HelpCrunch Reviews & Product Details

- Live chat widget is really beautiful. It has a lot of customization options which is a big plus, cause we can really adapt it to our brand's colors, style. - Useful email integration in chat. We can set up resending chat messages via email if they remain unseen for a e.g. 5 minutes - really useful. I also like the ability to quickly switch between sending a new message via live chat and email channels.

Nothing in particular, but would be great to see more channels integrations like facebook messenger and whatsapp.

I'm using it mostly for setting up marketing campaigns. Thanks to detailed campaign reports we've been able to clearly understand campaigns' performance and adjust our messaging going further.

Very inexpensive compared to Intercom chat, the product quality is great, it's super simple and clean. Also, I love the amount of customization options it provides. Customer support is pretty quick to address our questions and issues, they really listen to our feedback and are open to our suggestions.

Would be great to see Knowledgebase among Helpcrunch features, they assured me it's coming in the next few months

Switching from Intercom required little effort and the learning curve was almost not there. We saved a lot of customer support cash after to this migration.

1 Easy to get started with it 2 Lots of features for customer communication & support 3 Great looking and highly customizable live chat widget 4 Amazing customer service

Would be nice to have a more advanced reporting (per agent), but the way it's handled now is fine too

Very satisfied with HelpCrunch so far, no other software in the category comes closer in terms of the value proposition they have.

Value/cost is just insane compared to Intercom - All-in-one customer service platform

our team is happy with everything. We needed chat and HelpCrunch is doing that well

Our support, sales and marketing teams use Helpcrunch on a daily basis - it's a great solution, especially when you take into account their affordable prices.

Price, a ton of features, and amazing customer support

I noticed and reported a few bugs. Luckily, those are already fixed.

We use it to talk to customers, solve their issues. I feel like we're now closing tickets much faster.

I love it. Easy to set up and use. I especially like the way it looks like on our website - I was able to set it up exactly like I wanted.

0 problems with the live chat in 3 months. Product support is very responsive and even accept feature requests

For the price they ask, it's definitely one of the best software I've ever used.

It does have all the function. Everything works fine

None as of the moment. Everything works fine

Contact with customers.

I like the fact that there is ticketing integration for email. The value of is on par for the price. The backend is simple. Just what I was looking for.

There is nothing I dislike about it so far.

It allows me to chat with customers and follow them through a range of platforms without losing track of the conversation.

Super easy to set-up, quick and simple to train others on, plus very good value for money.

Been using only for a few weeks and as yet not encountered anything that has been negative

We have used live chat in the past, however, it wasn't targetted, so when we had any discounts running on our site we also had to have banners. With targetted chat, we can get rid of the banners which have helped conversion.

- Fair price - In-app messaging capabilities - Visually appealing live chat

pretty happy with everything now and waiting for the new release

A nice looking live chat widget allowed us to increase the number of leads, and engagement inside the product.