Helpshift Reviews: 4.3/5 — Solid Choice

This Helpshift tool is very easy to access and navigate.It will help the user to find anything useful.Having this tool in your company will help your employee do their role perfectly. Even your supervisor will not have a problem leave you doing your job. As an employee, you will have minimum supervision using this tool.

I do not have anything against this tool. As I have mentioned, this is very easy to access and navigate.

Dealing with customer's concern and inquiries. Benefits of having a simple tool.

This tool is easy to use and it doesn't have any complicated features.

I don't really dislike it, but it would be nice if the user can customize the interface of the tool.

We support different types of issues, and it doesn't give us any issues with navigation, searching, etc.

The user interface is pretty much the best part of it.

More often than not it pretty much lags.

Billing, customer care, technical problems,

The most I love from Helpshift is that I can quickly check cases with my keyboard arrows and I can also submit answers with shortcuts. That saves my time and many clicks too!

I can’t add my own prefabs if I am not an administrator.

Customers get in close touch with the brand, easy to let us know how we can improve it and evaluate our services.

Helpshift is very easy to use. We can access helpshift anywhere without having to install any additional software. We have access to the necessary information in order to assist our customers fast and efficiently. The interface is very simple which makes our work easy. I love the smart views! It helps us organize and keep track of our tickets and SLAs.

Sometimes, I experience disconnections and slowdowns. There are times when some tickets gets lost in the queue due to wrong tags.

Mobile Game / Mobile Application inquiries.

I like that the emails come right in and we are able to answer them in a timely manner. The quick replies are some of the most useful things that I use during my workday. I insert them into almost every conversation I have with my customers and find it so convenient that they are just as they say they are, quick. We've started using the Live Chat feature through Helpshift and it truly is such a game changer for my work. I know that when my team has questions or feature requests on Helpshift, that the Helpshift team listens to them seriously and works their hardest to help us implement them.

I don't like that sometimes customers can respond to an email that is really old and it comes back to me, even though it has nothing to do with the issue I help with previously. I also really dislike that linkedin replies come to me through my emails that I've sent to customers. It is obnoxious as I am rejecting them constantly as they are received.

We are getting customer's emails answered quickly. It is really beneficial to get the customers taken care of. As mentioned above, we now have the Live Chat feature and it is so helpful in getting customers answered quickly. Our customers are happier as they are getting immediate help and that is a huge benefit to my job. We are also able to track which issues are coming in with their convenient tags. This helps our development team create a better product for our customers.

Where to start? I love that you can tag issues with created tags and then easily search for any type of issues! I love how easy it is to assign the issue to another representative or queue, this keeps things very organized I feel. It is great how easy it is to insert a FAQ with just one click of a button, saves a lot of time!

There are not many things to dislike on Helpshift. I really can't think of anything I would change.

We are helping to solve problems when Customers write it with concerns, questions, inquiries or issues with their photobooks. These problems can sometimes be complicated and require a lot of back and forth with customers and HelpShift makes this easy. I love that you can see the history of all the other tickets from the same Customer writing in even when you did not work with them, this prevents Customers having to repeat themselves and their previous issues or questions, this is a huge benefit! This makes us provide quality Customer Service that is noticed by our Customers.

It is so easy to learn and organized! I love that you can create your own smart views!

Lately I have noticed that I have in progress (number shows) but nothing in red pops up! I have to refresh.

I help customers with their Chatbooks. I like the organization in Helpshift.

Great resource for helping customers quickly

Lack of integrations , wish they worked with more

Order information

Helpshift is easy and intuitive. It allows me to answer inquiries and help customers in real time.

So far so good. I haven't found anything that doesn't work for my support needs.

Verification, refunds, real time problem solving.