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SurveyMonkey
4.4
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SurveyMonkey Reviews & Product Details

SurveyMonkey Overview
What is SurveyMonkey?

SurveyMonkey is a cloud-based experience management software that enables individuals and businesses to create, send, and analyze surveys, polls, and quizzes. It offers a suite of tools designed to gather feedback and insights from customers, employees, or any target audience, which can be instrumental in making informed decisions and improvements. With its user-friendly interface, SurveyMonkey allows for easy creation of custom surveys with various question types, distribution through multiple channels, and real-time analytics to track responses and trends. The platform supports a wide range of applications, from market research and customer satisfaction to employee engagement and event planning.

Company Momentive
Year founded 1999
Company size 1001-5000 employees
Headquarters San Mateo, California, United States
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
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Crevio
Sponsored
5.0

( 1 )

$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
Ask Questions about SurveyMonkey
What SurveyMonkey is best for?
What are the best alternatives to SurveyMonkey?
What are the pros and cons of SurveyMonkey?
SurveyMonkey Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support Email/Help Desk, Knowledge Base
Training Documentation
Languages English
SurveyMonkey Features
Automated Alerts
Benchmarking
Custom Branding
Customer Feedback Management
Customizable Templates
Dashboard and Reporting
Data Export
Data Visualization
Email Invitations
Employee Feedback
Feedback Routing
Heatmaps
In-App Survey
Integration APIs
KPI Monitoring
Mobile Accessibility
Multi-Channel Distribution
Multi-language Support
Net Promoter Score (NPS)
Real-Time Analytics
Response Anonymity
Response Rate Tracking
Role-Based Access Control
Sentiment Analysis
Survey Creation
Survey Logic
Survey Scheduling
Text Analysis
User Segmentation
Voice of Customer (VoC)
SurveyMonkey Media
SurveyMonkey - SurveyMonkey Homepage
SurveyMonkey Screenshots
SurveyMonkey Homepage
SurveyMonkey Homepage
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 08, 2025
SurveyMonkey Logo
18,585 SurveyMonkey Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Oct 23, 2023
 Source
Overall Rating:
5.0
Eva S. avatar
Eva S.
Tarot Consultant
Share
"So easy to use"
What do you like best about SurveyMonkey?

A couple of times a year I need to send out surveys to my customer base. I have found Survey Monkey to be one of the easiest to use of the options out there.The ability to collect payments and create something that LOOKS like it belongs with my business is really helpful. I have used others where you can just tell that it isn't as polished and that is not the case here. I can use it for a variety of things from signup for upcoming classes to collecting feedback on the website. Lots of features for most anything you can think of.

What do you dislike about SurveyMonkey?

So for me, the one downside would be the pricing. I am a small business, and only send a couple of surveys a year, so for me spending almost $500 a year seems a bit steep. I would love to see a way to be on the free plan but to add features a la carte. A lot of the features I don't need, and would be willing to pay on a case by case basis for things like accepting payments or uploading files because I just don't use them that often. There is just a huge jump in price from the free plan for a lot of features I don't use.

What problems is SurveyMonkey solving and how is that benefiting you?

For me I need a professional looking survey for my customers when I am seeking feedback on a design or providing customer service. I like that it integrates well with my branding, and is easy to use.

Small Business (50 or fewer emp.)
Oct 23, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Capture info from a group of users easily!"
What do you like best about SurveyMonkey?

Easy to use, distribution is simple, reviewing the info is excellent.

What do you dislike about SurveyMonkey?

Wish there was easier ways to copy similar surveys.

What problems is SurveyMonkey solving and how is that benefiting you?

Getting feedback quickly and easily.

Small Business (50 or fewer emp.)
Oct 16, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"SurveyMonkey is the best one out there"
What do you like best about SurveyMonkey?

Its extremely easy to use, to submit your review, and to rate all of the necessary components. I also like how it breaks down nicely into sections to make each part easier.

What do you dislike about SurveyMonkey?

Nothing, its pretty user friendly, not complicated, and straight firward. Anyone can easily figure it out without any training or prior knowledge. Very helpful especially for people new to survey software.

What problems is SurveyMonkey solving and how is that benefiting you?

It helps our organization quickly identify how the staff is feeling - its especially helpful during the pandemic to gauge how people are feeling about returning to a physical office, how safe they feel, and what could be improved with working from home. Also it can be anonymous, allowing people to open up more than they would, if it were not anonymous.

Small Business (50 or fewer emp.)
Oct 09, 2023
 Source
Overall Rating:
5.0
ED
Erwin D.
District Manager
Share
"Always used to create a survey"
What do you like best about SurveyMonkey?

When getting a big group to gree to something this app is very helpful

What do you dislike about SurveyMonkey?

Everthing is very helpful for surveys and people can decide the soones

What problems is SurveyMonkey solving and how is that benefiting you?

A quick survey solve the issue the soones

Small Business (50 or fewer emp.)
Oct 08, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Encuesta efectivas recolectadas con SurveyMonkey"
What do you like best about SurveyMonkey?

Es util en la construcción de formularios para la recolección de información y datos para investigación. Permite analizar los resultados de manera general y los muestra para su análisis especifico cientifico.

What do you dislike about SurveyMonkey?

El coste para versiones premium posee un costo elevado que no representa el acceso a funcionalidades especiales birndadas por SurveyMonkey.

What problems is SurveyMonkey solving and how is that benefiting you?

El recolectar información sobre experiencia del cliente, atención en datos para investigación son las principales funciones que permite resolver con sus funcionalidades Survey Monkey.

Enterprise (> 1000 emp.)
Oct 03, 2023
 Source
Overall Rating:
5.0
Muhammad I. avatar
Muhammad I.
English Language Teacher (Bae System)
Share
"Make your research valid and reliable"
What do you like best about SurveyMonkey?

SurveyMonkey not only allows quick surveys but also facilitates the design of the study. A crucial thing for a researcher is to have validity and reliability. This amazing tool helps in collecting data through confidentiality and customization. The analysis of data is done in multiple ways such as through tables, graphs, and diagrams to enrich the results of the study. All this is not tedious at all, rather it comes as fun.

What do you dislike about SurveyMonkey?

It doesn't allow the integration of other surveys. Besides, it does not allow altering the packages if it is wrongly selected and purchased. So, it needs more flexibility in customization and purchase.

What problems is SurveyMonkey solving and how is that benefiting you?

It eases out the whole process of getting feedback. It also makes it easy to reach out to a large audience through emails. Tracking is also another advantage that comes to facilitate the gathering of information.

Enterprise (> 1000 emp.)
Oct 02, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Simple and easy"
What do you like best about SurveyMonkey?

Very easy to use and good presentation on user interface

What do you dislike about SurveyMonkey?

Nothing to complaint and good for everyone

What problems is SurveyMonkey solving and how is that benefiting you?

Long and repeated work

Enterprise (> 1000 emp.)
Oct 01, 2023
 Source
Overall Rating:
5.0
Ganesh  N. avatar
Ganesh N.
Benefits Process Lead
Share
"Survey monkey for feedback"
What do you like best about SurveyMonkey?

It helps in getting the feedback from peers regarding any meeting or any sessions. It's anonymous and easy for the user to give their feedback

What do you dislike about SurveyMonkey?

The questions can be made more simpler. The options should be limited. Some of the options seems to be boring and time taking which can be improved

What problems is SurveyMonkey solving and how is that benefiting you?

It helps in getting the feedback from employees. How the felt regarding any sessions or any training provided. It helps in improving the process

Small Business (50 or fewer emp.)
Sep 29, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Generalist"
What do you like best about SurveyMonkey?

The easy user friendliness of the platform is the best

What do you dislike about SurveyMonkey?

Nothing to dislike thus far, it is easy to use.

What problems is SurveyMonkey solving and how is that benefiting you?

Surveying all employees

Small Business (50 or fewer emp.)
Sep 26, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Quick and easy surveys"
What do you like best about SurveyMonkey?

This program is super easy to use. You can get lots of data very quickly.

What do you dislike about SurveyMonkey?

I haven’t found anything I don’t like about this program.

What problems is SurveyMonkey solving and how is that benefiting you?

It provides an easy way to survey parents at a school.

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