SurveyMonkey background blur-sm
SurveyMonkey Logo
SurveyMonkey
4.4
(18,585)
Why Findstack is free?
Findstack is free for users because vendors pay us when they receive web traffic and sales opportunities. Findstack directories list all vendors — not just those that pay us so that you can make the best-informed purchase decision possible.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more

SurveyMonkey Reviews & Product Details

SurveyMonkey Overview
What is SurveyMonkey?

SurveyMonkey is a cloud-based experience management software that enables individuals and businesses to create, send, and analyze surveys, polls, and quizzes. It offers a suite of tools designed to gather feedback and insights from customers, employees, or any target audience, which can be instrumental in making informed decisions and improvements. With its user-friendly interface, SurveyMonkey allows for easy creation of custom surveys with various question types, distribution through multiple channels, and real-time analytics to track responses and trends. The platform supports a wide range of applications, from market research and customer satisfaction to employee engagement and event planning.

Company Momentive
Year founded 1999
Company size 1001-5000 employees
Headquarters San Mateo, California, United States
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
Crevio Logo
Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
SurveyMonkey Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support Email/Help Desk, Knowledge Base
Training Documentation
Languages English
SurveyMonkey Features
Automated Alerts
Benchmarking
Custom Branding
Customer Feedback Management
Customizable Templates
Dashboard and Reporting
Data Export
Data Visualization
Email Invitations
Employee Feedback
Feedback Routing
Heatmaps
In-App Survey
Integration APIs
KPI Monitoring
Mobile Accessibility
Multi-Channel Distribution
Multi-language Support
Net Promoter Score (NPS)
Real-Time Analytics
Response Anonymity
Response Rate Tracking
Role-Based Access Control
Sentiment Analysis
Survey Creation
Survey Logic
Survey Scheduling
Text Analysis
User Segmentation
Voice of Customer (VoC)
SurveyMonkey Media
SurveyMonkey - SurveyMonkey Homepage
SurveyMonkey Screenshots
SurveyMonkey Homepage
SurveyMonkey Homepage
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: August 03, 2025
SurveyMonkey Logo
18,585 SurveyMonkey Reviews
4.4 out of 5
Mid Market (51-1000 emp.)
Feb 05, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great way to collect survey responses or application responses!"
What do you like best about SurveyMonkey?

It's very customizable and versatile. They also have great API integrations and amazing customer service!

What do you dislike about SurveyMonkey?

Not much! If I had to say something, I would say maybe sometimes the documents that are uploaded to the questions are corrupt and could not be downloaded. That's usually annoying because we would have to reach out to the survey taker/applicant.

What problems is SurveyMonkey solving and how is that benefiting you?

Collecting application and survey responses in a systematic way! I also love how we can download the responses into a spreadsheet so responses can easily be filtered and analyzed.

Mid Market (51-1000 emp.)
Jan 23, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"East to use quick way to gain insight"
What do you like best about SurveyMonkey?

Easy to use great way to gain insight get opinions

What do you dislike about SurveyMonkey?

I do not dislike anything about survey monkey

What problems is SurveyMonkey solving and how is that benefiting you?

Making it easy to send and receive survey information to gain insight and opinions

Mid Market (51-1000 emp.)
Jan 06, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I love survey Monkey"
What do you like best about SurveyMonkey?

Survey Monkey makes it so easy to get information from employees. Each time I use it I get the results I need.

What do you dislike about SurveyMonkey?

I pretty much like everything so I can't really say I dislike anything.

What problems is SurveyMonkey solving and how is that benefiting you?

Getting information that we may ordinarily have to use a focus group for. We have been able to shift our culture as a result of employees proving open, honest feedback.

Mid Market (51-1000 emp.)
Nov 08, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"very good software for surveys"
What do you like best about SurveyMonkey?

quick and easy to follow, very intuitive so you can create surveys very quickly I used it for internal employee surveys

What do you dislike about SurveyMonkey?

everything was good, nothing to complain about

What problems is SurveyMonkey solving and how is that benefiting you?

I was able to quickly gather data from employees and making sure anonymity rule is followed

Small Business (50 or fewer emp.)
Oct 23, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Capture info from a group of users easily!"
What do you like best about SurveyMonkey?

Easy to use, distribution is simple, reviewing the info is excellent.

What do you dislike about SurveyMonkey?

Wish there was easier ways to copy similar surveys.

What problems is SurveyMonkey solving and how is that benefiting you?

Getting feedback quickly and easily.

Small Business (50 or fewer emp.)
Oct 16, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"SurveyMonkey is the best one out there"
What do you like best about SurveyMonkey?

Its extremely easy to use, to submit your review, and to rate all of the necessary components. I also like how it breaks down nicely into sections to make each part easier.

What do you dislike about SurveyMonkey?

Nothing, its pretty user friendly, not complicated, and straight firward. Anyone can easily figure it out without any training or prior knowledge. Very helpful especially for people new to survey software.

What problems is SurveyMonkey solving and how is that benefiting you?

It helps our organization quickly identify how the staff is feeling - its especially helpful during the pandemic to gauge how people are feeling about returning to a physical office, how safe they feel, and what could be improved with working from home. Also it can be anonymous, allowing people to open up more than they would, if it were not anonymous.

Small Business (50 or fewer emp.)
Oct 08, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Encuesta efectivas recolectadas con SurveyMonkey"
What do you like best about SurveyMonkey?

Es util en la construcción de formularios para la recolección de información y datos para investigación. Permite analizar los resultados de manera general y los muestra para su análisis especifico cientifico.

What do you dislike about SurveyMonkey?

El coste para versiones premium posee un costo elevado que no representa el acceso a funcionalidades especiales birndadas por SurveyMonkey.

What problems is SurveyMonkey solving and how is that benefiting you?

El recolectar información sobre experiencia del cliente, atención en datos para investigación son las principales funciones que permite resolver con sus funcionalidades Survey Monkey.

Enterprise (> 1000 emp.)
Oct 02, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Simple and easy"
What do you like best about SurveyMonkey?

Very easy to use and good presentation on user interface

What do you dislike about SurveyMonkey?

Nothing to complaint and good for everyone

What problems is SurveyMonkey solving and how is that benefiting you?

Long and repeated work

Small Business (50 or fewer emp.)
Sep 29, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Generalist"
What do you like best about SurveyMonkey?

The easy user friendliness of the platform is the best

What do you dislike about SurveyMonkey?

Nothing to dislike thus far, it is easy to use.

What problems is SurveyMonkey solving and how is that benefiting you?

Surveying all employees

Small Business (50 or fewer emp.)
Sep 26, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Quick and easy surveys"
What do you like best about SurveyMonkey?

This program is super easy to use. You can get lots of data very quickly.

What do you dislike about SurveyMonkey?

I haven’t found anything I don’t like about this program.

What problems is SurveyMonkey solving and how is that benefiting you?

It provides an easy way to survey parents at a school.

Small Business (50 or fewer emp.)
Aug 19, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"easy and funny"
What do you like best about SurveyMonkey?

The app is very nice and easy to use and professional. You can try it's free and probably you should be like. And I like the logo of the app (monkey) it's so cute

What do you dislike about SurveyMonkey?

Honestly I like everything about this app. The Color the graphic and the acces it's quick .. every single things it's cool and chill and I dont want to lie about that

What problems is SurveyMonkey solving and how is that benefiting you?

No problem for me ... c'est obligatoire de dire qu'il y a un problème C'est une plate forme amusante mais y le temps passe vite. C'est un passe-temps Je le conseille

Mid Market (51-1000 emp.)
Aug 18, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent for Managing Surveys and Analyzing Results"
What do you like best about SurveyMonkey?

It creates graphs and export options in PPT/word/PDF. The various options save me literally hours in putting together internal and external presentations to share information and highlights. I also love the user friendly interface, as someone who doesn't have a formal analytics background.

What do you dislike about SurveyMonkey?

Nothing that I can think of right now. It offers everything I'm looking for.

What problems is SurveyMonkey solving and how is that benefiting you?

We use it for I&D surveys and truly anonymous surveys to employees.

Small Business (50 or fewer emp.)
Aug 12, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Survey Monkey: Easy implementation and distribution"
What do you like best about SurveyMonkey?

I like that it is easy to create a survey and user friendly.

What do you dislike about SurveyMonkey?

There are not too many downsides to SurveMonkey compared to other survey creating platforms such as Qualtrics.

What problems is SurveyMonkey solving and how is that benefiting you?

When I need to do a quality improvement type project, survey monkey fits the bill!

Small Business (50 or fewer emp.)
Aug 11, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very user friendly!"
What do you like best about SurveyMonkey?

Very user friendly! Easy to follow and complete surveys!

What do you dislike about SurveyMonkey?

I can't recall anything I did not like about the software/program.

What problems is SurveyMonkey solving and how is that benefiting you?

Collecting data

Mid Market (51-1000 emp.)
Aug 07, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent service!"
What do you like best about SurveyMonkey?

We find the ease, responsiveness of SM and the reporting functions to meet if not exceed our needs!

What do you dislike about SurveyMonkey?

Would like to see some "best" practice models (if customers would share)

What problems is SurveyMonkey solving and how is that benefiting you?

Encouraging and allowing communication from our employees which span 3 separate communities.

Small Business (50 or fewer emp.)
Aug 05, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I've not used it to create a survey but I have taken surveys and they were fast and easy."
What do you like best about SurveyMonkey?

The meaning of the questions was easy to understand and it didn't much time.

What do you dislike about SurveyMonkey?

I really don't remember anything I didn't like

What problems is SurveyMonkey solving and how is that benefiting you?

I think that surveys are important so that vendors find out how customers feel about their software or services.

Enterprise (> 1000 emp.)
Aug 03, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Survey Monkey - easy to use and the BEST Support in the business"
What do you like best about SurveyMonkey?

Is is so flexibile and a must have tool for any marketer. I have used it to collect data/feedback. I have used it as an RSVP too. I have used it as a purchase tool. I also have had questions and needed help. Contact their support and got a call within...no joke...minutes.

What do you dislike about SurveyMonkey?

Not going to lie - there are some more user friendly and website friendly forms/surveys out there. I personally love formstack, google forms etc. But once you get a handle on it, it is a very effective tool.

What problems is SurveyMonkey solving and how is that benefiting you?

I really think the payment portal needs some improvement for integrations. Though once it set up, it became an easy solution for smaller events. Not all of our ticketed options need to go through the bigger ticket merchants - Ticketmaster/Axs etc.

Mid Market (51-1000 emp.)
Jun 15, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"SurveyMonkey is life"
What do you like best about SurveyMonkey?

Platform easy friendly to use and verynintuitive

What do you dislike about SurveyMonkey?

I can't edit the layout of my surveys to make it pretty for presentations

What problems is SurveyMonkey solving and how is that benefiting you?

Decision making

Mid Market (51-1000 emp.)
Jun 09, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to Use"
What do you like best about SurveyMonkey?

Its simplicity and very easy to use on survey forms

What do you dislike about SurveyMonkey?

Nothing; i cannot think of something adverse

What problems is SurveyMonkey solving and how is that benefiting you?

Simplicity of its structure

Small Business (50 or fewer emp.)
Jun 09, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Unleash the Power of Insights with Simplicity"
What do you like best about SurveyMonkey?

SurveyMonkey excels at its user-friendly interface, extensive survey customization options, and powerful analytics tools, enabling users to gather valuable insights easily and make data-driven decisions effortlessly.

What do you dislike about SurveyMonkey?

One drawback of SurveyMonkey is its limited functionality in the free version, with certain advanced features and customization options only available in the paid plans.

What problems is SurveyMonkey solving and how is that benefiting you?

SurveyMonkey addresses the challenge of gathering and analyzing feedback effectively by providing a comprehensive survey platform. It streamlines the process of creating, distributing, and analyzing surveys, saving time and resources. The valuable insights gathered through SurveyMonkey empower users to make data-driven decisions, improve products and services, and enhance overall customer satisfaction.