HelpCrunch Reviews & Product Details

All the features of the app are amazing. Best feature is the ability of the app to automatically send email to the visitors if someone is not online

Nothing as of now. All looks good. Really happy with the functionality

The ability to answer the questions of our visitors and enrolled customers in real time and as well when you are not online as it helps to deliver the unseen messages to their registered email address.

All in one messaging and WordPress integration with other value added features like help documentation, sending email to offline chat users with automatic follow ups at an affordable pricing for startups

Can't really think of anything currently. WordPress integration made it easy for us get going smoothly.

We have got real time feedback from our customers whenever they get stuck and specifically during the onboarding process.

With HelpCrunch we get this shared email box so that we can manage all our support tickets from one place. We get reports and analytics that we had to pay much more for when using Zendesk.

Nothing really. And the few times we needed support we got an answer within minutes.

We only use the email support system, and this is working perfectly for us.

Its' multi-channel coverage and automated behaviour-based campaigns that result in increasing conversions and getting more qualified leads from our website and blog.

At the moment there is nothing I can mention. I was a bit afraid of its' instalation (because it's so multi-featured tool that I thought it might be quite complicated to install it), but my doubts turned out to be completely unnecessary and unfounded. It takes couple of minutes to set it up and moreover we get a personal onboarding assistant who helped us to adjust the platform to our specific needs. Really great support!

This platform helps us to be in touch with our customers anytime and deliver them a great support of the channel of their choice. It also helps us to handle incoming inqueries much faster. We managed to increase customer satisfaction and also improve our team performance. Moreover, it helped us to reactivate the users that were interested in our software before but wanted some additional features. With HelpCrunch we've managed to find those potantial leads from the past and automatically send them our product updates, promos and encourage them to use our upgraded software.

Gives an exceptionally thorough rundown of client care features at a reasonable cost. The live chat feature with client analytics, automated messages, and information base are all gigantically supportive. Their help team are amazing and always active to answer all our inquiries and necessities, the onboarding is perfect that even causes us internally with ideas and inspiration like the auto follow up messages. Easy to create lead popup magnets, onboarding email template, ease of maintaining an information base and conversation customizations. Great for new lead acquisition, also staying aware of existing clients. Clean interface and backing team is the best, the combination of a great UI, incredible iPhone app, engineer API, canned reactions and integrations are only my features of a completely featured arrangement. O, my favorite part is that the quantity of features they offer at the cost point far reaches out past their rivals.

Android app needs a ton of improvement. The just drawback we discovered was the work area/portable app. The notification appear to not always be get in time and at some point we get notification a few minutes after the customer leave the site. It can get pricy as well on the off chance that you have a ton of clients (operators) answering the chat which is self-evident.

Help Crunch allows us to adjust each aspect of our client engagement. We can modify all things from initial messages and localizations to styling to our heart's substance do to custom symbol/chat bubble. Add in the fact that their team is extremely responsive and supportive, and well, you cannot turn out badly. HelpCrunch gives you what you need and gives the advantage to also do what you have planned for what has to come.

The software runs in a few minutes and has a great price performance.

At the moment there is nothing to dislike.

A great way to interact directly with the customer .

Great for new lead acquisition, also keeping up with existing customers. Helpful to have the whole chat in one place

Can't find any faults as of yet. Looks very good so far

I'm able to acquire new leads, keep in touch with existing customers and keep my info in one place

Provides a very comprehensive list of customer support features at a reasonable price. The live chat feature with customer analytics, automated messages, and knowledge base are all immensely helpful.

We haven't been using the service for a long time but so far I haven't noticed anything I dislike.

The service we offer can be slightly overwhelming to some people. Having a solid knowledge base, automated messages and live chat can be essential in helping users familiarise themselves with the platform.

I love the exit pop-ups. I've been testing on some of our pages where we observed our users left earlier and we improved the time they spend on our website thanks to smart pop-ups.

I'd love to have more integrations in place. But this is only a nice-to-have, they already provide great value at a great price.

Catching leads easily and keeping them engaged along their journey with us.

Overall experience has been great, pricing is right, super easy to setup, their support team are amazing and always acttive to answer all our questions and needs, the onboarding is just right that even helps us internally with ideas and inspiration like the auto follow up messages.

I really can't find any cons for HelpCrunch till now. They are just amazing

We were looking for an alternative to Intercom to be more affordable, It was very easy to switch by migrating all our data from intercom to helpcrunch easily and for free