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SurveyMonkey
4.4
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SurveyMonkey Reviews & Product Details

SurveyMonkey Overview
What is SurveyMonkey?

SurveyMonkey is a cloud-based experience management software that enables individuals and businesses to create, send, and analyze surveys, polls, and quizzes. It offers a suite of tools designed to gather feedback and insights from customers, employees, or any target audience, which can be instrumental in making informed decisions and improvements. With its user-friendly interface, SurveyMonkey allows for easy creation of custom surveys with various question types, distribution through multiple channels, and real-time analytics to track responses and trends. The platform supports a wide range of applications, from market research and customer satisfaction to employee engagement and event planning.

Company Momentive
Year founded 1999
Company size 1001-5000 employees
Headquarters San Mateo, California, United States
Social Media
Managed by:
KM
Khalid Mohamed
UX/UI web design
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Crevio
Sponsored
5.0

( 1 )

Free plan available
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Ask Questions about SurveyMonkey
What SurveyMonkey is best for?
What are the best alternatives to SurveyMonkey?
What are the pros and cons of SurveyMonkey?
SurveyMonkey Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Ease of use
Beginner
Intermediate
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support Email/Help Desk, Knowledge Base
Training Documentation
Languages English
SurveyMonkey Features
Automated Alerts
Benchmarking
Custom Branding
Customer Feedback Management
Customizable Templates
Dashboard and Reporting
Data Export
Data Visualization
Email Invitations
Employee Feedback
Feedback Routing
Heatmaps
In-App Survey
Integration APIs
KPI Monitoring
Mobile Accessibility
Multi-Channel Distribution
Multi-language Support
Net Promoter Score (NPS)
Real-Time Analytics
Response Anonymity
Response Rate Tracking
Role-Based Access Control
Sentiment Analysis
Survey Creation
Survey Logic
Survey Scheduling
Text Analysis
User Segmentation
Voice of Customer (VoC)
SurveyMonkey Media
SurveyMonkey - SurveyMonkey Homepage
SurveyMonkey Screenshots
SurveyMonkey Homepage
SurveyMonkey Homepage
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: December 07, 2025
SurveyMonkey Logo
18,585 SurveyMonkey Reviews
4.4 out of 5
Small Business (50 or fewer emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
LaKeisha C. avatar
La Keisha C.
Travel Agent
Share
"So easy to use"
What do you like best about SurveyMonkey?

What I love about SurveyMonkey is how easy you can create surveys or even applications with ease. Most typeforms have you basically reinventing the wheel. With SurveyMonkey, you don't have to. It very straightforward.

What do you dislike about SurveyMonkey?

There is nothing I couldn't say I don't like about SurveyMonkey. It is a very helpful site and I will continue to use it as much as I can. There is nothing I can't find as bad.

What problems is SurveyMonkey solving and how is that benefiting you?

I am able to use this as an informative tool for potential clients for me as a travel agent. It's how I can create my consultations when I meet a new client for my travel business.

Mid Market (51-1000 emp.)
Sep 14, 2023
 Source
Overall Rating:
5.0
BC
Bruna C.
Founder
Share
"Perfect tool for UX Research"
What do you like best about SurveyMonkey?

It allows to quick create an survey by import alredy written questions and it has a very good anylis export to pdf form. Also on the payed version you have more options to send the survey.

What do you dislike about SurveyMonkey?

More options to the plans, because if you have a big team you may have trouble maneging the accounts. I don´t have any other complain specifically about the tool.

What problems is SurveyMonkey solving and how is that benefiting you?

Questioning the audience about a product, service or anything you want to know about. Also it allows to share results with the team very quickly in many formats. It´s very easy to use.

Mid Market (51-1000 emp.)
Sep 06, 2023
 Source
Overall Rating:
5.0
RS
Rainiel S.
Software Engineer
Share
"Best and most used survey platform ever!"
What do you like best about SurveyMonkey?

What I like about survey monkey it is user friendly, reliable and has accurate results.

What do you dislike about SurveyMonkey?

When availing the advanced features it has complex pricing.

What problems is SurveyMonkey solving and how is that benefiting you?

When we need market research SurveyMonkey help us to isolate a specific problem to solve by the use of surveys.

Small Business (50 or fewer emp.)
Aug 31, 2023
 Source
Overall Rating:
5.0
Andreia S. avatar
Andreia S.
Registered Dietitian
Share
"Amazing"
What do you like best about SurveyMonkey?

Survey monkey makes it easy to obtain responses and store them in one place. I use this for new client paperwork and satisfaction surveys. I love that they have easy to use templates.

What do you dislike about SurveyMonkey?

I do not have any complaints about Survey Monkey.

What problems is SurveyMonkey solving and how is that benefiting you?

By using these surveys, I am able to improve my programs based on client feedback. This is beneficial both for me and my clients.

Small Business (50 or fewer emp.)
Aug 30, 2023
 Source
Overall Rating:
5.0
Michael L. avatar
Michael L.
Chief Burnout Officer
Share
"SurveyMonkey is the gold standard in surveys"
What do you like best about SurveyMonkey?

Ease of use, and the tracking features on responses

What do you dislike about SurveyMonkey?

Nothing. This product is very easy to use and people are familiar with using it.

What problems is SurveyMonkey solving and how is that benefiting you?

Never had an issue with SurveyMonkey

Small Business (50 or fewer emp.)
Aug 26, 2023
 Source
Overall Rating:
5.0
AP
Aniketh P.
Sales And Marketing Specialist
Share
"Effortlessly gather insights through user-friendly surveys for informed decisions."
What do you like best about SurveyMonkey?

Ease of Use: Intuitive interface enables simple survey creation and distribution. Customization: Offers various question types and branding options for tailored surveys. Data Analysis: Provides tools to analyze and interpret survey responses effectively.

What do you dislike about SurveyMonkey?

Limited Free Version: Advanced features require a paid subscription. Survey Complexity: Some complex survey logic might be challenging to implement. Data Privacy Concerns: Users must ensure data security and compliance.

What problems is SurveyMonkey solving and how is that benefiting you?

Problems: Limited Feedback: Businesses lack insights due to inadequate feedback collection methods. Complex Data Analysis: Analyzing and interpreting raw survey data is time-consuming and complex. Resource-Intensive Surveys: Traditional methods require significant time, effort, and resources for distribution and data collection. Benefits: Comprehensive Insights: SurveyMonkey enables businesses to gather a wide range of feedback, helping them make informed decisions. Streamlined Analysis: The platform offers tools to analyze responses efficiently, converting data into actionable insights. Resource Efficiency: SurveyMonkey's online surveys save time, resources, and streamline data collection processes.

Small Business (50 or fewer emp.)
Aug 19, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"easy and funny"
What do you like best about SurveyMonkey?

The app is very nice and easy to use and professional. You can try it's free and probably you should be like. And I like the logo of the app (monkey) it's so cute

What do you dislike about SurveyMonkey?

Honestly I like everything about this app. The Color the graphic and the acces it's quick .. every single things it's cool and chill and I dont want to lie about that

What problems is SurveyMonkey solving and how is that benefiting you?

No problem for me ... c'est obligatoire de dire qu'il y a un problème C'est une plate forme amusante mais y le temps passe vite. C'est un passe-temps Je le conseille

Mid Market (51-1000 emp.)
Aug 18, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent for Managing Surveys and Analyzing Results"
What do you like best about SurveyMonkey?

It creates graphs and export options in PPT/word/PDF. The various options save me literally hours in putting together internal and external presentations to share information and highlights. I also love the user friendly interface, as someone who doesn't have a formal analytics background.

What do you dislike about SurveyMonkey?

Nothing that I can think of right now. It offers everything I'm looking for.

What problems is SurveyMonkey solving and how is that benefiting you?

We use it for I&D surveys and truly anonymous surveys to employees.

Small Business (50 or fewer emp.)
Aug 16, 2023
 Source
Overall Rating:
5.0
Harshit G. avatar
Harshit G.
Cyber Security & Bug Bounty Researcher
Share
"Survey Monkey is very old & best survey forms maker & polls/survey receiver/submitter."
What do you like best about SurveyMonkey?

The best thing about SurveyMonkey is the ease of use, we can use it very easily because of a very friendly User Interface. It's a very good platform with almost no time lag or connectivity issues, whenever I used it, there is a very smooth process for all the surveys (maker/receiver/submitter). Another important thing is customization, we can edit the surveys to be made & we can do things by customizing them acc. to our needs.

What do you dislike about SurveyMonkey?

Almost Nothing & everything, because everything is quite excellent, but not perfect. And Nothing needs to be improved in a hurry or small time interval, as there are several updations which had been done in the past as well.

What problems is SurveyMonkey solving and how is that benefiting you?

Whenever I use survey monkey while filling out the surveys, it had helped me in good understanding different aspects of a particular product. I created some online forms/surveys & build them quite impressively through SurveyMonkey.

Small Business (50 or fewer emp.)
Aug 16, 2023
 Source
Overall Rating:
5.0
LA
Laura A.
Owner
Share
"Survey Monkey is a run survey platform that won't make you go bananas!"
What do you like best about SurveyMonkey?

It pays you for reviews. It's very easy to navigate.

What do you dislike about SurveyMonkey?

Nothing currently at the moment. Everything works well.

What problems is SurveyMonkey solving and how is that benefiting you?

It's helping me by asking questions about certain products that can be used for future research.

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