HelpCrunch Reviews & Product Details

Our CSR's were able to learn the system very quickly. Moving from Messenger to Helpcrunch was no big deal.

Some of the OOTB customizations are limited (customer data variables, branding, etc.) until you upgrade to Premium. Though I believe with a little developer help, we could tailor that to our needs.

We needed a chat platform to support our online courses.

Integrated solution with full customization for affordable price, especially for SMB. KB default design is nice and modern, no need to customize too much. KB full customization is included in standard price. Overall easy to use but still powerfull enough to meet our needs and serve well. Proactive AutoMessages and Popups are nice bonus.

Support can be sometimes faster, in „rush days“ you may wait a few hours for response, but then you’ll get professional answers that help you solve your problem.

Knowledge base and chat to support our SaaS solution users.

We integrated HelpCrunch into our customer success workflow to replace two separate products, Zendesk and Intercom. So far it has successfully covered both functions at a more affordable price and provided some extra features as well. We like the easy-to-use interface, the features that allow us to efficiently handle all customer interaction (chat & email) as well as proactive chats and emails for our onboarding process. A great plus is that their support is great, having extensive documentation and a very responsive and knowledgeable team. There were some small issues that were promptly fixed and we know we can rely on HelpCrunch to deliver a good product that helps us manage our customer communication more efficiently.

There are some shortcomings, such as delay in sending auto messages, or the not so fast load time for contacts, however, as with several other small bugs that were promptly fixed by the HelpCrunch team, we are confident these will also be remedied in the future. There were also several features that we felt were missing when we first subscribed, such as custom inboxes and filters, but we found our they were already on the roadmap and were shortly implemented.

We have managed to integrate all the communication in one place. Connecting and engaging customers has been a lot easier since we switched to HelpCrunch not to mention more affordable. We are using live chat, helpdesk, popups and auto messaging and we're excited about the new features they plan to implement in the future, such as chatbot.

I love the easy to use Apps and Backend.

I feel that the desktop widget may need some improvements in terms of edges and the feeling when switching chats.

We try to support each member of a online gaming community which means, all Custom datas need to be up to date and visible, which was easy to do with help crunch.

- A great feature-set that caters toward customer support and marketing outreach for SAAS companies - Responsive customer support team that is willing to help with setup and onboarding - Very competitive pricing for the offered feature set

- Back-end management UI can be at times slow

We are using HelpCrunch primarily for customer support, user onboarding and proactive marketing outreach for a small SAAS venture.

The easy KB makes it really simple to assign support staff that are not technically versed. We used to have a wiki, and our support staff - my partner - did have a really hard time wiki code. This is much more accessible for her.

We do get a lot of login prompts. There's no option to have a "manager account" - that has no support / chat / editing capabilities. I don't do active support, if I have to log in to adjust a minor thing, my support staff gets logged out. I guess this was a concern during the setup, and should not impact us in the future when she is working on her own.

The onboarding for non technical people is much simpler. While a traditional wiki requires support people who edit the KB to have technical skills, this makes it just as simple as using Facebook.

Help Crunch live customer chat helps brands to connect with customers and collect customer feedback, suggestions, and resolve their problems.

The knowledge base is so far good but it should have some more features like adding the next article button.

With help crunch, we are able to interact live with our customers and solve their problems.

Helpcrunch doesn't break the bank unlike the major players like Drift or Intercom, yet it provides and extensive suite of functionality, very comparable to those two.

Nothing specific that I dislike - more native integrations would be nice though.

I would recommend Helpcrunch to all savvy sales/marketing/customer experience execs who are looking for a less expensive alternative solution to cover customer communication needs.

-easy to create lead popup magnets -onboarding email template -ease of maintaining a knowledge base -conversation customizations

-It meets our needs but has fewer features than other tools

We can maintain and automate our core support and lead generation functions.

- this tool is perfect for those who want to acquire new leads, but also for those who want to involve the customers they already have in the interaction; - it's also great for immediate support for your clients or talks in real-time with your potential customers; - I really like the possibility of customizing chat widget so it could suit better to design of my website; - you have the whole conversation history in one place which helps you get a full image of it.

At the moment there is nothing to dislike, if I find some cons, I will edit this review.

It's a great live chatting solution that provides you the possibility of having the whole history of conversation with the client in one place.

Me and my team have been using HelpCrunch for about 3 months. We've made a huge research before choosing it and I can say with no regret that we've made the right decision. It has clean and modern interface, it's easy to use and the best thing is that the support team is always there to help.

It'd be great to have more custom features.

We use HelpCrunch for improving the overall customer experience on our website. Currently we are mainly using KB, but soon we are planning to try the chat widget also.

HelpCrunch has everything we need to automate the process of customer support. We have integrated into our mobile platform, support has been great in assisting with our questions. Overall, we are happy with the Helpcrunch.

Email campaigns would be great feature to all.

Centralized support/ticketing and live chat.

Helpcrunch has all the features you'd expect from a user engagement tool: chat, mail/messages, notifications, users stats. Their support is proactive and answers quickly during business hours. It's also handy they offer a well documented API & dev docs.

Nothing really but the different widgets / shared inbox can be confusing if you're using it for different websites.

It helps us get user feedback to improve our products and help our users onboard at the same time. By sending message we can inform the right users on relevant features.

The team is very ambitious, but they have a plan to accomplish all of the integrations and features on their roadmap.

I wish some of those features were already here.

Communication with prospective clients and the potential to be a full-service communication hub.

So far we still haven't used Helpcrunch to it's potential, st at the moment the best feature we feel is the ability to forward emails from our support address to our Helpcrunch account and then communicate with the client from within the portal. It's all tracked and is wonderful for reporting.

Nothing to report that we dislike as of yet.

Better way to keep most if not all support communications in one platform.

The thing I like the most about HelpCrunch is that they are always ready to answer and help with any difficulties that you may have. You really do feel that they go the extra mile for you. And you get a sense of personalization.

I can't really think of any downsides. Their platform was easy to integrate into our site as they provide full documentation details directly on the website which makes it very easy to follow along.

We had some pain points trying to setup Helcrunch on one of our pages, especially getting it to look right on mobile. But we had support all the way through which is what really matters. All looking great now.

The ease of use of integrating email support, chat support, and a knowledgebase is of course the best feature. There are many options for this kind of support integration, but HelpCrunch is also extremely affordable.

I wish it would also integrate managing social media comments because of the help requests received through those channels.

HelpCrunch allows us to offer better support to our customers - both by offering support in multiple ways and by offering quicker support b/c our support is all in one interface. No more switching between multiple places in order to see what needs attention.

I love the chat widget with auto messages. The ticket system also is very usefull. And for sure the support is amazing.

I would love some integrations more, but nothing so dislinking so 10/10

Chat widget, support tickets, knowloadge base.

HelpCrunch integrates several disparate touch points into a well designed, and executed toolset -- both for our customers and staff.

Haven't really found any issues to dislike... HelpCrunch just works -- and quite well.

Having tried several options in the integrated customer touch point space -- I can say HelpCrunch is the most intuitive, attractive, good value, and overall best option for our small yet customer focused organisation.

HelpCrunch allowed us holding more effective customer conversations resulting in higher customer satisfaction ratings. Usability mattered to customers, too.

I think with Facebook Messenger and Slack two-side integrations it would be a perfect solution.

We needed to a simple solution, and HelpCrunch was a perfect fit for our requirements.