HelpCrunch Reviews: 4.7/5 — Highly Rated

We use HelpCrunch mainly to help us improve the customer experience on our website, by providing our clients with the right information, organized in a simple and understandable way. The Knowledge Base feature is great. Probably the best one I've seen. And currently, they are even launching a Multilingual knowledge base which is great for companies like ours, operating in more than 1 market. It has cool features, a simple interface, and excellent Customer Support. Basically, it combines all features you can look for and it is excellent value for money.

So far I haven't noticed anything I dislike.

Helpcrunch is a wonderful tool to support our clients.

It was very easy to move from our old platform to helpcrunch. Customer support is great.

The monthly costs can increase with strong growth

Easy way for marketing automatisation.

Helpscrunch is fairly simple, which is exactly what we appreciate, as we didn't want complexity and a time-consuming system. They are always quick on the chat in support of any questions or difficulties. I think they have a fair pricing as well. You pay for what you need.

We would like two separate Help Centers, one for customers and one for non-customers. Right now we can't create them both under one account, which we would like. Now we have to pay for another account to create the separate one.

We use Helpcrunch for our chat on the platform and the website and for two knowledge bases as well. It is a very simple and easy system that all my employees can navigate and that makes it very simple and easy for us to deliver great support for our users.

The ease to set up, and how efficient I was able to reply to customers and provide premade answers and automation. It has clear navigation and a lot of options to customize even with the basic plan.

Can't say I disliked anything. Maybe the script library is a bit too large, but because the file is loaded at a later stage so it's not a big problem.

I miss a lot of contact with customers without the chat tool. Managing customer service is difficult through email which I used to do before.

Friendly support which provides only transparent answers. HelpCrunch provides a very nice live chat solution, it helps us to provide a great customer support in real time.

Any downtime is a headache, it rarely happens, though.

Customer support on chat and a knowledge base. Our customers are happy, the look and feel is good.

I'm a small business owner with a product that was in need of a good helpdesk solution with built in auto help. Helpcrunch offers all that without costing me an arm and a leg to get started. It allows me to get started and extend my subscription as I see fit.

If I have to point something out it would be integration support. They offer some integrations but for me (this is personal since I have a SaaS solution) I could really make use of a good Stripe integration which automatically shows me the details of that customers stripe account.

- Helpdesk chat software - Helpcenter wiki with automated answers for users - Automated bots which I use on my marketing pages to increase conversion.

It's not quite like Intercom but it covers all the main features, but 10x cheaper! The support seems to be very prompt too.

It doesn't have a chatbot, but I believe they are working on releasing one.

Communicate with our customers easier.

We have been using HelpCrunch for some time now and we for sure know that it is one of the most intuitive, user-friendly customer support platforms on the market. Not only is it self-explanatory, but it also benefits from an easy-to-follow flow when it comes to accessing its features and options. Talking about features, the HelpCrunch teams constantly brings updates to their platform and, more importantly, the team is always there to assist you in case you encounter any issues during your stay. The best part is that the entire package comes in a more than affordable offer for the average client.

I would have liked to be able to manipulate the formulas for the end-of-month satisfaction reports, but I am aware that these might vary among companies and their standards. However, this is just my personal experience and I am not sure if other entities might actually need this feature. Other than that, some support tickets might stay unread, even if opened already. Manually marking them as unread and opening them once again solves this issue. Anyway, I am completely sure this one will also get fixed, like all the others so far.

What HelpCrunch definitely helps with is keeping chats and e-mails in the same place at the same time, while still allowing us to handle them individually. What comes on top of that is that we are constantly allowed to have two different communication channels with a particular customer in tandem. HelpCrunch allows us to see clear summaries of our activity from the last month. This way, we know what is to improve and what needs to keep going. We can even sort support tickets and tag customers based on your interaction so we can have a clear trace of their history. What is more is that this platform helped us write, structure and customize support articles for our customers so they have an advantage before reaching out. Except for all these, HelpCrunch also helps us properly sort incoming support tickets and have good team management standards.

The all concept is actually what I like. Providing email support, collecting emails, trigger communication based on basically any information you collect about your users is the killer feature. I forwarded my support email to HelpCrunch and having no headache with it anymore. All come into the platform as tickets. Conversation threads are carefully stored in one place, with statuses, tags, notes! Trying to manage everything inside the mailbox is a mistake most small companies make. It really helped me in my business. I have a significantly enlarged user base and constantly engage with loyal customers, getting new bookings from them. It's a great tool for squeezing juice from an user base and communication with newcomers. I highly recommend it!

Nothing I can really think of. It's a great tool

Customer support, ticketing

We've used zendesk and intercom with their aggressive pricing and low-quality support... HelpCrunch offers a good number of features for a very decent price. We've got newly released features for no extra cost, which was pretty surpising. Of course we have had some small issues, but chat support is very helpful and responsive. Took some minutes to get it resolved. That makes the difference. We use mainly email automation, which offer pretty hight delivery rates. We had no problems so far whatsoever.

The absense of FB messenger integration and chatbot, but support team promissed to invite us to the early beta this winter.

It's perfect for onboarding emails and newsletters. Simple, user-friendly, and clean.