HelpCrunch vs Helpshift

Take a look at how HelpCrunch and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. HelpCrunch scores 4.7 out of 5 from 204 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.
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HelpCrunch Logo

HelpCrunch

4.7
(204)
Helpshift Logo

Helpshift

4.3
(379)
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At a Glance
HelpCrunch Logo
HelpCrunch
Starting at:
$15.00/month
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Overview
HelpCrunch Logo
HelpCrunch
HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great au... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
HelpCrunch
View 5 images
HelpCrunch Screenshots
HelpCrunch screenshot 1
HelpCrunch screenshot 2
HelpCrunch screenshot 3
HelpCrunch screenshot 4
HelpCrunch screenshot 5
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Helpshift screenshot 1
Helpshift screenshot 2
Helpshift screenshot 3
Helpshift screenshot 4
Helpshift screenshot 5
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Pricing
HelpCrunch Logo
HelpCrunch
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$15.00
/ month
Pro
$25.00
/ month
Unlimited
Contact Us
See all pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Reviewer's Segments
HelpCrunch Logo
HelpCrunch
Small Business
83.82%
Mid Market
15.2%
Enterprise
0.98%
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
HelpCrunch Logo
HelpCrunch
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
HelpCrunch Logo
HelpCrunch
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Helpshift Logo
Helpshift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
HelpCrunch Logo
HelpCrunch
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Helpshift Logo
Helpshift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
HelpCrunch Logo
HelpCrunch
Total integrations: 14
  • Adobe Commerce (Magento Commerce)
  • AppsFlyer
  • Asana
  • BigCommerce
  • Desk.com
  • Dropbox Business
  • Drupal
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Joomla
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Pipedrive
  • Playvox
  • PrestaShop
  • Segment
  • SendBird
  • Shopify
  • Slack
  • Squarespace
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Wix
  • Zapier
  • Zendesk
Helpshift Logo
Helpshift
Total integrations: 28
  • Adobe Commerce (Magento Commerce)
  • AppsFlyer
  • Asana
  • BigCommerce
  • Desk.com
  • Dropbox Business
  • Drupal
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Joomla
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • Pipedrive
  • Playvox
  • PrestaShop
  • Segment
  • SendBird
  • Shopify
  • Slack
  • Squarespace
  • SurveyMonkey
  • Trello
  • Twilio
  • Twitter
  • Wix
  • Zapier
  • Zendesk
Top Alternatives
HelpCrunch Logo
HelpCrunch
See all alternatives
Helpshift Logo
Helpshift
See all alternatives
Company Details
HelpCrunch Logo
HelpCrunch
  • By HelpCrunch
  • Located in San Francisco, CA, USA
  • Founded in 2016
Helpshift Logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012