SurveyMonkey is a cloud-based experience management software that enables individuals and businesses to create, send, and analyze surveys, polls, and quizzes. It offers a suite of tools designed to gather feedback and insights from customers, employees, or any target audience, which can be instrumental in making informed decisions and improvements. With its user-friendly interface, SurveyMonkey allows for easy creation of custom surveys with various question types, distribution through multiple channels, and real-time analytics to track responses and trends. The platform supports a wide range of applications, from market research and customer satisfaction to employee engagement and event planning.
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Ease of use |
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Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
Support | Email/Help Desk, Knowledge Base |
Training | Documentation |
Languages | English |
It's very customizable and versatile. They also have great API integrations and amazing customer service!
Not much! If I had to say something, I would say maybe sometimes the documents that are uploaded to the questions are corrupt and could not be downloaded. That's usually annoying because we would have to reach out to the survey taker/applicant.
Collecting application and survey responses in a systematic way! I also love how we can download the responses into a spreadsheet so responses can easily be filtered and analyzed.
Easy to use great way to gain insight get opinions
I do not dislike anything about survey monkey
Making it easy to send and receive survey information to gain insight and opinions
Survey Monkey makes it so easy to get information from employees. Each time I use it I get the results I need.
I pretty much like everything so I can't really say I dislike anything.
Getting information that we may ordinarily have to use a focus group for. We have been able to shift our culture as a result of employees proving open, honest feedback.
quick and easy to follow, very intuitive so you can create surveys very quickly I used it for internal employee surveys
everything was good, nothing to complain about
I was able to quickly gather data from employees and making sure anonymity rule is followed
Easy to use, distribution is simple, reviewing the info is excellent.
Wish there was easier ways to copy similar surveys.
Getting feedback quickly and easily.
Its extremely easy to use, to submit your review, and to rate all of the necessary components. I also like how it breaks down nicely into sections to make each part easier.
Nothing, its pretty user friendly, not complicated, and straight firward. Anyone can easily figure it out without any training or prior knowledge. Very helpful especially for people new to survey software.
It helps our organization quickly identify how the staff is feeling - its especially helpful during the pandemic to gauge how people are feeling about returning to a physical office, how safe they feel, and what could be improved with working from home. Also it can be anonymous, allowing people to open up more than they would, if it were not anonymous.
Es util en la construcción de formularios para la recolección de información y datos para investigación. Permite analizar los resultados de manera general y los muestra para su análisis especifico cientifico.
El coste para versiones premium posee un costo elevado que no representa el acceso a funcionalidades especiales birndadas por SurveyMonkey.
El recolectar información sobre experiencia del cliente, atención en datos para investigación son las principales funciones que permite resolver con sus funcionalidades Survey Monkey.
Very easy to use and good presentation on user interface
Nothing to complaint and good for everyone
Long and repeated work
The easy user friendliness of the platform is the best
Nothing to dislike thus far, it is easy to use.
Surveying all employees
This program is super easy to use. You can get lots of data very quickly.
I haven’t found anything I don’t like about this program.
It provides an easy way to survey parents at a school.
The app is very nice and easy to use and professional. You can try it's free and probably you should be like. And I like the logo of the app (monkey) it's so cute
Honestly I like everything about this app. The Color the graphic and the acces it's quick .. every single things it's cool and chill and I dont want to lie about that
No problem for me ... c'est obligatoire de dire qu'il y a un problème C'est une plate forme amusante mais y le temps passe vite. C'est un passe-temps Je le conseille
It creates graphs and export options in PPT/word/PDF. The various options save me literally hours in putting together internal and external presentations to share information and highlights. I also love the user friendly interface, as someone who doesn't have a formal analytics background.
Nothing that I can think of right now. It offers everything I'm looking for.
We use it for I&D surveys and truly anonymous surveys to employees.
I like that it is easy to create a survey and user friendly.
There are not too many downsides to SurveMonkey compared to other survey creating platforms such as Qualtrics.
When I need to do a quality improvement type project, survey monkey fits the bill!
Very user friendly! Easy to follow and complete surveys!
I can't recall anything I did not like about the software/program.
Collecting data
We find the ease, responsiveness of SM and the reporting functions to meet if not exceed our needs!
Would like to see some "best" practice models (if customers would share)
Encouraging and allowing communication from our employees which span 3 separate communities.
The meaning of the questions was easy to understand and it didn't much time.
I really don't remember anything I didn't like
I think that surveys are important so that vendors find out how customers feel about their software or services.
Is is so flexibile and a must have tool for any marketer. I have used it to collect data/feedback. I have used it as an RSVP too. I have used it as a purchase tool. I also have had questions and needed help. Contact their support and got a call within...no joke...minutes.
Not going to lie - there are some more user friendly and website friendly forms/surveys out there. I personally love formstack, google forms etc. But once you get a handle on it, it is a very effective tool.
I really think the payment portal needs some improvement for integrations. Though once it set up, it became an easy solution for smaller events. Not all of our ticketed options need to go through the bigger ticket merchants - Ticketmaster/Axs etc.
Platform easy friendly to use and verynintuitive
I can't edit the layout of my surveys to make it pretty for presentations
Decision making
Its simplicity and very easy to use on survey forms
Nothing; i cannot think of something adverse
Simplicity of its structure
SurveyMonkey excels at its user-friendly interface, extensive survey customization options, and powerful analytics tools, enabling users to gather valuable insights easily and make data-driven decisions effortlessly.
One drawback of SurveyMonkey is its limited functionality in the free version, with certain advanced features and customization options only available in the paid plans.
SurveyMonkey addresses the challenge of gathering and analyzing feedback effectively by providing a comprehensive survey platform. It streamlines the process of creating, distributing, and analyzing surveys, saving time and resources. The valuable insights gathered through SurveyMonkey empower users to make data-driven decisions, improve products and services, and enhance overall customer satisfaction.