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Helpshift Reviews & Product Details
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for improving agent resolution statistics and boosting user satisfaction with their in-app experience.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Helpshift with other popular tools in the same category.
Since, I was involved in integrating help shift around two years back onto Zynga Games/Customer supports, I was impressed with the set of customizations we can have on the Help shift, categorizing issues etc.! The customer reported issues are tracking and grouped conveniently by Help shift.
I don't know, whether help shift provide metrics on the number of related issues etc. like grouping of similar issues etc.
Customer Issue reporting, feedback tracking for in-game issues are tracked via Help shift. Also, it is medium to reach out to user with the solution for his/her issue etc. by the Help shift. Help shift APIs provide a segregation and clustering of similar related issues
Locating everything fast, it makes a lot easier. When you're looking for a certain email it's easy to locate without any issues.
There's really nothing I dislike about help shift.
Sending out emails to customers.
Simple UI helps improve our work, also the auto-save is helpful that will prevent forgotten of saving the job.
It sometimes takes a long time to load a case, and when I'm going to input in the case, it start to load the case again, this is very frustrating.
Outlook.com issues. The auto-save feature is helpful.
The tool is easy to navigate and use. All necessary information to assist our customers shows on the tool which makes the task fast and efficient.
Hmmm I don't see any thing for me to dislike. everything's perfect.
Our company really likes the email ticketing.. very neat and simple to use.
what i like is the smartview which makes the ticket organize.
the reports, it does not include categories for issue codes.
customer service and technical support issues
I like that Helpshift pushes you to seek the resolution and teaches you to resolve issues within one response.
That cases get closed after 3 days unresolved with no response from the guest.
Helping with keeping the guest happy so that they continue to shop with us online or in-store. Benefits from Helpshift is that we work together as a team resolve matters to keep our guest happy.
what i like best is the simplicity of the workflow, it is easy to understand for us users.
poor reports, no capability to export notes
customer service and technical support issues
ticket collaboration and fast response..
what i dislike is the reports and the automation
customer service
tool is fast and it was quick to understand
to many issue codes which is very complicated.
customer service
From a helpdesk technician virepoint Helpshift is incredibly easy to navigate with very little guidance.
The admin panel Helpshift could definitely use some work in terms of simplifying the steps needed to create custom views.
Using Helpshift we are solving a ton of issues at the start (the customer) and using the data received from Helpshift to identify bugs and resolve server side issues.