easy creation of custom surveys with various question types, distribution through multiple channels, and real-time analytics to track responses and trends. The platform supports a wide range of applications, from market research and customer satisfaction to employee engagement and event planning.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Ease of use |
Beginner
Intermediate
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | Email/Help Desk, Knowledge Base |
| Training | Documentation |
| Languages | English |
It's pretty nice too to provide/conduct survey
Notting as of now as it is just survey portal
Taking survey
Suevey Monkey offers the ability to collect information in a flexible way that can be extrapolated into useable feedback.
Would like to ability to close all of the web-collectors on a single survey in one short action rather than a step by step procedure.
Survey Monkey allows for the collection of data in an anonymous and user friendly way, I use the platform to collect student and staff feedback.
Survey Monkey makes it so easy to get information from employees. Each time I use it I get the results I need.
I pretty much like everything so I can't really say I dislike anything.
Getting information that we may ordinarily have to use a focus group for. We have been able to shift our culture as a result of employees proving open, honest feedback.
Survey Monkey allows the colleague to answer anonymously. Survey monkey is quick and convenient
Sometimes answers are not always straight forward yes or no, or likely or unlikely. I think it should have an area for you to elaborate with a NA but explain why you chose that particular answer.
Employee engagement is sometimes low when a team member sends out a survey. But if we are allowed to use a survey monkey, people will tend to answer honestly without identifying.
we are using this for survey of user feedback. users are happy with this link
link is quite fast but sometimes it is very slow maybe it was a internet issue
we are using this as form building as well. that is quite good
Super easy-to-use tool that allows you to create surveys online within minutes based on your requirements.
Can't think of anything in particular based on my experience.
Helps me create forms and online surveys to understand customer preferences and pain points.
It's a survey program that lets you create surveys using graphs from its user interface and provides you with the required data as a report
Comparing the interface to other survey applications, it is a little more complicated. It will be difficult for you to prepare a survey if you don't know enough.
With AI, you can build surveys quickly. You can construct high-quality surveys with attractive designs. Lastly, you can gather survey data across several platforms.
Flexibility of integratiing it with any modern helpdesk system be it Kayako or Zendesk.
Nothing, it is just amazing and powerful tool.
Gathering customer feedback on support cases.
Ease of getting the suggestions in the form of survey data. Features which allow us to get feedback accurately.
I didn't faced any challenges as of now.
Getting the customer or overall feedback of any product which will be beneficial to improvise the product.
It's ease of use and straight to the questionnaire upon posting.
No real issues or concerns that are not to like.
Helps to implement certain features or workarounds to help our department as a whole.
