HelpCrunch Reviews & Product Details
HelpCrunch is a top-rated customer communication platform built especially for support teams and marketing teams. Among its top features include a live chat and chatbot that uses this highly customizable live chat widget as a visitor engagement and lead acquisition tool. It also features great automated email marketing features as well as a help desk.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
- Good price - Easy to install, configure, and use - Looks good to customers, and to support people - Ability to schedule when we require the customer to enter an email address, so they can contact us immediately during business hours, but enter an email address after hours - Very good customer support
- Occasional bugs in essential features, e.g., online/offline schedule not triggering at expected times, notifications not working. - Some expected features aren't available at the "basic" level, e.g., if a customer contacts us after hours, HelpCrunch won't email them that we've responded. - If you cancel, the service terminates immediately instead of functioning until the end of your subscription period. HelpCrunch support can hold the remainder of your subscription if you want to re-subscribe later (which could be a pro if you're shutting down your business and want to use HelpCrunch in the future, but it is a con in our case).
We use HelpCrunch for customer support, and to answer questions from potential customers. We use chat for this to encourage the closest possible communication with our customers and potential customers. This allows us to understand why people are using our software, and also to understand why people might not be using our software. With this information, we can make good decisions regarding how to update and market our product.
A wide range of features for an affordable price
It's very difficult to get a refund even if you didn't use the product for a year. I recommend starting on a monthly plan.
We wanted to make it easier for our customers to talk with our sales team quickly.
Other than (possibly) the price. Otherwise nothing.
- The chat is no longer displayed on the site (in a month it happened more than 10 times for more than an hour). - Customer service not very available - Their bug mail sending tool and send the same message 10 times a day to my customers In short, do not trust them.
I wanted to have a tool to manage my customer service. But despite lots of technical bugs, I changed provider.
We started with Helpcrunch and have been on the system for over a year. Support was excellent starting off and it is much cheaper than competing products.
Unfortunately the bugs within the system has meant we have to look for alternative software.
We use Helpcrunch to help improve our customer onboarding by sending them emails if they haven't completed a key step