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HelpCrunch Logo
HelpCrunch
All-in-One Customer Support
4.7
(204)
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HelpCrunch Reviews & Product Details

HelpCrunch Overview
What is HelpCrunch?

HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great automated email marketing features as well as a help desk.

Company HelpCrunch
Year founded 2016
Company size 11-50 employees
Headquarters San Francisco, CA, USA
Social Media
HelpCrunch Categories on Findstack
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Crevio
Sponsored
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HelpCrunch Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
HelpCrunch Features
Agent Collaboration
Agent Performance Analytics
Audio and Video Chat
Automated Responses
CRM Integration
Canned Responses
Chat Encryption
Chat History
Chat Routing
Chat Tags
Chat Transcripts
Chat Transfer
Chatbot Integration
Co-Browsing
Custom Branding
Customizable Chat Widgets
Email Integration
Feedback Collection
File Sharing
Mobile Compatibility
Multi-language Support
Offline Messaging
Proactive Chat Invitations
Queue Management
Real-Time Chat
Social Media Integration
Typing Indicators
Visitor Analytics
Visitor Information Dashboard
Visitor Tracking
HelpCrunch Media
HelpCrunch video thumbnail
HelpCrunch 0
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HelpCrunch 4
HelpCrunch Screenshots
HelpCrunch screenshot 1
HelpCrunch screenshot 2
HelpCrunch screenshot 3
HelpCrunch screenshot 4
HelpCrunch screenshot 5
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 29, 2025
HelpCrunch Logo
204 HelpCrunch Reviews
4.7 out of 5
Small Business (50 or fewer emp.)
Oct 18, 2021
 Source
Overall Rating:
4.5
DT
Dennis T.
Co Founder
Share
"Easy to use and a fair price for startups"
What do you like best about HelpCrunch?

Our CSR's were able to learn the system very quickly. Moving from Messenger to Helpcrunch was no big deal.

What do you dislike about HelpCrunch?

Some of the OOTB customizations are limited (customer data variables, branding, etc.) until you upgrade to Premium. Though I believe with a little developer help, we could tailor that to our needs.

What problems is HelpCrunch solving and how is that benefiting you?

We needed a chat platform to support our online courses.

Small Business (50 or fewer emp.)
Jul 27, 2021
 Source
Overall Rating:
4.5
Petr P. avatar
Petr P.
Founder & Ceo
Share
"Integrated and cost effective solution for SMB"
What do you like best about HelpCrunch?

Integrated solution with full customization for affordable price, especially for SMB. KB default design is nice and modern, no need to customize too much. KB full customization is included in standard price. Overall easy to use but still powerfull enough to meet our needs and serve well. Proactive AutoMessages and Popups are nice bonus.

What do you dislike about HelpCrunch?

Support can be sometimes faster, in „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem.

What problems is HelpCrunch solving and how is that benefiting you?

Knowledge base and chat to support our SaaS solution users.

Small Business (50 or fewer emp.)
Feb 09, 2021
 Source
Overall Rating:
4.5
Adina M. avatar
Adina M.
Customer Success Engineer
Share
"Excellent platform for customer interaction with great support"
What do you like best about HelpCrunch?

We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well. We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats and emails for our onboarding process. A great plus is that their support is great, having extensive documentation and a very responsive and knowledgeable team. There were some small issues that were promptly fixed and we know we can rely on HelpCrunch to deliver a good product that helps us manage our customer communication more efficiently.

What do you dislike about HelpCrunch?

There are some shortcomings, such as delay in sending auto messages, or the not so fast load time for contacts, however, as with several other small bugs that were promptly fixed by the HelpCrunch team, we are confident these will also be remedied in the future. There were also several features that we felt were missing when we first subscribed, such as custom inboxes and filters, but we found our they were already on the roadmap and were shortly implemented.

What problems is HelpCrunch solving and how is that benefiting you?

We have managed to integrate all the communication in one place. Connecting and engaging customers has been a lot easier since we switched to HelpCrunch not to mention more affordable. We are using live chat, helpdesk, popups and auto messaging and we're excited about the new features they plan to implement in the future, such as chatbot.

Small Business (50 or fewer emp.)
Nov 23, 2020
 Source
Overall Rating:
4.5
TH
Torsten H.
Founder
Share
"Helpcrunch as our best Supportsystem yet"
What do you like best about HelpCrunch?

I love the easy to use Apps and Backend.

What do you dislike about HelpCrunch?

I feel that the desktop widget may need some improvements in terms of edges and the feeling when switching chats.

What problems is HelpCrunch solving and how is that benefiting you?

We try to support each member of a online gaming community which means, all Custom datas need to be up to date and visible, which was easy to do with help crunch.

Small Business (50 or fewer emp.)
Nov 23, 2020
 Source
Overall Rating:
4.5
CB
Cindy B.
Real Estate Investor
Share
"Great all-around customer support and outreach platform"
What do you like best about HelpCrunch?

- A great feature-set that caters toward customer support and marketing outreach for SAAS companies - Responsive customer support team that is willing to help with setup and onboarding - Very competitive pricing for the offered feature set

What do you dislike about HelpCrunch?

- Back-end management UI can be at times slow

What problems is HelpCrunch solving and how is that benefiting you?

We are using HelpCrunch primarily for customer support, user onboarding and proactive marketing outreach for a small SAAS venture.

Small Business (50 or fewer emp.)
Nov 20, 2020
 Source
Overall Rating:
4.5
César d. avatar
César D.
Developer
Share
"The KB makes it really simple to answer customer questions"
What do you like best about HelpCrunch?

The easy KB makes it really simple to assign support staff that are not technically versed. We used to have a wiki, and our support staff - my partner - did have a really hard time wiki code. This is much more accessible for her.

What do you dislike about HelpCrunch?

We do get a lot of login prompts. There's no option to have a "manager account" - that has no support / chat / editing capabilities. I don't do active support, if I have to log in to adjust a minor thing, my support staff gets logged out. I guess this was a concern during the setup, and should not impact us in the future when she is working on her own.

What problems is HelpCrunch solving and how is that benefiting you?

The onboarding for non technical people is much simpler. While a traditional wiki requires support people who edit the KB to have technical skills, this makes it just as simple as using Facebook.

Small Business (50 or fewer emp.)
Oct 23, 2020
 Source
Overall Rating:
4.5
KV
Kiran V.
Founder
Share
"Best platform to have live interactions with customers"
What do you like best about HelpCrunch?

Help Crunch live customer chat helps brands to connect with customers and collect customer feedback, suggestions, and resolve their problems.

What do you dislike about HelpCrunch?

The knowledge base is so far good but it should have some more features like adding the next article button.

What problems is HelpCrunch solving and how is that benefiting you?

With help crunch, we are able to interact live with our customers and solve their problems.

Small Business (50 or fewer emp.)
Sep 18, 2020
 Source
Overall Rating:
4.5
DC
David C.
Chief Marketing Officer
Share
"Affordable smart chat & automation"
What do you like best about HelpCrunch?

Helpcrunch doesn't break the bank unlike the major players like Drift or Intercom, yet it provides and extensive suite of functionality, very comparable to those two.

What do you dislike about HelpCrunch?

Nothing specific that I dislike - more native integrations would be nice though.

What problems is HelpCrunch solving and how is that benefiting you?

I would recommend Helpcrunch to all savvy sales/marketing/customer experience execs who are looking for a less expensive alternative solution to cover customer communication needs.

Small Business (50 or fewer emp.)
Aug 25, 2020
 Source
Overall Rating:
4.5
Lewis S. avatar
Lewis S.
Digital Marketing Manager
Share
"A good value-minded customer chat app"
What do you like best about HelpCrunch?

-easy to create lead popup magnets -onboarding email template -ease of maintaining a knowledge base -conversation customizations

What do you dislike about HelpCrunch?

-It meets our needs but has fewer features than other tools

What problems is HelpCrunch solving and how is that benefiting you?

We can maintain and automate our core support and lead generation functions.

Small Business (50 or fewer emp.)
Jul 23, 2020
 Source
Overall Rating:
4.5
Anna O. avatar
Anna O.
Head Of Growth
Share
"One of the best live chatting tool"
What do you like best about HelpCrunch?

- this tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction; - it's also great for immediate support for your clients or talks in real-time with your potential customers; - I really like the possibility of customizing chat widget so it could suit better to design of my website; - you have the whole conversation history in one place which helps you get a full image of it.

What do you dislike about HelpCrunch?

At the moment there is nothing to dislike, if I find some cons, I will edit this review.

What problems is HelpCrunch solving and how is that benefiting you?

It's a great live chatting solution that provides you the possibility of having the whole history of conversation with the client in one place.

Small Business (50 or fewer emp.)
May 07, 2020
 Source
Overall Rating:
4.5
David J. avatar
David J.
Ceo And Founder
Share
"Excellent product with great customer support!"
What do you like best about HelpCrunch?

Me and my team have been using HelpCrunch for about 3 months. We've made a huge research before choosing it and I can say with no regret that we've made the right decision. It has clean and modern interface, it's easy to use and the best thing is that the support team is always there to help.

What do you dislike about HelpCrunch?

It'd be great to have more custom features.

What problems is HelpCrunch solving and how is that benefiting you?

We use HelpCrunch for improving the overall customer experience on our website. Currently we are mainly using KB, but soon we are planning to try the chat widget also.

Small Business (50 or fewer emp.)
Feb 24, 2020
 Source
Overall Rating:
4.5
SK
Shashi K.
Hr
Share
"Great support platform"
What do you like best about HelpCrunch?

HelpCrunch has everything we need to automate the process of customer support. We have integrated into our mobile platform, support has been great in assisting with our questions. Overall, we are happy with the Helpcrunch.

What do you dislike about HelpCrunch?

Email campaigns would be great feature to all.

What problems is HelpCrunch solving and how is that benefiting you?

Centralized support/ticketing and live chat.

Small Business (50 or fewer emp.)
Jan 22, 2020
 Source
Overall Rating:
4.5
Octavian S. avatar
Octavian S.
Founder
Share
"Good alternative for Intercom"
What do you like best about HelpCrunch?

Helpcrunch has all the features you'd expect from a user engagement tool: chat, mail/messages, notifications, users stats. Their support is proactive and answers quickly during business hours. It's also handy they offer a well documented API & dev docs.

What do you dislike about HelpCrunch?

Nothing really but the different widgets / shared inbox can be confusing if you're using it for different websites.

What problems is HelpCrunch solving and how is that benefiting you?

It helps us get user feedback to improve our products and help our users onboard at the same time. By sending message we can inform the right users on relevant features.

Small Business (50 or fewer emp.)
Nov 19, 2019
 Source
Overall Rating:
4.5
Alexander J. L. avatar
Alexander J. L.
Cfo
Share
"Fantastic Intercom Alternative"
What do you like best about HelpCrunch?

The team is very ambitious, but they have a plan to accomplish all of the integrations and features on their roadmap.

What do you dislike about HelpCrunch?

I wish some of those features were already here.

What problems is HelpCrunch solving and how is that benefiting you?

Communication with prospective clients and the potential to be a full-service communication hub.

Small Business (50 or fewer emp.)
Oct 09, 2019
 Source
Overall Rating:
4.5
DC
Dan C.
Owner
Share
"Great app with great features"
What do you like best about HelpCrunch?

So far we still haven't used Helpcrunch to it's potential, st at the moment the best feature we feel is the ability to forward emails from our support address to our Helpcrunch account and then communicate with the client from within the portal. It's all tracked and is wonderful for reporting.

What do you dislike about HelpCrunch?

Nothing to report that we dislike as of yet.

What problems is HelpCrunch solving and how is that benefiting you?

Better way to keep most if not all support communications in one platform.

Small Business (50 or fewer emp.)
Oct 09, 2019
 Source
Overall Rating:
4.5
DC
Daniel C.
Instructional Designer
Share
"Superb Customer Service"
What do you like best about HelpCrunch?

The thing I like the most about HelpCrunch is that they are always ready to answer and help with any difficulties that you may have. You really do feel that they go the extra mile for you. And you get a sense of personalization.

What do you dislike about HelpCrunch?

I can't really think of any downsides. Their platform was easy to integrate into our site as they provide full documentation details directly on the website which makes it very easy to follow along.

What problems is HelpCrunch solving and how is that benefiting you?

We had some pain points trying to setup Helcrunch on one of our pages, especially getting it to look right on mobile. But we had support all the way through which is what really matters. All looking great now.

Small Business (50 or fewer emp.)
Oct 09, 2019
 Source
Overall Rating:
4.5
CD
Charlotte D.
Co Founder
Share
"Easy to use and affordable help desk solution"
What do you like best about HelpCrunch?

The ease of use of integrating email support, chat support, and a knowledgebase is of course the best feature. There are many options for this kind of support integration, but HelpCrunch is also extremely affordable.

What do you dislike about HelpCrunch?

I wish it would also integrate managing social media comments because of the help requests received through those channels.

What problems is HelpCrunch solving and how is that benefiting you?

HelpCrunch allows us to offer better support to our customers - both by offering support in multiple ways and by offering quicker support b/c our support is all in one interface. No more switching between multiple places in order to see what needs attention.

Small Business (50 or fewer emp.)
Oct 09, 2019
 Source
Overall Rating:
4.5
Alex S. avatar
Alex S.
Diseñador Web Freelance
Share
"A very good tool for teams"
What do you like best about HelpCrunch?

I love the chat widget with auto messages. The ticket system also is very usefull. And for sure the support is amazing.

What do you dislike about HelpCrunch?

I would love some integrations more, but nothing so dislinking so 10/10

What problems is HelpCrunch solving and how is that benefiting you?

Chat widget, support tickets, knowloadge base.

Small Business (50 or fewer emp.)
Oct 09, 2019
 Source
Overall Rating:
4.5
Brett W. avatar
Brett W.
Director
Share
"Robust and ready -- HelpCrunch'es it all!"
What do you like best about HelpCrunch?

HelpCrunch integrates several disparate touch points into a well designed, and executed toolset -- both for our customers and staff.

What do you dislike about HelpCrunch?

Haven't really found any issues to dislike... HelpCrunch just works -- and quite well.

What problems is HelpCrunch solving and how is that benefiting you?

Having tried several options in the integrated customer touch point space -- I can say HelpCrunch is the most intuitive, attractive, good value, and overall best option for our small yet customer focused organisation.

Mid Market (51-1000 emp.)
Sep 30, 2019
 Source
Overall Rating:
4.5
Bohuslava Z. avatar
Bohuslava Z.
Head Of Marketing
Share
"A messaging tool for a stellar service"
What do you like best about HelpCrunch?

HelpCrunch allowed us holding more effective customer conversations resulting in higher customer satisfaction ratings. Usability mattered to customers, too.

What do you dislike about HelpCrunch?

I think with Facebook Messenger and Slack two-side integrations it would be a perfect solution.

What problems is HelpCrunch solving and how is that benefiting you?

We needed to a simple solution, and HelpCrunch was a perfect fit for our requirements.