Helpshift Reviews & Product Details

Helpshift is a good solution for giving support to customers.

The integration sdk is a quite bad sometimes.

The contact with my customers

Helpshift allows cross platform views for users and can be tailored depending on business need. It can be used on multiple operating system environments and browsers. I like the overall interface and integration. The ability to look up teams and groups, as well as narrow down searches. It would be nice to see sections in "tabs" so that information is more organized in terms of groups. I also suggest ability to change themes. The ease of use is acutally something that we all like. Even if you have not gone through the full training on its use, by its intuitiveness, you would quickly get familiar with it. has the ability to collect metadata with each Helpshift ticket. The metadata for Outlook.com will include information about platform, browser, and Additional information is available about settings and other features on the web client. The metadata will also include a list of self-help article(s) that the customer clicked to view prior to submitting the ticket. The ability to segregate into queues is also quite helpful.CSS agents should tag each ticket worked with the appropriate tag used to resolve or escalate the ticket. Tags should also be used to categorize the type of issue reported.

Just the aesthetic of it. Overall, the interface is quite user friendly. the way that information is arranged may need to be looked into. There are reporting that can be filtered better . Analytics gives too broad of a view.

Trouble ticket management. Email related issues reported in by end users.

Clear interfaces, easy to navigate and every time I use it I find new features to save time.

I wonder a helpshift version for android and ios instead using the browser.

The client feels advised during the use of our application.

I love that we are able to provide a convenient way of being able to assist customers via chat and email.

Just that we are limited in assistance for security reasons.

Customer issues with there loan application with our company.

I like this tool because it is so user-friendly

None, I haven't found any flaws with helpshift

We use this for our ticketing system. Using helpshift is really great not only because it is much faster than other similar tool but it also provide the option to categorize the tickets that you are receiving making it easier to search.

I like it that we are able to edit our preferences. Also, the display is nice to look at. The color combination looks good.

I did not like how the search function works. I would prefer searching like the way Google search works.

We work with Customer Care and billing concerns of players.

My personal review for Helpshift. It is very helpful in terms of answering concerns and getting to know the exact issues your client is having. The website is fast and intuitive. Helpshift is fast, userfriendly and easy to use.

There are no specifics that I dislike. Maybe more updates in the future. Maybe more button in the future, more settings and filter option.

Game problems. We are customer service for mobile games.

Personalizing your queue and having the option to view all of your work is a really good feature. This is the feature I like best.

Latencies cannot be avoided. Sometimes the help shift loads for a minute or two and sometimes it instantly loads.

Game related concerns from the customers. Inquiries regarding the game and some billing concerns. There is no need to open a 3rd party program or VPN to use the tool. You can open the tool on your browser.

Customization and ease of access. Communication and note taking for different tickets. The SDK is very intuitive and users seem to have ease when it comes to finding out what they are searching for in FAQs. There are some quirks with sending and receiving messages that should be worked out though. I enjoy the ability to reference tickets easily and the analysis tools.

Security and user privacy protection needs to be beefed up because users personal information is being transmitted through Helpshift. I'd like to see more use of security measures and more privacy settings to hide users' data. Pricing structures seem to dramatically change based on MAUs. More discount would be nice for long-standing customers. More communication with customers around new features and trainings should be offered.

We have a direct means of communicating with users. We gain valuable feedback and have realized many benefits in terms of issue redemiation.

i like that we can chat with our customers real time. it is easy to use and allows us to view chat histories. this program helps us connect better with our customers and help them with their concerns.

we need to put tags to route the chats to their respective queue

Using helpshift makes a way for us to respond timely to our customers. this greatly helps customers who prefer chat support.