HelpCrunch Reviews & Product Details

We've been using mailchimp for newsletters, mixpanel for custom data and onboarding, zendk for ticketing, and we were looking for another solution for the knowledge base when we found HelpCrunch and realized we can replace all these tools and even route all incoming queries from our messengers (FB, insta, telegram) to a single platform and manage all chats/tickests there! We don't need to work in 4 or even 5 different platforms and can replace it with just this one tool at the fraction of the price. Can't wait to check out chabot feature as well. Their support is also very helpful and very qualified.

Lack of integration with whatsapp, but I was assured it's coming in a few months or so.

It combines featuers of 5 different tools in one, which is very convenient as we don't need to pay for 5 separate services and work in 5 different tabs, nor spend money and development time to integrate these 5 platforms with each other. Email marketing, onboarding emails, integration with messengers, chatbot and knowledge base are the main producst we use.

Convenient interface, necessary technologies, fast response of support team. I work as the head of marketing in a company of 180 people. We have more than 7 areas of work, it is absolutely necessary to provide a qualified and quick response to customer requests. Help Crunch helped with this 100%. Functionality of transferring chats to other departments, chat bot, integration with other messengers, etc. And what is even more important for us - the company listens to business needs and develops new technologies of its own.

The analytics functionality is narrow, but it should be refined

Obtaining and attracting new leads, quick response to customer requests, the ability to be in touch with customers 24\7

Тривалий час шукали альтернативу попередньому софту на сайті і були дуже приємно здивовані, знайшовши HelpCrunch. Функціонал легкий та зрозумілий, є можливість налаштувати автопривітання, поп-апи та навіть сценарії для бота, якщо потрібно отримати інформацію від клієнта в неробочий час компанії. Підтримка на висоті, на початку роботи виникало безліч запитань, з якими завжди допомагали розібратись з неймовірною швидкістю.

Ніяких зауважень в роботі немає, ми в захваті!

HelpCrunch став ідеальним рішенням для чату з клієнтами на нашому сайті.

Knowledge base very usefull for our clients. Flexible tariffs for Ukrainian companies.

There is nothing wrong at this moment in service

We were able to implement the synchronization of all communication channels with clients (Facebook, Instagram, Messenger, Whatsapp and others). More hits, less lost messages.

Active support team with deep understanding of customers needs

For the moment there are no issues. just joining

The contact form doesn't work as well for marketing now. But active user friendly chat resolves this issue

Helpcrunch is easy to integrate, and the conversation form is activated by default, which is a game changer. Low learning curve, and pre-made auto-response. It tooks me 5min to integrate it

The pricing is a bit unclear with the email credits. To send auto-email if a conversation is missed, you have to upgrade your package. Only this is a bit weird, otherwise, the whole tool is perfect.

Helpcrunch made the site conversation easier, with a clean chatbot that can be customized easily. Price is very affordable and the support is reactive (1h to answer a question)

We compared several options but ultimately chose helpcrunch because it is simple to integrate into applications and provides the exact functionality required.

Would be better if you could consider providing more altered plans.

Knowledge base coupled with chat and chatbots to answer frequently asked questions.

Since the beginning of spring, we have been looking for a non-Russian platform for communication with our clients. And finally, we found HelpCrunch! We like that HelpCrunch is simple, logical and easy to use. Also, technical support is always in touch and ready to help resolve any question. They listen to feedback and ready to get better.

No dislikes. We like this platform, and we are delighted. At the moment we haven’t noticed any problems or disadvantages. But if we find something, we will write our suggestions and feedback to technical support.

Thanks to HelpCrunch, our support team can work very fast and efficiently. Also, HelpCrunch helps us to systematize all requests from clients and not to lose a single one. And most importantly, through HelpCrunch, our support service is getting better every day.

User-friendly, customized and convenient platform to work with customers through multi-channels. Helpful knowledge database. Very supportive and quick help service!

Nothing. All expectations are met. Our Company will continue to use Helpcrunch services, and we will also use it in other offices abroad.

Live chat and multi-channel communication with customers on one platform is very convenient for our e-commerce platform

The system is easy to use. I like the chat mobile app integration and the multilingual Knowledge base. The team member is very responsive. They helped me fix installation and technical issues. I have used Intercom in the past, and I can say that on the pricing point, it's not comparable. I highly recommend it.

I think they can improve the pricing structure, like the possibility of having 2000 or 3000 emails plan instead of jumping from No email to 1000 and 5000. Also, add more native integration like Stripe, GetResponse, and WooCommerce... I know they have Zapier integration, but it's not native and not working well for me most of the time.

Customer live chat button, integration with mobile App and multilanguage knowledge base. All those are the most beneficial feature for my business needs.